Prepaid-USA Reviews (%countItem)
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Prepaid-USA Rating
Address: 4234 Green River Rd Fl 2, Corona, California, United States, 92880-1631
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I've been doing business with this company for over 7 years and have never had a problem. They have great pricing, excellent customer service and they are accessible which is very important to me. I recommend them!
PrePaid-USA has been providing cards to our business for many years and we have always been satisfied with the product and services.
I was rewarded with a $100.00 card for employee recognition, I had an issue at the time of purchase so I contacted the customer service number located on the back of the card. It turned out the issue was on my part but they were so helpful and walked me through all the steps I needed to make my purchase it was so simple and they were great. Overall great service.
I first began working with Prepaid-USA back in 2009 I have never had any issues with my Visa reward card purchases and my cards always arrive on time. My employees/customers have always been super satisfied with the service that is provided on the customer service end as well. I would definitely recommend this Company to all Businesses in search of Reward Cards.
On January 24, 2018 we placed an order for 240 $15.00 gift cards for $4,220.59.
Our human resources office planned award employees at different times during the next few years.
Without our consent, the cards had an expiration date of 1/31/19.
We never expected the cards to include this expiration date.
Why would they? Who benefits from that?
In addition, we did not have a full year of usage as they were delivered on 2/10/18.
We now have 132 unused cards remaining @ $15.00 for a value of $1,980.00.
We requested that the expired cards be replaced with active cards.
We are astonished at their initial refusal to replace these cards.
Is it conceivable that a legitimate company will profit from a customer’s error?
They already profited on these cards at the initial sale, isn’t that enough?
We are currently unhappy with the company’s impersonal unfriendly attitude.
This problem of our loss of $1,980.00 can’t be solved by mere apologies.
This amounts to a simple theft of money!!
We need someone with authority in USA CONNECT to take action.
We want them to reconsider and replace our expired gift cards.
To: Sunrise Banks
From: USA Connect Inc.
Revdex.com Response
April 16, 2019
On February 26, 2019, USA Connect received an email from *** on behalf of Regeis Care Center. The email stated that they had several expired cards and wanted to know if we could replace cards or refund expired refunds. As a standard business practice, USA Connect does not replace expired cards or issue refunds on expired funds.
On February 27, 2019 USA Connect responded back via email letting the customer know that unfortunately we would not be replacing the cards or issuing a refund. According to customer, they never received our email. Clients requesting refunds are asked to contact us before the cards expire, not after.
Our research in this matter determined that the expired cards in question were part of an order placed at the end of January 25, 2018. There grand total of the order was $4,419.96. There was a total of 250 cards ordered with load value of $15 on each card. Out of the 250 cards, 118 cards were used. The expiration date on the cards is 1/31/2019. At the time of the order, the individual who placed the order, *** on behalf of Regeis Care Center was verbally advised about the terms and conditions of the cards. In addition, the customer was also sent individual cardholder agreements for each card and provided with a copy of our ‘Best Practices for Receipt and Storage’ document.
The Card has a “VALID THRU” expiration date is embossed on the front of each card. This information is also provided in the Cardholder Agreement. The back of the card lists our website ***d-Usa.com. The website may also be used to access the Cardholder Agreement.
The customer alleges that they were not aware of the expiration date. Yet, the customer used 118 cards.
The customer alleges that they were “inserted an early expiration date of January 2019.” The customer appears to have miscalculated as they received a full 12 months of cards usage. The following months were made fully available to the customer: ?Feb 2018, ?March 2018, ?April 2018, ?May 2018, ?June 2018, ?July 2018, ?Aug 2018, ?Sep 2018, ?Oct 2018, ?Nov 2018, ?Dec 2018, ?Jan 2019.
Our records indicate that there were no attempts by the customer to resolve their concern prior to expiration date.
On March 5, 2019, *** on behalf of Regeis Care Center began dialog with USA Connect via email. In an email dated 3/5/2019, Mr. requested that USA Connect issue Regeis Care Center a refund for $1980 (132 cards x $15 load value).
On March 21, 2019, USA Connect asked Mr. via email to provide a few of the cards numbers so we could conduct additional research.
On March 22, 2019, USA Connect emailed Mr. with our business address and instructions to send their unused cards back to us. The same day we spoke with Mr. over the phone and informed him that would revisit his case. USA Connect would need to verify the last balance on each card prior to expiration. We also informed Mr. that we were in no way obligated to issue a refund or replace cards. Mr. verbally acknowledged the situation and went on to state that his company would be happy with any refund amount. Moreover, he also stated that while he had contacted the Revdex.com to file a complaint, he was willing to void the complaint if we would issue some of the funds back.
On March 26, 2019, USA Connect emailed Mr. to confirm that we had received the cards and would get back to him as soon as we had additional information on the matter.
On April 2, 2019, USA Connect emailed Mr. to let him know that we had reached a decision. USA Connect agreed to issue a refund to Regeis Care Center in the amount of $1,458.60. The same day, Mr. replied back via email stating he was not satisfied with the amount.
On April 5, 2019, Mr. sent an email to USA Connect with threats of reputational risk if we did not comply with his demands. The email also includes an attached letter from Mr. where Regeis Care Center is now requesting that USA Connect refund $2,398.44.
When our initial communication started with Mr., he stated that any refund amount would be satisfactory. Yet, he has since increased the requested refund amount. The inconsistency in communication have made it difficult to find a solution.
Based on the facts, USA Connect has decided not to issue a refund at this moment.
Regards
I am rejecting this response because:Their response is inaccurate in a few points.*** was never notified of the expiration date.Their terms of their cards were never mailed with the shipment.To have an expiration date is dishonest, why should a company profit and simply grab money that doesn’t belong to them.What they’re doing is illegal, at best this is abandoned property and should be turned over to the State of California according to the law. We would then make a claim to the state.To compensate us for less than the face value of the cards is an insult . We just want the cards to be replaced with cards that work. Please understand that there is another issue which is “feelings”. The HR director will suffer embarrassment if there is a loss due to her mistake. Also, what about the hours of company time I spent needlessly arguing this case? Where is the compensation for that?
Therefore we expect an honest refund which will result in a conclusion of this uncomfortable situation.***Comptroller
Zero stars!! Stay away! They charge ridiculous fees after "inactivity" for a few months. This means my 13 year old that worked hard to save her money for a Chromebook had nearly everything wiped clean by this terrible company. They refused to restore the fees. Please stay away.
Thank you for letting us know about your recent experience with Prepaid-USA. As per our cardholder agreement, “Maintenance Fee. This is a fee that will be deducted from your Card balance monthly after each 9-month period of inactivity or non-use of your Card.
We have reached out to you by email with the hope and intention of finding a solution.
I got a response from the company explaining the "maintenance fee". (A.k.a. Theft) They claimed to have sent me an email to "come to a solution", but I have yet to see this email.
SCAM!!! This company deserves a ZERO star review! We ordered over 50 card to give as gifts. After activating and attempting to use, they were all declined. I called they company and they told me they were deactivated because we activated too many????!!!!!! They would not reactivate. The only resolve was to return the cards for a refund of remaining balance with a 12% deducted fee. I should have known better than to return, but at this point I was fed up and just wanted a resolution. Not to my surprise, after returning the cards, no one would return phone calls or emails. And we never received the refund. As a result we are out close to $1,000!!!! This company is a SCAM! They should be shut down!
Thank you for letting us know about your experience with Prepaid-USA. These cards were blocked as a result of the cards being bulk activated. Incentive/award cards should be activated by the individual recipient of the card, not the company. At the conclusion of our conversation, we determined that the cards would not be used as originally intended. As such, we offered to issue you a refund on the cards.
We have reached out to you by email and hope to resolve this promptly and accurately.
The cards were returned in November. It is now April (5 months later) and still no refund. The company responded in March only after this complaint but yet to resolve.
I also had a positive experience, I received a $50 card after participating in a survey and used the card once, I called to find out what the remaining balance was on my card and the customer service rep was nice and gave me the balance right away. I bought some sushi for lunch with the card and had a great day!
Thank you for letting us know about your recent experience with Prepaid-USA.
This review made our day!
Thank you PrePaid-USA for going above and beyond. I just activated the Visa card I was gifted from my employer and your customer service rep took the extra time to give me tips on how to use the card-very helpful!
Thank you for letting us know about your recent experience with Prepaid-USA. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Received a prepaid Visa card as a gift from an employer, but can't get through on the number to activate the card. The on line activation keeps telling me the information I put in is wrong. Customer service just tells me the number is fine and to be careful to punch the number in correctly, as if I haven't already done that repeatedly.
Completely useless. All I'm getting is the run around. I don't know what the card was worth, but the employer will be advised they were ripped off for that amount.
Thank you for taking time out of your busy schedule to write us and express your grievances on how our products and services did not meet up with your expectations. At the time, we were experiencing difficulties with our new automated system.
We will call you in few days to inform you on the methods we have adopted in resolving the issues you have encountered with our automated system. Furthermore, we will use your review to create measures we can adopt to prevent issues of this nature in the future.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued cardholders, and we hope to serve you better in subsequent times.
I was given a Visa debit card as an employee Christmas gift. Activating and using it was a nightmare. The system is branching prompts with no live help. If you make a mistake, the system simply hangs up. Their alternate "help" line *** number is less than useless; they tell you to call the *** number that was also less than useless. (Less than useless because at my wage scale, the time I spent attempting to activate the card cost me more than my wages.)
If you are an emloyer considering a Visa card from Prepaid-USA as a gift, DON'T! Rather than boosting morale for employees, you'll simply antagonize them.
BTW: If the emploees don't use the card after a certain period, they are charged a fee! Since it's virtually impossible to activate, Prepaid must be making a fortune in fees for unused cards. What a scam!
Thank you for taking time out of your busy schedule to write us and express your grievances on how our products and services did not meet up with your expectations. At the time, we were experiencing difficulties with our new automated system.
We will call you in few days to inform you on the methods we have adopted in resolving the issues you have encountered with our automated system. Furthermore, we will use your review to create measures we can adopt to prevent issues of this nature in the future.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued cardholders, and we hope to serve you better in subsequent times.
I have a similar problem. I am the recipient of one of these cards for participating in a survey for another company. I have never been able to use the card although I registered it and entered a PIN upon receiving the card. Then the company started deducting $2.50 form the balance every month even though I have been completely unable to use the card and it is denied every time. I too have attempted to telephone the company, which mostly I receive a general mail box to leave a message. I couldn't use it online at a grocery store, or gas station. This place seems to be a scam that take corporate dollars.
Thank you for letting us know about your recent experience with Prepaid-USA. As per our cardholder agreement, “Maintenance Fee. This is a fee that will be deducted from your Card balance monthly after each 9-month period of inactivity or non-use of your Card.” As far as being unable to use the card at a gas station, “the merchant may preauthorize the transaction amount up to $150.00 or more. If the transaction is not approved, you will need to go inside to pay the cashier prior to pumping.”
We appreciate you letting me know about your experience. We strive to ensure every cardholder is satisfied with our business and apologize for any way in which we may have inconvenienced you.
No need to respond and quote nonsense from the card holder agreement I never received. You all already responded via email, called me and told me you'd only help if I took down my review, which confirmed the bad company review.
Card has $86.00 on it and keeps getting declined. Representatives are scheduled to work 7-3 pacific standard time M-F according to there customer service phone number on the back of the card. It is 7:13 pacific standard time and the call center is still closed
I received a prepaid-usa debit card from work. I used it twice and it stopped working. I called the number on the card several times to figure out what was happening. They never answered the phone. It would go to a recording saying they would be open between 7am and 3pm Monday through Friday. My calls were in that window. I found a different number online and they had someone call me back. The woman who called me back was very rude and short. She told me I was using the card wrong. She told me how to use it. Describing what I had already been doing. She told me the card couldn't be used at a liquor store, though I'm not sure why. I tried to use the card at Wal-Mart and Wendy's. The card would not work. I am very unsatisfied with there service and will be informing my company HR not to make another purchase from them. The money put onto the card has been made forfeit in that I can not use it, and they will not correct the error. I will take the loss as I can see that I will receive no cooperation from prepaid-usa.