Pride Plumbing

In regards to complaint ID # [redacted],I would like to receive an ID Theft Affidavit, or Fraud Packet from this company. Other than that other than that, I have never sent this company any money orders. So I suggest they contact the currency exchange to find out who the culprit was. Whats odd about this case is that none of the documents produced by this business did not  required a signature, fingerprint or phone number. Nothing was verified before they extended unlimited credit to a mysterious person(s)  at my old. There are a million [redacted]s in the world that they could have sent these documents to. I would never do business in this manner ; their actions are confusing and unprofessional. You should have got a signature, phone number, birth date, picture id, driver's license, electric bill or social security card number. The most reliable source of information  they have is the money orders, so I suggest they start hunting there. Besides that I would like his company indefinitely take me out of their data base. I do not want or need any products or services from them.
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for this additional information from Ms. [redacted]. I checked...

with our IT department this morning for the time frame validation of the coupon we presented to Ms. [redacted] in our December 9 response. The coupon was activated on December 9 specifically for Ms. [redacted]’s account, #[redacted], and is for an order value minimum of $30.It does not appear that Ms. [redacted] completed the order she referenced in her follow up, as I see no current orders on her account. I also don’t see any current phone calls from the phone number we have on file for her – [redacted]. I presume she tried to use it on our website, which does not change the coupon validity either.Please ask Ms. [redacted] to try again and call me directly at the number below if she still has trouble. The coupon [redacted] will work if the merchandise total is $30 and her name and address match what we have on file for her– [redacted] / [redacted]. I will be in the office today until 2:15pm ET.I thank you for bringing this to my attention, and I invite you to contact me with any further questions orcomments at 440-325-2000 ext. [redacted].Sincerely,[redacted]Compliance Manager

(Following is an e-mail response to Revdex.com staff - LST).[redacted]As requested, we have canceled Ms. [redacted]r (Mr. [redacted] mother-in-law) membership and have issued a full refund in the amount of $126.93. We have also issued a refund for $49.92 for the unknown order placed on 6/12/17. We previously issued a...

refund for $19.96 on 6/22/17 to a MasterCard ending in 1859 for the Pink Mother of Pear Butterfly ring that was returned. Mr. [redacted] and Ms. [redacted]r should see credits totaling $176.85 on Ms. [redacted]r’s next credit card statement. We also called Mr. [redacted] to apologize and explain the membership program his mother-in-law was enrolled in.

We have issued a refund for the order that was placed on 4/30/17 and refunded all finance and late charges all back to the AmeriMark Premier Easy Pay Plan; however, you will need to file a dispute with the respective credit reporting bureau(s) that the charge off appears on in order to have it...

removed from your credit report(s).

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted],My name is [redacted], and I am the Compliance Manager with AmeriMark Direct. AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor...

Collection catalog titles. We also sell merchandise on our websites.Our records show that on August 22, 2015, Ms. [redacted] was offered and accepted a membership in our Passport to Health program. This offer was made by one of our customer service representatives following up on an order she placed online with our Anthony Richards catalog. Passport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care services. The cost of this membership, which is billed monthly, is $3.99 for the first month, and then $29.99 until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptance. There are many benefits within the memberships we offer, including Passport to Health. We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needs. Some customers do decline that opportunity but many take advantage of it.AmeriMark has a satisfaction guarantee policy on all products, including Passport to Health. Please know Ms. [redacted] contacted our customer service department on December 9 to inquire about the charges on her account. At that time we explained the offer, and offered to have the call reviewed to know if she said yes or no. At that time we also issued a full refund in the amount of $93.96 to the same Visa card ending in 1252. The refund may take up to five business days to appear on the account, depending on the financial institution.We did review the call as promised, and Ms. [redacted]’ verbal agreement to try the membership was “OK”. During that same call and before the verbal agreement, Ms. [redacted] was informed of the monthly cost of the program and steps to take to cancel the membership. Additionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms. [redacted] after acceptance of the program. The welcome package is sent via first class mail and is normally received within seven to ten days of accepting trial membership.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our company. We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the program. Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standards.Customer satisfaction is a priority at AmeriMark. I thank you for bringing this to my attention and I hope that this letter addresses the issues raised in Ms. [redacted]’ complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext. [redacted].Sincerely,[redacted]Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I NEVER agreed to purchase any membership on 2/18.  The date I called to cancel whatever membership with Easy Living they signed me up for was on 2/28 after receiving junk mail which ended up being the document that notified me of automatic billing.  I want to hear those calls (and I did that in my 20 years in network operations to review cusotmer complaints) because I do not believe them.  Amerimark and Easy living needs to take marketing 101 again.  They need to apologize for the way they do business.  They HAVE NOT put in place procedures to correct his deceptive business.  After reading the response I am now concerned that they never cancelled whatever they set me up for.I WILL NEVER patronize any AmeriMark company.  What exactly am I supposed to agree with - their non accountablility, non professionalizm and blame the customer response?Please do not send me anything else from them.  It will remain not resolved.  I want to alert other potential victims.[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

AmeriMark Direct, L.L.C.6864 Engle Road, Cleveland, OH 44130Phone: (440) 325-2000Fax: (440) 234-8925www.amerimark.comMay 14, 2015[redacted] Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case [redacted]Dear [redacted],My...

name is Jackie K[redacted], and I am the Compliance Manager with AmeriMark Direct. AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, Feel Good Store, Healthy Living, Time For Me, and Windsor Collection catalog titles.We also sell merchandise on our websites and through other advertising channels.Our records show that we received an order placed on our website by [redacted] on May 2, 2015 for several items including perfumes. As noted on the enclosed Beauty Boutique order form, highlighted for your convenience, we do offer products as "Cosmetic and fragrance manufacturers who want you to try their products so they produce items marked ‘sample-not for sale ', ‘trial size ', or ‘gift -not for individual sale '. When manufacturers’ promotions end, we buy these items and o!Ter them to you at great savings. " ‘Tester’ would fall under this category as well. This information is also provided on our website in our FAQ (Frequently Asked Questions) section for customers that may not have the order form available. AmeriMark offers a 100% satisfaction guarantee and a 30 day return policy, with customers being responsible for any original or return postage and handling costs. As a one-time courtesy, we will waive the return shipping cost should [redacted] choose to return these items. Please use the prepaid Easy Return Label that was included with the order to retum the items. If this pre-paid label is no longer available, please note on the return slip to refund the shipping cost via United States Postal Service standard mail. l will note the account that the products may be returned and there will be no deductions for using the pre-paid label, and/or to refund the cost for the out of pocket expense for returning the items.We value the relationship we have with our customers and work hard to ensure our customers are satis?ed with their shopping experiences with us. l apologize for any inconvenience to [redacted]. I thank you for bringing this to my attention, and I invite you to contact me with any further questions or comments at 440-325-2000 ext[redacted]Sincerely, Jackie K[redacted]Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

I have gone ahead and refunded Mr. [redacted] AmeriMark Easy Pay Plan $40.00 in late fees and $7.01 in finance charges that he incurred, bringing his balance to zero. I’ve also put a copy of his statement reflecting the zero balance in the mail for his records. I apologize for any inconvenience this...

has caused.

(The following was copy/paste by Revdex.com staff - LST)[redacted]From: [redacted]>Date: Fri, Dec 29, 2017 at 9:53 AMSubject: RE: Cleveland Revdex.com re: [redacted]To: [redacted]>Cc: "[redacted]...

[redacted]>Good Morning [redacted],The refund was applied to the customer accounts on 12/16. Amerimark applies the refund 11 business days from the date of the refund posting. We communicated the refund process to Ms. [redacted]. I have an escalations Specialist calling Ms. [redacted] today to update her on the refund and to ensure she has no further questions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The item in question was received by me on 16 March 2017.
Regards,
[redacted]

Good morning,I have attached our response, as well as three screen shots of our website payment method screens.  I've noted a fourth attachment within our letter but this site will only allow a total of 4 attachments.  I'll send under a separate email to [redacted]s' email address.Please advise any trouble with any of these attachments.Best,Jackie K[redacted]440-325-2000ext 2225

March 30, 2016Linda Land, Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case #[redacted] – [redacted]Dear Ms. [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards,...

BeautyBoutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collectioncatalog titles. We also sell merchandise on our websites.Our records show that we received an order on our website from Mr. [redacted] on March 3, 2016. The order wascharged to the Visa ending in [redacted] at the total amount for the order of $35.22 before shipping on March 10.Our website department has noted that the attached pop up would have been provided to Mr. [redacted] during theorder process – noting that the back-up credit card may be charged if there is any problem. I have included copiesof the payment screens as our customers would see them which include choosing the Easy Pay Plan, entering thebackup credit card, the afore mentioned pop up, and the final screen providing the confirmation number.I also see that no phone number was provided during the order process by Mr. Howard. This is a necessary pieceof information for our approval process. That being said, we are unable to forward the balance due for the orderto the AmeriMark Easy Premier Pay (AEPP – our internal line of credit) account so we have refunded the ordertotal of $35.22 to the Visa card as of March 28. Please allow 3 to 5 business days for the refund to apply to theVisa – the actual application to the credit account will depend on the individual financial institutions. Mr.Howard’s balance is cleared and he is welcome to keep this order as a courtesy. The AEPP is set up and ready foran order should Mr. [redacted] want to use this line of credit in the future.Customer satisfaction is a priority at AmeriMark. I thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in Mr. Howard’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted], Compliance ManagerEnclosures

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],Please find our attached response for Ms. [redacted]'s complaint.Thank you for the opportunity to provide a resolution.Best,Jackie K[redacted]AmeriMark Direct LLC440-325-2000 ext 2225

This consumer response was received by Revdex.com via email.Case ResolvedDear [redacted].I...

have been in touch with AmeriMark for FeelGoodStore.My order have been processed and have shipped today Friday, 9/1/2017.So, you can consider this case closed.And thank you for your prompt attention in this matter.Sincerely,[redacted]

Thank you for taking the time to contact us. We have canceled your membership to the Passport to Health on 06/12/17 and a refund of $693.76 been issued to your mastercard ending in [redacted].If we can be of any further assistance, please let us know.Thank you,Ron D

AmeriMark Direct, L.L.C.[redacted]
October 5, 2017[redacted]...

[redacted]Dear [redacted]AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me,and Windsor Collection catalog titles. We also sell merchandise on our websites.According to our records, we received an order from **. [redacted] on September 26 through our website.Our system processes a “real time authorization” for credit cards when an order is placed. The order isnot charged at that time, just to validate the account. This order was cancelled the same day. Theaccount is on a protective hold. This is an internal operation that we utilize if there has been potentialfraudulent or questionable activity on a customer’s account or at a shipping address. Unfortunately, [redacted]’ address was tied to such a situation previously however not by **. [redacted]’ doing though. Wehave removed that protective hold and apologize for any inconvenience. It’s really a function to try toprotect the customer which sometimes has unfortunate consequences.Customer satisfaction is a priority at AmeriMark. I invite you to contact me with any further questionsor comments at [redacted]Sincerely,Jackie K[redacted]Compliance Dept. of AmeriMark