PreciousPieces by Suzanne

Complaint: ***
I am rejecting this response because: HOW WOULD WE HAVE GOTTEN THE CONTACT INFORMATION OF THIS BUSINESS IF THEY HAD NOT CONTACTED US?
Regards,
*** ***

Hello *** *** Thank you for your review on your experience with MVAWe use all reviews to consistently upgrade the customer experienceUnfortunately, we have not been able to locate any evidence that you have been contacted by our company at any point in timeOur technical department as
well as the compliance department have searched tirelessly with the information you have provided here and it has come to a dead endAlso, we assure you that while many companies may send out mailers or letters to potential consumers, we have never sent a mailer, post card, letter or any said correspondence to households who are not actual customers in our 3-years of businessThis is a practice that we do not believeWe apologize for the confusion, but the mailer you may have received is not from usRegardless, both telephone numbers you have provided here has been added to our do not call list so we will never be able to contact youAgain, this does not mean that other companies who offer the same services will not try to reach out to youTo stop ALL unwanted calls, please look into adding your telephone numbers to the National Do Not Call List: https://www.donotcall.gov/If you additional assistance is needed regarding this issue, please contact us at *** *** *** Monday- Friday 9AM to 5PM Eastern time and ask for a member of managementThank you

There is a formal cancellation processPlease call into me directly so I can assist you with this and come up with a agreeable solutionSorry for the inconvenienceext914.

Hello *** *** Thank you for leaving a review with us at MVAWe appreciate all feedback, positive or negative, to consistently upgrade the consumer experienceI was able to search the calls through our database based off of the information you provided here, I did see a significant
amount of calls to the phone number you providedFirst and foremost, I would like to apologize as I understand the inconvenience and annoyance this may have caused youI am taking the step to place you directly on our Do Not Call listYou shall not be called by our company againPlease note, this will not prevent any other companies who may offer the same servicesLook into the National Do Not Call list for additional assistance with thatAgain, we do apologize for the inconvenience this may have caused you but rest assured that this has been taken care of on our endIf you have any additional questions or concerns, feel free to contact us at *** *** *** and ask to speak with a member of managementThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I am no longer contacted by this businessI do want to add a log off the calls I have received by the business: 10/2:52pm, 10/9:34am,10/8:am, 10/1:39pm, 10/1:00pm, 10/2:14pm, 10/9:50am, 10/9:41am, 9/9:am, 9/8:14am, 9/8:51am, 9/11:am, 9/8:33am, 9/12-9:33am, 9/1:06pm, 9/12:05pm, 8/7:54am, 8/10:32am and 11:am, 7/9:38amAnd the last goes on dating back months and monthsThis company called me from different "local" numbers that I was able to identify as being them by either answering the call, or calling the number back and listening to the recordingSeveral times adding myself to their so called no call listBy this company claiming to only have contacted me a couple times, they are either lying or massively unaware of the numbers of calls being put out
Regards,
*** ***

Hello *** Thank you for leaving a review with usWe use all feedback to ensure we are always upgrading our consumer experience! We do apologize if you feel like you were called excessively by our companyI can understand personally how much of an annoyance that may beUpon looking into
both of the phone numbers you have provided, our high tech database shows no calls made to one of the phone numbers you have provided but phone number ending in *** showed only calls made where you did not answer the call between 2/and 3/and only one call in which you spoke with a representative for secondsAgain, I can understand the annoyance of getting unwanted calls which is why I have manually entered both of your phone number provided here on to our DNC (Do Not Call) ListThis will stop our representatives from reaching out to you furtherPlease note, this will NOT prevent any other companies who may offer similar products from calling youI hope I was able to help hereIf you come across any other issues or have any questions going forward, you may reach us at *** *** *** - this is the customer support number open Monday-Friday 9AM to 6PM Eastern timeThank you!

I am rejecting this response because: all I wanted is to process my cancellation of the policyYou
even said the packet that was mailed to me was just info of the policy and don't have a policy cancellation formTo cancel is to write a written policy from me so I can get my refund of $That's what I want to accomplish hereIt was deceiving from the first agent who got my account information and process it then later on told me $will be taken out from my accountOn which I kept repeating telling him that I don't want the policy and wanted to reverse the payment which he said he can't doWith that being said I would gladly write the cancellation letter to you to get my refund of $
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: During the course of my initial contact with the company I felt pressured to give a deposit that date to secure the warranty. The representative, Frankie, did NOT reiterate to me, nor did he state once, that I had days from 8/5/to accept or cancel the warranty, as I recall. I was under the impression via our conversation that I would have days from the date of receipt to review and cancel the warranty. I received the policy late August. I would like to hear the recorded conversation. I believe I am entitled to the dollars I have paid this company.When I called to cancel on 9/11/16, the representative was adamant that I was not entitled to ANY refund at all. After sending my return receipt requested letter of cancellation and including all information regarding the policy INCLUDING the mileage, I was told they needed a letter notarized for the mileage only. I have done that today. I do not feel that the representatives I spoke with gave me full and complete information regarding 30-day cancellation period or what information was required to send in a notarized letter for a refund to make educated decisions. I want a full refund from this company!
Regards,*** ***

Upon retrieval of records sent by you to cancel the contract, that is when the contract gets closed outIf we have no record of any letter to cancel the contract stays active.

*** ***First and foremost, thank you for your feedback on our company and your experienceWe do our best to achieve high customer service and a quality product to our current and potential customers and we can only sustain this by reviews like yours. Upon looking over all notes and
information regarding your policy, here's what was foundThe initial contact date and down deposit was made on 8/5/in the amount of $to start your day review periodDuring this initial call, it was explained to you multiple times, for your benefit of course, that you (and all) first time customers have a day review period starting on the purchase/sale date by federal and state lawIt is also stated during our recorded voice verification at the very end of the call to ensure that you understand the details of the coverage and review period offered, that your down deposit is fully refundable to you within your 30-day review period if you choose to opt out of our coverageIn addition, it is also stated in your policy handbook that date you purchased it, the day review period, the date the policy becomes effective, and the date of your first billAfter receiving the booklet, we have not heard back from you until 9/16/2016, the date after your first payment was drafted.It was in this phone call made to our customer service department on 9/16/2016, you expressed the request to cancel due to not being able to financially handle the paymentsOur highly trained customer service representatives are always giving our preferred customers with financial hardships the option to lower their monthly payments, deffer a payment, change payment dates, ectto cater to our customers budgetsOur customer service representative Frankie tried to offer these options to you before putting in the request for a cancellationYou declined, so Frankie explained to you the cancellation information needed to fulfill a full closeout on your policyThis is also outlined and explained in the policy handbook you received in the mailThe documentation is for both your protection as well as ours to ensure everything is in written notice regarding your requested cancellation.We received your written cancellation request on 9/21/Your policy was officially cancelled out on that date as well as a closeout on any future payments to be drafted from your accountAs noticed, you did officially cancel out your contract after your day review periodConclusively, it is stated in your policy handbook, a cancellation after your day review period is subject to a review of a pro-rata refundIf you sent a letter with written mileage or odometer statement with your cancellation letter, we can review your account to see if you qualify for a pro-rataYou can contact our customer service department for more information at *** *** *** Monday-Friday 9AM-5PM EST as well as myself at the contact info and extension below for more informationOnce again, thank you for taking the time to send us feed back! I hope this clears up any questions or concerns you might have had. Sincerely,Stephanie C***- Customer Care SupervisorNationwide Vehicle Assurance** *** *** *** ***
*** *** ** ***
*** *** *** *** ***

*** ***First and foremost, we do thank you and appreciate your feedback regarding our company and your experienceWe do regret to hear your experience with one of our sales representatives, as we do not condone misrepresentation of our company or our productWith that being said, the sales
representative mentioned above will have a discussion with upper management regarding this issue as we take honesty and compliance very seriously. Upon looking over the information we have on the policy purchased on 9/27/2016, you reached our customer service department the next day (9/28/2016) and spoke with Frankie- one of our highly trained customer service representatives to assist you in this matterThe notes in our system show within the call that you expressed your concerns and requested a cancellation of the policy as well as a refund of your down deposit made on 9/27/in the amount of $The same day of your requested cancellation on 9/28/2016, your refund was complete in full. Again, we do thank you for your feedbackIf you have any other questions, concerns, or to use our services in the future you can contact our customer service department always at-the-ready Monday-Friday 9AM-5PM EST at *** *** ***Thank you! Sincerely, Stephanie C*** * Customer Care SupervisorNationwide Vehicle Assurance ** *** *** *** ***
*** *** ** ***
*** *** *** *** ***

Please contact *** (Compliance Director) at ###-###-#### to discuss this matterSorry in advance.

We are sorry to hear to confusion with your accountIf you can call me so we can come up with a solution, please call me at *** *** *** Thanks *** ***Compliance Director

*** ***We thank you very much for your inquiry into this matterAccurate mileage is very important at the time of purchase due to qualifying you in the correct coverage for your vehicleUnfortunately, after looking into the mileage of your car at the time of purchase, it was said to have been
around 130k at that timeThis would make your particular vehicle ineligible for the policyAdditionally, upon looking into your contract here with us, it is stated that your contract has been cancelled and is in process of being fully refundedOne of our customer service reps will be contacting you when this is done with information regarding the refundIf you have any other questions, please do not hesitate to contact us Monday- Friday 9AM to 5PM EST at *** *** ***Thank you!

Hello *** *** Thank you for leaving a comment regarding your experience with us here at MVAWe use all feedback to consistently upgrade the consumer experienceI was able to look into any calls made to the phone number that you providedFirst and foremost, I would like to apologize regarding
the unwanted callsI can understand how much of an annoyance it might become, especially if the service being offered is unwanted. I found that we did try to reach out to you quite a few times and a representative has spoken to you timesAs you should have been placed on our do not call list after the first unwanted call, I see it was not done and unfortunately the rep that you spoke to back in March is no longer with us to receive any disciplinary actionsEither way, I have personally placed your number on the Do Not Call list within our databaseYou will not be called by us againPlease note that this will not stop any other companies who may offer the same products from calling youTo stop all unwanted calls, please look into registering your phone number with the National Do Not Call ListThank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,Thank you for submitting a reviewI have checked into any information you have provided here and and our system shows that you were only contacted on occasions between 8/and 10/Each time, it looks like the calls were around seconds longWe apologize for the annoyance, but you
have been added directly to our DNC (DO NOT CALL) List and you should not receive any additional calls from our officePlease note that this does not stop any other companies from contacting youIf you have any additional questions, please call us at *** *** *** Thank you!

Hello *** ***
Thank you for leaving a review regarding your experience with us MVAWe use all reviews to constantly enhance the customer experienceI truly apologize as you feel that your experience with us has been less than satisfactoryWith that being said, I have taken the
time to look into your account with us and listened to any calls linked to the phone number associated with youAs our customer service team did provide you with all of the necessary knowledge on the product and company, it seems as if the refund process/cancellation wasn't handled properlyAlthough it is required to have a letter of cancellation to completely void out the policy, I will go ahead and do this manually for you as well as set up your refund of the $We truly apologize about this situation as it seems like their may have been some miscommunication regarding the fact that you were offered an additional days to solidify your decision. If you have other questions or concerns, please call us at *** *** *** and ask to speak with a member of management right awayThank you and have a great day!