Professional Learning Institute LLC

p { margin-bottom: 0.1in; line-height: 120%; } After reviewing 275+ contact logs (phone conversations, emails, and work delivery notices), it appeared that the client maintained a positive and fruitful working relationship with their Account Manager and his supervisor, after their website program...

was upgraded, at no additional cost, on January 25th, 2016. Prior to this service change, the client cited issues with marketing links and their quality. PLI techs ran a full sweep of the marketing campaign, reviewing all links associated with the original website, and removed any and all offensive links that may have changed post development. Unfortunately, links on a site can change after implementation. The client's service was upgraded, at no additional cost and the client's website hosting was waived. Suiting our client's needs is very important to us and we want to make sure every design client is given a website they can be proud of. Over the course of the last year, it had appeared that no issues were taking place and the client was working well with PLI staff as they continued to work towards their goals. Prior to developing an online business, this client signed into contract for a 10 week ecommerce coaching and training program. The idea of the course is to educate clients on the basics of ecommerce while allowing them the opportunity to find success as early as possible. Some clients choose to stick with this program after mastering the tools and techniques while others opt to move into websites or affiliates. We are always happy to offer additional sessions or resource materials to students who struggle while completing this course as it is part of the initial services agreement with PLI. These extra services come at no additional cost and are always available to active coaching clients. We recommend that clients continue to use the skills they learned while working with our coaches and continue to use the resources that we introduced them to after the training program is completed. While we do work with select affiliate companies that offer additional services, we remind clients that any and all additional services are optional and not required to complete the Ebay coaching course or any other PLI program. Aside from companies affiliated with PLI, there are 3rd party firms that will also contact website owners who are unrelated to us entirely. Unfortunately, we are unable to prevent these companies from contacting you. PLI will not share any client's information with unaffiliated 3rd party vendors. This is something that is brought to every client's attention prior to enacting a contract with us, during the client's initial meeting with an account manager, and within their welcoming info emails. We have consistently worked to meet this client's needs and we were not aware of any lingering issues until recently. Unfortunately, our attempts to reach out and resolve any ongoing issues were refused by the client.

I've attached a copy of my contract and the letter that I sent to the company.[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because: For starters yes I signed a contract, the person I spoke to sent me the link to the contract, he was reading part of it and stated to initial here and there and sign and when I signed it (without me being able to fully read everything on my own) it was gone the minute I signed it and no way of getting a copy of what I signed. When I spoke to Max B he stated that the contract gave me 3 days to say I wanted to cancel. When I tried to pull up the link with the contract to see what it all said it stated I had already signed it and could not pull up the link. As I explained in my initial complaint that I had family member that I needed to take care of. Yes this is not there fault but at the time I signed the contract I had every intention of taking the course, but I an situation came up after the initial one meeting I had with the coach and I have no control over that as well. I would think that a company would understand that situations do occur in someone's life that they have to change what they are doing or plan on doing. I work a full time job and I was going to do this to try to make some extra money. Well things happened and to me family comes first. I am still working my full time job but after work I go and take care of my family member and I don't get home till after 9pm EST. This is another reason I was not able to call the gentleman back when he left messages for me to contact him. I stated that I have not idea how long I will be taking care of them and I feel I should be refunded my full amount of $2400.00 as there is no way I can complete this and I don't feel this should be held for x amount of time as well per there request. The only resolution for me is that I should be refunded my money.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I ihave contacted my POA as I have misplaced my notes and can't remember where they are. He has a copy of all notes and information regarding my contacts with this company. He stated that I asked for a copy of the contract from Mike and that I let Mike know on 8/18 that contract could not be accessed and was told that a copy would be sent to me by email.... I am documenting this while on the phone with him. I was told according to my notes by Mike that if company built my site I would not receive any monies from it even if it was sold to someone else. According to my POA my noted indicate his response to my question about that was no money would be mine. I don't have family to take over. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I did not complete the first coaching session with my coach Kolin.  He kept informing me that he only had 30 minutes to spend with me.  He also essentially just told me to get on Ebay.  Followup phone call with Matt or Max or one of them informed me that I could go directly to building a website at no additional cost.  This is completely untrue.  The website building does cost more.  At this point, I was totally disgusted with what I am convinced is a scam, especially after reading other complaints addressing this company practices.  I told their employees to not contact me any more.  I just wanted my money back.  So far they have refused.  More calls, which I consider harassment in trying to convince me to stay with the program have been refused and will be refused.  This company has done nothing for me and I want my $3100.00 returned.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:This response from PLI is not acceptable! My original complaint stands. PLI used high pressure and misleading sales tactics and did not do what they promised. As for my first contact with PLI, I did spend quite some time on the phone with the sales rep discussing ecommerce opportunities because I was unsure about paying so much money for this. I decided to give it a shot and that has turned out to be a huge mistake.PLI is stating that they do not guarantee any level of success, but that is not the way it comes off when speaking with them. Also, they claim that the service agreement guarantee says that the customer is entitled to additional time, resources, etc until the program is successfully completed. That’s a ridiculous claim when nobody can be successful with the services they offer. What is the point of having more coaching sessions when the first ones were useless? Also, the mention of expanding my existing online reach is pointless because that would cost more money that I do not have.According to my “coach”, I was doing everything correctly and putting in the proper amount of time to be successful. There was never any mention of my log-ins being below average.PLI says that they tried to reach me after receiving my letter, but they would not put anything in writing. I don’t want to get on the phone with another pushy telemarketer. I just want my money back!
Sincerely,
[redacted]

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The client signed into contract on July 25th, 2016 for an ecommerce training program that included 5 active sessions with an expert, unlimited ongoing phone and chat support, access to our e-library of resources, and all the necessary tools...

required to succeed with the program. Before signing into contract for PLI services, the client spent a lengthy amount of time on the phone with our representative prior to doing so. Our representatives reviewed the program and what the client should expect during their time with PLI. After the client decided to purchase the  program, this information was further reviewed by their designated Client Success Manager with them verbally and in the form of an email. The client did not voice any  concerns with PLI during their training program, during any of the quality control calls, or in response to any of the numerous emails sent to them. As of the clients 4th active session, based on the clients feedback received , they voiced satisfaction with the program and they were making clear progress towards their goals.
Professional Learning Institute is very transparent about our affiliate partnerships and the optional nature of their services. Depending on the needs of their business, clients are looking for the specific services offered by other e commerce service providers. We make it know both verbally and in writing that the client may receive business inquiries from our affiliate partners, as well as unrelated firms. Any and all services/resources necessary to succeed with PLI are included in the client's original contract and covered under their guarantee of satisfaction. Any and all services offered by 3rd party companies, both affiliated and unrelated, are completely optional and are not required to complete this training course.
From the date of sign up to their last session, the client did not voice any concerns with services provided by PLI. The client made forward progress towards their goals before filing dispute against their services shortly after their final session.
7/25/16 Established Contact - Welcome Call
7/25/16 Welcome Info Email
7/26/16 Left Message
7/26/16 Sent Email – Update and Scheduling
7/27/16 Received Email – Client confirmed scheduled appointment time.
7/27/16 Received Email – Client sent over standards and goals for program.
7/27/16 First Active Coaching Session
7/27/16 Sent Email – Session Recap
7/28/16 Received Email – Assignment Prep
7/28/16 Sent Email – Successful Response Assignment Prep
8/3/16 Second Active Coaching Session
8/3/16 Sent Email – Post session followup and recommended assignments.
8/5/16 Received Email – Assignment Prep
8/5/16 Sent Email – Successful Response Assignment Prep
8/9/16 Left Message – Quality Control Call
8/9/16 Sent Email – Quality Control Email
8/10/16 Third Active Coaching Session
8/10/16 Sent Email – Post session followup and recommended assignments.
8/17/16 Fourth Active Coaching Session
8/17/16 Sent Email – Post session followup and recommended assignments.
8/22/16 Established Contact - Quality Control Call – Client voiced satisfaction despite slowed development. Definitely making progress.
8/24/16 Fifth Active Coaching Session
8/24/16 Sent Email – Post session followup and recommended assignments.
9/6/16 Left Message – Client has not been using resource library. Followup to remind them that they have several lessons and resources still available to them.
9/6/16 Sent Email – Quality Control Email – Survey and resource reminder.
After the last Active Session, the client only logged in the Client Dashboard three times. This triggered a followup responses from us that received no reply. Client completed their Active training program, was beginning to reach their goals, and never made any issues apparent to PLI during the numerous conversations between parties. Client has not utilized/leveraged all of the other unlimited usage resources, outside of the active once per week training with the designated Coach, to further deepen and expand knowledge needed to achieve desired goals.
As stated within the contract and in accordance with our guarantee of satisfaction, we are committed to assisting the client in achiever his goals. We will continue to provide additional resources and support to the client, until satisfied, at no additional cost to the client. (beyond that of the monthly access fee) This holds true today and if the client has any unresolved needs, our Client Success Team is here to continue to support him in all ways possible.

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To Whom it may concern,
The client signed into contract on September 8th, 2016 for a 6 week ecommerce training course that includes access to our web builder software, a vast library of resources and unlimited program support as a PLI member....

Before signing the contract, we spent several hours explaining to the client what program and services they were purchasing.
Working with suppliers and utilizing networks like eBay is a common way of leveraging the internet for business purposes. Clients are able to upload products from a supplier source to their online stores. This includes image uploads. This client was experiencing issues with image uploads. The issue was previously addressed with the client and will be resolved with additional help. If the client is continuing to experience troubles with image or product uploads, we would be more than happy to further assist them.
These strategies have proven effective for clients who participate in our program and work with us to better understand the technical aspects of running an online business. Our method of partnering clients with drop-ship suppliers while learning about internet marketing are standard for many online entrepreneurs and established businesses around the world that don't warehouse or produce their own products.
We use resources like eBay and various supplier groups for the purpose of teaching students the basics of ecommerce.  These tools allow us to teach ecommerce and internet marketing in an effective, hands-on manner and at the lowest possible cost to the new business owner.
This client is protected under our guarantee of satisfaction within their contract. The client is entitled to additional resources, materials, and time at no additional cost if they are seeking help. We want every client to succeed and we will always be there to support them with extra help to maximize their online efforts. PLI also makes no guarantees on potential earnings. We guarantee that we will continue to work with the clients to meet their goals, using that same guarantee of satisfaction within the client's contract. If the client is having trouble with a technical aspect of our program, needs clarification on a specific topic, or just wants the extra help, they are more than entitled to it.
We have been in regular contact with the client and we've taken every step to resolve concerns if addressed with our staff:
9/8/16 Established Contact – Welcome Call – Reviewed program and basic account information.
9/8/16 Sent Email – Introductory information email that includes all contact information and tips for support and successful completion of PLI program.
9/8/16 Scheduling Call – Client needed to postpone first active coaching session – Computer issues.
9/9/16 Left Voicemail – Followup with client for scheduling first active session/Quality control call
9/10/16 Received Voicemail – Client was alerting us to computer issues that were delaying the start of her program.
9/12/16 Left Voicemail – Scheduling call
9/12/16 Sent email – Scheduling email
9/12/16 Established Contract – Client was experiencing computer issues. Attempted to offer technical support to the best of our abilities to assist the client. Client had support concerns over the slow pace of program. Slow pace was a direct result of the client's computer issues. Reminded client of the support lines and that we wanted to get her scheduled and working with our trainers.
9/13/16 Sent email – Update email. Looking to get an update on client's situation or offer whatever help we can.
9/14/16 First Active Coaching Session
9/14/16 Left Voicemail – Quality control and followup after coaching session.
9/14/16 Sent Email – Written followup to first coaching session.
9/19/16 Second Active Coaching Session
9/19/16 Left Voicemail – Quality control and followup after coaching session.
9/19/16 Sent Email – Written followup to first coaching session.
9/26/16 Third Active Coaching Session
9/26/16 Fourth Active Coaching Session
9/30/16 Left Voicemail – General quality control call.
9/30/16 Sent Email – General quality control. Program updates and assistance.
10/3/16 Fifth Active Coaching Session
10/10/16 Sixth Active Coaching Session
10/11/16 Established Contact – Quality control call. Client was feeling overwhelmed and stuck on current assignment. Offered additional assistance and reminded client of the support she is entitled to.
10/17/16 Seventh Active Coaching Session (Complimentary)
10/1916 Client Initiated Live Chat – Client was experiencing technical issues with product images. Client was attempting to copy and paste images from suppliers/or was unable to obtain certain product images. Offered solutions and advice to resolve the issue at hand.
10/20/16 Received Complaint.
10/20/16 Attempted Contact – Quality control call intending to resolve any issues the client was experiencing. No answer or callback from client.
 As stated within the contract and in accordance with our guarantee of satisfaction, we are committed to assisting the client in achiever her goals. We will continue to provide additional resources and support to the client, until satisfied, at no additional cost to the client. (beyond that of the monthly access fee) This holds true today and if the client has any unresolved needs, our Client Success Team is here to continue to support her in all ways possible.

p { margin-bottom: 0.1in; line-height: 120%; }We reached out to work with the client to resolve the service issues mentioned above. To meet the client's needs, we revised and restructured her program to correct any concerns she had over our services and staff. We are enhancing her original program...

and enacting time saving service offers that should allow the client to maintain her current course without losing out on personal time and business. The client will be able to continue meeting with the regular coaching staff on the training program and we've made sure to prioritize her immediate needs at this time. PLI is excited to continue working with this client and we look forward to seeing how much can be achieved, together.

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The client signed into contract on February 20th, 2015 for website development and marketing services. This contract included a hosted ecommerce website, social web creation and training, website optimization and marketing, and supplier assistance....

All services were provided to the client in prompt fashion. Mr. [redacted] worked regularly with a dedicated account manager and our training staff on multiple occasions while fulfilling these services. The client received all of the contracted services and full training on every aspect of the program as services were fulfilled.
3/27/15 Full Custom Site Launch – The client's website was officially launched with products from a supplier that PLI helped connect the client with.
4/9/15 Website software tutorial – The client received training on the basic operations of the website and software.
4/17/15 Product and Supplier tutorial – The client received training on adding and replacing products on his site through his chosen supplier.
4/21/15 Standard SEO package/marketing completed – Website optimization program and verification completed and delivered to the client.
4/28/15 Social marketing tutorial (Facebook) – Part one of the social web program. Completed business Facebook page and trained client on its use.
5/5/15 Social marketing tutorial (Twitter) – Part two of the social web program. Completed business Twitter page and trained client on its use.
5/19/15 and 5/20/15  Blog/content marketing tutorials. - Part three of the social web program. Completed business blog setup and trained client on its use.
-At this point, all contracted services were completed. Mr. [redacted] stayed in regular contact with his account manager after the services were fulfilled.-
11/1/15 - 4/1/16. Client stopped paying hosting fees. After 6 months without hosting fees the website was disabled.
4/7/16 Client voiced concerns with PLI.
4/7/16 Called to address concerns – Left Message/Sent Email
4/11/16 Successful scheduling for phone appointment.
4/12/16 Reviewed client's concerns – Client requested to transfer hosting and declined our offers for additional assistance. Explained that we are contractually obligated to host and maintain the client's website. To release the files and allow another company to take over services, we would need the client to sign a release of liability. Client declined the  release form, It was further communicated that we need the release of liability as we are not liable when another company services a website that we are contractually bound to host and maintain.
Client was provided with the options of continuing with us (at no additional cost to him other than monthly hosting) towards bettering his website or signing the release of liability and release the files for outside hosting.
4/22/16 Requested followup time to speak by email.
5/5/16 Established phone contact with the client. Maintains claims that the website and services were not as described. Reviewed and clarified the details of his project.. Continued to offer additional, no cost, assistance to further his cause and satisfaction.
Client, again, declined both plans to move forward. Explained, again, that we are bound to host and maintain his website until he releases us from obligation/liability.
Explained options once again and informed the client that we have two options. We would be happy to continue working with him, or he can go to another host, providing he releases us from liability. Requested that he think it over and inform me of his decision. Always maintained that we would support his decision.
-Client was silent during the month of June.-
7/7/16 Attempted to reconnect with client as they had not responded with a decision. No answer/Sent email.
7/8/16 Emailed client requesting a time to speak, reiterating our options in detail.
We are committed to a solution that satisfies the client's needs and have presented the client with two options that do so. Sign a release of liability so the website can be transferred to another web hosting firm or continue to work with us towards the betterment of their business, at no additional cost (other than monthly hosting fee).
We continue to be committed to the client's success and satisfaction. We will continue to extend our resources in order to assist the client in reaching his goals.

Client requested that her account be placed into suspension while she was working her regular job.  The client signed a hold agreement on March 23rd, 2017.  As the client stated, the coaching was good but you would need to put time and effort into a program like this. Shortly after...

starting her program, the client went on a voluntary hold and hasn't placed any effort into her program since that time.  Clients are definitely entitled to ongoing support while they are actively participating in our training program.  To claim that support was not provided or that services would be ineffective while failing to participate or take advantage of the resources provided is unfair to the business.   To date, the client has not contacted PLI with any issues regarding the program or to reactivate her account.If the client has a concern, we encourage them to open a dialogue with us.

p { margin-bottom: 0.1in; line-height: 120%; } Due to the sensitive client information contained within our contracts, we do not release contracts to agencies not directly affiliated with our clients or their financial institutions. This client would have had several opportunities to obtain a contract copy including the date and time of signup, immediately following the signup, by post, or through his bank after initiating a dispute. At the base level – The client did not follow policy when closing his account. Due to the nature of the client's request, PLI was willing to circumvent policies to meet the clients needs if proper, legitimate documentation was provided. Very similar to excusing someone with a doctor's note. This request went unanswered and refused until PLI received, “an official,” email from someone attempting to dismiss the client from their investments and obligations. This email was sent from a personal email address, contained several spelling and grammatical errors, and offered no contact information to verify authenticity. PLI attempted to verify the legitimacy of this source, in an effort to work with the client's needs, and requested a contact number, official letterhead, or anything to prove its authenticity, but none could/would be provided. On several occasions, PLI attempted to work with this client to either resolve their needs or work with them to meet policies.

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The client signed into contract on July 21st, 2016. Before any funds were transacted, we spoke with the client on a recorded line for several hours, explaining and detailing the product and services. The client willingly and knowingly read and...

signed the contract verifying they understood the contract, services, product, pricing and cancellation policy. The client physically checked two boxes and initialled in two separate places further verifying their understanding of the services and cancellation policy. The client joined PLI in a 4 week, one-on-one business development and coaching capacity. This program was to focus on ecommerce, marketing, and product supplier acquisition. After the 4 active sessions with a business development coach, the client would have ongoing support to ensure satisfaction.
7/22/16 Established contact with client - Introduction with Account Manager – Program/curriculum overview with client.
7/25/16 Established contact with client - First Session with business development coach – Completed.
7/28/16 Received voicemail - Client expressed dissatisfaction with program progress.
7/28/16 Left message - Attempting to correct any issues with client experience.
7/28/16 Sent email – Attempting to follow up on client issues with program experience.
7/29/16 Established contact with client - Spoke with client and corrected service issues.
Client was not challenged by the beginner sessions with our program. We utilize a platform that most people are familiar with and it serves as a valuable resource when teaching new business clients the basics of online commerce, content production, and marketing. The client voiced that they were personally beyond this step in their development. Offered to transfer client to a new coach and advance her program beyond the basics of ecommerce. This was an agreeable resolution.
Client was also concerned whether any additional investments were required to build her online platform. We informed the client that NO ADDITIONAL MONETARY INVESTMENT WAS NECESSARY. Any additional programs or services purchased by the client would be purely optional and were, in no way, required to complete this program. The client's contract with us dictates that we will offer any additional resources, materials or information she may need to complete her services with Professional Learning Institute. These materials come at no additional cost to our clients.
7/29/16 Sent email – Confirming resolution details.
7/29/16 Sent email - Scheduling.
Client's course was updated to suit her needs. Our fulfilment department attempted to reach out and schedule the client with her new business development coach.
8/1/16 Received voicemail – Client requested to cancel services.
8/1/16 Established contact with client - Called to address concerns.
Client agreed to continue working with us on 7/29/16 after we corrected their issues with the service. This request was unexpected. Client refused us the opportunity to work with PLI and promptly ended the conversation with our associate.
8/2/16 Manager call – Left message – Hoping to address concerns.
8/3/16 Sent email – Looking for a time to review client concerns or cancellation policies.
8/3/16 Manager call - Established contact with client – Resolution/assistance Call.
Client continued to refuse our support and outreach. Prior to the voicemail, received on 8/1/16, we were under the impression that we had resolved the client's concerns and were expecting to continue services. The client had not expressed dissatisfaction beyond the concerns that were addressed and resolved on 7/29/16. Client promptly ended the conversation with the Customer Service Manager.
8/11/16 Left message – Attempting to reach a positive resolution with client.
8/11/16 Sent email – Attempting followup to voicemail.
Expressed a strong desire to reach a positive resolution with the client. After resolving concerns with the client on 7/29/16, the client opted to cancel services without warning. We have policies and procedures when canceling clients that we need to adhere to, but we also wanted to resolve any issues that the client may have experienced with our company.
8/15/16 Received email from client.
Client alerted us to this complaint and requested that we no longer contact them. We have been able to reach the client twice since their request to cancel. Both conversations yielded little in the way of results as the client refused to communicate with PLI staff regarding resolution options on both occasions. We have attempted to understand, clarify and resolve client concerns several times.
This client is outside of the 3 day right of rescission to cancel and they agreed to a positive resolution with our associates after expressing dissatisfaction with our services on 7/29/16. Since that time, we have attempted to continue fulfillment of our contracted obligations to this client and to resolve any and all concerns that the client might have. To date, the client has refused our offers of additional assistance or communication to rectify any complaints they may have towards the program, company or service.
We are committed to a solution that satisfies the client's needs and have presented the client with options that would allow for positive resolution. We will continue our commitment to the client's success and satisfaction. We will continue to extend our resources to assist this client in reaching her goals.

The client signed into contract on May 26th, 2016.
The contract was for 4 weeks of online business and eCommerce coaching, access to a full library of training materials/resources, and unlimited, ongoing support through the client's learning center.
Before any funds were transacted, we spoke...

with the client on a recorded line for several hours, explaining and detailing the product and services. The client willingly and knowingly read and signed the contract verifying they understood the contract, services, product, pricing and cancellation policy. The client physically checked two boxes and initialed in two separate places further verifying their understanding of the services and cancellation policy.
The cancellation policy and how to follow it, is clearly stated in three places throughout the contract. The client did not communicate a desire to cancel services until well after the, agreed upon, right of rescission had elapsed or that there are any issues with the product or services.
Since the clients communication of her request, we have attempted to call and email the client several times to resolve the issue. To date, the client has been non responsive or declined our attempts to resolve her request.
5/27/16 to 6/5/16 – Customer Service and scheduling made several attempts to schedule client for sessions with their ecommerce business coach.
6/6/16 – Successfully scheduled client with business coach, 11 days after initial attempt. A total of 28 documented phone calls/emails were made to the client, attempting to fulfil our contracted obligations.
6/8/16 – Client completed first session with business development coach.
6/9/16 – 6/13/16 Customer service and scheduling attempted to reach client to follow up on first coaching session and schedule 2nd session. 4 attempts made to follow up/schedule next appointment.
6/14/16 – Client requested to cancel services.
The client made an informal request to cancel on June 14th, 2016. This request was not associated with PLI services, but was based on personal issues that are beyond the control of Professional Learning Institute. Cancellation policy was reviewed with the client and their options at that time. It was apparent that had the client worked to stay in contact with Professional LI staff, the program would have been nearing completion at this time.
After giving the client several options, that comply with the agreed upon contract, the client asked for time to consider the various options delivered to her.
Options included placing the client's program on hold. Crediting them additional sessions when they return. Offered  additional services to the client at no additional cost to further their efforts while they step away from the program temporarily.
6/15/16 – 6/22/16 – Client was sent a number of messages and emails to follow up on the 6/14/16 conversation or to schedule for future appointments. No less than 7 attempts were made to contact the client during this time period.
After several attempts to reach the client, without success, we placed the account on hold. The client was refusing to respond to our attempts at resolution or scheduling.
7/26/16 – Received complaint from Revdex.com
7/26/16 – Called client to resolve concerns. Left Message – No response from client.
7/27/16 – Called client to resolve concerns. Left Message – No response from client.
7/28/16 - Called client to resolve concerns. Left Message – No response from client.
7/28/16 – Sent email requesting a time to speak to resolve the client's issues.
The client is outside of the 3 day right of rescission, they've repeatedly delayed the progress of their own program, and have been non responsive to emails/voicemails from PLI staff. They declined our efforts and offers to assist them.
We are committed to a solution that satisfies the client's needs and have presented the client with options that would allow for positive resolution. We will continue our commitment to the client's success and satisfaction. We will continue to extend our resources to assist this client in reaching her goals.

Complaint: [redacted]I am rejecting this response because: PLI's response blatantly omits the contact that they made to me on 8/26/2016, where they contacted me and connected me to a representative named Vince who tried to sell me access to a drop-shipping web site, through a company called Key Service Group, for an outrageous price of $6000.00, which I rejected (the initial "Welcome to coaching" e-mail gave me the impression that this service was included in the initial $3500.00 that I paid on 7/25/2016 -- see attachment). It was at that moment that I came to the conclusion that this PLI program was a scam that employed a form of systematic gouging to swindle people out of thousands of dollars & give nothing of substance or value in return, as well as ceased contact with PLI, and stopped accessing the PLI website (which many of the links are broken, anyways), and have not accessed the PLI web site since 8/26/2016. Other complaints to the Revdex.com that are on this site clearly show how PLI's scam victims have been systematically swindled from anywhere to $10,000.00 to $30,000, even though PLI promises in their initial contact that their clients would have everything that need to be successful with the initial fee that is paid, and their clients would make their money back in a short time to cover their initial investment (in my case $3500.00) but this is FALSE. I have been in contact with PLI, both on 11/19/2016 and 11/21/2016 and told them in no uncertain terms that I wanted no further contact with them and I wanted my $3500.00 refunded. As for PLI's statement to the effect of "client has not utilized resources" , all that they're really telling anyone, in my particular case, is that I'm refusing to be scammed out of more money through them and their affiliates, like they have done to their other scam victims that have made complaints on the Revdex.com site. The only satisfactory resolution is to be refunded $3500.00, in full, and I want no further contact with this PLI scam outfit.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was refunded 50% of the total cost $5,500 including one affiliate custom build web page in compensation, still under construction.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
There is not enough information provided to justify paying 8,500 for a course that provides general knowledge at best,  and fails to mention the hidden fees that are required to actually start an online business. I feel asking for a partial refund is a fair resolution to this issue.

Complaint: [redacted]
I am rejecting this response because:  The sales pitch was inaccurate.   I was given examples of online business that make a tun of money and I was encouraged to believe That I could do the same if I signed up with the organization.   After signing up and beginning the first week, I was informed that this type of success takes time.   It became real clear that what they promised could not be done in a ten week program.  They promised making your own website and finding goods to sell on it with only a few extra hours a week.  They also didn't mention that I would have to put more money out to buy product. i asked the sales representative what I could sell.  I had no idea.  He said my coach would help me with that.  When I spoke with the coach, he said that he couldn't give me that type of advice because then he would have to give it to his other clients.the salesman promised personalized attention after the sale on a weekly basis but never calledThis organization hunts you down.  Finds your weaknesses and exploits them to make a sale.  I tried to quit on several occasions and they sweet talked me out of quitting. after beginning the program, it confirmed what I already knew.  This corporation is a farce.     
Sincerely,
[redacted]

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Client signed into contract on April 11th, 2016. The client's program included 10 personal sessions with a business development coach, access to website builder software, additional marketing and ecommerce research tools, and unlimited ongoing...

support from our staff. Before signing the contract, several hours were spent explaining to the client the program and services they were purchasing. Client then read the entire contract, checked a box and typed their initials, confirming that they had read and understood the agreed upon services and contract. Signing of the contract cannot be completed unless the client verifies understanding of the contracted services. We notify all clients that companies, both affiliated and not, may contact them and offer additional services. The customer service team also makes it clear that no additional investments are required and any services outside of their program with PLI are purely optional.
April 13th, 2016 First Coaching Session
April 20th, 2016 Second Coaching Session
April 25th, 2016 Client alerted us to calls from other firms requesting additional funds. It was explained again that these services were not required and informed the client that, beyond their initial investment, they did not have to purchase any additional services. Client was aware that, while running an on-line business, she may receive contact from 3rd party groups attempting to sell additional services.
April 27th, 2016 Third Coaching Session
May 10th, 2016 Student requested that we place her account on hold for health reasons.
It was communicated, on several occasions, before the client joined and during the scheduled coaching sessions, that this was an eCommerce program and the expectation is to sell product online or work with retails who profit through sales. This was not a concern raised by the client at any time prior to this dispute. Client claimed personal issues, not service issues, were temporarily impeding their ability to continue the program. Several different solutions were presented to the client, at no additional cost, as well as the option to place the program on hold until they were able to continue.
May 20th, 2016 Account was placed on hold.
Client put her account on hold, citing that she would inform us when she was ready to continue services.
July 26th, 2016 Received email alerting us to Revdex.com complaint and distress from client.
July 26th, 2016 Contacted client to review their concerns and offer further assistance. Offered fair and viable solutions that addressed the client's concerns and honor both parties commitments to the signed and agreed upon contract. Per our contractual obligations, services have been rendered, the client is outside of their 3 day right of rescission, they elected to go on hold on 5/10/16, and we attempted to offer additional resources/negotiate a positive resolution. Client agreed to a scheduled call, set for July 28th, to come to a resolution with PLI.
July 28th, 2016 – Left a message concerning the conversation on July 26th, hoping to come to a resolution.
July 28th, 2016 – Reconnected with client after they called back in due to a, “missed call,” from our number. After reminding her that we had an appointment to follow up on our July 26th appointment, the client decline our offers for additional assistance and a positive resolution and hung up on the associate handling the situation.
We are committed to a solution that satisfies the client's needs and have presented the client with options that would allow for positive resolution. We will continue our commitment to the client's success and satisfaction. We will continue to extend our resources to assist this client in reaching her goals.

Complaint: [redacted]
I am rejecting this response because:The company never gave my any information nor steps to follow in recgards to closing my account. I never used any of their products nor services. It is unimportant what my reasons for wanting to close the account. An Unconditional Money Back Guarantee (UMBG) means that I can close the account for any reason whatsoever and receive a full refund. They did not honor that nor did they ever give me a copy of the  UMBG when I requested it like they said they would do the next day. They give you an hour to make the decision to open an account  "because this is a limited time offer with a limited number of sports" no time to research any of their claims of "verified proven systems and results" which are all fraudulent. They say they are a learning institution and when you don't have any desire to except the false hopes and dreams that they want to force except, they make up les and false accusations against the person that they claimed to want to "help". This institution is nothing but a scam and ponzu scheme. They never had any intention of helping me do anything, nor returning the money that they con/stole from me. A reputable institute would do what they claim and give someone their refund if an consumer decided against using any of the products or services that they offer. PLI did NOT do that. The only reason I opened the account in the first place was because of the UMBG, they falsely claimed to have and honor. They never provided me with anything and will not give me a refund so that is the only fact of this case. They are dishonest, conniving, swindlers that are only in business to steal money from people that don't know any better. They should be given a FFF rating by the Revdex.com any all people should know to stay away from the dishonest, immoral thieves. No one should have their hard earned money taken from them when they get nothing back but rejection and disappointment. PLI's actions amount to nothing more then identity theft,and bullying. They never had any intention of giving me my money back which is evident by the fact that I have not seen one single penny. They run your credit report and financial records so they know exactly how much money to swindle you out of, and they don't take no for an answer.
Sincerely,
[redacted]