Priceline.com

Complaint: 10008758
I am rejecting this response because:
 
No where in the terms and conditions does it state that when using the Name Your Price feature you are agreeing to potentially pay more for a hotel than it is valued. The simple fact that this disclaimer does not exist and I was charged more for a hotel than it was worth is fraudulent. Refunding me the difference does not make up for this oversight because that simply means I am paying full price for a hotel that is not of my choosing. If I am going to pay full price for a hotel, I want the ability to do so from a list of places on a normal site. The reason I used the Name Your Price feature is because I was under the impression that I would be getting a deal. Now, had I actually received a deal and not been ripped off, you wouldn't be hearing from me at all, but that is not the case. I feel cheated and would have NEVER used the Name Your Price feature had I known this was a possibility. 
 
More importantly, had I not caught this issue, I WOULD be getting ripped off. I understand that you have a Price Guarantee, but that should not have to be used to get the full price rate offered on your OWN site. That should be to ensure your competitors do not out beat you. The mere fact that your algorithm used for the Name Your Price function is pulling hotels at a higher rate than it is valued is a scam. This is not a moral way to run a business, especially one that serves millions of people on a daily basis.
 
 
Sincerely,
Tiffani Worthley

I got The Car Insurance Throw Priceline and the Vehicle Oil Light Came On And It States Stop Eng. Called And To Priceline To GEt The Coverage Limit So It CAn Get Towed. When On The Phoen With Priceline They Was VERY RUDE and wouldn't let me get a word in.
[redacted] STAY AWAY FROM THIS COMPANY THEY WILL NOT HELP YOU[redacted]

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, he intended to make a reservation
for check-in on 9/29/2014 however was provided with a reservation for check-in
on 9/28/2014. The consumer is requesting a refund for the reservation.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
non-refundable and non-changeable terms and conditions of the purchase as well
as the following selected check-in/check-out dates:
















Check-In Date:

Sunday,  September
28, 2014

Check-Out Date:

Monday, September 29, 2014

 

 

 

 

As requested, priceline confirmed the travel dates
selected and authorized by the consumer.
I am
sorry that the consumer’s selected purchase is non-refundable and we are unable
to assist with a refund.
Thank you for the opportunity to clarify.












 

Sincerely,
[redacted]
priceline.com
 
 
 
This
contract for request number
[redacted] was originally initialed on 2014-09-29 00:56:53



Please
Review Your Request

















































4 Star Deluxe Hotel
Which hotel will I get?

Check-In Date:

Sunday, September 28, 2014

Check-Out Date:

Monday, September 29, 2014

Region
[redacted]

City Areas:

[redacted] [redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Pets
Allowed, Fitness Center, Business Center, Guest Score 8/10 or Higher

Number of Nights:

1










 


























Offer Price Per Room, Per Night:

US$ 112.00




Travel
Insurance:

US$
5.00


Subtotal:

US$ 112.00

Taxes and Service Fees:

US$ 25.56

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 137.56

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We
Recommend Trip Protection
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unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:Nothing has been settled as of yet. I haven't heard back from [redacted] at Priceline since I forwarded this information to them by email on 4/22/15. There is only a confirmation/itinerary number provided that is used for reservation. That 11 digit number is #[redacted]. The email associated with the reservation is [redacted]. I have received an apology for my inconvenience, which is kind, but I'm still awaiting an answer to my complaint of deceptive practices and being overcharged. 
Sincerely,
[redacted]

Dear [redacted],
We wanted to take this time to contact you in regards to
your [redacted] Rent a Car reservation booked under Trip Number [redacted]48.
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in  our
Executive Offices.
When reviewing your concern we show that while chatting
with one of our Chat Customer Care agents you stated that you were able to find
a lower rate of $90.91; however, the agent was unable to complete the Best
Price Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM.
The agent was later able to find a itinerary that matched
on priceline.com with a rate of $97.94 which was still lower than the
$114.24 that you were billed. The agent advised that they
would refund 100% of the difference to match that rate. The difference between
those rates is $16.30; however, priceline decided to refund you 200% of the
difference instead and a refund for $32.60 was processed back to your account
on February 11, 2016. This makes your total for the reservation now only $81.64
which is lower than the $90.91 rate that you found on [redacted].
We apologize for the frustration regarding the pick up
time being schedule for 12:05 AM; however, we are truly unable to offer any
additional compensation above the $32.60 refund that was already processed.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.  
Sincerely,
Bryan B[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Berna of Priceline responded to my complaint, and I am very disappointed in her response.  I have used Priceline before, and I have normally had a great stay, so I am familiar with the bidding process. My problem here is that I do not believe I received what I bid on.  Ratings shared from other sites lends very little validity in in this case. I say that because I provided my own rating to Priceline as a "Verified Hotel Guest", but my rating is not on the website.  This proves to me that all of the travel sites including Priceline, will exclude negative ratings from time to time to achieve a particular rating/revenue stream. 
Berna indicated in her email that I stayed at th[redacted]he entire time, as if that invalidates my complaint.  If she had completely read my complaint to the Revdex.com, she would see that I stated that I communicated with Priceline on the evening of my arrival to complain about the resort.  Also, if she and Priceline;s management checked Priceline's chat logs on 7/5/16, they will see that I chatted a long time with a Priceline representative about this matter.  At that time, I was told that [redacted], not Priceline, would have to okay a refund of my payment.  That would have been okay, but I was the told that Priceline could not guarantee that [redacted] would issue a refund, nor could Priceline locate a replacement hotel.  That's why I had no option but to stay a[redacted]
 
I am aware now, (as the Priceline representative stated upon the night of my arrival), that [redacted] and Priceline are trying to achieve a particular revenue target, with their Name that Price tool. And they, Priceline, is willing to go to any lengths to achieve it, even through deception to the consumer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 I am copying the email I sent to [redacted] at Priceline from Fri. Jan. 24th in response to her email to me, sent the same day.
Dear [redacted], 
You can quote me your policy, send me a copy of the contract, or talk about shaded areas until this time next year, knock yourself out. 
The fact remains that I did not select a hotel 10 miles away and a $60 round trip cab ride from the area that I need to go. 
Aside from this fact, your customer service is atrocious. You have a first time customer who is telling you that he did not select a hotel in that area and that he needs your help in canceling that request and booking a hotel in the area he needs even at a higher price. 
Your response, from top to bottom, is no, sorry, we can't, we gave you what you selected, we have a no refund policy, etc.
In response to Priceline's unwillingness to help I have posted negative reviews on 4 sites, 2 positive  reviews on competitor sites that describe my experience in detail with your company, every person on my [redacted] has been made aware of the customer service I received, 8 of my own clients, to this point, and I used your company as a training example for my own employees. 
This of course, in addition to the Revdex.com complaint and the fact that I have disputed the charge with my credit card company. And I've only had 6 days! 
By my estimation your company has probably lost out on about $1000 gross profit so far and that number will continue to climb. Now I realize my efforts are drop in the ocean and that the lost revenue that you incur from it will not mean much to you, [redacted], or your company.  However, when you look at the numbers it really doesn't make a whole lot of sense to lose the profit from my one transaction which had to have been $50 at the most compared to the $1000 in gross profit you have lost on future business and bad publicity. This is not to mention the dollars associated with everyone at Priceline who has has to deal with this situation, including yourself. I'm sure your company internally has far exceeded the $50 of gross profit loss in salary. 
Sometimes you have to push policies aside and say does this make sense? Can we take care of the customer regardless of the situation? Will us doing this pay dividends? Can we make this customer a customer for life? 
To this point Priceline's answer to those questions have been undoubtably....no.
Regards,
[redacted]
Sincerely,
[redacted]

Your company is a joke. We didn't receive any notice of my sisters changes for graduation until the week AFTER we purchased the tickets.. And tell me why would we have booked the tickets for the wrong date if we had already known. I will never do business with [redacted] or Priceline ever again. You aren't out to keep your customers happy and have them not miss very important dates with family you are out to rip off and scam everyone you can! I have had several horrible experiences with both companies that I should have known I would be getting ripped off again. Oh and also there is something you people could have done for us which some one at [redacted] did like these two crap companies said in the first place. So the fact that you are still sitting here saying you can't help us is a huge red flag that you are all a bunch of scammers. I got their tickets changed with NO extra charge from anyone so I hope you are happy knowing you are a liar and a joke as a company. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]











3/2/2015






Complaint

Using Priceline’s “Name Your Own Price” tool, I bid for a 2.5-star hotel which their website says is [redacted] similar to [redacted], and the like. The bid was accepted by a “[redacted]” in [redacted], which is categorized on Priceline’s website as a 2.5 star...

hotel, but it most certainly is not.
Not only do reviews for the hotel indicate that it is dilapidated and has rude customer service, but it is also located in a very unsafe part of [redacted]. Priceline asks bidders to select an area they want the hotel to be in, but the lines are specifically gerrymandered so that each zone contains an unsafe part of the neighborhood. I believe Priceline does this intentionally and then only books travelers at [redacted] in those unsafe wings of the zone, with zero intent of ever booking within the safe area of the zone.
The fact of the matter is the [redacted] is not a 2.5-star hotel based on worldwide-accepted star ratings and it is also not safe (either by building code or by crime in the immediate vicinity). I called Priceline by phone to request a cancellation since there was clearly a mistake and they had miscategorized the hotel. The agent I got on the phone refused to make any concession other than charging me one night’s stay as a cancellation fee. I refused this because it is not my responsibility to pay a cancellation fee when Priceline was negligent and intentionally misrepresented the hotel and the area.
When I asked to speak to a supervisor, the Priceline agent refused, stating that the supervisors were only in the building to perform administrative tasks for the business and not to take calls. What type of call center is that, especially at 11 PM when I was calling? Are they just cleaning the desks and balancing the books? No, that’s what accountants and maintenance staff do. Supervisors take calls when the agent is unable to resolve the issue. The agent persisted that there was no one else via phone that I could discuss this matter with, which is absurd.
Thank you for your time and consideration in this matter.







Desired Resolution
I believe that I am due the full amount that Priceline charged me, $238.80 (two-hundred thirty eight dollars and eighty cents) because they intentionally and willfully misrepresented this hotel and the entire bidding process. They have purposefully configured their call centers to not accept any...

complaints when travelers receive [redacted] under the stated star rating in unsafe neighborhoods. Priceline, as a business, has specifically structured themselves to swindle their customers into [redacted] that nobody would want by falsely advertising them as something they are not and then training their call center representatives to not allow them to speak to anyone above them.
If I am unable to resolve this issue via dispute with [redacted], I will be pursuing action in court.





Consumer Business Dialog

Dear [redacted]Thank you for taking the time to contact us
regarding your hotel reservation with the [redacted] under
Trip Number [redacted]We are writing to let you know that we have
received your Revdex.com concern in our Executive...

Offices. Due to
the nature of your concern, we would like to speak with you directly by phone.
We attempted to contact you today in an effort to address your concern;
however, we were unable to speak with you at the number you provided at the time
you booked your reservation.Please contact us directly at:
###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern
Time, Monday through Saturday. You will need to enter your Trip number, which is
[redacted] when you contact us. Please note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We look forward to
speak with you.Sincerely,Nico T[redacted]Executive Offices

Dear Mr. [redacted],Thank you for taking the time to contact us regarding
your reservation at the [redacted] - [redacted] - [redacted] for
Trip Number [redacted]. We understand that the hotel agreed to cancel
the reservation. Your reservation has...

been cancelled and a refund for $997.92
was processed today, January 2, 2014. We will issue a refund to your
bank within one business day. Your bank will then post it to your account and
their processing time varies, so please check with them if you do not see the
refund in your account within a few days. Your cancellation number is [redacted].If you have further questions, please contact us directly at
1-866-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern
Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted] when you contact us. Please note that the number provided
above is a United States phone number, and you may incur toll charges when
calling from outside the United States or Canada.We apologize for the
inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,[redacted]Executive Offices

Dear
Mr. White,
Thank
you for taking the time to contact us regarding your cancelled reservation at
the Ramada Florida City for Trip Number [redacted]50.
We
are writing to let you know that we have received your Revdex.com
concern in our Executive Offices. We understand that you requested to cancel
your reservation as the hotel is not in the area you wanted. When you booked
your Name Your Own Price reservation, you were presented a map with shaded
areas to review. Our website stated that your hotel could be located anywhere
within your selected area(s). Our records indicate that during the booking
process you selected multiple areas including the Gateway To The Keys area. The
Ramada Florida City is in that area you selected.
Under
normal circumstances, your reservation is restricted and it is not supposed to
be changed or cancelled. An exception to the cancel policy was provided;
however, we will be unable to waive the fees. Cancellation fees offset charges
imposed by our travel partners for the cancellation of non-refundable
reservations, and are consistent with the fees charged by the travel partners
or other travel agencies. You have exactly one year of when your original
reservation was cancelled to purchase a new reservation with the correct area
to receive a refund of the cancel fees, minus the change fee.
We
are sorry we did not provide you the answers you were looking for and we thank
you for your time.
Sincerely,
Berna
Abelida
Executive
Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Priceline gave me a refund.
 
Thank for everything you're doing!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  you have not answered my question - why offer me an opportunity to reserve another room at my original rate and when I attempt to book the room I have to pay a different [higher] rate?  That seems to me to be misleading at best, which is why I asked for the difference between my original rate and the rate I paid for another room at [redacted].
Sincerely,[redacted]

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, priceline
changed the selected travel dates. Please note that once the consumer selects
the travel details, including the travel date, the consumer is presented with a
contract/checkout page listing the travel details selected, including the
travel dates. Upon review of the checkout page, the consumer initialed and authorized
the terms and conditions of the purchase, including the selected travel dates. Priceline
does not select travel dates. Consumers have the option make as many changes as
necessary when submitting a new request. Only the consumer can select and authorize
travel dates. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com

Hi. Please see the response below that we sent to our customer.  Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding your airline reservation with Air France under Trip Number [redacted]
 
I am writing to...

let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding your baggage allowance. 
We have checked the website of Air France, and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passenger. You may visit Air France's website at [redacted] or contact them directly a[redacted] to reconfirm your baggage allowance. You may also go through the following link to review Air France's baggage polic[redacted]
 
Again, thanks for reaching out, and I hope you found my reply helpful!
 
Sincerely,
 
[redacted]
Executive Offices

Complaint[redacted]
I am rejecting this response because:
 
I provided the PriceLine organization a screen print of where I was able to get a rate lower than the rate they quoted.  Now they say that need to see that screen again.  I can not provide again as 2 days before I check in the rates at the motel have increased.  I attempted to explain that information to the caller from Priceline. 
I can log into the motel website and book a reservation for 269.99
 
so from my view Princeline has not honored their guarantee of a lower price.  This issue is not resolved. 
 
 
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Our records indicate that we attempted to contact the customer via the phone number provided when the consumer booked the reservation. However, the voicemail box was full. For this reason, an email was sent to notify the consumer of the schedule change.
Please also note; on the consumer’s contract page we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
Important Information
Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:
We apologize but we are unable to process a refund of the fees charged by the airlines.
The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com
Your Flight Details >Print this page
Booking Status:
Confirmed
Trip Number:
[redacted]
Airline Confirmation:
[redacted]
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted]).Remember to bring valid government-issued ID with you to check-in. Please confirm your flight information and check-in location with the airline prior to each departure. Baggage fees are not included in your trip cost.
" Email my itinerary
Your Trip from [redacted] to [redacted]
11 Days (September 27 - October 08)
Flight Time 6h 5m
Departing Flight: Sun, Sep 27 (Arrive - Sun, Sep 27)
n 3h 35m
Departs
6:45 am
[redacted]
Arrives
8:20 am
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
Layover: 1h 25m
3 Connection at [redacted].
n 6h 5m
Departs
9:45 am
[redacted]
Arrives
12:50 pm
[redacted] Airlines - Flight [redacted] · Jet · Economy Class
Flight Time 3h 17m
Returning Flight: Thu, Oct 08 (Arrive - Thu, Oct 08)
n 5h 50m
Departs
8:00 am
[redacted]
Arrives
4:50 pm
[redacted] Airlines - Flight [redacted] · Jet · Economy Class
Layover: 1h 50m
3 Connection at [redacted].
n 3h 17m
Departs
6:40 pm
[redacted]
Arrives
11:57 pm
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
**
None
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
**
None
What do these words mean?
Airline Confirmation, Electronic Ticket, Itinerary Number / Request Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number
Need to Make a Change?
Tickets are non-transferable. To view the specific rules on ticket changes, cancellations, and fees for this reservation, please click here to view the fare rules.
If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change fee. If calling priceline to modify, a $30 USD per ticket priceline service fee will also apply. In addition, your fare may be more expensive due to flight availability. If you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged.
If you wish to exchange your ticket, please call our Customer Service Team at:
###-###-#### (when calling from the United States)
Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions:
What are your new travel dates?
Where will you be flying from and to?
Which specific flights are you considering?
Customer Service
If you have any questions or require further assistance, please visit our Customer Help Area.
Or contact Customer Service at ###-###-####.
Have your Trip Number ([redacted]) and the phone number you provided when you placed your request ([redacted]) ready when you call.
Summary of Charges
Ticket Price:
$600.11
Taxes & Fees:
$62.90
Total per Ticket:
$663.01
Number of E-Tickets:
2
TOTAL CHARGES
$
1,326.02
USD
Total price includes taxes and fees. Prices are not guaranteed until purchase is complete. Baggage fees are not included in your trip cost.
Updating
Airline Contact Information
[redacted] Airlines
###-###-####
[redacted]
Confirmation: [redacted]
Important Information
Since airlines change flight schedules from time to time, it is the passengers responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:

RevDex.com, Inc.
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
According to
the consumer, she/he purchased trip protection along with a non-refundable
airline ticket purchase and therefore requests a refund due to a change in
plans.
The consumer
states:
“I purchased a flight from Atlanta to Detroit along with trip
cancellation. I understood that I will be eligible for a refund if I cancelled
the flight. I cancelled my flight and has yet to receive a refund or full
credit for travel.”
Attached hereto
is a copy of the consumer’s initialed contract page agreeing to the terms and
conditions of the purchase as well as the trip protection coverage.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
View
Description of Coverage
Trip
Protection does not protect you in the event of unforeseen business or personal
obligations, changes in your travel plans after your offer is accepted or
dissatisfaction with your itinerary.
[redacted]
A[redacted]
*        [redacted]
We hope you find this information helpful and we are sorry that the consumer’s
selected reservation is non-refundable and we are unable to assist any further.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialled on Wed Apr
16 21:28:28 EDT 2014

Your Trip Summary










We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following
protection up to the limits listed below and much more for $17.00 per person
(+ $1/day if a Car is included).
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services.

Departing Flight Information - Thursday, May 29, 2014







Flight 1290
2h 00m, 596 mi




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





AircraftBoeing 757 (Jet)
Economy/Coach Class















Select Seat







Returning Flight Information - Monday, June 2, 2014







Flight 1175
2h 02m, 596 mi




 


[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Arrives: 12:02 PM




AircraftMcDonnell Douglas MD90 (Jet)
Economy/Coach Class















Select Seat






Review Flight Preferences

Note: Meal
and seat preferences are not guaranteed.




Passenger 1:




[redacted]










Seat Preference:










Aisle
Seat






Frequent
flyer # (optional)
Delta SkyMiles












Passenger 2:




[redacted]










Seat Preference:










With
Others






Frequent
flyer # (optional)
Delta SkyMiles











Summary of Charges

Airline
Ticket Cost:




$196.00
per ticket










Airline
Ticket Taxes
& Fees:




$22.00
per ticket




Airline
Ticket Trip Protection:




$17.00
per ticket (remove)




Number
of Tickets:




2





Airline
Ticket Delivery:




$0.00
(Electronic Ticket)




Airfare Subtotal:




$470.00




Total Trip Cost:
(All prices are in US dollars)




$470.00This is the BEST PRICE for these flights GUARANTEED!




Baggage fees
are not included in your trip cost.



Important Information






















•




Change penalties/restrictions apply. Please read the
important fare
rules and restrictions.




•




Fares are not guaranteed until purchased.




•




If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservation. No refunds
will be granted for the unused portion of your trip.




•




You will be issued electronic tickets. Remember to bring
a valid
government-issued photo ID with you to check-in.
















[redacted]
**




I have read, accept and
agree to abide by Priceline.com's terms and
conditions , privacy
policy and the trip protection Description of
Coverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
The full amount was deposited to my account on May 2, 2016.  Thank You so much for your intersession.
Sincerely,
[redacted]

RevDex.com, Inc.
 
As
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. The screen shot the
customer provided and allegedly captured as she/he was going through the
process of submitting this request, shows an “Indoor or Outdoor Pool” as one of
several guaranteed amenities instead of the “Business Center” listed on the actual
stored contract page. The screen shot provided by this customer may very well
be one he or she viewed when navigating the site, but that is not to say the
customer did not go back and select a different Express Deal option
prior to submitting the request. What is reflected in our stored contract page
is what was selected and provided to this customer. Upon further investigation
of this matter, including the consumer’s actual session on our website, we have
confirmed that no error occurred. The consumer clearly selected an Express Deal
option that did not include or list an “Indoor or Outdoor Pool” as one of
several guaranteed amenities.  I am sorry that we are unable to issue a
refund for the selected purchase, or assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
Manager,
Consumer Relations