Progressive Business Publications

Review: We have been receiving invoices from company for publcations not ordered or received. We have had problems with this company in the past and they continue to invoice for a product/service we do not want, nor have we ever ordered. The phone calls we receive from them are misleading, stating they want to verify information to mail out some free publication. Most times myself and other employees are able to catch the calls and not allow them to go through but on some occasions they have reached other employees that are unaware that their "free" publications are not free at all. I want this company to stop calling us and stop billing us for items that were not authorized.Desired Settlement: I want this company to take our company off their mailing and/or calling list and I want them to stop sending invoices for services not received and not authorized.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 6/19/13, I received a call from [redacted] on behalf of Progressive Business Publications. The collection agent stated that I had authorized a subscription for "What's Woring In Human Resources" and that we had not paid the $299 for the subscription. First, I do not have authority to approve anything that is going to cost my company money, so I would not have authorized a paid subscription. Second, although the collection agent stated that PBP had sent FIVE invoices to me, I did not receive even one of them. The invoice that the collection agent provided had our street address on it, but we do not receive postal mail at our street address, only at our PO Box. PBP's billing department did not try to contact me by phone about this amount that they say we owe, but apparently turned it directly over to a collection agency. Meanwhile, the collection agency is stating that if we don't make payment immediately by credit card or overnight delivery of a check, they will notate our credit report. I find this unacceptable and unprofessional.Desired Settlement: PBP did not provide proper notice that any payment would be due regarding its publication, or that such payment was overdue, or that they would be turning the matter over to a collection agency. Based on this, I would like PBP to remove the charge of $299 and instruct [redacted] to close our file without prejudice or affect to my company's credit rating.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I never received any of the invoices or account due warnings that Progressive Business Publications say were sent, I do not see a need to pursue this since they have agreed not to charge us.

Regards,

Review: This company told me they wanted to send me a free publication and later billed us for over $200.Desired Settlement: I would like the invoice credited and taken off the books. Along with an apology.

Business

Response:

September 3, 2013

Dear [redacted]:

Thank you for your email of 9/3/13 regarding the above referenced complaint that you received on 8/29/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Health & Safety Coord, placed an order on 3/11/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. We never received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 9/3/13 as requested. There is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and all accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This business keeps claiming we authorized an order for newsletters--we have not agreed to anything. When I called and asked a customer service rep about the order, she claimed we verified the order by providing our fax number .... which is public information. Anyone could have given that information to them. The invoice they sent us was for $240, and said we provided the date of birth of the executive director as verification of the order, but the letter does not actually give a date, and her name is misspelled. The customer service rep claimed she would cancel the order, but I am concerned this won't happen, especially after my already terrible experience with this company.Desired Settlement: I want the company to stop sending us invoices, and stop contacting us completely.

Business

Response:

August 21, 2014Dear [redacted]:Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/19/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/1/14 for our Foundation & Corporate Funding Advantage publication and we were provided with a fax number of [redacted]. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the Order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/19/14 as requested when [redacted] called us that same day. There is no money due or owing on the account.We initiated a request on 8/20/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued Satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: This business should not be allowed to use our "fax number" as a confirmation of an order. Our fax number is public information. Anyone can give the fax number out--that should not be a valid form of confirming an order. No other businesses use this methods but online predatory companies.

As I previously mentioned in my intitial complaint, the company claimed that [redacted] gave her birthdate as the confirmation--which they did not have. Once I called them out on not having the birthdate, they claimed she gave a fax number instead. Again, our fax number and address are all public information. That would be like me claiming they ordered 500 bottles of perfume and billing them for it, all because I have their tollfree telephone number on record. That is just ridiculous.

I also have to laugh at their mention of doing business with us before--they stated that we had accepted and cancelled their offer multiple times. So, what they really mean, is that they have attempted to scam us multiple times, and we have always cancelled the product.

I shouldn't have to constantly call this place to cancel fake orders--their predatory practices should be put to an end. Why can't they have their orders confirmed with a credit card number or a signature? That would make more sense--I will tell you why. It is because they want to fool more people and demand they pay them money for a subscription that they didn't know they ordered. Dirty tactics. These people are criminals.

Also, I am glad to see that they figured out what [redacted]'s actual name was. They had it misspelled last time; a true sign of a scammer is when they can't even bill it to the right person.

The only solution to this very big problem that I would accept is for this business to halt the practice of scamming people by using fax number as confirmation. They should ask for a signature of some kind, or a credit card number--something that only the person who really wanted to purchase the item could provide. Using a public address or fax number is not appropriate or safe. They will continue to harrass our agency--they admitted in the letter that I might still get offers. We are a non-profit--we will NEVER want to spend that kind of money on a publication that judging by reviews, is not a good product.Regards,[redacted]

Business

Response:

September 15, 2014Dear [redacted]:Regarding the above referenced rebuttal that you received we submit the following:All the information we received to start a trial subscription for our publication was given to us by someone who identified herself as [redacted] on 4/1/14, and she provided us with the fax number which we used to send a confirmation of the order.As stated in our original letter, we have already cancelled this account on 8/19/14, and have also initiated the request to remove the name, address and telephone number from our files.In the Original complaint letter to the Revdex.com, the customer’s request for desired outcome was for us to stop sending invoices and to stop contacting them. Since all the facts remain the same and we have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us.Cordially, Sylvia *. N[redacted] Dir. Of Subscription Services

Review: Received an invoice for a publication "Communication Bulletin For Managers and Supervisors" naming an employee, Robert Tomaw, as the subscriber and saying we owed $255.60. [redacted] denies having subscribed and we have in the past had the same scam perpetrated by the same company. Their website says "if you received an invoice..." generically and says that we would have received a phone call offering the subscription. [redacted] does not work in this office and could not have received a phone call here.Desired Settlement: Cancel this invoice and STOP sending any and all mail to anyone at this address.

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/26/14 regarding the above referenced complaint that you received on 8/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Program Dir, placed an order on 6/19/14 for our Communications Bulletin For Managers & Supervisors publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/25/14 as requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: This publication frequently sends out invoices claiming a publication has been subscribed to in which is never delivered and the quote of postitive id order verification is inaccurate with name and dob of said person to have ordered the publication.Desired Settlement: all "owed" fees be dissolved and this business not be contacted any further.

Business

Response:

March 6, 2014

Dear **. [redacted]:

Thank you for your email of 3/6/14 regarding the above referenced agency complaint that you received on 3/5/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's birth date.

Regarding the specifics of this situation, please note that [redacted], Facility Mgr, placed an order on 8/30/13 for our Quality Manager's Alert publication and we were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4- month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 3/5/14 as requested the same day she contacted us. There is no money due or owning on the account.

We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 5-paid in full accounts while other accounts were cancelled as we instructed without issue.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.

Review: Supposedly one of my co-workers said he would take a 30 day free trial and that he would receive notification when this was up as we would then be charged for subscription. My boss never received any invoices, until a collection letter came via fax on 8/22/14 in the amount of $299.00 from [redacted] in NY [redacted]. I called today and spoke with Michelle at the collection agency she said we had to pay at least for publications that we rec'd which was 5 mos to the tune of $130.00. I then also called Progressive Business Publications and spoke with Denise at ext 2[redacted]. She told me the same thing....she also said my co-worker provided his year and month of birth. I have seen online alot of people have encountered the exact same thing as we have. I don't even know if we ever received any of the magazines that we didn't want. My boss has never received an invoice until we got this fax.Desired Settlement: Publication cancelled and no money due....making a zero balance for my company[redacted] Acct # [redacted]

Business

Response:

August 28, 2014Dear [redacted]:Thank you for your email of 8/28/14 regarding the above referenced agency complaint that you received on 8/26/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Facilities Mgr., placed an order on 1/15/14 for Our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/28/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.While researching this complaint we found the [redacted] contacted us on 8/26/14 G 4:14 PM (EST) and verified all the information we have to start a trial subscription for [redacted] is correct. At that time we offered for him to pay for "issues served” only or $130.00 and she advised us she would get back to us with an answer but no one ever called back.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: They sent a notice of collection to [redacted] regarding a publication (Keep Up To Date on Payroll) that they were supposedly sending via e-mail and posted mail to my company email and also the business address. I have no proof of delivery to either my email or the business mail. I check my e-mail and my Junk mail and have nothing in either box regarding this company. I received a faxed copy of an invoice they supposedly sent and I've never saw a single piece of information from them. Now the collection agency is telling me that since they never received anything back either from my e-mail or any publications that they "supposedly" sent saying that we didn't want this therfore we are responsible for paying the $230.00 bill. I have never heard of a company that can call and solicit business...get your business information and then use it to try and get money for something they never produced and I nor the company have any need for.Desired Settlement: I would like them to void this bill and remove my name and the business from their solicitation list. This is not a product I nor the company would ever use.

Business

Response:

June 26, 2014Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced agency complaint that you received on 6/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Bkkpr, placed an order on 11/22/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 2-different trials for [redacted] herself (all information given to start a trial matches the account in question) , as well as 1-paid in full account while others were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I would also like to add that in the past I have received subscriptions and have canceled several. That being said I don't believe I received this call nor did I ever receive an e-mail or mail correspondence from them regarding this matter. And just because they didn't receive a fail message from my e-mail address or a returned mailing does not constitute it being received. I take responsibility when the responsibility is mine but this time I believe it wasn't.Regards,

Hello, I have been receiving emails, letters and a couple phone calls from this company (Progressive Business Publications) despite cancelling them altogether. One specific letter I received involves an invoice in which they were charging my company for $299.00 which I never authorized. Upon further investigation into this company, I've found several sites containing hundreds of negative reviews about this company soliciting individuals and businesses, carrying the same issue regarding soliciting and unauthorized services. Please do anything you can to assist in stopping these fraudulent activities from this company. Thank you

Review: I was offered a free trial to a business publication on the phone. The caller called me at least three times trying to get information about me and my business. She asked if I would consider paying $299 for a business publication. I told her no. Undeterred, she then asked if I could budget for something like that. I told her I could, as I do have the authority. She then asked for my birth date, at which point I hung up on her. She then called back, but I did not pick up the phone. She called the next day, but I did not pick up the phone. On April 24, 2014, I received a letter from the company welcoming me to my new subscription. I immediately wrote CANCEL on the letter and faxed it back to the company. On May 19, 2014, I received a $299 invoice. My Accounts Payable Specialist immediately called the office and verified with [redacted] that the account was closed and the subscription cancelled. Today, May 29, 2014, I received another newsletter. I immediately wrote a letter to the company detailing the above actions, and requesting the newsletters stop. In addition, I am filing this complaint.Desired Settlement: I would like the company to cancel my subscription during the trial period as promised, delete the invoice, and stop sending me newsletters.

Business

Response:

June 5 , 2014Dear [redacted] :Thank you for your email of 6/3/14 regarding the above referenced complaint that you received 5/29/14. After review, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the address.Regarding the specifics of this situation, please note that [redacted], CFO, Placed an order on 4/10/14 for our CFO & Controller Alert publication. Prior to ending the call we clearly restated the offer discussed, including 6the liberal 60-day, no questions asked, cancellation policy.Once the order was placed, the computer system sent the newsletters and invoice over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer System records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 5/19/14 as her AP Specialist requested. There is no money due or owing on the account.[redacted] should know that our computers have subscribers information ready to send out another issue 2-weeks in advance, so if she received another newsletter that issue had already been set up to go out automatically; that will be the last newsletter she will receive. The account was, indeed, cancelled and a zero” balance shows on said account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account while other accounts were cancelled as we instructed withoutPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

We began receiving this publication without asking for it a couple years ago so it was often thrown away. When we received the invoice, again we threw that away too. The publication is cheesy at best. Most of the information is pulled from other publications and rewritten in a cheap looking and rag format. While the information is accurate, it is done so in a non-professional looking paper. We tried to have them stop sending the publication but were harassed to pay for those previous publications until our accounting CFO finally just caved in and paid it. Since then, we immediately send the publications back saying to stop sending them and take pictures of them unopened as we send them back. For quite a while they continued to harass us but since we have proof that we are not opening them and are sending them back and are not paying for it at all, the harassment has diminished. This truly is a rag publication and a scam to extort money from unsuspecting companies/people.

Review: The company of Progessive Business Publications in [redacted], Pa contatced me about a Safety Compliance Alert flyer that they publish. The sales person said that they would send me a couple of the flyer to see if I was interested in them. After two flyers they would send me an invoice for a years subscription. If I was not interested in them I would write "Cancel" on the invoice or there would be a toll free number I could call and also cancel it. I received two flyers which consist of two 8 1/2" x 17" pages folded in half with a couple of acticles on them. In neither envelope was there an invoice for the flyers. Today I received a past due notice for one years subscription for $299.00.Desired Settlement: Cancel the subscriptions and cancel the $299.00 invoice.

Business

Response:

See Attachment:

Review: This company deceived my assistant into believing that she was receiving a complimentary subscription. They called and asked her if she would like to continue receiving her free subscription. She said if it is free, then yes. They asked for her DOB, which she gave them. We have no record of ever receiving a bill from them for this product, or a fax, or any other correspondence other than their newsletter. Then this week a collection service called my assistant to collect the debt. This made her very upset understandably. We are a small, non-profit organization with limited budget. We would never spend $299 a year for this product. A scam through and through.Desired Settlement: We would like for this company to cancel the "free" subscription that they want us to pay for and call off their credit collection service. They have not been truthful at all in handling this, and any reputable service would simply cancel the subscription for non-payment and move along. Companies that operate in this manner should not be allowed to continue.

Business

Response:

May 19, 2014Dear [redacted] :Thank you for your email of 5/19/14 regarding the above referenced agency complaint that you received on 5/15/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that [redacted], HR Coord, placed an order on 10/14/13 for our Whats Working In Human Resources publication and she provided us with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/19/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many trial subscriptions had been accepted before; 4-paid in full accounts while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do, however, continue to disagree with their practices. Although having a person's birthdate may prove a conversation took place, it in no way reflects what the actual contents of that discussion were. At any rate, it was a lesson learned by my employee that not all companies operate ethically.

Regards,

Review: Progressive Business Publication continues to send bills for Safety Compliance Alert Publications, which was never agreed too and we have yet to receive a single copy of the publication.Desired Settlement: stop contacting me.

Business

Response:

November 29, 2013

Dear [redacted]:

Thank you for your email of 11/26/13 regarding the above referenced complaint that you received 11/25/13. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Safety Superv, placed an order on 7/23/13 for our Safety Compliance Alert publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show the confirmation went through without any problems.

The same computer system sent the newsletters and invoices over a 4- month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received mail returned as "undeliverable". If we had the account would have been cancelled immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/26/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 4-different trial subscriptions had been accepted before and all accounts were cancelled as we instructed without issue except this account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: Salesperson states trial offer-you can cancel if you don't like it on the first invoice. Invoice and product not sent, but billed sent to collection!

The salesperson stated I could try out their magazine and website for environmental alerts and that we could cancel when we got the first invoice. We did not receive any magazines or invoices. So I thought it must not have gone through. I did get some e-mail about articles to read but I was not interested in any of them so I ignored them, but kept waiting for the magazine and invoice. The company then sent us into collection after not providing the magazine or any invoices. They are threatening our credit and demanding payment for something I never got.Desired Settlement: I want them to cancel my subscription that I never used and take us out of collection for something they never gave us.

Business

Response:

May 1, 2014Dear [redacted]:Thank you for your letter of 4/28/14 regarding the above referenced agency complaint that you received on 4/25/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Environ. Mgr., placed an order on 9/23/13 for our Environmental Compliance Alert newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.Please be advised they should not be expecting a magazine, our publication is in newsletter form and is sent by U. S. Mail.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/28/14, as they requested that day, and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 2-of which are ongoing at the present time. We found an open trial subscription for the Quality Managers newsletter that Mr. Paul Henderson, M, accepted on 12/13/13. He gave us a birth date of 12/30, as well as an email address. He received -months of issues and invoices and we cancelled this account on 5/1/14. Other trials were cancelled as we instructed without issue except [redacted]s account.Please know that we do business with thousands of Companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Received a call from a collection agency called International Credit Recovery Inc. on behalf of Progressive Business Publications stating that Modern Information Systems owed them for an annual subscription for "What's Working in Human Resources". However, we do not remember placing the order, receiving the monthly flyers, or even receiving a bill from them. Therefore, I refused to pay the bill. As far as we know we did not have any contact with this company or order anything. The collection agency did offer to reduce the bill to $130.00 to cover the issues we were supposed sent. However, again we did not receive them so we do not feel we owe for them. Have a great day,K.C. InmanDesired Settlement: Release of Modern Information Systems from this bill we do not owe.

Business

Response:

May 15, 20Thank you for your email of 5/14/14 regarding the above referenced agency complaint that you received on 5/13/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Ops Mgr., placed an order on 10/23/13 for our Whats Working In Human Resources publication and she provided us with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to her @ [redacted], ND, [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/14/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our Computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

Review: We never order product and return it when it arrived but have received several notices for unpaid bill. I have contacted company and they were very rude and said I would pay for the book that I returned.Desired Settlement: To stop receiving invoice.

Business

Response:

See Attachment:

Review: Progressive Business Publications sent after soliciting information from an employee to send free newsletters for coding and reimbursement updates without any further confirmation correspondence on this request received. The call was made over the, short staffed, Christmas holiday and first newsletter was sent 1/2014 with at that time a return letter requesting cancellation of services and account requested. This was apparently not completed and 2 months later in March the office received an "Overdue Invoice Notice" indicating that this was their third attempt to collect, being the first we had ever received, on this account and that we should pay the subscription promptly. A call was made to their cancellation services number and message left noting discrepancy and request for correction and confirmation call back. On April 17, 2014 the office received the "May 2014" newsletter at which time another letter including correspondence documentation noting our attempts to correct their records and confirm the cancellation was prepared and sent back to both mailing addresses listed for Progressive Business Publications. On 4/24/14 the office received another account overdue notice and again I myself called their 1800 number being transferred to multiple areas and then disconnected. A certified return receipt letter with copy of all prior documentation was prepared today and will be mailed to Progressive Business Publications tomorrow 4/25/14.Desired Settlement: Billing adjustment adhering to their cancellation policy with original letter requesting cancellation sent within specified timeframe and account balance zeroed out.

Business

Response:

April 28, 2014Dear [redacted] :Thank you for your email of 4/28/14 regarding the above referenced complaint that you received on 4/24/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that [redacted], Office Mgr., placed an order on 12/5/13 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/17/14 as they requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service. -All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: They sent us a book we did not order along with a bill for $241.95.Desired Settlement: They should not be allowed to send out unordered products with invoices.

Business

Response:

October 10, 2013

Dear [redacted]:

Thank you for your email of 10/10/13 regarding the above referenced complaint that you received on 10/9/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.

Regarding the specifics of this situation, please note that [redacted], Admissions Dir, placed an order on 9/9/13 for our Higher Education Law In America book and its companion newsletter and we were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 1-month period of time.

Thus the goods that were- ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled the newsletter portion of the account on 10/9/13 as requested that day. Further, they requested a "Postage Paid" label so they could return the book at our expense. Once the book is returned there will be no money due or owed on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 8-paid in full accounts and others cancelled as we instructed.

Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.

All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: I was solicited by phone to subscribe to a professional publication. The discussion went back and forth where I expressed no desire for the publication but was assured I can just look at it if I don't like it no problem. I can cancel anytime no obligation etc.

I received the first magazine which appeared to be a sales catalog with no professionally substantial information. After the first issue the publication was thrown out. The next time I heard about the publication was when a collection agent called and threatened to go after $300+ dollars in unpaid subscription and they were authorized for one day only to give me a great deal of Paying only $130.00 to close the account.

I am complaining about unethical sales practices and collection practices.

Business

Response:

September 23, 2013

Dear [redacted]:

Thank you for your email of 9/23/13 regarding the above referenced complaint that you received on 9/18/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Assoc. Principal, placed an order on 2/8/13 for our Safety Compliance newsletter and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the newsletters helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/23/13 and they advised, us they received payment on 9/5/13 for "issues served" or $130.00. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Once payment has been made for issues already sent there can be no refunds made.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.