Prepaid Mobile Shop

Customer received full refund minus $+ $due to a cancellation fee as stated in our Prepaid Mobile No ContractIf customer failed to understand the terms of the agreement we apologize but we assure you we do not force anyone to sign any documents we issue

Dear ***,
We have received the response writing by Hadar and we would like to say customer was fully informed of the additional fee and was provided a sales receipt at the POSCustomer agreed and walked out of the store and later returned complaining that the amount was too highAt this point, we can no longer credit the customer back any amount because these are all valid charges that the customer agreed to payWe appreciate you help
Thanks! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The conclusion agreement was that they refund me my refundable deposit as per our agreementAs stated below I provided them with all the relevant information that they requested from me, and they stated below that I would receive my refund in 5-days which has expiredI have since sent them a couple reminders, but have not received any response so farI am afraid we are back to square one!!! See the attached for detailsThanks for your assistance again on my predicament
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Prepaid Mobile regarding complaint ID ***.Sincerely,*** *** ***

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID ***
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Prepaid Mobile Shop LLC regarding complaint ID ***.Sincerely,*** ***

read the litany of complaints against these scammers charging deposits that they have no intention of refunding. charged me a deposit for no AT&T 180 days deposit agreement on 5th June, the 180 days has passed, the phone has never been connected to AT&T and of course the deposit has not been refunded as per their written receipt. Will now have to go through my credit card company as the charge came from Ali Express Wireless Glen Oaks,

Prepaid Mobile 488 7Th Avenue New York charged me a deposit for no AT&T 180 days deposit agreement on 5th June, the 180 days has passed, the phone has never been connected to AT&T and of course the deposit has not been refunded as per their written receipt. Will now have to go through my credit card company as the charge came from Ali Express Wireless Glen Oaks, this is nothing but a scam

Revdex.com:At this time, I have not been contacted by Prepaid Mobile Shop LLC regarding complaint ID [redacted].Sincerely,[redacted]

Customer had purchase a prepaid sim card from the store for $25. The rest amount was 199.99 international credit to call abroad. Customer was full aware of the plans and the rates under store policy, once...

the prepaid plans are purchased we cant cancel, and all the remaining credit will expire in 30 days from the date of purchase. Store policy for prepaid are stated on the receipt as well in the store .

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].
Actually I tried to contact them but the phone number provided on the receipt was not reachable.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].I have emailed them several times, without response.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].But my situation was resolved by my own Russian bank, who has finally made a decision to refund money back.Sincerely...

yours,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No one explained me terms and conditions and no one allowed me to read. The business simply told me this is for security purpose and infact business told me that your card has not been charged for 571 USD, it is just charged for 27 USD. My bank statement shows that I was charged for 571 USD.Also, your agreement doesn't say customer will wait for full 180 days...the exact language of the useless peace of paper says. "Any plan we issue last a minimum of30 days from the date of purchase. Processing deposit back to customers debit/credit card takes a minimum of 30 days after the purchase is made and could take maximum of 180 days to fully process back to the debit/credit on file."See the attachment and same language you will see. This says 30-180 days and around 75 days has been passed since I purchase and 45 days since my plan is over. Now you can say your agreement is wrong itself? That's why I attached. Open your eyes and see it. Also, I never signed an agreement and you think I am fool that I will sign and pay you 570 USD for a prepaid sim? First you explain the reason of taking 500 USD deposit for a prepaid sim card? Do you have a reason? That's why you were behind bars and you will be behind bars again and I will be going to NYPD and meet [redacted] ([redacted]) to file a complain against you once I am in New York and remember its not far I am there next week only and I have all the receipts and documents as a proof. Better you process my refund before that. It will save you from another legal complications.?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

According to the agreement to which the customer had read and signed, it states that the customer must wait a full 180 days before receiving a refund for their deposit. The customer was explained the terms and conditions in addition to being asked to read and then sign an agreement effectively station our policies and our terms and conditions. Sent on: 1/**/2015 10:04:25 AM

Complaint ID#: ...

[redacted]
Company Name: prepaid mobile
Company Contact: [redacted]
Company Phone: [redacted]
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member: [redacted]
Response: Greetings, The customer in question was given two receipts to sign. One of them was an agreement which states that a deposit will be taken out and also the credit card receipt which lists the total amount of the purchase. The customer in question was well aware of the charges thus signing both copies. Sent on: 12/*/2014 [redacted]

Revdex.com:
At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].
Sincerely,
[redacted]