Prepaid Mobile Shop

Review: I am from india. I arrived in New York on [redacted] Feb I went to Prepaid Mobile store to enquire about a prepaid SIM. I was shown different Lyca mobile prepaid sims ranging in price depending on the Talktime/Data etc available. I decided to take a $25 prepaid sim. I was asked to show a Identity proof so I gave that person my passport after that the person told me to give him a credit card which has the same name as that on the passport so I gave him my credit card. After that they generated the bill and the bill reflected an extra amount of $199.99 plus taxes. When I inquired to the store person about the extra $199.99 I was told that it was a DEPOSIT and Lyca Mobile would revert back it in my account after 30 days. Also in the bill that I was given the $199.99 amount was mentioned as 'Proxy' ideally they should have mentioned it as 'Deposit' Once back in my hotel room I decided to confirm with Lyca Mobile if they had such policy so I contacted them and I was told that Lyca Mobile does not have any policy of taking deposit money from its customers. The next day I went to Prepaid Mobile store and told the person over there that I had a word with Lyca Mobile and they does not have any policy of collecting any deposits and asked him to give my 199.99+tax back but the person told me that it is not Lyca Mobile policy but there store 'Prepaid Mobiles' policy of taking deposit money and he told me that they have around 500 stores in USA so I asked him for a customer care no of 'Prepaid Mobile' and the person was like we don't have a Customer cr you give us your number and we will make them call you. Is it possible that 'Prepaid Mobile' that according to the store person has 500 stores across US does not have a customer cr ? Again I had no option but to walk back from that store and I was almost fully convinced that this was some kind of Scam and mostly I wont be getting my money back. I had not expected this kind of thing to happen in a Developed and first world country like US that also in New York. I also searched on internet and came across a forum where one user was also had a similar experience with the same store below is the link [redacted] There is also one more complain about the same store on your site itself [redacted] Also I have raised a complain by calling 311 below is the complaint number [redacted] Please investigate this issue.Desired Settlement: Refund of extra money charged to my Credit Card A/C.

Extra Amount Charged - $199.99+$19.98

Business

Response:

Customer had purchase a prepaid sim card from the store for $25. The rest amount was 199.99 international credit to call abroad. Customer was full aware of the plans and the rates under store policy, once the prepaid plans are purchased we cant cancel, and all the remaining credit will expire in 30 days from the date of purchase. Store policy for prepaid are stated on the receipt as well in the store .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response provided by the vendor is a straight lie. Vendor did not tell us anything about charging extra 199.99$ for International call purpose. We got to know about it only when he swiped our credit card into his system and generated the bill. The vendor told me that $199.99 was deposit (caution money) which was shown as "Proxy" in bill receipt and also this money will be debited each time I make an international call and after 30 days remaining amount will be credited back to my account. Now he is telling that it was for 'international credit to call abroad' and that the 'credit will expire in 30 days'.

Vendor had shown me different plans from Lyca Mobile which were priced differently according to the Local / International talktime , data , available on them. My primary objective of getting a Prepaid Sim card was that I could get a local number so that any one could contact me if required. Hence I went for the

cheapest available plan out of all the plans the vendor had shown to me.

If I wanted to call abroad I could have paid an extra $14 and got a $39 Plan in which I was getting aprox.(1000 Min) India calling which was more than enough for me as I was in USA for only 15 days (The vendor had shown me this plan as well), Why would I pay $199.99 more for the same thing which I am getting by paying $14 extra ?

And if the vendor says that $199.99 was for international call credit then why is this credit not reflecting in my prepaid balance ? I can provide you my Lyca mobile number and you can verify with Lyca mobile if required. Also the vendor should have clearly mentioned something like 'Credit' against the $199.99 in the bill. Why did he mention 'Proxy' against $199.99 in the bill ?

This all clearly proves that the explanation given by the vendor is not at all true. He provided me misleading information and his main objective was to exhort money from me.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].

Sincerely,

Review: I visited Manhattan between [redacted] of July 2014.

In order to find my way around I purchased a SIM card with 1G data in this store on [redacted]. I paid 10$ cash, but the sales person asked for my credit card, just in case I will exceed the data on the card.

When I got back home I noticed a charge of 217$ in my credit card, although I did not exceed the data on the card. When I emailed the store to understand why they charged me, they replied it is a contract for 180 days, and I will get a refund after this period.

My 180 days were over a week ago, but the shop refuse to refund my money.Desired Settlement: please help get my refund back

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Prepaid Mobile has been resolved with the help of the DCA (customer affairs).

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: During my stay in New York I have also become the victim of PREPAID MOBILE SHOP LLC, GOGO Mobile LLC, since on October **, 2014 I have purchased a Sim card (Simple mobile) from the Prepaid Mobile (Fashion Ave [redacted]) for 30 USD + tax. The problem is they didn't tell me they would charge extra $381,05 USD as a "deposit". And the scheme is the following: one person is speaking with you, while another asks for your credit card - just for "registration". Then they provide you with the receipts and are trying for you not to notice the sums that are indicated, but you are charged absolutely other sums more than 10 times bigger. I have noticed that they had taken much more and have requested to return the money immediatelly, but they have informed me that it would not be possible and the money on the credit card are not charged but blocked. Moreover they would be returned after 30 days and I have to sign a corresponding paper. Anyway totally 413,71 USD have been charged simultaneously from the credit card by third party organization:

Transaction: ....................................NEW YORK\GOGO MOBILE I 01.**.14 **.10.14 413.71 USD

Date of purchase: ** October 2014

Date of charging from the account: ** November 2014

According to receipts provided by them I have paid the following: 25 USD - for a "prepaid plan" and 5 USD - for calling abroad (Intl add on) and 381.05 USD for "Prepaid mobile sim agreement".

Trans # [redacted]

Register: Register 2004-MT-6003

Date: Thu, Oct ** 2014 10:22 AM

Payment received $381 05

Trans # [redacted]

Register: Register 2004-MT-6003

Date: Thu, Oct ** 2014 10:22 AM

1 INTL ADD ON $5

1 PREPAID PLAN $25

Payment received $32.66

Anyway the option "Calling abroad" was not available (as I have got known from the Simple mobile customer care), moreover Simple mobile customer care assistant has informed me that this is a fraud and the company Simple mobile is never charging any deposit. I've contacted my bank

immediatelly to freeze the operation due to fraud and block the credit card, but unfortunatelly the operation further was approved (corresponding complaint has been written to the bank). Not so long ago the decision of my bank ([redacted] - [redacted]) was negative, since they have requested the documents from the seller confirming the purchase and some documents have been provided. As for the contract itself - it is concluded with PrepaidMobileShop LLC, money charged by [redacted], reply to the bank sent by Simple Mobile Central - [redacted]. There are no their signatures on the contracts or bills that I have or that have been provided by them to the bank.

I have sent several e-mails with the complaints to [redacted] and [redacted] and I have got an answer from [redacted] (Support Team; Prepaid Mobile LLC). He has informed me that the sum would be returned within 30-180 days (our correspondence is enclosed).

Further on December **, 2014 I have written once again (see below) and the corresponding answer that the money is to be returned within 180 days has followed (not enclosed). I have tried to contact them in order to provide me with an update concerning the date of refunding the money but all the e-mails are being blocked. Their web site ([redacted]) is blocked. On the web site [redacted] I have found information that they have moved to another web site [redacted] and this e-mail can be used: [redacted]. Simultaneously with sending e-mail to [redacted] (a person from NYPD who is prosecuting the criminal part of the case against this company) I have sent an e-mail to [redacted] and have received the same automatic responce from the company concerning that the money are to be back within 180 days.

I also have the documents that have been provided to my bank by the person [redacted] (as indicated on the fax). He has provided the fake documents, namely, the single bill and the contract I have never seen or signed. And it is easy to compare the signatures on both documents - it is the same "photoshop" or any other means made.

Please note that there are lots of foreigners that had the same situation. They have also filed the corresponding Revdex.com, for example: # [redacted], #[redacted] and etc.

Sincerely yours,

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].But my situation was resolved by my own Russian bank, who has finally made a decision to refund money back.Sincerely yours,

Review: I am from india. I arrived in New York on [redacted] Feb I went to Prepaid Mobile store to enquire about a pre paid sim. I was shown different Lyca mobile prepaid sims ranging in price depending on the Talktime/Data etc available. I decided to take a $25 pre paid sim. I was asked to show a Identity proof so I gave that person my passport after that the person told me to give him a credit card which has the same name as that on the passport so I gave him my credit card. After that they generated the bill and the bill reflected an extra amount of $199.99 plus taxes. When I enquired to the store person about the extra $199.99 I was told that it was a DEPOSIT and Lyca Mobile would revert back it in my account after 30 days. Also in the bill that I was given the $199.99 amount was mentioned as 'Proxy' ideally they should have mentioned it as 'Deposit'

Once back in my hotel room I decided to confirm with Lyca Mobile if they had such policy so I contacted them and I was told that Lyca Mobile does not have any policy of taking deposit money from its customers. The next day I went to Prepaid Mobile store and told the person over there that I had a word with Lyca Mobile and they does not have any policiy of collecting any deposits and asked him to give my 199.99+tax back but the person told me that it is not Lyca Mobile policy but there store 'Prepaid Mobiles' policy of taking deposit money and he told me that they have around 500 stores in USA so I asked him for a customer care no of 'Prepaid Mobile' and the person was like we dont have a Customer cr you give us your number and we will make them call you. Is it possible that 'Prepaid Mobile' that accrding to the store person has 500 stores across US does not have a customer cr ?

Again I had no option but to walk back from that store and I was almost fully convinced that this was some kind of Scam and mostly I wont be getting my monry back.

I had not expected this kind of thing to happen in a Developed and first world country like US that also in New York.

I also searched on internet and came across a forum where one user was also had a similar experience with the same store below is the link

There is also one more complain about the same store on your site itself

http[redacted]

Also I have raised a complain by calling 311 below is the complaint number [redacted]

Please investigate this issue.Desired Settlement: I should get my money back along with the Tax that I was charged for it.

Revdex.com should investigate this complaints and if they found evidence of any wrong doing then they should take strict action against such stores so that unsupecting visiotrs like me are not taken for a ride.

Business

Response:

Customer had purchase a prepaid sim card from the store for $25. The rest amount was 199.99 international credit to call abroad. Customer was full aware of the plans and the rates under store policy, once the prepaid plans are purchased we cant cancel, and all the remaining credit will expire in 30 days from the date of purchase. Store policy for prepaid are stated on the receipt as well in the store .

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].

Actually I tried to contact them but the phone number provided on the receipt was not reachable.

Sincerely,

Review: hello, I would like to report malpractice store: Prepaid Mobile, [redacted] By, among others, man standing on the sidewalk with advertising that encourages store to buy the cheapest SIM card to the mobile phone in the "neighborhood" - only $ 15. The shop seller confirms that they are able to offer a SIM card for only $ 15 and capability ensures that despite the much larger amount in the account a significant portion of the approximately 7-10 days come back to the bank account of the buyer. Unfortunately, nothing happens. Their cheapest cards turn out to be much more expensive than the T-Mobile. 1) Please verify this to protect other tourists from fraud. 2) I wonder if the intervention of your shop anyway will want to return some of the moneyDesired Settlement: Repayment of part of the money according to the declaration. I paid $ 137.18 instead of $ 15. They should give more than $ 100!

Business

Response:

Custumer had purchase a prepaid sim card with $15 basic plan. When you first purchase a sim card store charges a sim card and activation fee, which are non refundable. This is the charge the store charges when we sell the plans, and under store policy once plans are purchased they are non refundable at any case. Store policy is stated on the receipt and in the store thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[hello,

given feedback from the store is clear. However, the seller in a shop in the course of the transaction communicate different information. Ensure that part of the amount in a few days will be returned (in the meantime, ask a question about how long a tourist stays in NY), their response on the return part of the money, of course, refers to the period when the tourist NY gone.

Having doubts about ensuring I was in the store the next day after buying the card. Seller re-assured me that some of the money for sure will be refunded. Please put on your website reports that in the shop and on the street advertising the shop work freeloaders who rely on the gullibility of tourists knowingly entering their confusion - pulling money out. Fees for the cards in this store are also much higher than in the company store T-mobile (three streets next).]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].

Sincerely,

Review: I'm writing to tell you a situation that happened to me and to my wife when we were in NYC for vacation.

My name is [redacted], I'm from Brazil. I word as a lawyer here. My wife is a doctor.

Well, in december [redacted], we were looking for a prepaid sim card to access internet and do some calls to our family in Brazil. Around our hotel (NYMA - New York Manhatan Hotel) there was a PREPAID MOBILE store. We go there and buy a sim card for $20 dollars (SIMPLE MOBILE).

They gave us another sim card for for free, to use with our IPAD (we bought the cellphone - Samsung Galaxy S5 and the IPAD from them).

They told us that will be necessary a pre-authorization in our credit card to do that, in case of desagreement of the contract (like use another company sim card while we were in US). The problem is: we never desagree the terms but, despite that, they charge us in $3.099,96, as descripted below:

Transation Number [redacted]: $1.299,98 (SIMPLE MOBILE CENTRAL SIM CARD AGREEMENT - $499,99 + SIMPLE MOBILE CENTRAL NO CONTRACT AGREEMENT - $799,99).

Transation Number [redacted]: $1.799,98 (SIMPLE MOBILE CENTRAL SIMCARD AGREEMENT - $799,99 + SIMPLE MOBILE CENTRAL NO CONTRACT AGREEMENT - $999,99).

TOTAL: $3.099,96

We tried many times to talk to them and the cellphone company, and no one seems able to to help us. You are our last hope.

They told us that we have to pay even more fees if we want to receive the money immediately or wait for 6 months (until JUNE).

There's a LOT of people in the same situation, as you could see here: [redacted]

They are cheating on people, especially tourists.

Please, take a look in the attachs. They prove what I'm talking about.

This is their contact: [redacted]

Thank you for your atention. I'll be waiting for your awnser. God bless you.

P.S.: sorry for my bad english.Desired Settlement: The business must refund me in TOTAL: $3.099,96

Consumer

Response:

At this time, I have been contacted directly by Prepaid Mobile regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They said that they don't have any responsability for the sell of the sim card that I bought.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: hi, I'm writing you from Rome (Italy), I want to expalin what happened to me.I was in New York on May 2014, and I'll bought an Iphone 5 at the Prepaid Mobile [redacted] ,they take $ 217,49 deposit from my credit card and they told me that I had back my money after six months, are passed nine motnhs, but I don't see $ 1 dollar, I'll try to sent e mail to the address [redacted], but dosen't work anymore, can you please help me and tell me how I can have my money back.my REGARDSDesired Settlement: hope you can help, becouse from Italy I don't konw how to contact them

Review: On Feb **, 2014, I purchased a prepaid mobile sim from Prepaid Mobile. I believed I purchased a $40 Unlimited SimpleMobile Prepaid Plan that includes 1 GB of data. However the sales person ([redacted]) gave me a $39 Prepaid plan with LycaMobile that only came with 500mb of data. In addition, I was enrolled in a monthly direct debit scheme - which I was not made aware of at the time of purchase. Prepaid Mobile also charged a deposit of $399.97 explaining that if I made any phone calls while overseas the balance would come out of the deposit. [redacted] did not mention any monthly renewal period. [redacted] also explained they do not provide the full terms and conditions of the prepaid plan. I was charged in total $479.04 which included $40 for the Prepaid plan, $399.97 deposit and taxes.

On March **, 2014, I received an SMS from Lycamobile explaining my prepaid plan would be renewed. I then called Lycamobile to cancel the monthly renewal. Lycamobile then explained what plan I was on ($39 Unlimited USA Talk, Text & Data) as well they do not require any deposit. The Lycamobile customer service representative could not explain why the store would require a $399.97 deposit and suggested I contact the store where I purchased the plan. Lycamobile also suggested how I can make a complaint about their distributors.

On March **, 2014, I went to the Prepaid Mobile store and asked to have my deposit immediately credited back to my credit card. I was told by the salesperson ([redacted]) that he would investigate the matter and email me back within a couple of days. I left with him my name and email, a copy of the receipt and the prepaid mobile number to investigate. I also found a complaint on the internet that Prepaid Mobile did not return the deposit. [redacted] It is one week later and I still have not received any reply from Prepaid Mobile.Desired Settlement: I would like a written apology and $479.04 credited to my credit card which is the prepaid mobile fee, deposit and tax within 7 days.

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].

Sincerely,

Review: I bought a sim card for 20$. The seller told me that he needed to link my credit card to my sim card.

Then he swept my card and print a contract. While signing the contract I got distracted by a seller who started a friendly conversation.

As a result, I didn't see that between the paper there was an invoice of $1000.

3 days later I realized that I've been charged of $1000 without my consent. I went back to the shop to contest the paiement.

The seller explained me that it was a normal deposit and that I would get my money back within a week. He asked me to send an e-mail to: [redacted] A week later, my money wasn't back. So I send en e-mail again. I was told to wait an other extra week. But nothing happed. From now, I can't get any further response from the seller.Desired Settlement: I'd like a refund for the "deposit' I didn't agree for.

Review: my name is [redacted], and I am a tourist from Israel. I bought a mobile phone on December [redacted] from Prepaid mobile store, rate agreed was $326.61. they indeed charged me on my CC for that amount, plus $299.99, convincing me that I will be refunded for the $299.99 within a week after returning to Israel, and using my phone with a local sim, as long as it is not at&t.

3 months have gone by, and I still did not get the $299.99 back. the store does not answer my calls, nor my emails. they stole $300 from me, and today I saw that they did the same thing to other people.Desired Settlement: refund from the store for $300

Review: I am a Mexican tourist who went to New York for vacation during the week of Dec. **, 2015 - Jan. *, 2016. During my vacation I purchased an IPhone 5s in this stablishment for USD $250. The terms for giving me this price as that I did not put an [redacted] sim card on the phone for 6 months or I would be charged a fine of USD$499, ONLY if I put a sim card from [redacted] before the 6 month period had ended. When I came back home to Mexico, I realized my bank statement showed both charges, USD$250 for the phone and the USD $499 fine. The receipt is printed at 1:48 pm Dec. [redacted] 2015, and BOTH charges were made at 1:49 pm of the same day, meaning I hadn't even left the store when the fine was charged, so there is no way I could've changed the sim card, since the sales person hadn't even handed me the phone by then. I've been trying to contact the stablishment, and the first day they answered and said the manager was not in and to call the next day, the haven't answered me since then, this call was on Friday [redacted], 2016. I've been calling every day several times a day and get no answer.

Review: I bought a sim card and paid cash ($10.89) for it, but had to leave a refundable deposit Of $200 plus taxes charged to my visa. I was told that I would get my refund after 180 days which expired last December. I have made numerous contact to the company but have not received my refund so far.Desired Settlement: I have a [redacted] account they can deposit my refund.there seems to be a lot of complain about this outfit. I plan to visit the store soon personally if I don't get my refund soon. I have a pdf and original receipts to share if needed.

Business

Response:

customer has purchased a sim card with a credit limit to spend, we are aware now that it has been 180 days past purchase we will be crediting the amount back. please contact us at the support email [redacted] customer has requested a pal pal procedure, we will approve of it. Thank you we apologize for any convenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The conclusion agreement was that they refund me my refundable deposit as per our agreement. As stated below I provided them with all the relevant information that they requested from me, and they stated below that I would receive my refund in 5-7 days which has expired. I have since sent them a couple reminders, but have not received any response so far.I am afraid we are back to square one!!! See the attached for details.Thanks for your assistance again on my predicament. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by prepaid mobile regarding complaint ID [redacted], however my complaint has NOT been resolved because: I forwarded you their response. they keep telling me that their system is down and cant refund me my funds.thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently came to NY with my wife and we were at Times Square. We needed prepaid sim card for 2-3 weeks. We saw this shop on the street and went into check if we can get a prepaid sim card for temporary use. The sale guy asked how many days you need sim for, we said 2-3 weeks max. He said he has a plan for a month which will cost me 20$ and unlimted calling plus text free. I said I need intntl calling as well, he offered a 5$ top up which can give 1000 free intl' minutes. Plan seems good and I took it. He asked for identity and credit card, I gave my driving licence and said will pay by cash as it is just 25$. He said we need your crdit card for security reason, I gave and said charge 25$ also from card. He swapped it for 571$, YES 544 extra USD and said this is a security deposit we will refund you after 30 days of expiry of your plan. First he said we have just blocked this amount on your card, when I checked with bank,its charged. Then sales guy said, dont worry you will get your money back once you stop using the sim and place a request to the particular mail id. I did but got the same reply. Sales guy did not tell me in advance that he will charge me 571$ for "JUST A PREPAID SIM CARD FOR A MONTH's USE". When I argued him he misbehaved, said do what you want to do and leave this shop. Since I am a tourist I was scared and left.Here I dont see a business ethics that if a customer is asking for a prepaid card for a month, the company can keep a security deposit of 544$ that to without consent? Why on earth someone pay so much money for a deposit for just a prepaid sim card? If sales guy would have told me in advance I would have never given my credit card to them. I feel I am cheated and lost money. Please help.These guys have done similar stuff with others in past, see:[redacted]Desired Settlement: I simply want my 544 USD refunded to me immidiately. I am new to the city and do not have much money. Need money badly. If they want take their SIM and refund me entire money (571). I never want to see their face in my life.

Business

Response:

Response: Greetings, The customer in question was given two receipts to sign. One of them was an agreement which states that a deposit will be taken out and also the credit card receipt which lists the total amount of the purchase. The customer in question was well aware of the charges thus signing both copies. Sent on: 12/*/2014 3:18:52 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never informed or asked about deposit of 499 USD. Why on this earth someone pay 499 USD deposit for a prepaid sim card? At the same time I bought a prepaid sim from [redacted] and they charged just the monthly charges, they did not even ask for my credit card. Same was with [redacted] and [redacted]. Are you someone special or you providing some exceptional services? And after all if I would have agreed to pay any amount why would have I been fighting here? Please explain why you take that deposit and what is the purpose. Why you need a whopping 500 USD deposit when a customer needs a prepaid sim for 10-20 days which is worth 20 USD? YOUR SALES PERSON HAS SWIPED MY CARD WITHOUT MY INFORMATION FOR MORE THAN THE AMOUNT AGREED BY ME.Your sales guy never informed me that he is swiping the card for 571 USD which has 500 as deposit. Also, I was paying cash, he dint take it, he said need your card for security reasons, what security reasons? In the marked no one takes deposit for even post paid contracts and you need for prepaid? Your sales guy did not take any signature or asked me to sign the credit card receipt, he just handed over to me and when started arguing your [redacted] misbehaved with me and my wife why so? Send the signed copy of CREDIT CARD RECEIPT so every one can see here. Your sales guy took my signature on small paper document mentioning this is just a document for our records, he never ever mentioned me about that 500 USD swipe. Also, when I got notice from my bank then I got to know that he swiped so much money on card, when I asked he said its just blocked and not charged, when I further argued he said, you just write a mail and you will get your full money back in 14 days, why did he mislead customer? I wrote a mail got a confirmation that you will pay me in 1-14 days of time. Today its more than 20 days, I haven't got a single penny out of it...why? See the attached mail confirmation from your team. Further, every customer has a right to return the product in this country, I proposed to return my sim just 2 minutes after I bought it and I was in your shop, your guys said I will be charged 165 USD if I return the sim. You think its fair business practice that you will charge 165 USD for returning a USD 25 sim? You think you are doing right with customers?Also, if you think you are doing a fair business then why there is a complain by so many international customers and the matter is same? Do you think all are wrong except you? See the link, do you still think you are right? [redacted]

Fine...lets agree that you charged me a deposit but you suppose to pay it back? You agreed to pay me in the mail, I haven't still received the money? Why? I am not using your product, no transaction...please pay my money as it is? Why you keeping it? Who has given you right to do so? You have made this as your business, to cheat international customers as once they leave the country they wont come for 500 USD or so. I am here in New York only and will not spare you unless you pay my hard earned money back.

I do not want to discuss it further and waste my time, please ensure refunding my money or I will file a complain with Attorney in next one week. Rest is up to you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to the agreement to which the customer had read and signed, it states that the customer must wait a full 180 days before receiving a refund for their deposit. The customer was explained the terms and conditions in addition to being asked to read and then sign an agreement effectively station our policies and our terms and conditions. Sent on: 1/**/2015 10:04:25 AM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one explained me terms and conditions and no one allowed me to read. The business simply told me this is for security purpose and infact business told me that your card has not been charged for 571 USD, it is just charged for 27 USD. My bank statement shows that I was charged for 571 USD.Also, your agreement doesn't say customer will wait for full 180 days...the exact language of the useless peace of paper says. "Any plan we issue last a minimum of30 days from the date of purchase. Processing deposit back to customers debit/credit card takes a minimum of 30 days after the purchase is made and could take maximum of 180 days to fully process back to the debit/credit on file."See the attachment and same language you will see. This says 30-180 days and around 75 days has been passed since I purchase and 45 days since my plan is over. Now you can say your agreement is wrong itself? That's why I attached. Open your eyes and see it. Also, I never signed an agreement and you think I am fool that I will sign and pay you 570 USD for a prepaid sim? First you explain the reason of taking 500 USD deposit for a prepaid sim card? Do you have a reason? That's why you were behind bars and you will be behind bars again and I will be going to NYPD and meet [redacted]) to file a complain against you once I am in New York and remember its not far I am there next week only and I have all the receipts and documents as a proof. Better you process my refund before that. It will save you from another legal complications.?

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Sincerely,

Review: I visited Mannhattan the week of 8-15 of december.On * december 2013,I bought a prepaid sim card,Simple mobile.in this store,Prepaid mobile [redacted].I paid 20$ in cash,for the phone card ,it was only for internet dates,the watsapp.then the sales person ask me for a credit card,just in case I would make any foreign call with the card.I didn´t understand this very well,but the sales person give me his name and his telephone number for any question.Because I don´t speak very well english.The charge was:521,50$

After I told a friend,then my friend call to the sales person to ask for the charge.And the sales person told her the same.And that the money would be refound in two years.like a garantee.

When I came back home I notice a charge of 521,50$.althought I didn´t call to any foreign number

I have been waiting for it,but it doesn´t refound back.

Please help me to refound my moneyDesired Settlement: I think that this business is the reponsability

Review: I was with my husband in Manhantann in October 2014, when we decided to buy two mobile phones. It was when we went to the Prepaid Mobile on [redacted], there we were instructed to pay the amount of $ 500 more in order to use the phone in Brazil, and that the money would be returned in 3 days after sending email to Prepaid Mobile. When I realized It was a scam I contacted one of the vendors, [redacted] (a Facebook page: [redacted]) he did not deny me it was a scam and asked how I had discovered.Desired Settlement: The business has to refund our money

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].Sincerely,[redacted]

Review: At the beggining I would like to wrote tha probably You know tha case - here are some links: [redacted]

The case is that I was a tourist in New York, I I wanted to buy a sim car vaild only to call somebody to me during my holday in New York. I came to that shop I i was told that exactly that kind of sim card is for 15 $, so I bought it, what was surprise for me that when I looged to my account I saw tha they charge me additional 544 $!!! Without my knowledge. So it it a horrible scam. Further trys to get my money went for nothing... As I gave You a www link above as You see there are a lot of people in that kind of situation. Maybe there will be no chance to get my money back, but these guys should go to the jail. At what is more even that sim card that I bought didn't work - was off.

Regards,

[redacted]Desired Settlement: I would like to get my money back or at least try to get these guys to the eye of justice.

Review: last 09/**/2014 I went to prepaid mobile shop because I asked for an unluck mobile sammsumg galaxy s5 with sim card to talk during my week in new york, the total price for every thing was 495.37 dollars taxes included and one case for the phone. and when I give my credit card to the seller he printed me 2 more tickets for the amount of 544.36 + 326.61 dollars (total amount charged on my card 1366.34) without telling me any thing, when I asked the seller he told me that the rest leave like a deposit that I will get it back when I come back to my country but the sells man never said nothing about any deposit. the same day I try to give them back the phone but the didnt want to accept the phone and I came back the next day and they told that for 25 dollars charge they will refund me the deposit but the supervisor must call but nobady called me. then a I went again un Wednesday and I had to call the police to 9/** because they didnt want to recive the phone back and just because the police went to the shop they took the phone and accepted to refund me 892.01 dollar but that refund it still not in my acount 5 days later. they told that I must lost 474.33 dollars for canceling the agreement but I never sing any agreement because I just wanted a prepaid mobile to talk during my week in new york.

you go to this web site you will see many complaints with just touris that this shop do just to tourist [redacted]Desired Settlement: I want the shop to refund the total amunt they charged me of 1366 dollar because they kept the phone and I gave gave them in front the police

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].

Sincerely,

Review: They offered a prepaid mobile data plan where they charged 15 dollars for the plan but charged 99 dollars as a "reserve" on case you go over your limits. They also charged an extra 100 dollars for a wifi hotspot device that is to be reindeer once you return the device. Warning signs that I should have picked up on was that they don't present you with a contract to sign. They don't clearly explain the reserve charges and present that to you last minute ambushing you with it. They also do not not give a proof of credit. There is a verbal promise to return the money within one week after termination of service. A phone number is given to contact then but the phone number proceeds straight to voice mail.Desired Settlement: The desired outcome would be if they return the monies that are owed that they wrongly held onto.

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted]. I have tried to contact them through their number they have given as well as through contact info via visa but unfortunately all their contact information leads to dead ends.

Sincerely,

Review: I am an international traveller visiting [redacted]. I went in the store "Prepaid-Mobile LCC" to buy a prepaid sim card. The salesperson asked me for my credit card and he insisted that this is a regulation applied in all USA. I gave him the credit card Plus $10 the sim card cost. He then printed me a receipt with $1499 taken from my credit card without my consent. When I complained about this, he said this is a requirement that we link your card with the sim and it will be used for authorisation purpose only and we have not charged you anything. When I went home, I noticed that the amount was taken from my card and never came back again. When I wrote them an email about this suspicious deposit, they reply that they will give me back my money in 180 days. But I have serious doubts about it...Desired Settlement: A complete refund of the 1499$ charged

Review: Whilst recently holidaying to America my girlfriend and I purchased 2 prepaid sim cards from the Prepaid Mobile Shop in NY on Nov ** 2014. Three transactions were made in the store (see receipts attached).Transaction #[redacted] (Credit Card)Transaction #[redacted] (Cash)Transaction #[redacted] (Deposit - Credit Card)Apologies the receipt ink has faded due to the stores poor print machine.The transaction in dispute is #[redacted]I paid a deposit of $544.36 ($499.99+tax) which was withdrawn from my credit card and I was instructed that it would be re-credited back to me after 30 days if I did not breach the contract (which I did not) in which it may take up to 180 days. After returning back home to Australia I contacted the company on the supplied email ([redacted]) and they replied stating that my refunding process was underway (Dec ** 2014). No refund was made and their email addresses do no longer exist.The company in question has a history of fraudulent activity and I believe is known to the authorities for these kinds of criminal activities.I have contacted my financial institution who are also investigating the matter.[redacted]Desired Settlement: Re-credit of the amount $544.36 ($499.99 + $44.37(tax)) which was taken from my card and not returned.