Prospect Florist

I am rejecting this response because: I paid for the warranty and I want to use the warranty companyI should not have to do anything but make a phone and be serviced for the services that I have paid forwe have spent well over $5,for this furniture that was damaged within the first months of having the furniture in my homethis is not fair businessI was never late with a payment and not once did a *** or any other person reach out to us until the end of may. If I am unable to use the warranty company, then why was a warranty sold to me? REFUND PLEASE

I am rejecting this response because: The warranty is not enough. I would like the warranty and $off the furniture for the fraud

Tell us why here...As far as us not shipping you all the items we did but you refused the pieces saying they were damaged or wrong color, but that is what you originally purchased as a 50% off items.We need to have you come in asap so that you can pick out the reselection on your bedroom set and get this issue resolved

I contacted this customer on January 17, stating I can give him his furniture back as soon as he is availableHe's stating that he does not want the sectional anymore and wants to cancel itI told this customer that if he wants to cancel he would need to pay a restocking fee because its been more than over a year that this furniture is being usedAlso that is our store policy

To whom it may concern, I don't recall seeing this customer's information on neither of our finance company unless a different name was usedWe do not have a problem cancelling out if it was openPlease have customer come into the stores so we can fix this issue

To whom it may concern,We do apologize on the delayWe are going to deliver the furniture to compensate our customer due to the furniture being pushed back further with the manufacture

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Tell us why hereAmerican Furniture Galleries is Rejecting the demand of a refund to Mrs***. It was previously stated in our last response that the manufactures warranty procedures, which was explained to Mrs***, that a technician would have to be scheduled in order to inspect her sectional at her home.Although Mrs*** stated she only lived min away for our location, unfortunately we only have service technicians available on Tuesdays and ThursdaysWe tried to schedule her for Tuesday May 24th 2016, unfortunately due to her situation moving to Illinois we were unable to have a technician go out that day, but the request was not refusedThe amount of time given to us was (less than hours’ notice) didn’t give us very many options to rectify the issue.Due to Mrs*** rare situation we were able to accept pictures taken by Mrs*** of the damaged piece which those pictures were sent to the manufactures warranty departmentUnfortunately the warranty department didn’t get back to us until June 1st in which Mrs*** was notified of the outcome immediatelyThe manufacture approved replacement/ exchange of the damaged piece; however the piece would be shipped to the American Furniture Galleries Warehouse location in CaliforniaThe shipping coast from California to Illinois would have to be supplied by Mrs*** as stated in the manufactures warranty policies, which will also be attached.POLICY: States that coast for packaging; shipping and installation are not covered by this warrantySee below.FRAMES: A limited lifetime warranty applies to all hardwood and plywood.CLAIM PROCEDURE: Based on the manufactures warranty procedures American Furniture Galleries declines a refund of the purchased sectional, however the piece will still be available at American Furniture Galleries warehouse should Mrs*** decide to retrieve it from our location or find shipping accommodations to her new residence in Illinois.Again Mrs*** will have to give us advanced notice so that we can inform the manufacture in order for them to ship us the replacement piece

I am rejecting this response because: why would you ship the new sectional to California and not the customer? This is not acceptable! The frame of this sectional has broken in three areas which does have limited lifetime warranty All the photos clearly show that the frame is broken The sectional is made very poorly and should not be sold! The entire back of this item is mostly hollow! We are very unhappy with six weeks of not hearing anything and having us to contact them firstIf we would not have called I doubt they would of ever contacted us Please refund our money or send us the new piece of the sectional so we can complete it with the other piece which is the chaiseThis has went on long enough!! We spent a lot of money with this company and now all they can do is send the new piece to California ? Is the warehouse the customer? Also they indicated the manufacture is in Minnesota Very close to illinois to send If they want the broken piece they can pick it up the same time the new one is delivered!! If anyone would see this item it is very clear it is made so poorly!! Thanks*** * *** ***

I am rejecting this response because: When *** had told me we will receive our furniture weeks from the
purchased date 2/21/we called after two weeks to see when they will deliver and he said we would have to wait until March 17, to be able to get the sectional because they had a delay this was the first delay, and how they were sorry so they would throw in delivery for freeSo I don't understand why they're trying to still say delivery for free if they pushed the date even more further with the 2nd delayI don't agree with thisDealing with the stress and the waiting my family and I deserve some money be taken off the purchase item

To whom it may concern,The original contract that Ms*** signed was voided as requested by her the following day There isn't anything else to cancel As requested, Ms*** is now on a lay away option with our store and is entitled to cancel at any time As of right now
Ms*** has already paid $towards her furniture and have a balance of $ She has the option of continuing with the lay away or canceling All of the furniture in our stores are sold with a Year warranty against manufacture defects, excluding clearance items, floor models, and as-is

To whom it may concern,I, Manager *** contacted *** with ultra shield on Tuesday July 14, confirming price with dimmer switchWith that being said this problem is in the process of being handledAs for fixing this problem, we would have to do an inspection on the furniture before we
can move further if customer allows us to do so. Sincerely, ***

We are rejecting the claim..For the following reason we are willing to take care of the problem, but the customer is not wanting to cooperate with the necessary requirements in order to service her sectional.At this point in time we will have her file open till we receive the pictures or we can also send a technician to take the pictures and order the correct parts

I am also rejecting this issue because this customer understands our store policy of the 25% restocking charge

I am rejecting this response because: Now you guys are saying maybe even the second week of April when you guys told me the other day March that I will receive them by April 1st!!!! Wow! Lies! You guys keep pushing the date back please remember I purchased these on FEBRUARY 21st, You guys may not have the "control" over when I will receive them but you guys sure have the control of taking care of your customers right? I feel I deserve some type reimbursement for waiting this longI paid $for this item you remember thatThat's a lot of money for an item that I haven't received in over a monthYou guys shouldn't put a sale price on an item or even sell an item if your not going to have in stock for monthsIt's not fair! And no $isn't enoughI haven't had furniture in my living room waiting on the sectional, very inconvenient for my family

I am rejecting this response because: They have never shipped our whole entire purchase from the beginningThey have brought us damaged goods, the wrong near made out of different wood from our bedroom set and we still have not received our nightstandThey have given us a chance to go pick out another bedroom set , From a Nother locationBut my son has to have brain surgery so things have been really tough for usBut we will make it out there this coming weekend and I told them that if they can just wait one more week we will be out there to pick out a new bedroom set that they have all the right pieces tooThen we will be done with them We have been more than patient with this company and there lies and excusesWe will be in next weekend to pick out a new five bedroom setAnd when we did look at the floor model every piece was there and matching order so I don't know what they are talking about but we will figure it out and get a new bedroom set and be happy

Mr.[redacted] purchased a sectional on 10/192013 and received delivery of the item on 10/20/2013.He called in with a concern of he's sectional and was scheduled for a technician to do  an inspection on10/01/14.The technicians report was that the color was fading.This is not covered...

under manufactures warranty.The manufacture does offer a 1 year limited warranty on leather.Leather fading or other damages resulting from exposure to sunlight or unapproved cleaning methodsare not covered.Fabric fading, stretching, or colorfastness are not covered by this warrantyMr.[redacted] did purchase extended warranty.Extended warranty covers any accidental rips, tears, burns or damage that you cause to your furniture.But does not cover normal wear and tear or color fading.That's why they did not approve the claim.Sincerely,[redacted]

I am rejecting this response because: [redacted] never respect the timelines. When on Saturday 01/14/2017 I spoke to him, he was not sure when the repair can be completed. Their after sale services are very bad and not satisfactory at all. I have protection plan for 5 year for all of my furniture, however with this experience it seems I will not get service for rest my furniture. I would prefer to return all my furniture and get my money back.

I am also rejecting this response because American Furniture Galleries do stand behind our products within 1 year guarantee with manufacture defects. [redacted] has had her furniture over a year. Regardless if she did file a claim with protection company. Even though if she reached out to us it doesn't make a difference. The reason why I feel [redacted] is making this a problem is because she is not happy, like I said before that the protection company is only covering 2 pieces. If the protection company does not cover the other piece due to what ever the case is, is because that's normal wear and tear throughout using the furniture over time. I never lied to [redacted], I feel she's not getting her way so she is making false assumptions. I feel that I tried my best to work with [redacted], but with her saying that our technicians spoke very little English and that's bad customer service? I'm not quite understanding how that's bad service when the drivers even told me that you can not repair that because it is in not good shape. I spoke with the protection company and they are only authorizing to fix 2 pieces. American Furniture Galleries is not liable to service the other pieces that are broken due to past one year manufacture defects.

To Whom It May Concern, I am willing to compensate Ms. [redacted] with a Five Year Protection Plan.