Professional Electrical & Controls Ltd

Amazing company to do business with! Had to get a plug moved ASAP for a renovation project. Was fast, friendly, and answered all my questions. Price was affordable. Definitely going to repeat!

[redacted] completed the job at hand extremely Well ,, The home safely evaluation he completed was awesome. He explained details of this clearly to myself..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Brain E[redacted] came to my house to do an Electrical Inspection and he was very professional and polite answered all our questions and concerns and did it in a timely manner.

Sigh.  If [redacted] were to have called his credit card company, he would have seen that we credited his funds back on June *.  Really, can we please close this?  We have other things to do other than waste our time going back and forth on a professional medium.  Thank you.  We sent out a credited invoice as well.

[redacted] completed the job here very Well. While doing the home safety evaluation he explained everything so clearly ,, Thanks again [redacted]..

Very good company, reliable and knowledgeable, Brian was polite and knew his stuff. Will use again if we need their services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
Hello Revdex.com....
Interesting response from Strathmore. I would be surprised that  if the person that wrote their response actually listened to the recording of my conversation. In the part that was played back to me, my speech was definitely slurred. I really don't understand what they are calling an explicit agreement. From my perspective, they kept a copy of my credit card information that was unauthorized, and then charged me again without my approval. When, during my call from them, she told me to go visit my site that they had spent a lot of money on, my name was spelled wrong and it didn't include much of my basic information.
Regarding their standard practice of recording phone calls like ALL businesses do, Strathmore needs to understand that the practice of recording calls of Florida Residents without their knowledge is against Florida Law. I was hoping to be able to work something out without involving the State Attorney's Office, but short of being able to do that, I will do so.
I stand by my original request to Strathmore, and that is the refund of the unauthorized charges they made to my credit card. I will look forward to hearing from you.
Many Thanks,  [redacted] 
*
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Dear Ellie, Nicole and Everyone involved,
Thank you so much you guys! You bring my dream that much closer and make it more possible, and for that, I truly thank you!
-[redacted]h

ID: [redacted]To address this fallacy of a complaint, we are going to state some obvious facts.  All of our conversations are recorded for compliance sake. It would be our great pleasure to play the conversation that [redacted] is ‘complaining’ about so that you could hear...

how she authorized our representative to charge her credit card for $740.95 and thanked her for the opportunity.  So #1, [redacted] has put in a Revdex.com complaint for the wrong amount of money. Why does she have the wrong amount, you might ask?  Because we NEVER CHARGED her the amount!  I repeat – this charge was never put through.  We “authorized”  the charge whenshe originally did agree to it on May [redacted].  However, the next day, [redacted] called back to tell our Rep. that there was a monetary concern, and rather than doing anything unethical, we released and cancelled the authorization.  Therefore, the charge was never put through, no funds were removed from [redacted]’s account, and there really is no need for this ridiculous complaint!  How on earth someone can put a complaint in for a service not purchased is beyond us.  So if anyone owes anyone an apology, it is perhaps the confused person who put this dispute in for no reason.To reiterate: We have [redacted] recorded speaking to our representative, agreeing to and authorizing us to charge her account for$740.95.  We would LOVE to play this recording for you in a 3 way conversation...  You can clearly hear her thanking our representative at the end of the conversation!  Therefore, we ‘authorized’ this charge, but did not ‘capture’ it or remove any funds from her account, since she called before we had performed our POS/billing functions.  In accordance with our promise, we released the funds the next morning.  No funds were removed from her account.  She is obviously confused and should not be allowed to put in a Revdex.com compliant for NO reason.  We are completely in the right regarding this and we are in “shock” that someone could be so wrong.  The onlyones being “preyed upon” here is our company by someone trying to slander our name.  So this complaint really shouldnot have been allowed, since the entire premise behind it is a complete lie.  We would appreciate if you wouldremove it and consider it void.  We are attaching a copy of the POS report which shows the transaction originally authorized and consequently cancelled out the next day, thereby making it null and void.Thank you.

Raj arrived on time and provided fast and friendly service. He identified the problem with our kitchen lighting and had the job completed in a little over 30 min

Professional Electrical did an excellent job at my house. Their technician Allen was incredibly helpful and very personable. He took time to answer all the questions I had, and explained exactly what he was going to be doing.

Also, the price of the service was very reasonable.