Pro Disposal & Recycling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We attempted to contact *** Monday morning and look forward to his return callAs a practice, to insure continuity of service we assume customers expect service unless they call to cancel serviceIn the event we do not receive a call or payment within days of renewal, we continue service for a
month and then put a customer on credit hold and seek the additional month onlyIn ***'s situation, this wasn't the caseOur new billing system invoiced him for the full past year and billed for the future year, since an official cancellation wasn't in place. This was a mistake on our part as the full extent of his unpaid amount for the month would have been $plus a late fee of $In ***'s case we are waiving this fee as well

We apologize for the incorrect billingThe balance should have been credited off months ago with no money dueI have personally followed through with it today. No credit reporting has or will be done with her accountWe are continuing to work out some of the issues with the conversion to
our new system and we appreciate ***'s patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry that our customer was unsatisfied with our decisionWe received the video and after careful, review we see no indication that our driver struck their vehicle with their cartsI am attaching a copy of the video. He does pick up a cart at the end of the video that tipped over but
it does not appear to be close to the vehicleThe scratch may have occurred during the week, but from our review not while the driver was handling themWe take all damage claims seriously and will certainly handle when we are responsible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

All billing is due the first of the month and our invoices clearly state $late fee will be added to any late paymentsI informed customer to contact our office if trash is being missed so we can address the driver, offer credit or send a driver back outI have contacted customer and applied
credit on his account for next billing

I called and spoke to ***? I explained our driver had not had their account marked as "not out" meaning we have been picking them upThe system isn't always right, so I asked to avoid confusion, please provide a copy of an invoice from their current providerShe stated there was a period of time
with no service, but will send me an email with a copy of their current serviceUpon receipt of that and verification of no service by our driver we will adjust the billing

Customer had active service with our company and did not call to cancel serviceInvoice was mailed out 05/17/with a due date of 06/01/Our company continued to service address as it was not cancelled by customerCustomer was contacted June 15, at 10:A.Mregarding past due balance
and informed representative that he already mailed a checkWe currently have a past due balance due for service in June for $only

Dear Mr***, Thank you for the time spent in reviewing your account today. Through careful review, it appears that there were some billing issues causing your service to be disrupted, however, you made all payments and your account is current. After learning of your missed pick
up issues, the matter was escalated and as per our conversation, your trash/recycle was picked up and the issue is resolved to your satisfactionWe sincerely apologize for any inconvenience this may have caused and appreciate your valuable feedback and continued support! Sincerely, Tareesa B*** Manager, Business Ops/Customer Experience

In our billing and routing system conversion, it identified customers (former) that were placed on non-payment credit hold and it erroneously rebilled for the full service period amountJust as with starting a utility we look to receiving notification for discontinuing serviceAfter one month of
nonpayment we stop service and look to one months payment and a $late feeIn this situation, we have reviewed customers specific account and will be zeroing out the full amount of the billNo balance is owed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I spoke with ***, apologized and confirmed the refund amount would be issued todayYes, we did take over the company April of with no change in service delivery. The recent service issues she experienced is tied to converting to a significantly upgraded system involving over 80,
services per week and our people not fully adapting to it. Regardless, as she communicated, it was the handling of her and her husband's issues that became the real problemWe'll continue the training of our group and reemphasize that I will always be available for calls. Simple issues, that should have been easily resolved

I have contacted *** to inform her that refund would be mailed out this weekI apologize for the delay and assured customer she will receive refund this week

I reached out to *** and resolved the issue with himI appreciate his patience as we got this resolved

I (***) have had multiple contacts with ***, focusing primarily on the asphalt claimI am scheduled to go out and meet with him hopefully today to resolveThe other complaints, although showing emerita are actually being handled by me

We were able to confirm the relocation and have reflected the information on the customers account as balance owedWe appreciate the past business, wish them best of luck in *** and apologize for the confusion

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere was a misunderstanding on my end so I'd like to retract my statements as Pro Disposal has always been great to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response until I see that they have corrected the issue. Despite saying that my account is noted to NOT block my garage, it has been noted in that way for many weeks and despite the note, it still continued to happen with enthusiasm. That is what led to me calling 3-4 times about the SAME issue. I have no faith at all that your note will lead to a change because the entire organization has proven the note to the driver does not equal the note being followed. Weeks upon weeks of he same issue with the same note. What have ou done to she I can trust you? It took me asking the same question about the $31 at least three times to get an answer. You just now answered that question. Ridiculous. Maybe your soft skills training tells you to keep apologizing but it isn’t working. What would work is answering my questions the first time, actually reading my emails, and taking steps outside of the “phantom” note that has clearly not been followed. Maybe if I request the same thing 20 more times it will be read or listened to or followed. I apologize for the apology that you will write in response to this, on behalf of the entire organization. 
Sincerely,
[redacted]

We've been in communication with Mr. [redacted], apologized, took the necessary steps to remedy and confirmed back with Mr. [redacted].