Pride Plumbing

Dear Ms***, My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, Feel Good Store, Healthy Living, Time For Me, and Windsor
Collection catalog titlesWe also sell merchandise on our websitesOur records show that on July 17, 2015, Ms*** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed from our website on July Passport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptanceWe did review the call and Ms***’s verbal agreement to try the membership was “OK, Thank you so much”During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipI would like you to know that the membership was canceled July 20, and the membership materials will not be mailedMs*** was not charged for the first month’s costHowever, Ms*** notes seeing a charge for $This is a temporary charge to verify access/authorization to the account provided and typically falls off the account within 24-hoursThis is not an actual chargeSince the membership was canceled, Ms*** will not see any charge other than the order for her shoes in the amount of $Our tracking information shows the shoes were delivered July at 2:pmAmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthI apologize for any inconvenience caused by this process, and I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms***’s complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext*** *Sincerely, *** *** Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution per se is satisfactory to meI didn't have any loss.However, I want to point out that I did more research and found that this obviously happens to a lot of people over the past years - especially seniors - who will maybe find out months later because some family member will ask about the monthly deduction from their credit cardThe scam starts with a sales phone call, which is covered by the fact that people actually ordered something from the same companyThey therefore are forced to listen - they are worried about their delivery! - and SAYING THE WORD "YES" I still want the package.I personally was able to stop ("cancel the membership" I never agreed to!)I cannot believe that this makes more lawful what is going on hereI hope that Revdex.com is able to collect these sample cases and at some point stop this
Regards, *** ***

*** from AmeriMark advised the $check was mailed to the consumer on Monday, June 1, The consumer should receive the check within the next few days and this should settle the complaintIf there are any additional questions to please call her at 440-325-ext***

March 2, *** ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE Revdex.com Case #** *** - *** *** Dear Ms* ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty
BoutiqueComplements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesOur records show that on January 8, 2015, Ms, *** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed with our Time For Me catalog for a pair of bootsPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed alter acceptanceWe did review the call and Ms***'s verbal agreement for its to send the membership was "OK"During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipThere are many benefits within the memberships we offer, including Passport to We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSonic customers do decline that opportunity but many take advantage of itAmeriMark is committed to customer satisfaction and we work hard to ensure our customers arc satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures arc provided when they accept an offer to try the program, Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number co call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsLastly, we send a letter on the anniversary date that the customer joined the membership program providing an updated membership card and membership bookletIn that letter, the customer is also reminded of the monthly charge and the credit card that is billedThe customer is also provided the number to call and cancel their membership if they do not wish to continue AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthWhen Ms*** contacted us on February 29, she stated she canceled the membership in March (Whist yearUnfortunately I have no record of the membership being canceled at that timePlease know we did cancel her membership on February 29, and we issued a full refund in the amount of $to her same Visa card ending in The refund may take up to live business days to appear on the account, depending on the financial institutionCustomer satisfaction is a priority at AmeriMarkI apologize for any misunderstanding or inconvenience to Ms***I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms***'s complaint and invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K*** Compliance Manager

Hello *** *** Please find our response for *** ***'s complaint. I have included *** ***'s address in the response as we have Lane for her street where no designation is listed on the complaint, and the city is spelled Montgomery in our records but Montgonery in the complaint.
Please advise as soon as possible if we have it incorrectly so that we can make the necessary adjustments to the account for this resolution. Best regards,Jackie K***AmeriMark Direct440-325-2000ext

They charged me $252 to calk my leaking shower filter which only took 35 minutes to do. When I called them 2 days later regarding the above I was told it would be several days before someone could come out and an additional $49+. If you value your hard earned money and good customer service you'll want to go elsewhere..

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reached out to our e-commerce team regarding the clarification of shipping charges on our website.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I do take issue with the original phone call indicating I agreed to enroll in this plan. The person I spoke to gave the impression she wanted to know if I was satisfied
with my original purchase. She then began to explain that I would be receiving some materials in he mail. The person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this plan. I think this is deceiving to the consumer.
Regards,
Rhonda [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $24.99. I have gone ahead and canceled their membership so they will no longer be billed the $24.99 a month, and I have issued them a credit to their Easy Pay account in the amount of $149.94 for the...

past six months of membership charges and have closed the credit account. The refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business days. I apologize for any inconvenience this caused.

(The following was copy/paste by Revdex.com staff -...

[redacted]NO ONE HAS CALLED ME AND NO MONEY HAD BEEN REIMBURSED.  AS OF TODAY STILL NO ONE HAS CALLED ME HOWEVER THE MONEY HAS SHOWN UP.  I ALSO ASKED FOR THEM TO CLARIFY SHIPPING CHARGES ON THEIR WEBSITE.  AS I DOUBT THEY WILL DO THAT PLEASE POST A WARNING TO FUTURE CUSTOMERS THAT THE COMPANY IS NOT HONEST ABOUT SHIPPING AND WILL INCREASE CHARGES WITHOUT PERMISSION.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they keep their word and delete the hard inquiry form all of my credit reports. In the future they should let customers know right then when they need to run credit. They are saying it was done because of an order, but at the time of the order they did not ask to run my credit. If they had I would have never placed that order. It's not okay to run a customers credit on every order they make. Once I was approved last year and had available credit this year there should be no need to keep running my credit. Exspecially without asking me everytime. I am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
AmeriMark stated in their letter their other Companies let people know about re-sale items and sample items, but on AmeriMarks website does it read free samples are for sale or items that are marked not for re-sale are sold at a discounted price. It is against the law to sell free samples or re-sale items marked not for re-sale and this Company should not be allowed to do this.I am returning all of my merchandise to AmeriMark and I will never buy from them again, I will also let all of my friends know that this Company AmeriMark is a rip-off.Thank you for all of your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you so very much for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty...

Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza &Rose, Time For Me, and Windsor Collection catalog titles. We also sell merchandise on ourwebsites.Our records show that we received a web order on December 11, 2016 from [redacted]through our Essentials catalog. The order was for a white sweater, size large. The sweater waschanged on December 21 to size large petite, color black. We apologize for this entry error.[redacted] called us to advise of our error and the white large petite was shipped on December27.[redacted] spoke with our Customer Service Manager on January 3 and was advised he iswelcome to keep the black sweater which has been refunded to his same MasterCard. Pleaseallow 3 to 5 business days for the refund to appear – depending on the financial institution. Thewhite sweater has also been refunded, following that same phone call. We hope both sweaterswill be enjoyed.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issuesraised in [redacted]’s complaint and invite you to contact me with any further questions orcomments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.com2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted] – [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique,...

Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose,Time For Me, and Windsor Collection catalog titles. We also sell merchandise on our websites.Our records show that we received a call for our Windsor Collection catalog to place an order from agentleman stating he was [redacted]’s husband. We show that the AmeriMark Premier Easy Pay Plan(AEPP), which is our internal line of credit, was used as payment for the order. [redacted] has been acustomer of AmeriMark for a number of years and has had the AEPP since 2008. The account wasclosed on December 20.When [redacted] called us on December 20 to advise that she didn’t place this order, we provided herwith an Easy Return Label, which she referenced in her complaint. This label normally has a feeassociated with using it and that fee notification is on every label, however, the agent she spoke towaived the fee for that label in our system. Please let [redacted] know that she can use that label andreturn the merchandise to us with no worries. Her account will be cleared in full and, as stated above,has been closed.Customer satisfaction is a priority at AmeriMark. I hope that this letter addresses the issues raised in[redacted]’s complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext. 2225.Sincerely,Jackie K[redacted]Compliance Manager

Hello [redacted] Please find the attached response and supporting documentation for [redacted] complaint.  We appreciate the opportunity to provide a resolution. Best regards,Jackie K[redacted]ext [redacted]