Prospect Florist

Mr. [redacted] purchased a 6 piece sectional on October 12th, 2014 with our financing program, RAC ACCEPTANCE which is located inside our store. The total amount of the purchase was $2772.80 which was financed through RAC under a purchase rental lease agreement. Mr. [redacted] paid $159.00 in cash...

to American Furniture Galleries to cover the cost of the warranty as the warranty cost cannot be financed. Mr. [redacted] called American Furniture Galleries on January 26th, 2016 and stated that he was experiencing an issue with his sectional. We sent out a technician to do an inspection on February 2nd, 2016 and his findings were that the laf (left arm facing) has a cut on the seat cushion, a scratch on the front foot rest and also 1 armless missing rubber for handle. The technician had taken pictures of the sectional using his cell phone.  We sent the information and pictures to the manufacturer and they came to the decision to provide us parts in order to repair the sectional. Unfortunately, the pictures provided by our technicians were unclear and the warranty department requested new pictures so they can order the correct pieces. I’ve tried to contact Mr. [redacted] multiple times and have been unsuccessful.On February 15th, 2016 our RAC representative, [redacted], updated Mr. [redacted] on issue and resolution decision since we had been unable to get in contact with either of them. On March 16th, 2016 we attempted to contacted Mr. and Mrs. [redacted] but the number that we had on file was temporarily out service. On April 6th, 2016 we again attempted to contact Mr. and Mrs. [redacted] but the number was still temporarily out of service.On May 29th, 2016 [redacted] (RAC representative) called Mrs. [redacted] and notified her that we requested updated pictures and provided her with our email. On May 31st, 2016 [redacted] (RAC representative) called and spoke to Mrs. [redacted] and informed her that the manufacturer needs pictures in order to ship out the required parts.  On June 6th, 2016 [redacted] (RAC representative) called and spoke to Mr. [redacted] and informed him that we still need the pictures and provided him with the email address again because he stated he did not have it. Mr. [redacted] stated that he would pass this information along to his wife. Mrs. [redacted] called [redacted] (RAC representative) back that day and stated that she would not take any sort of pictures of the sectional. Mrs. [redacted] stated she didn’t need to take any pictures because the technician had already done that. [redacted] advised Mrs. [redacted] that without the requested pictures the manufacturer would not send out the parts. Mrs. [redacted] stated that she did not care and that she wanted a complete refund of the sectional instead. [redacted] let Mrs. [redacted] know that she could not issue a refund of what she had paid. Mrs. [redacted] then requested a corporate number for American Furniture Galleries. [redacted] let Mrs. [redacted] know that she only had the stores location number, Mrs. [redacted] stated she would attempt to find a corporate number on Google and that if she could not locate one she would give [redacted] a call back.Since that last call on June 6th, 2016 we have not received any pictures nor have we had any further contact with Mr. and Mrs. [redacted]We are trying everything in our power on our end to order the parts and repair the sectional, but unfortunately Mr. and Mrs. [redacted] are not being cooperative. Claim Number #11500555

We need to know which finance company that our customer wants us to cancel. We be more than happy to do so.

[redacted] warrants the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabric against seam slippage, fraying, and dye transfer. This warranty does not cover, flattening of nap, pilling, fading, or shrinking and is not valid when heavy...

soiling or abuse is evident. Under chemical treatments the limited warranty do not cover damage or defects caused by use of chemical treatments. Ms. [redacted] tried to clean her couch with a bleached solution and that caused her fabric to change color.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
They only refunded part of my money when I went there they kept $233 dollars do I go back in

We already refund $100.00 to customer visa on may 31,2017 . For delivery wrong mattress . We already exchange to the right mattress. It done .Customer was happy with the service. Thank You.Tell us why here...