Pro Plumbing Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:THIS ISSUE WAS PREVIOUSLY REPORTED; BUSINESS *CLAIMED* TO HAVE SENT CHECK: DID NOT DO SO. Cyprus refuses to refund paid in advance funds for terminated periodic maintenance agreement. No service has been provided from these payments. Have contacted company directly three times to obtain refund, but they refuse to send back money they have provided no service or merchandise for. Service address is my home, [redacted], Fairfax, VA [redacted] (NO -- REPEAT NO -- MAIL TO THIS ADDRESS; USE THE [redacted] ADDRESS PREVIOUSLY PROVIDED).[redacted] Ste [redacted] Fairfax Virginia [redacted] Regards,
[redacted]

Date: Mon, Jul 18, 2016 at 2:13 PMSubject: RE: [redacted]To: [redacted]...

[redacted] <[redacted]@myRevdex.com.org> [redacted] issue has been resolved we have refunded $1275 by check on 6/24/2016 check #[redacted] They have been speaking with Vasty my operations manager. If you have any questions or concerns please feel free to contact me. Thank you, Indira G

From: Indira A[redacted] <[redacted]>Date: Mon, Jan 19, 2015 at 4:06 PMSubject: RE: [redacted] Complaint (No Response) CID #[redacted]To: [redacted]>Mr. [redacted], I contacted Mr. [redacted] to see if there was anything I can do for her and he said no everything...

has been taken care of. His maintenance contract has been canceled and we have issued a refund of one month. If you need anything else please contact me.

[redacted],My operations manager, Vasty, spoke with you on 11/5/2015 after you were contacted by Aidelis. She spoke with you at length about the price of your system and said that it was the best possible price. Our pricing is done as package pricing.  Also I spoke with you on 9/6/2015 and...

also on 9/8. Our owner spoke with you on the day of the install, 9/5/2015 at length about your concerns about the pricing and the holes that were cut in your ceiling by your contractor and even offered to stop the job right then and refund you the deposit you had put down but you had decided to keep the job moving forward.In response to the holes in your ceiling you did have your contractor come out and cut the holes for us but they were too small for the system you were getting in stalled. There were also studs in the way of the installation and also your system you had previously to the one we replaced was still in the ceiling so we had to remove 2 old systems instead of the one that we replaced which we did and no extra charge.I would be happy to send out someone to repair the hole in your ceiling for you at no extra charge as a jester of good faith.  Please contact me at ###-###-#### so we can coordinate it.Indira G[redacted]General Manager

Good Afternoon [redacted],
My name is Christine and I am a Customer Service Manager for Cyprus Air.
I recently received a notification from the Revdex.com regarding a service call Cyprus Air performed on August 26th, 2014at [redacted] VA [redacted].
I understand you have...

some concerns regarding the amount you were billed.
You mentioned that the [redacted] 6000 Thermostat could be purchased on [redacted] for $65.00 and you were upset with the amount of your invoice.
Cyprus Air does  not purchase parts on [redacted], we purchase directly from the Manufacturer.  We cannot guarantee the authenticity of any parts purchased on [redacted] or the legitimacy of companies doing business on that site.
You may very well be able to purchase that particular thermostat on [redacted] for $65.00  but that price does not include the installation of the part and electric wiring work that is necessary for the thermostat to function properly with your system.
The fee you paid on August 26th was $864.85, which included $149.00 for the diagnostic (inspection) of the system and $715.85 for installation/labor.
After speaking with the General Manager, Indira A[redacted], she has agreed to refund the diagnostic fee of $149.00 and offer you a one-year, free maintenance contract with Cyprus Air.
The maintenance contract is valued at $288.00 and will cover one 50 point inspection on the heating and cooling system next year.
You may call at any time in the next 12 months to schedule your visit and the service technician will inspect the heating and air conditioning at the same time.  (Please note that the air conditioning inspection can only be performed when the outside air temperature is above 60 degrees Fahrenheit, therefore, it would be best to schedule during the summer or early fall).
  I am normally in the office Monday-Wednesday from 8:30 a.m.-5:00 p.m.
Your satisfaction is important to us.   Please call me as soon as possible so that we can resolve this issue.
Thank you again for choosing Cyprus Air,
Christine G[redacted]
Washington Gas Liaison/Customer Service Manager
Cyprus Air
###-###-####
[redacted]

To whom it concern;We are working with ** & [redacted] to resolve there concerns my operations and sales manager have been in touch with them as soon as we have a solution I will update you.Thank youIndira G[redacted]General Manager

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  your company came out this morning and told us that they forgot to order the panels for the sides and bottom of the fireplaces.  Now it is going to take another month to order and get these panels.  I find this totally unacceptable.
Regards,
[redacted]

Customer Service Manager will be contacting Mr. [redacted] to go over concerns and resolution. If you should have any questions and or concerns please feel free to contact me.  V/r Vasty M[redacted] Operations Manager ###-###-####

To Whom It May Concern:Our customer service manager Rhonda has spoken to [redacted] we are issuing a $100 refund back to [redacted], we have explained the warranties to [redacted] and he understands what's covered going forward.If any additional assistance is needed please feel free to contact...

me.Indira G[redacted]General Manager###-###-####[redacted]@indoorcomfort.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have had no contact from the company with regard to the refund but I will accept a check mailed to my address and will notify Revdex.com when this has been received.
Regards,
[redacted]

Date: Tue, Mar 28, 2017 at 3:18 PMSubject: 1196220 Harley, DianeTo: "[redacted]@myRevdex.com.org"...

<[redacted]@myRevdex.com.org>We have sent customer refund check of $190.00. Everything has been completed with this job customer is happy and system operable. If you should have any questions or concerns please feel free to give me a call or reach me via email. Thank you, Vasty M

To whom  it may concern:My apologize for the delay it took sometime to get the customer on the phone, we have refunded $89 service call fee back to the customer we gave her two options to go with.  Option one was to send a tech back out to re-diagnosed the system or...

refund back the $89 service call fee  back to customer.Customer choose to go with the refund.Thank you,Indira G[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have not received a copy of the contract as stated by company representative.There were two rebates at the time I purchased which were combinable.  One was in amount of $1000 from the manufacturer which the Company (Cyprus) deducted from the sales price as an instant rebate.  The other rebate was an energy efficiency rebate from [redacted] which under those program rules needed to be filed by Cyprus as the [redacted] approved contractor.  Cyprus did not want to instantly apply that $1250 rebate because they said it took too long for them to get the check and that they would submit the rebate for me to get the rebate payment from [redacted].  Unfortunately, the [redacted] rebate program requires the contractor to submit the paperwork.  The customer cannot do it.  So, in good faith, I relied on Cyprus to submit the rebate paperwork to [redacted] with the rebate to be sent to me.  I have not received the rebate check from [redacted].  Since, the program requires the contractor to submit the paperwork, I cannot contact [redacted] to find out what happened.  Cyprus cannot even tell me that they did submit the paperwork.  Again, only the contractor can submit the paperwork to [redacted], not the customer.  In good faith, I trusted that that would happen.The rebate program is still in existence, so a possible resolution would if Cyprus is willing to file the rebate paperwork and follow through that it happens so that I get the rebate.Regards,
[redacted]

[To...

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company informed me when the work was to be done I had to pay a fee of $1995.00 to have them install a part that was under warranty. I was then told the service to have the part is installed was under a one  year warranty and it had expired a month earlier. Then I was placed on hold after complaining and they gave me a price of $1200.00 to have the ac repaired. I was at their mercy because I was in the process of selling my home and had no other choice. I called and cancelled the warranty service since a new owner resides there. I don't think any customer should be held on a service  fee to have work done when their product is defective  I feel the funds should be reimbursed for customer satisfaction especially when I had to lose 4 days of work waiting for them to show up

From: Indira A[redacted] <[redacted]@indoorcomfort.com>Date: Mon, Jan 19, 2015 at 2:58 PMSubject: RE: [redacted] Complaint (Waiting on 3rd Notice Response) CID #[redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], [redacted] contract was cancelled effective 10/1/2014: and she has not...

been billed since then her account has been update and she does not owe any money at this time.  Thank you,Indira G[redacted]Best Regards,Indira * G[redacted]General Manager [redacted]Alexandria, VA 22306###-###-#### Office###-###-#### Direct line###-###-#### Cell###-###-#### Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Indira A[redacted] <[redacted]>Date: Wed, Mar 18, 2015 at 1:43 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted]Mr. [redacted], I apologize for the inconvenience, Cyprus Air has issues a refund for $1500 back to the visa credit card on...

2/27/2015.  If you need anything else please let me know. Respectfully,Indira G[redacted]General Manager###-###-#### Cell###-###-#### office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, Please fine attached a copy of the AD stating the following " buy a maintenance agreement and pay $230"  Please understand it's $230 with a purchase of the maintenance agreement for a one time visit the cost is $464. Please feel free to contact me I will be more then happy to assist you.Thank you,Indira G[redacted] General Manager

Date: Fri, Feb 17, 2017 at 1:04 PMSubject: [redacted]To: "[redacted]" <[redacted]>We have completed work for Mr. [redacted] and canceled his maintenance at no penalties. If you should have any questions or concerns please feel free to contact. Thank you, Vasty M