Pronto Heating & Air Conditioning

We contacted Pronto for a quote on a boiler replacement and some plumbing work we needed at a rental property in south MinneapolisFirst of all, there was no charge for the quote, which unlike other like companies was a nice surpriseJeff came out to quote the boiler and Travis did our quote for the plumbing workWell, Pronto's quote for the boiler? Lowest quote for the better boilerThe day I called to accept the quote, we were very surprised to find that they could schedule it the very next morningThe work was done like a professionalThe people were all very polite and professional alsoI plan on giving them the job for the plumbing work alsoWe were very pleased in all aspects of dealing with themI will happily recommend them to anyone

I needed a furnace tune up to close out a salePronto has been very efficient and responsiveThe cost is reasonable and the summary report after the service was very helpful

Pronto seems to be a very service oriented company The sales person came out and explained thoroughly what types of furnaces were available, which ones would best meet my needs, and why The warranty and service support is very nice, with additional guarantees if the equipment malfunction is unable to be repaired within hours of your call The financing options were great, and the sales person worked with the financing company so we could be approved I can see in their service and support, their vision truly is that a customer can purchase their furnace and never have to worry about it after The installation guys did a nice job and explained all the features on the new furnaceThere needed to be some unexpected work that will need to be finished later, and they explained the process fully and clearly, so I had no concerns

I was amazed at their ability to repair my central air conditioner on the same day as my call for serviceThe work was done professionally, quickly and with thoroughness that is exemplaryWork was also performed with cleanliness in mindRecommendations on filter replacements and frequency where greatly appreciated

We are not ones to usually call a repair personMy husband takes great pride in being able to fix most things himselfHowever, we needed to have our HVAC repaired recently and Pronto was who we calledThey were quick with there response time and the service rep was very kind and knowledgeableThe price was a little steep for what we had done but if in a bind would probably use again

On time appreciated!

Excellent customer service, from the office staff to the hvac technicianDiscussed my options, what was realistically the best choice, and were a pleasure to interact withI will definately be working with pronto again

Our AC went out a week or so ago, when it was in the high 90's here in the Twin Cities, and pronto came out to fix it Took about an hour to determine what was wrong, replace the capacitor, and get it back up and running Gave me a thorough explanation of what was wrong with the unit and gave me a contact number for the pronto sales team to talk through options of buying a new unit.....when I was ready or when this unit broke down again Only a couple minor issues with the service call 1) wish they would have had better pricing information on cost of new units on hand (rather than having to call) 2) they left a canister of refrigerant (empty) next to the unit

My furnace was red tagged late Friday afternoon and I was leaving on vacation Tuesday morning Pronto came on Saturday and gave me a quote they won the bid as they were able to install on Monday The installation team was polite, fast and efficient The furnace was up and running by 3pm on Monday! The only issue was the pilot light on my water heater had gone out during the replacement They told me it had been re-lit however it went out again I sent them an email and they came back and took care of that for me while I was on vacation

Not on time and extremely overpriced by 45% when compared to other local heating and AC techs in my areaVery sorry I didn't check around first

The technician was prompt, friendly and efficient He also did a great job explaining everything

Over the past 1/I gutted renovated a rental propertyWe installed new bathrooms and new kitchensI worked with Travis, the master plumber, mainly on all the workHe was greatHe was by far the most reasonableflexible and efficient plumber that I worked with I highly recommend Pronto for your plumbing needs

Pronto service for a furnace repair was prompt, efficient and provided results in a timely mannerRepair person was qualified and honest

Very impressed with the staff They came when they said and made reminder calls the evening before the scheduled time Very satisfied with the installation of the new furnance and hot water heater Everything was cleaned up before they left Very professional and friendly staff Kept me updated on the progress and explained the new equipment Very happy with the rebates offered on equipment Good job!!

We used Pronto a few years back to install our new furnace and AC They were wonderful to work with then and have been overtime since then Yesterday Sam R [redacted] came to tune up our AC Great friendly and very efficient tech Thanks for always sending happy employees! I can tell you take care of them all from those that answer to phones to those that come to the home I will continue to refer you to friends and family and look forward to working with you in the future!

Pronto arrived pronto, and put my concerns about my noisy furnace to restI was offered a maintenance plan to care for my air conditioner, as wellThis was a great load off me mind as I prepare for winterThanks, Pronto!

Pronto was available to service our water heater on the weekend, was prompt and helpful We had no hot water so we appreciated their being availableService was quick and knowledgeable

Great service! Theo my technician did a great job He explained everything and went over the work he completed Very professional- will continue to use Pronto in the future

positive

I had a great experienceThey came right on time and was very friendly and knowledgableThe job did not take very long and the price was reasonable and acceptableI would recommend them in a heart beatThey care about their clients and it's not just about making a profit