Prog Leasing, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that a resolution has not taken placeI was told by a supervisor that they would only refund half of what they've over-charged meI was also told that I'd receive a document stating the account was paid in full and still have not received it yetI have called back twice since then and seem to keep getting the run aroundNeedless to say this matter has even been handled poorly by their upper management.
Sincerely,
*** ***

10/15/
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*** ** ***
Case Number: ***
Account Number: ***, ***
Dear Ms***,
On October 15, 2015, your complaint filed with the RevDex.com UT was
referred to the Compliance Department at Progressive Leasing.
Progressive Leasing has received two (2) applications in
your name with different SSNs. Progressive
Leasing is committed to the responsible handling of customer information and
takes our obligation to protect personal information seriously For security purposes, for you as well as
other individuals, a copy of the SSN card is required for confirmation, before
proceeding with the application process.
We regret any inconvenience this may cause You may contact one of our agents from the
Compliance Department to provide additional information so that we may work
together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

8/13/2015 *** *** *** *** ** *** Case Number: ***Account Number: *** Dear Mr***,On August 10, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department
atProgressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents from the ComplaintInvestigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional informationso that we may work together to resolve this matterMr***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the ComplaintInvestigations Department at ***. Sincerely, Jake D** Compliance Manager Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

6/29/
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*** * *** *** *** **
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On June 29, 2015, your complaint filed with the RevDex.com
UT was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Complaint
Investigations Department at ***
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

Complaint: ***
I am rejecting this response because: I haven't talk to anybody from progressive to understand their position on taking people information and not following through on promiseProgressive Leasing provides a unique NO CREDIT NEEDED lease purchase option tailor-made for both stores and customers.” http://progfinance.com/ as posted on their web page which I came across on http://www.biglots.com/page/progressive-leasing/?zcp=WEB_TOWER_APPLYNOW_PROGRESS...⇄ claim “No credit? Bad credit? It doesn't matter when you apply with Progressive. Our approval is based on income and employment, no need to worry about your credit.” which they ran a credit check and I was denied, that ok but I felt it was misleading after they got my credit card number, checking account number and social security number to be deniednow I’m very uncomfortable with them having all my personal information to be denied and unreachable by phoneAll I get is a pre recorded message telling me I’m deniedI just want to prevent identity thief from a scamIf there was no credit needed then why? These are the services they claim to use which I had a difficult time speaking to them: *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** * *** *** *** * ***
*** *** *** *** *** *** which shows they do rly on credit as untold in their advertisement Sincerely, *** ***

On August 31, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. We would like to address your concerns and better understand any issues with your account, so we would like to speak with you directly. One of
our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matterMr***, thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

5/18/
*** and *** ***
*** ** *** ***
*** *** ** ***
Case Number: ***
Account Number: ***
Dear Mr& Mrs***,
On May 18, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Mr& Mrs***, thank you for your business and
allowing us to be of service. Your
concerns are important to us. You can reach
the Complaint Investigations Department at ***
Sincerely,
*** ** ***
Compliance
Counsel
Cc: Revdex.com

DATE \@ "MMMM d, yyyy" May 5,
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*** *** ** **
*** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On May 4, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing. Please allow us the
opportunity to summarize the resolution and actions taken to resolve this
matter
Per our discussion by phone, we have identified that your
application was denied due to not fulfilling all requirements for approval for
a Rental-Purchase Agreement with Progressive.
You are welcome to reapply with Progressive at a later time
Ms***,
thank you for your business and allowing Progressive to be of service Your concerns are important to us. If you have any further questions regarding
this matter, please contact our Complaint Investigations Department directly at
***
Sincerely,
*** ** ***
Compliance
Counsel
Cc: Revdex.com

Case Number: ***
Account Number: ***
Dear Ms***,
On March 24, 2016, your response through the RevDex.com UT was referred to the Compliance Department at Progressive
Leasing.
At Progressive Leasing we strive to be
above-board in all of our dealings with customers. We comply with all laws and regulations for
lease-purchases. Recently you spoke with
one of our agents and a resolution was agreed upon regarding your account You will see this adjustment reflect in your
account within business days.
Ms***, thank you for your business. If you would like to further discuss this
matter, please contact the Compliance Department directly at ###-###-####

Your complaint filed with the Revdex.com UT on October 4, 2017, was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-

3/24/
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*** ** ***
Case Number: ***
Account Number: ***
Dear Mr***,
On March 23, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at
Progressive
Leasing.
According to our records you have requested to be included
on our Do Not Call listIn order to better address your concerns and to
resolve any future issues with your account, we must speak with you
directly. You may contact one of our
agents from the Compliance Department by calling ###-###-#### or by email at ***@progleasing.com. We hope to be able to work together to
resolve this matter
Mr***, thank you for your business and allowing us to be
of service. Your concerns are important
to us.
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

They said the money would be refunded within business days but this has not happenedI called them today and now they say business days
*** ***

On January 4, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. Recently, one of our agents spoke with you by phone about the action needed on your account It was agreed that the payments will
remain paid to Progressive and other adjustments and arrangements were also agreed upon Thank you for your business and allowing Progressive to speak with you regarding your account. Your concerns are important to us

7/2/2015
*** * ** ***
*** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Mr
***,
On July 3, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to be
of service. Your concerns are important
to us. You can reach the Complaint
Investigations Department at ***
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

3/18/
*** ***
*** ** *** ***
*** *** ** ***
Case Number: ***
Account Number: ***
Dear Ms***,
On March 18, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department
at Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter
Ms***, thank you for your business and allowing us to
be of service. Your concerns are
important to us. You can reach the Compliance
Department at ###-###-####
Sincerely,
Jake D**
Compliance
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

7/23/
*** ***
*** *** *** *** *** ***
*** ** ***
Case Number: ***
Account Number: ***
Dear Mr***,
On July 23, 2015, your complaint filed with the
RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing.
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly. One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter
Mr***, thank you for your business and allowing us to be of
service. Your concerns are important to
us. You can reach the Complaint
Investigations Department at ***
Sincerely,
Jake d**
Compliance
Manager
Cc: Revdex.com

Your complaint filed with the Revdex.com UT on October 17, 2017, was referred to the Compliance Department at Progressive Leasing. In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly. One of our agents
from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service. Your concerns are important to us. You can reach the Compliance Department at 844-702-