Progressive Business Publications

Review: I am being pursued by [redacted] for a past due invoice from Progressive Business Publications for $299.00. I do not recall requesting this be sent to me but they are saying that I gave my birth date. I would never order something like this. I am quite sure they said something other than the fact that I would have to pay $299. I've contacted the [redacted] and they have threatened legal action if I do not pay.Desired Settlement: I want them to consider whatever contract they think they have null and void. Also; cease and desist collection efforts.

Business

Response:

February 24, 2014

Dear [redacted]:

Thank you for your email of 2/24/14 regarding the above referenced complaint that you received on 2/13/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 7/19/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/24/14 -and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Progressive Business Publications is sending Invoices to the Accounts payable department at where I work stating that I ordered a subscription to their publication at a cost of $299. They are claiming that they have already sent 10 of the expected 23 issues and they are claiming that they have already sent four prior invoices for payment request. They are claiming this is their final notice and they will submit this to a collection agency.

I did not order this subscription. I have not read any subscriptions from this group. I do notDesired Settlement: We have not requested their product. We have not used their product. Stop billing us and threatening us with a collections action

Business

Response:

August 20, 2014Dear [redacted]:Thank you for your email of 8/4/14 regarding the above referenced agency complaint that you received on 7/31/14. After review, we would like to respond to your letter with the following detailed explanation.We are a publishing company who from time to time send promotional emails inviting customers to preview a trial subscription to one of our newsletters. On 01/22/14, [redacted] opened one of our marketing emails, clicked the link included inviting him to preview a free trial subscription, and he entered in all the required information to start a trial subscription to our Safety Compliance Alert publication.His information was entered in as [redacted]; Safety* Manager; [redacted] NY [redacted]We clearly state at the time of trial, that if for any reason you don’t find the newsletter valuable, you can cancel by simply marking "cancel" on the invoice and returning it to us. We received no such cancellation on this account from [redacted].As a courtesy we cancelled the account in question on 08/04/14, and there is no money due.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.Please contact the Customer Service Department if you have any questions at [redacted].Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: Progressive Business Publications is trying to collect on two supposed Newsletters that our organization DID NOT AUTHORIZE OR ORDER.

They are trying to collect $299 for each one for a total of $598.

One is CFO & CONTROLLER ALERT with [redacted] as the recipient

Two is WHAT'S WORKING IN HUMAN RESOURCES with [redacted] as the receipient.

Neither one of these supposed newsletters was ordered, nor authorized. This is a scam pure and simpleDesired Settlement: Progressive Business publications and it's agent, International Credit Recovery will cease any and all collections on these unauthorized newsletters and associated "billings" for the newsletters.

THESE NEWSLETTERS WERE NEVER ORDERED OR AUTHORIZED.

Thank you.

Business

Response:

February 27, 2014

Dear [redacted]:

Thank you for your email of 2/26/14 regarding the above referenced complaint that you received on 2/12/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Personnel Spec., placed an order on 6/17/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account and another open account for [redacted], CFO. She accepted our CFO & Controllers Alert publication on 9/12/13 and she gave us a birth date of [redacted], as well as an email address. This account, too, went to collections. We cancelled this account on 2/27/14, also. There is no money due on either account now. All other accounts were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at [redacted].

Thank you.

Review: This company called and verified our business address with an employee. We then started reciving bills for a safety news letter we never orderd. I tried to contact the company but on their billing-there is no way to contact them. I then wrote a letter telling them we never ordered this letter and to stop sending it and we are not paying for it. There was no response I mailed it with there bill with there self address envolpe. We then started reciving collection calls from a [redacted] From a [redacted] I explained it to her the person that answered the phone also had no autherzation to purchase anything. Also the employee said they never did autherz a purchase they said they just verified the address that someone called and said they just need to verify the address. This collection company has been hassering us threating us and telling me it is our problem. I asked for a copy of the recorded call that said we agreed to this she told me there was none and called my employee a lier and told me this is going on our credit report. My husband and I have worked very hard to have good credit and this company scamed us and now it is going on our credit as collections. Please help resolve this matterDesired Settlement: I want this taken care of I do not want to receive billsfor this nor do I want this on our credit. I do not want this against my business [redacted] or my husband or my self

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help.

Regards,

Review: Progressive Business Publications states that I authorized a newsletter that they sent to me and now owe $300 for that newsletter. I did not authorize order of this publication, nor did receive them. I do not owe this and they have now turned me and my company over to thier collection agency who has continued to harass me and others in my organization and would like it to stop immediately.Desired Settlement: I would like Progressive to remove these charges and send a final zero balance invoice and no longer contact my company.

Business

Response:

January 30, 2014

Review: Progressive Business Publications has bee sending me a publication (news letter) since late 2010. I notified them for the last time in March 2011. I returned a copy of thier invoice dated 02/24/2011 along with a short note stating that I did not order this publication and to stop sending it. I have a copy of that invoice from 2-1/2 years ago stating final notice, the same one I returned with the note. They just keep sending them and I send them back when gather 8 or so. I currently have 5 to return. Recently there has been a lot of phone calls from thier companion company [redacted] to me and others in the company regarding these invoices, some to the point of harassing.Desired Settlement: To stop sending me a publication I did not order and invoices I will not pay. It is also a burden to return these publications. The phone calls need to end as well.

Business

Response:

See Attachment:

Review: Compnay is sending invoices for a subscription never ordered by any one at the firm. The invoices include threats to send the account to a collection agency.Desired Settlement: The company stops harassing and threatening tactics.

Business

Response:

See Attachment:

Review: I received a call from a woman at a collection agency who said that I ordered a subscription from this company and I have to pay the bill. They said that someone called me and offered me a service and sent it to me as a courtesy and I would have to call to cancel.I receive solicitation calls all the time and refuse all of them because I am not authorized to approve those kinds of purchases for services and/or materials. I am not sure how a company can call you to offer a service, you refuse and still send you something that you are responsible for financially. That makes no sense.I do not even know what company she was talking about until she called. I tried to see if I can speak to an account person and she refused.Desired Settlement: I would like my "account" closed with no requirement for payment since I have refused this service.

Business

Response:

January 6, 2014

Dear [redacted]:

Thank you for your email of 1/6/13 regarding the above referenced complaint that you received on 1/2/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], System Admin, placed an order on 4/19/13 for our Information Technology Adviser and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/6/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 6-paid in full accounts and other accounts were cancelled as we instructed.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Progressive business publications contacted our Director of Paint about a publication. He did not order the publication, but Progressive sent it and charged the company because the publication wasn't cancelled.Desired Settlement: Total credit of invoice and removal of [redacted]. from Progressive Business Publications database.

Business

Response:

July 31, 2014 Dear [redacted] :Thank you for your email of 7/31/14 regarding the above referenced complaint that you received 7/25/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding Our representatives making this offer. These include verifying the address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], Paint Ops Dir, placed an order on 2/11/14 for Our Environmental Compliance Alert publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/31/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.SYLVIA. *. N[redacted] DIRECTOR OF SUBSCRIBER SERVICES

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is the second time in a year that I have filed a compliant involving Progressive Business Publications. The first compliant filed last year involved an invoice from November 2012 that was sent to collection ([redacted]) for products that were neither authorized or ordered. The first complaint was resolved and cleared. Based on that resolution, I would have thought that Progressive would have stopped with any attempts at further communication with our company. However, it appears that Progressive continues to send invoices for products/services that were not ordered or authorized. The pattern of activities is the similar to other claims being submitted against Progressive Business Publications. No one has ordered Progressive's products and further to that no one within our company is interested in receiving anything Progressive Business Publications offers. Our company should not be billed.Desired Settlement: The desired outcomes are as follows: (1) Clear our company's account (Account# [redacted]) showing no balance due; (2) Remove all [redacted] and any related names from your database; and (3) stop all correspondence with our company

Business

Response:

June 2, 2014Dear [redacted]:Thank you for your email regarding the above referenced complaint. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-[redacted] right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and [redacted] of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Manufacturing Mgr, placed an order on 2/21/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/12/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policy. We found many, many different trial subscriptions had been accepted before; 1-paid in full account and other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the understanding that we no longer receive future invoices or publications from this company.

I appreciate the fact they have agreed to cancel our account with no monies being owed or due.Regards, [redacted]

DO NOT PROVIDE THIS COMPANY WITH YOUR BIRTHDAY OR THEY WILL USE THAT AS CONFIRMATION THAT YOU ARE AUTHORIZING A SUBSCRIPTION. VERY MISLEADING SALES TACTICS!

Review: We received a sales call from the company offering information about their publication but did not agree to purchase the publication from them. They are now trying to collect on a newsletter that we did not receive or wantDesired Settlement: stop contacting me

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/20/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], A/P, placed an order on 4/23/13 for our Keep Up To Date On Accounts Payable publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 11/21/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at ###-###-####.

Thank you.

Review: I received a telephone call asking that I please review an issue of the Safety Supervisors newsletter "published" by this company. I was informed on that call that there was no obligation, and that I could return the forms and avoid future shipments, billings, etc. if not satisfied with the product. After we received the first shipment, it was returned to the [redacted] address within minutes due to it's absolute lacking of any redeemable quality.. It is truly childlike. This is the poorest quality publication I have ever seen (no exageration), and I have begun to suspect this is a scam. I have returned a second shipment to the publisher, received after the first shipment was returned. Again, this is terrible quality, it is not wanted, and it is costing my company, much as a computer virus would cost my companyDesired Settlement: Cancel any relationship between our companies. As you are aware we did not subscribe, so there is no subscription.

Business

Response:

May 1, 2014Dear [redacted]:Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer and it does include verifying the address.Regarding the specifics of this situation, please note that **. [redacted], Safety, Health & Environmental Mgr., placed an order on 3/3/14 for our Supervisors Safety Bulletin newsletter.Once the order was placed, the same computer system sent the newsletters and an invoice over a 1-month period of time.Thus the goods were sent to the same address that shows on this Complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if that person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/15/14 as they requested. There is no money due or owing on the account.We initiated a request on 4/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business We hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 4-paid in full accounts while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at *-[redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do not agree with some points made in the letter, specifically that **. [redacted] ordered the publication. He did not do so knowingly. Nor did he receive any indication other than through the response to Revdex.com that the subscription has been cancelled.

Regards,

Review: [redacted] of [redacted] County received an invoice of $240.00 from Progressive Business Publications. A sales lady did contact the [redacted] and asked who Executive Director was and to speak with. However sales lady was told we do not want to receive any publications. Then we received this invoice that states ordered by the executive director. This was never requested ordered or authorized. The invoice actually states this is the 2nd notice however this is the first mailing we have received. Again we did not order this. Actually when the phone call came in the sales lady was very pushy and rude with staff.Desired Settlement: We have not paid invoice and do not plan to we just want our name removed for their mailing and calling list and this to not be held over [redacted] as a non paid bill. It would truly be nice for them to send a written notice of the situation being cleared up.

Business

Response:

See Attachment:

Review: In August 2013, this company sent a "free" newsletter to a new manager that included cancelation information suggesting he would not receive further issues. [redacted] contacted them promptly and asked them to cancel, the publication was not relevant to our business and has not received anything further, however our AP office has received a 2nd notice for a past due subscription that was never authorized.Desired Settlement: I would like this unauthorized invoice to be removed from our account and for this company to stop sending/soliciting useless newsletters to all areas of [redacted] Ministries. This is the second time I have had to contact the Revdex.com about this company in the last month.

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/19/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that **. [redacted], Q/M, placed an order on 8/28/13 for our Quality Manager's Alert publication and we were provided with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 4-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, as far as finally cancelling the subscription and removing the address, is satisfactory to me. Their statement to "advise us any other way and the subscription will be stopped" seems to have some holes in the quality control procedures since **. [redacted]'s phone call to request this cancelled within the 60 day right-of-cancellation was not applied. Given that this is not the first time that we have challenged this publisher for not responding to cancellation requests for materials that do not come close to providing useful information, I find it interesting that they are not defending that side of the issue.

Thank you for clearing this up, we will keep this letter on file.

Regards,

Review: We are receiving invoices and clai** for payment from Progressive Business Publications and through their collection agency international Credit Recovery, Inc. for a newsletter that we did not order and do not want. They claim to have the birthdate of our fundraiser, as proof that the item was ordered, but she never gave them a birthdate. We suspect the birthdate was either garnered from other websites or somehow gathered through misrepresentation. This company's practice of sending an unordered newsletter for one month and then claiming we owe for the subsequent 5 months, because we did not cancel the "trial issue," and then turning the matter over to a collection agency is unethical and fraudulent.Desired Settlement: We wish to not owe anything for this newsletter, for the newsletter to stop coming, and to receive no further communications from Progressive or any related entity or credit collections company with regard to this matter. We also wish that this not have any effect on our credit whatsoever, as we did not order the product in the first place.

Business

Response:

October 21, 2013

Dear [redacted]:

Thank you for your email of 10/21/13 regarding the above referenced complaint that you received 10/17/13. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. Please note we never use the internet to get the information we require to set up a trial subscription. We simply ask questions of the person we have on the phone. These include verifying the address, asking for the month and day of the person's birth.

Regarding the specifics of this situation, please note that [redacted], Develop Dir, placed an order on 3/12/13 for our Foundation & Corporate Funding Advantage Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/21/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Thu, Oct 31, 2013 at 12:08 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

Thank you. This is a satisfactory resolution of the complaint by the company. Thank you for your assistance in this matter.

Review: We had sent back our cancelled invoice as per the company to stop the publications from coming with the first notice. They did not stop the publications right away. They have since turned it over to their collection side of their company and we have been receiving VERY unprofessional calls trying to BULLYING us into paying them. I have got in contact with someone at Progressive Business Publications that stated she would let the collection side know that the invoice has been taken care of. Within 15 minutes of that phone call the collection department called me still trying to collect and BULLYING me on the phone.Desired Settlement: I would like [redacted] to be removed from Progressive Business Publications database.

Business

Response:

See Attachment:

Review: Progressive Business Publications charges that our employee ordered a subscription and is billing us for $299.00. ( Invoice #[redacted], Account #[redacted] dated 9/25/12). Our employee did not order, authorize or ever receive the publicatoin. Yesterday, we received a call from [redacted] harassing us for the payment and indicated our employee gave his birthdate as authorization for the purchase. He never gives personal information over the phone to anyone....this is bogus. In addition, the address where the publication was supposedly mailed is in NY and the employee who alledgedly ordered the publication works in **. They gave us one day to pay or they were sending this to their attorney.

I faxed [redacted] a letter today ([redacted]) indicating the above and their business practices were deplorable.

After doing a little research I found that is this exact situation is common with both Progressive Business Publications and [redacted].Desired Settlement: Credit the invoice and stop harassing us for payment.

Business

Response:

See Attachment:

Review: [redacted]. did not sign up to receive the Administrative Professional Update Brochure.

We should not have been invoiced for this.

Their # is [redacted]Desired Settlement: Remove or no charge the invoice that they have created for [redacted]

(They will please not contact [redacted]. in the future.)

Business

Response:

See Attachment:

Review: In February 2014 an employee received a phone call from Progressive Business Publications requesting him to try a FREE trial with relation to SAFETY AND OSHA PRACTICE. The caller was very aggressive with selling his product. At any time during the conversation was it mentioned that we needed to cancel the free trial or any other procedure to keep a subscription from taking place. Employee received a call from [redacted] for collection of the debt in the amout of $299. He informed the rep with [redacted] that he was not authorized to purchase any type of subscription. The message was give to me (Administrator) to call [redacted]. I called and talked with [redacted] at [redacted] and she was VERY RUDE and DEMANDING that I pay this bill. I told her to send me the recording or email where BOBBY had authorized the bill. She, of course, could not produce the information. She continued to threaten me with credit reporting and told me she didnt care whether I paid the bill or not.Desired Settlement: Stop the harassment and hopefully this complaint will assist other companies from being put in this position

Business

Response:

April 10, 2014Dear [redacted]:Thank you for your email of 4/8/14 regarding the above referenced agency complaint that you received on 4/7/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.We want to assure **. [redacted] that we do, indeed, record at the time of the call and these recordings are used only for inhouse training and quality purposes; these tapes are not stored for an extended amount of time.Regarding the specifics of this situation, please note that **. [redacted], Clinic Dir, placed an order on 9/26/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.