Precision Plumbers LLC

We apologize that you were dis-satisfied with our plumberHe is new with our company and we will discuss this with himWe appreciate the feedback and we will do further training with him to ensure this does not happen in the futureWe agree that we should refund your $Since you did write a
check, we can write void on the check and mail it back to you or shred itLet us know which you would preferAgain, at Precision Plumbing we pride ourselves on customer satisfaction and quality workWe deeply apologize Thank you. ***Office Manager

Initial Business Response /* (1000, 7, 2016/01/04) */
***, I made my owner aware of the situation and we just would like to apologize for any inconvenienceWe at Precision Plumbing Solutions stand behind our workmanship and for any reason a customer is dissatisfied we take that very seriously
After speaking with my owner regarding your concern, he has instructed me to refund your money to youWe will be mailing a refund check to you be the end of the weekAnd would like to say we appreciate your feedback and apologize

Complaint: ***
I am rejecting this response because:
I did not contact ***. He responded to my post about the leaking spigot knob. He said he "does that now" meaning, I assumed he changed jobs and works for a plumbing company. I told him the issue and he said to replace both spigots (if that's what they needed) it would be $each. He came early to my house before I could get home and I gave him the code to get in. I was only minutes away and he was already done when I arrived home. I didn't make the check out to him. I left it blank because I wasn't sure who to make the check out to. *** made the check out and I'm actually not even sure who it was. I just saw that it was cashed and that was all that mattered to me. *** said that his work came with a guarantee and everything seemed to be okay, until January. They both cracked and when *** kept giving me excuses as to why he couldn't make it or simply ignored my messages, I finally called the office and they told me that *** was terminated that morning. I explained the situation and they told me they did not have a record of my address having a service call which surprised me. I don't know what they had worked out as far as side jobs but *** did tell me on the phone that morning that he did let his employees do side jobs. I don't know what *** bought on a company credit card. I don't know what he used and didn't use on my house. *** has refused to even come and look. Yet, he took money out of ***'s check based on parts for my house. He promised to send me the invoice for the parts that were charged, and that hasn't happened either. On ***'s check, they wrote "customer called....." so they are using me as a customer in order to get their money back but they will not treat me as a customer and fix what their employee did. Shady and a lack of integrityI didn't hire *** to do the job as an individual. I hired him because he worked for a plumbing company and expected to be treated as a customer throughout the entire process. Once they fired ***, they fired a customer too and are leaving a bad name for themselves when they don't even offer to come out and see what their employee did. When you don't even acknowledge a problem, you don't care about fixing it. Terrible customer service!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did not contact ***. He responded to my post about the leaking spigot knob. He said he "does that now" meaning, I assumed he changed jobs and works for a plumbing company. I told him the issue and he said to replace both spigots (if that's what they needed) it would be $each. He came early to my house before I could get home and I gave him the code to get in. I was only minutes away and he was already done when I arrived home. I didn't make the check out to him. I left it blank because I wasn't sure who to make the check out to. *** made the check out and I'm actually not even sure who it was. I just saw that it was cashed and that was all that mattered to me. *** said that his work came with a guarantee and everything seemed to be okay, until January. They both cracked and when *** kept giving me excuses as to why he couldn't make it or simply ignored my messages, I finally called the office and they told me that *** was terminated that morning. I explained the situation and they told me they did not have a record of my address having a service call which surprised me. I don't know what they had worked out as far as side jobs but *** did tell me on the phone that morning that he did let his employees do side jobs. I don't know what *** bought on a company credit card. I don't know what he used and didn't use on my house. *** has refused to even come and look. Yet, he took money out of ***'s check based on parts for my house. He promised to send me the invoice for the parts that were charged, and that hasn't happened either. On ***'s check, they wrote "customer called....." so they are using me as a customer in order to get their money back but they will not treat me as a customer and fix what their employee did. Shady and a lack of integrityI didn't hire *** to do the job as an individual. I hired him because he worked for a plumbing company and expected to be treated as a customer throughout the entire process. Once they fired ***, they fired a customer too and are leaving a bad name for themselves when they don't even offer to come out and see what their employee did. When you don't even acknowledge a problem, you don't care about fixing it. Terrible customer service!
Sincerely,
*** ***

Don we are sorry you are not happyWe did try to work with you on your projectWe bid first for a rough in and a finish on the property along with a permit that you requestedthen you wanted to do the finish yourselfAnd according to StLouis county code an unlicensed person can not perform
work under a permitIt is StLouis County codeWe did however do as you asked and called in the rough inspection and the inspector saw the other work being performed that was not being done by us and not under our permitWe will not violate StLouis County codeAs a honest and licensed plumbing company it is our duty to up hold plumbing codeSo we didThe inspector failed it because of the UN-authorized workWe then offered to re-bid the whole end of the project so we can move forwardWe were never told to go aheadThen two weeks later we received a call stating how un-happy you were and you were also yelling at the office staffThe office staff did not "cuss you out"You were screaming at her and she asked you to stop or the call will be dis-connectedYou replied that you didn't careWe have since then pulled our permit from the job so you can hire another contractor to work with because we also do not want to proceed working with you in a hostile situationWe will submit a bill to you for the work we did complete

We apologize that you were dis-satisfied with our plumberHe is new with our company and we will discuss this with himWe appreciate the feedback and we will do further training with him to ensure this does not happen in the futureWe agree that we should refund your $Since you did write a
check, we can write void on the check and mail it back to you or shred itLet us know which you would preferAgain, at Precision Plumbing we pride ourselves on customer satisfaction and quality workWe deeply apologize Thank you. ***Office Manager

So after speaking with my plumberwe installed a customer supplied universal handle which does work for different brands including Moen but using parts like this can cause problemsEither way we probably shouldn't have we will void the invoice #*** and if there is any additional problems we will
install the correct part for only the price of the part sorry for any inconvenience. Thank you. *** ***

Complaint: ***
I am rejecting this response because:
The complete miss-representation of Precision Plumbing's response is unfortunateThe documents, WRITTEN documents and WRITEN correspondences does NOT support the claims made in your responseThe original scope of work was crystal clearYou, as in Precision Plumbing was unable or unwilling to complete the ORIGNAL SCOPE OF WORK period - nothing more needs to be saidIn addition your inference of code compliance is interesting, as AGAIN, our original and written scope of work included the requirement of code compliance and full approval of permits - Precision Plumbing did NOT fulfill that requirementSo, please don't try to claim some moral high ground - my experience with Precision Plumbing is far different! Furthermore, you nor any representative from Precision Plumbing provided us with this "additional proposal" to finish the work that you did not complete - it never happened, so there was NOTHING you were waiting on from usAnd to be clear, I was very specifically told to "*** ***" - just so that you know how your office staff is treating customers.We were only looking for two things: A correction of the invoice and an apology for being cussed outWe have received neither one so we formally reject Precision Plumbing's response.
Sincerely,
*** ***

First, *** did work for our company but was terminated*** called the day he was terminated and let us know that *** was a friend of hers and she contacted him directly to do a side job for her back in July and was having issues with the work that he didWe stated that he no longer
works for us and the call was not ran through the company so we have no part in itEmployees can use the company van to do side work but they are required to ask the officeThis was not done at allHe Used our company card to purchase parts for this job on 7/18/to go and do side jobs that we knew nothing aboutThe parts he purchased for these jobs were $so we deducted the parts and mileage out of his check and *** had no complaint upon his release because he knew he was in the wrongIt is not the companies fault he id a side job for almost the cost of the parts which apparently he charged $for the job that he possibly did wrong or the hoses were left on which caused them to freeze and breakWe did give *** a bid with our exact prices we charge which is $per hose faucet and even gave a discount of 25% which we didn't have to do but wanted to try to help her out. We take care of all of our customers and she was not our customerShe wrote the check directly to *** personally so he was paid for this work he performedWe have been more than helpful to *** and can not do more than what we have already offered and honestly we don't not want to ever work with herShe doesn't even have an invoice from us because we didn't do the workWe wish her the best of luck trying to get a refund from ***. Attached is the deductions from the check, the invoice where he made an UN-authorized purchase of her hose faucets on the company credit card, the estimate for the hose faucets, and our standard book pricing

On 8/1/2016: Tech went out to unclog backed up kitchen sink at [redacted] on 8/16/tech cabled kitchen sink 40'
removing all clogs from that drainKitchen sink was then draining properlyTech coached tenant not to abuse drain with grease and foodTenant was satisfied and happy with no back ups.Tech was dispatched out to [redacted] on 8/26/for a clogged main drain (totally different issue)Not the kitchen stackAfter doing some investigating outside to see if the main drain was clogged beyond the house the tech lcoated a 4" cleanout in the rock garden 6" below the gournd surfaceSure enough the main drain was full of rocksA whole different issueTech then spoke to the land lord on the new issue giving diagnosis and pricesLandlord was not liking the cost of the repair and refused the tech to cable main drain and any other workGiving the discovery of the rocks in the edrain this sewer needs to be pump ed out or even possibly replacedIt's unfortunate they refused to all us to help them or for them to pay for the work that needed doneThis issue would have been resolved along time ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

We definitely did not take that many calls in one dayI spoke with you personally and do remember our conversation because I also spoke with you the following dayWe offer emergency service and if you do not want emergency service you can definitely let us knowEmergency service for any company is a higher rateI apologize that you upset about our service feeBut we tell every customer what the emergency fee is up front

That day when we sent the plumber out we said on the phone that we have emergency service available that eveningThat it would be $Our next available would be on the following Monday which was four days away from thenWe stated it was emergency service

Complaint: ***
I am rejecting this response because:The response from the company is not honest and not based on the facts.? 1, We had the service from them on Aug4th, not Aug 16th as the response claimed (the credit card payment shown the date), and they do not know what they are talking about; 2, After we called them about the same problem came back in the middle of the Augand the Tech *** stopped by (not Aug26, as response claimed)? and said we need to run the camera through the sewer system which we refused .? 3, We had another sewer company came on Aug26, and the tech solved the same problem without run camera through the sewer system (credit card payment as a evidence).? we will send you all supporting documents if required.? Thus, we paid for the service which did not solved the problem and again the company tried to get us unnecessary service and charge more
Sincerely,
** ***

When we cable a sewer and it immediately we would not recommend a camer unless we see a problemWhen there are rocks visable in someone's sewer (as we saw in yours) it has to be camerad to find out what the problem is and how to fix itThis problem will not end until the rocks are removed or broken pipe is fixed which we will not know how to fix without a camera.So now that another company has came out more than likely it will back up again until the rock or break is addressedWe are sorry you don't under stand but your will after this keeps happeningAlso we were going to cable for free and only charge for cablingThat is fair

To begin, we started the job on 3/7/and finished on 3/18/We never said the job would take days to do the jobIt typically takes us about? 1/- weeks to complete this kind of jobI, Jesse Ray, sat down with [redacted] on the 14th and explained if she needed us to work around her
schedule or anything like that we would and she said she just wanted it done.? We bid this job originally on 9/25/so it wasn't like they were waiting on us to finish the job because we were holding them up I explained that the concrete was harder than but the dirt was even harder so it was going to take alot longer.I didn't say (like alot of other contractors do) that it was alot harder so we are going to need more moneyWe had hours total on this job because we had guys there multiple days trying to get it done faster.? It's odd [redacted] said I refused to fix the issues when on of their main issues what that the original concrete that we broke out was wavy, even though I explained that if they were going to tile typically tile guys float the concrete on a basement but I said I would be happy to rent? a concrete sander and sand the concrete at no extra chargeWhich I had a guy do for hours but not at all surprising [redacted] was still not happy.? The next issue she has was the dust and concrete splatter got on some things which I understand even even though we tried and covered some things we let them know concrete dust could get everywhere and if they had anything of value to move it so they move it foot away from the walls where we were working onWe we assumed they were not worried about the dust but when I spoke to her husband I explained I would pay for a cleaning person to clean their whole basement but he wanted me to credit him $150.00, which I took it off of the billThe next problem is water, there is a basement full and I mean full of stuff and the basement leaks water and when we used the concrete sander and got a little on a couple of thingsBut we didn't flood the basementLast I saw theres a pool pump in the basement with water still running across the basementI also explained to Jim ([redacted]'s Husband)? that I would be willing to credit some money back for things that were wet, even though their basement leaked.? We did rough in a bathroom underground which I personally checked the measurements before and after the concrete and were perfectAs fas as us quitting I never quit[redacted] just decided even though I was doing everything possible and I was diligently working with her husband to fix everything they were not even though it cost me more moneyWe all wanted to quit, it wasn't a good atmosphere we were so uncomfortable from being yelled and cussed at about coming in and out of the door to get stuffSo we set a ladder up and just used a window in the basement to come in and out ofShe even mentioned once where we were lucky no on was shot because she has her ccwSo I guess you have both sides here nowI'm still willing to work this out if it is reasonableAbout the Marines, she never mentioned that to us because typically we would also give a military discountMost of my family, my father who started this business were in the military and we have even lost some family in the MarinesThe original bid was $5,and the only this we did not finish was thebattery back up sump? pump which they told us not to do it so we billed $4,640.00The original bathroom bid which included breaking concrete roughing in a bathroom and doing all the waterlines and drain the only thing we didn't do was run PEX waterlines and stub the sink drain over the customer was going to do all the rest we bid it for $2,we billed $1,which was super fair because all that is left is waterlines and one drain

[redacted], we as a company will not let a customer complete work under our permitIt is our duty to protect StLouis County code as a licensed StLouis County contractorWe have never had such a difficult time with a contractor as we have had with you alsoWe will submit an invoice to you as explained in the first responseYou will have it by the end of business day tomorrowAnd you were screaming and being belligerent to our employeeThat will not be toleratedNo one should be screamed at when they are just trying to help youWe will submit our invoice for the work that is completed and we will severe any kind of business relationship we have with you

Complaint: [redacted]
I am rejecting this response because: I acknowledge that you told me it would be $175.? But at no time did you explain that is the emergency rate or give me the option of a regularly scheduled appointment for $68.? Fortunately, I haven't had to call a plumber in the past, so it was my assumption that $was the going rate for a house call.? As I did not have an emergency, I would have scheduled the appointment for later for $had you informed me of that option.? You also claim that you didn't receive 1,calls that week.? Even if it was half of that, 500, that doesn't change the fact that I made one call to one plumber, you, and I recall the conversation very clearly.? And yes, we did speak twice.? Both times you claimed that I was lying; as you are here on Revdex.com.? ?
Sincerely,
[redacted]

Our plumber that was out to your home will return from vacation tomorrow morning. We would like to speak with him regarding this. We will have our official reply tomorrow for you.