PreciousPieces by Suzanne

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***
*** ***

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I have the recording pulled up from callIf you can please call me at *** and ext*** to clear this upThank you.?

Hello ** ***Thank you for leaving a review regarding your experience with us at MVAWe apologize for the unwanted calls as we understand it could be an annoyanceI was able to research our calling database based off of the information you have provided here and our system shows calls made
from our company to your telephone number from 4/17/to 6/12/The documented call log for your number is as follows: 4/- call did not properly go through, 4/- caller hung up (no talk time with a rep), 4/- connected with a representative in second conversation explaining you were not interested at that particular moment, 6/- connected with a representative in a second conversation with Darleen where you expressed to be placed on our do not call list and asked for our company information which was given to you and your telephone number after the call ended was placed on the do not call listPlease note that there are many other companies out there with similar names and that offer the same services but are not usAlso, all of our calls are recorded and there has not been representative that you spoke with us from MVA that insinuated being a part of, working for, or affiliated with a dealership or the manufacturerMisleading sales tactics are staples of many companies out there, but not with usWe do pride ourselves in offering the services that we do without having to mislead potential consumers into doing soAgain, we apologize for the calls that were made to your phoneAs of your call with Doreen on 6/12, your number was added to the do not call list and we have not, nor will we be calling you againTo stop all unwanted calls, please look into the National Do Not Call list: https://www.donotcall.gov/

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A pro-rated check was sent out 9/16/If you need any other information please contact customer service.?

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*** ***Upon looking over your account with us, you do qualify for a refundWe would like you to call Customer Service at *** Monday-Friday AM to PM and ask to speak to a member of management for in depth information?

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There is a cancellation procedureThe booklet we sent out to you has your vin number and policy number that needs to be cancelled out and have on fileWe also need the odometer reading for the cancellation to be finalized in case the mileage is used for a pro rateAny further questions please
call customer service at ***?

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reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello *** ***
? Thank you for leaving a review for MVA! We use all reviews to constantly upgrade the customer experienceI have looked into the calls you have received by the phone number you have providedThere have been quite a few calls made to your phone number that I can see
here, and for that I sincerely apologize as I personally understand the annoyance and inconvenience of receiving unwanted callsAs of 5/21/2018, your number has been placed on your Do Not Call listWe shall not be contacting you againPlease note, this will not stop other companies who may offer the same services from calling youTo stop all unwanted calls, please look into the National Do Not Call List https://www.donotcall.gov/Thank you and have a great day

Motor Vehicle Assurance is a under writer for all vehicles makes and modelsWe provide the extension to consumers when the original manufacture warranty expiresAfter the contract is sold, if a customer wants to cancel they call into customer serviceAt this time, a rep would explain the
cancellation policyThe rep did not refuse to cancel the account, they explained you have to send in documentation to close the account firstAccounts are sensitive because they are assigned to your vehicles vin numberIf you need further assistance please do not hesitate to contact a customer service representative at your earliest convenience.?

We are sorry for the confusion you guys experiencedAll contracts are required a written notice to cancel the policy per the contract so we have documentationAlso for the notarized odometer statement, this is used for pro rated refunds if there is one dueAll contracts within the days get the
deposit back 100% as long as we received the cancel letter and contract within that timeIf you have any further questions please contact me at *** *** ***.? ? Thanks***? Compliance Director?