Pro Disposal & Recycling

Spoke with [redacted] this morning regarding phone and service situations occurring while we are changing our systems. He was very understanding and made good suggestions on how to make customers aware. I did process the cancellation as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have yet to receive the refund check.  They picked up service and then stop again due to the complaint.  When I called again I spoke to [redacted] in the office- who is the same person I spoke to initially back in December, who informed me I cancelled the service.  I never did hear from a manager at all.  Really porr customer service and I have had service there I believe over 10 years.  I think this is a poor way to treat customers.
Sincerely,
[redacted]

My apologies for misunderstanding the request for no further contact, anticipating my response would serve as no further amount due. We will be emailing a 0 balance invoice to [redacted] today in addition to our Revdex.com response stating no balance due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.  I want any individual from Pro Disposal that I am extremely happy with the conflict resolution  response and action from Pro Disposal. When we changed service provider we took our time to choose the best company And Pro Disposal was that company.With the manner that Pro Disposal responded to this conflict and resolved our unfortunate issue I would definitely recommend Pro Disposal to family and friends. 
Sincerely,
[redacted]

Refund has been mailed out 01/07/16 check number #.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for the frustration this has caused [redacted]. Earlier this year we converted to a new billing and operations system that will greatly enhance our customer experience. During the conversion several old accounts were not properly cancelled and converted to active in the new system...

creating new invoices. In [redacted]'s most current communication  on the 15th our representative did not understand how to interpret her billing history and we will be retraining the rep. No money is owed and she will no longer receive invoices. As we work to clean up these conversion issues, we certainly will not be sending any of these balances to credit agencies. Again, our apologies.

I left message for customer apologizing for wrong placement of containers. We have had several routes in training and will make sure to address this situation. I have placed in permanent route notes for the driver and informed our Assistant District Manager as well. I have applied a one month credit...

on account for all the inconvenience.

We apologize about  the confusion that [redacted] experienced and are happy  that he received his refund check, although short of what he expected.  We have a process fee of $20 on any accounts that require a refund. If someone cancels at the end of their service payment period, there...

is no fee. In reviewing the customer service notes on [redacted]'s account we discovered that the rep did communicate to him that no fee would be charged if cancelled on the date he outlined. As a result we will be issuing a $20 refund check to him at the end of this week. We will also be reviewing the quality of our call handling with our reps.

On the day of service our driver had it marked as "Not Out". Possibly because of the roofing work that was occurring he may have missed it. I personally went out to remove. When I did, it was a very large amount and in an area where the driver should have noticed. I removed the recyclables . As a...

note, there were at least 3 full containers of bottles weighing well in excess of 80lbs each. Typically we would tag those as overweight and ask to break it down for pick-up on the following service. The maximum weight per container is 40lbs. We apologize for the inconvenience.

Customer contacted our office December 29, 2016 because her trash was not picked up, our driver shows that trash was not out December 27, 2016. Our drivers were done for the day and we were unable to send a driver back out. Due to our high volume of calls that week due to customer's assuming we...

were on holiday schedule our representatives were returning calls as they became available. History on the account does not show that customer has been missed in the past, we sincerely apologize if our driver did overlook your address. Per complaint customer does not want to be contacted and wants a full refund. We have cancelled the service and submitted account for a refund.

Spoke with [redacted] by phone and clarified service times and money applied. As a result he is receiving a $90.57 credit applied to his future bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]