Prestige Furniture

Revdex.com,I have not recieved a letter from Capital Magizine Services yet with this resolution. However; it would be a satisfactory ending. I do want to point out, that I reached out to them when I realized my credit card had updated, they did not reach out to me. Also, at the time previous to this when my card number had changed, I had thought I was changing an existing contract not starting a new one. I said then I had no interest in magazines, that they go from the mail straight to the recycle and I just wanted to be done with magazines. Yet she still apparenly signed me up for another contract. I thought I was still recieving them from the first contract. All the "billing" was paperless and automatic so the only reason I even realized I was in a new contract was my card was lost I had to get a new number and they sent me a bill which is where I saw the "pay in full" option of almost "$200. Then I new something was seriously wrong. When I called them, I got a lecture on why did I not notice $4.29 coming out of my account every month and how good their sales person is, that she explained to me completely and if I didnt understand it was my fault, ect. I said I would pay my account up to date since I had already recycled a ton of magazines I figured it was only fair to pay for the ones that were already here but I wanted the account canceled. They said they could close the account for like half the contract. I said thats not happening and again because of the miscommunication I would pay the bill to date then I wanted to be canceled. She refused and continued to press until I got fed up and hung up.  When and If this letter gets to me with the resolution I will send them a money order because there is no way I am giving them a card number or a routing number. I will be glad to send them $12 to be done with them when and if I getthe offer to resolve.Thank you for your time,[redacted]Regards, [redacted] 
Regards,
[redacted]

Thank you for bringing this matter to our attention.  Our records show that [redacted] placed a magazine order with us in October 2015.  [redacted] ordered [redacted]for a 24 month period.  The cost of her plan was $8.60 each month for 24...

consecutive months.  [redacted] had paid her first payment of $8.60 on October 16, 2015 on her [redacted] Card ending in [redacted].  [redacted] asked us to continue billing her Credit card for her monthly payment.   Several months later , [redacted] had her bank contact our office directly with some questions.  We had explained that we are only able to speak with [redacted] directly.  We then heard the bank representative tell [redacted] to simply contact the Revdex.com to cancel.  Stating that the Revdex.com lets you cancel anything.   [redacted] then got on the phone and asked us to  discontinue her service.  We offered her several different options that we can adjust her account to so that she can continue to receive her service.  [redacted] declined the different options and we cancelled her account as per her request.  We have marked her account unpaid and removed her name from our calling database.Thank you gor your time in this matter

Thank you for your time.  Our records show that Ms. [redacted] name was removed from our records and all service has been  cancelled as per her request.  No monies were ever due.   We work with 32,000 different websites and major advertisers.  These websites register...

Lifestyles and demographics from information that you opt in to register, for example your name, address or email.From that information, 12 major database compilers gather this information and from that data Ms. [redacted] had received these publications.      We apologize for any inconvenience this may have caused Ms. [redacted].We have removed her name and address from our date file and placed her on our Do Not Mail List. If Ms. [redacted] receives additional mail from us before the removal is complete,she should discard it.Thank you again

Thank you for bringing this matter to our attention. Our records show that Ms. [redacted] ordered a 24 month magazine service of the following magazines: Food Network, Parents, Traditional Home, Family Fun, and Men's Health. Her payment plan was $17.20 each month for 12 consecutive months. Christie gave...

us her Visa Credit Card ending in 6410 for her first payment and asked us to use this same card for her monthly payments. Also, Ms. [redacted] was told that because she completed our phone survey, she was entitled to receive a few promotional magazines for a period of time. Ms. [redacted] contacted us in May 2015, saying she wanted her service cancelled because of these promotional magazines. As per her request, her account is marked as paid and her service has been cancelled. Thank you for your time in this matter.

Invoice must be itemized clearly showing which magazines I received and on which date before I issue payment. No Invoice will be paid with an arbitrary grand total. Golf Digest, Flex, Rolling Stone, and the other titles I never asked for will not be paid for. That was the initial issue which has since been coupled with non-transparency. I have spoken to my postmaster and will obtain a history of what has been delivered to my address and the point of origin per issuing party see we can verify what has been delivered.The underlying factor is I am not sure what I am being charged for and the fact that I have received titles w/o asking  for them compounds that uncertainty. r [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Thank you for your time in this matter. Our records show that a [redacted] at [redacted], placed this order. [redacted] claims to be a family member and employee of the business and has access to the account. She had supplied us with the checking information and had authorized the payment[redacted] has not requested any type of refund, however to close this matter, we will be issuing a refund check of $17.20 to [redacted] We have the company name, however to issue a refund we need the owners name , direct telephone number and address. [redacted] is not the owner. This information can be sent directly to the email address[redacted] Once we have this information, we will be happy to submit the refund. thank you for your time in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I received a response from the Kansas Attorney General's office in regards to the same complaint I filed through that office.  I was able to have the issue resolved and now consider this matter resolved and closed.I sincerely appreciate your time and effort on getting this matter resolved on my behalf  it will not soon be forgotten 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] 
Revdex.com:
I have reviewed the responsible made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have spoken to the company numerous times in regards to this issue.  I disagree that they have no recollection of this incident because we have had some pretty heated conversations.  The lady I always speak with gets very rude and argumentative in regards to this issue.  The check above is the copy from our company's bank account and it is very obvious that this does not belong to C&T Transport.  
Regards,
[redacted]Accounts Payable ManagerC & T Transport

Thank you for bringing this matter to our attention.  Our records show that Ms. [redacted] account was in fact cancelled as per her request.Ms. [redacted] placed a magazine order with our company in August 2016 for Quick & Easy Crochet, Disney Junior, Family Fun and Marvel Super...

Hero’s Magazine.  Ms. [redacted] made her first payment with a [redacted] credit card ending in [redacted]. She then asked us  to continue to deduct her monthly payment automatically from this same account.  Ms. [redacted] spoke with our representative on three separate occasions and received confirmation of her order before we submitted her order to the publishers.  Ms. [redacted] authorized us to enter her full order  on her behalf.  In October 2017, Ms. [redacted] called our office stating she had fallen on hard times and wanted to inquireon how she would go about closing her account and what options did she have.  We offered her several different options on how she would be able to continue with her service because she did state how much she is enjoying her publications.  Unfortunately, since we were unable to come to any type of satisfactory  terms we have cancelled Ms. [redacted] services  and removed her from our data list with no monies due.If Ms. [redacted] has any other questions, please have her call us directly at ###-###-####.Thank you for your time in this matter.

Thank you for your time.  Our records show that Mr. [redacted] name was removed from our records and all service cancelled as per his request.  No monies were ever due. He  had previously ordered services and his name was  entered to receive these publications.  We apologize...

for any inconvenience this may have caused Mr. [redacted].We have removed her name and address. If Mr. [redacted] receives additional mail from us before the removal is complete, he should discard it.Thank you again.

Thank you for bringing this matter to our attention.  Our records show that [redacted] placed a magazine order with our company in February 2015 for the following magazines: House Beautiful, Taste of Home, US Weekly, Country Living and Country Woman.  Her service was a 60 month...

period and she would pay $17.20 each month for 30 consecutive months only.  [redacted], DID IN FACT supply us with her VISA CREDIT CARD ending in 3434 for her first payment which was billed on February 10,2015.  Thereafter she would receive a monthly statement where she did mail in several monthly payments.  We are not sure why [redacted] wants to cancel her service, but as per her request , we have cancelled her magazine service and marked her account unpaid.  thank you for your time in this matter.

Thank you for bringing this to our attention.   Our records show that Ms. [redacted] placed a magazine order with us in March of 2016 for a 60 month term.  She had ordered [redacted].  Ms. [redacted] paid her...

first payment with her [redacted] Credit Card ending in [redacted] and asked us to continue billing this card for her monthly payment of $17.20.In September 2016, Ms. [redacted] account was past due several months , so we attempted to reach out to her.  Ms. [redacted] claimed she moved and refused to update her address and hung up on us.  After repeatedly calling her, she continued to curse and hang up on us.  We tried to explain that we can cancel her service , just simply pay for her past due service which was delivered to her. As per her request, we have cancelled her service and marked her account unpaid.

Complaint: [redacted]
I am rejecting this response because: The company is still calling me for payment and this should not go on my credit report. They are harrassing me at work and I cannot have this. I have never dealt with a company this rude I would have continued my account if my health and money issues had not come up. Very rude and I want to make they don't put this on my credit score.
Regards,
[redacted]

Thank you for bringing this matter to our attention. Our records indicate that Mr. [redacted] is not our customer. We show that his wife, [redacted] placed a magazine order with us in January 2015. [redacted] ordered a 60 month service of the following magazines: House beautiful, Food Network,...

Seventeen, US Weekly, and Country Living. She agreed to pay $17.20 each month for 30 consecutive months. Mrs. [redacted] had her agreement from us delivered to her through UPS. She then signed a consent for her magazine order and paid a COD to UPS of $17.20 to activate her order with check # 127. Our records show that [redacted] has never personally contacted us to cancel her order. Mr. Tom [redacted] has called in requesting we cancel this service that he didn't order, and he is right, he didn't order it, his wife [redacted] did. To prevent our company from being involved in a marital dispute, we canceled [redacted]'s service. No further monies are due. Thank you for your time in this matter.

Thank you for bringing this matter to our attention. Our records show that Ms. [redacted] placed a magazine order with us in September 2014 for Better Homes & Gardens, Country Living, Country Woman and Bassmaster. Ms. [redacted]'s servcie was for 60 months of magazines and her payment plan was $17.20 per...

month for 30 consecutive months. She paid her first payment with her Visa Credit Card ending in 1527 and then requested we send her a monthly invoice. Ms. [redacted] made her monthly payments until July 2015. We received notification from her in September 2015, that she wished to cancel her service due to financial hardship. As per her request, we have cancelled her service, marked her account unpaid and cancelled her magazines. Thank you for your time and consideration in this matter.

Thank you for bringing this matter to our attention.  Our records show that Mr. [redacted] placed a magazine order with us in November 2015 for a 60 month service.  Mr. [redacted] had ordered Muscle Mustang & Fast Fords, Outdoor Life, Readers Digest and Rolling Stone.  His payment...

plan was 30 monthly payment of $25.90 for a 60 month service.  Mr. [redacted] paid his first payment with his Visa Credit Card ending in 2007 on November 11, 2015.  He had also asked us to continue his monthly billing each month to be billed automatically to this same credit card.  Our records show that in June 2016, Mr. [redacted] lowered the length of his service to a 1 year term and his account is paid in full with no more payments due.   Thank you for your time in this matter.

Our records show that Ms. [redacted] account was in fact cancelled as per her request.Ms. [redacted] placed a magazine order with our company in February 2017  for Redbook, Birds & Blooms, Women’s Day and Quick & Easy Crochet.   Ms. [redacted] made her first payment with...

a [redacted] credit card ending in [redacted]. She then asked us  to continue to deduct her monthly payment automatically from this same account.  Ms. [redacted] spoke with our representative on three separate occasions and received confirmation of her order before we submitted her order to the publishers.  Ms. [redacted]  authorized us to enter her full order  on her behalf.  Ms. [redacted] contacted our office stating  she had fallen on hard times and wanted to inquire on how she would go about closing her account and what options did she have.  We offered her several different options on how she would be able to continue with her service because she did state how much she is enjoying her publications. We had asked her to pay her past due balance for the services she confirmed she had received and then we would cancel her service. Unfortunately, since we were unable to come to any type of satisfactory  terms we have cancelled Ms. [redacted] services  and removed her from our data list with no monies due.If Ms. [redacted] has any other questions, please have her call us directly at ###-###-####.

Our records show that a credit was issued to Mr. [redacted] Credit Card for $17.20. His account has been cancelled and his account marked unpaid. We consider this matter closed. Thank You