Professional Electrical & Controls Ltd

I am a recent member of Strathmore's Who's Who Worldwide and am enjoying the benefits of membership I have been searching for businesses with whom to network with and found quite a few that I would not have seen otherwise I hope to be able to make some business from this and have great expectations
The classified section is very easy to use and I have put some ads up with the help of their editorial team
I have called and spoken to my Rep and they were very helpful in explaining how to navigate the website, etc I also spoke to a manager and she was very helpful as well
Looking forward to lots of new business!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** Been satisfied with the refund is what I wanted Strathmore still unethical business , there was nothing but lies that they sent to you and there was never a phone recording played to my wife , nor do they record anything Thanks *** ***
Sincerely,
*** ***

I really had an awesome experience dealing with this companyThe receptionist (***) was always pleasant over the phone The service guy *** was so professional, and he proactively explained all the steps he is going to do We are totally satisfied with the work
done and would recommend to my friends for sure.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The usaa card is mine *** *** and no I didn't autherize any charges to strathmore
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolvedObviously, they do not address the issue at hand which is that they cannot prove that I gave them exclusive ait horization to charge the card they charged and who gave them permission to store my credit card information on their files They can talk around the subject but not address the facts It amazing how I am not the only consumer who has experienced the same similar if not exact tactic this company seems to continental to use They do not use stand stand business industry practicespecially when it comes to making charges to a consumers cardTheir tactics are down right deceivingThey can say what they will but at no time me, as the consumer, had clear understanding about my specific card being chargedA transaction occured and it is evident when the transaction was reversed Consumer have the right to know when their credit or debit card information is being stored as well and the right to declineStrathmore just simply cannot provide any justification for that and that is problem for consumers such as I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I would like to commend Allan D of Professional Electrical for the excellent work he did for us He was professional, prompt and pleasant as he dealt with a variety of large and small challenges He explained each issue, along with up-front information about parts and pricing He showed skills and initiative, completed work efficiently and neatly, and we would be happy to recommend him to friends and family

*** ***
In response to the
complaint from *** ***, we would like to address the accusations he
made and explain what actually happened:
As we mention to every single person we speak to on the
phone, everyone is told that
the call may be recorded for compliance purposes. We do this, as most companies do, to protect
our company as well as the client. We’ve
never had a complaint regarding this issue
*** *** spoke with one of our representatives and clearly authorized a charge of
$539.80. When we originally received an email from him stating that he didn’t agree to the charge and that he had tried
calling us several times, he stated in this email that he was unable to contact
us or you, the Revdex.com via the phone, which makes no sense, as we have our phones
manned from 7:a.muntil 6:p.m. When our representative originally called him,
he mentioned that he was in the hospital and she asked him if she should call
back at a later date! (This is recorded
and we are more than happy to send the recording to you for your own
review). *** *** essentially responded,
‘Now is a perfect time, go ahead.’ He
was clearly coherent and able to answer every question regarding his expanded
biographical profile, in which we needed more detailed information from
him.
We clearly stated how much would be charged and billed to his credit card, which he
clearly agreed to. After finally reaching *** ***, I played the recorded conversation of his agreement back
to him, which he did not like because he could hear himself clearly agree to
the charge. There was no slurred voice, etc.
We do not charge member’s credit cards without their explicit agreement and that’s why we
record conversations as well! We have
done nothing wrong. We have *** ***’s
expanded biographical profile up and running on our website and all products
and services have been rendered as promised
When we did finally speak with him, we agreed to meet him halfway and refund him half his
money and he would not accept our good faith effort. He threatened to call the Attorney General,
because we do what ALL businesses do, which is record conversations for compliance
sake. We have done nothing wrong. *** ***, however, is wrong in claiming our
company has done something wrong when we have the entire conversation with him
recorded and would very happily play it for your mediator

In response to the compliant *** *** sent in an application to be published withus. She was offered a lifetime and fiveyear membership, which included dual exposure, user Id and password, a wallplaque, a copy of the publication and target email blasts among
other benefits.*** mentioned that the programs were too expensive and wasoffered a year trial program which included dual exposure, user ID andpassword, a certificate of achievementsuitable for framing.This trial program was $78.95. She was then told that we would call her backregarding payment on her reserved copy of the publication. We reserve a copy of the publication for eachand every member.When we called *** back for payment for the publication, itwas obviously still a budgetary concern. She told our representative she couldn’t afford it and therefore we NEVER charged her. End of story. For her to put in a Revdex.com complaint for something she didn’tbuy is beyond comprehension. She put ina disputed amount for $250. However, shewas never CHARGED this amount. We havethe recorded conversations available. Our manager, ***, called *** to discuss thecomplaint. She left a message telling*** we would be more than happy to play the recorded conversations back toher. We record all conversations for compliancesake. However, there is really nothingto discuss. She got what she paid fororiginally and was never charged more than $for a trial membership. We would appreciate if this ridiculousdispute was disregarded, as there is no money in dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do agree that half of my complaint was resolved but not by admission to Strathmore. The transaction was reversed by Strathmore after my bank alerted telephonically that there was a large transaction made to my card. Now, let's address some facts. At no time did *** *** made it very clear that there was a charge that would be incurred. They say they have it recorded, I would love to hear that conversation. However, this is the fact of what occurred. *** *** made priority emphasis on this so called package. If *** *** was clear in her intention, there would have been an acknowledgement by her to ask my permission to charge the amount of $to my card. Funny how Strathmore maintained my credit card information for a one time transaction that occurred a few months back. At no time, did I sign or verbally agree that they could proceed to charge my card. In fact, when I paid for my initial one year membership, the full payment was split among two cards for a one time transaction only. Question, how would she have known to charge my card unless, which in fact, is on their files without my permission? In addition, I would have assumed if I was going to agree to be charged for such package, I would have at least expected *** *** to ask me what card would I like to use which in this case I would have known that my information was maintained in their files and I would have had a problem. I know time was I notified in writing or verbally that my card information would remain on file for a one time transactionAgain, a card that I never authorized them to keep my information. An unauthorized charge was made and my alerted me immediately. Strathmore can claim denial of what it wants but I am specifically talking about facts. If Strathmore wants to provide proof that I, as a consumer, was fully made aware and agree that my specific card was going to incur a charge, I welcome the proof which I know they cannot provide. This is problem when companies such as this, misrepresent themselves and do not clearly express what a consumer can expect. They do a lot of fast talking which I still refer to a bait and switch method. Let me be very clear as a consumer. Strathmore, needs to practice informing consumers in a clear manner and not converse in ambiguity. I am requesting that this complaint remains because consumer such as I need to be well aware of predatory tactics that business like Strathmore appear to be practicing. Based on Strathmore's response, they are focused more on image and reputation rather than admission and implementing a change to its business practices. In the end, the fact is in my case, Strathmore did make it clear and did not get any permission to charge my card. Otherwise, they would have to admit in writing that they keep my card information on file without my permission, verbally or in writing, at which time I was never given the opportunity to decline such storage of information.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Professional Electric sent Allen to install my lights He was courteous, polite, friendly and very efficient I will certainly recommend him to others

Srathmore Who's Who USA finally returned my call. I tricked them into thinking I wanted to make a purchase and they returned my call within 30 minutes!  After much heated negotiations we came to an agreement.  They will be returning 'half' the cost to my parents and remove them from ALL...

future correspondence and never contact them again.  This is a very intense sales company and I hope to NEVER have to deal with them again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 The usaa card is mine [redacted] and no I didn't autherize any charges to strathmore
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was pleasantly surprise, customer service was excellent, very sociable and approachable, he arrived every time, on time and explained the process, length of time and quote..very professional... If I asked a question, he gave me the answer.. and I had lots of questions..lol) there are now my go to electrical professionals... will be seeing you in the very near future.. thanks so very much Allan..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]
 
Been satisfied with the refund is what I wanted .. Strathmore still unethical business , there was nothing but lies that they sent to you and there was never a phone recording played to my wife , nor do they record anything .. Thanks [redacted] 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, I feel this company is truly taking advantage of innocent people as mine is not the only complaint of this nature listed here on your site.  I have sent them the requested information in regards to the complaints that reflect very much the same matters as my own.  BUYER BEWARE!!
Sincerely,
[redacted]

The fact that we are receiving a Revdex.com complain from the FATHER of our member should make you see that right away, something isn’t right with this situation.  To recapitulate: [redacted] originally and continually used her mother’s credit card to purchase a membership from us in January of...

2015 and further programs from our company in April, 2015.  On April [redacted]’s mother[redacted], called us to see why her credit card was being further charged, since she apparently had given [redacted] permission to use her credit card for the initial charge from January.  Our representative explained that [redacted] had authorized the charges.  When our Representative spoke to [redacted]’s mother), she played back the recorded conversations of [redacted] authorizing the charges from April [redacted] and April **, 2015.  [redacted] then agreed that the charges were authorized and that she was NOT going to dispute them.  In fact, she told our representative that she would accept the charges and take the matter up with her daughter.  Of course, this turned into a huge lie since we have now received two disputes.The situation is quite simple.  [redacted] took a membership from us in January, 2015 for a total of $328.95.  She then agreed to and authorized our representative to charge her ** for two further programs, one on April *, 2015 for $740.95 and one on April **, 2015 for $1024.85.  Therefore, if you add the three charges, there is a total charge of: $2094.75.  Where on earth James (the person complaining)  gets $2740.00 is quite beyond us – but again, not much here makes sense or is true.  [redacted] used her mother’s credit card.  When her mother called to question the charge, our representative played the recording of [redacted] BACK to her and her mother told our representative that she would 1) accept the charges and 2) take the issue up with her daughter.   Obviously neither of these two things happened, since 1) we received two disputes and 2) [redacted]’s mother went back on her word and therefore lied to us.James, the person who wrote this letter, also said that we are ‘calling… with threats, saying she must pay… or she will be going to jail.”  This is a huge lie.  We would never say such a thing and never did.  It seems that we are the ones being scammed, since we have recorded conversations wherein [redacted] authorizes all three transactions, we have the conversation recorded where [redacted] tells our representative that she will accept the charges, and we provided all goods and services promised.  We now have to fight disputes from people who have out and out lied to us time and time again, and now we have to respond to a Revdex.com complaint from someone completely outside of the loop who neither authorized the charge, nor spoke to us.  So we would ask you, does this seem fair?Why should our company be slandered, have people be able to lie and say whatever they want about us, claim we are fraudulent, claim we are a scam, when they are the people that we have proven many times over to be liars?  This is quite ridiculous and we do not condone these unethical practices at all.Frankly, if [redacted] used her mother’s credit card, then her mother should take the issue up with her daughter, not us.  We did nothing wrong.  The fact that [redacted] has never called us to complain, might indicate something as well.  After all, she is our member – not her mommy or daddy.  As a side note, why on earth is a business professional who counsels other business professionals getting her parents involved anyway?!We are extremely upset that this complaint even exists and feel that there is no shred of truth to any of it.  Our company did nothing wrong.  We did not lie. We provided all goods and services promised to our member, [redacted].  We played the recorded conversations back to her mother, who then proceeded to lie to us, by stating that she would accept the charges and take the issue up with her daughter.  We would, of course, be more than happy to play the same recordings for you.To answer the ‘desired settlement’: There will be no further services offered to [redacted].  We would hope that her mother and father would take a more professional attitude with their daughter instead of complaining to the Revdex.com and blatantly lying. Tell us why here...

We had a great experience with the company as we updated a number of fixtures, outlets and switches in our house. Allan was available at any time to answer my questions and provided thoughtful options in helping us to modernize our place. Both Allan and Brian were very courteous and were conscious of keeping the work areas free from clutter and installations were neatly done.

A great experience all around. The owner, Sandy, came himself to do the quote for my service upgrade (to a 100 Amp panel) and worked around my schedule to do so. The technician who did the work, Brian, was professional, hard-working, and friendly. Very happy with the completed work, everything was done on schedule and as promised. The total price was exactly what I was quoted. 10/10, would recommend.

My service with Professional Electrical was excellent,, the work done on time, neat and tidy, explained to me in detail. Alan was always very courteous and answered all questions politely. I would recommend them to any of my friends and associates.

Very pleased with the work carried out by Professional Electrical

Alan was very courteous, took time to explain things, offered several alternatives to save money.

I would hire this company again

Dale A[redacted], St. Albert