Praxis Financial Solutions

Initial Business Response /* (1000, 5, 2014/09/24) */
I apologize on behalf of the representative that you spoke withPraxis prides itself in excellent customer service and believes that every situation should be handled respectfullyWe have mailed a letter to your address as per your
requestIf you would like to speak to someone, I will be glad to personally assist you in resolving your accountPlease feel free to contact me at your earliest convenience
Thank you,
*** ***
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext***

Initial Business Response /* (1000, 5, 2014/08/04) */
Praxis Financial Solutions apologizes for any inconvenience that was causedThe address was removed from the file and restricted on our systemIf you have any further questions or concerns, please feel free to contact me at your
earliest convenience and I would be glad to offer my personal assistance
Thank you,
*** ***
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext***

Initial Business Response /* (1000, 5, 2014/04/01) */
The account was closed as Settled in Full on February 21, A letter has been sent showing that the account was settled and satisfied in our officePraxis Financial Solutions works on a contingency basis for our client, Main Street
Acquisition CorporationWe do not own the account or report to any credit reporting agenciesFor any concerns regarding the reporting of your account, please contact our client directly
Main Street Acquisition Corporation
P.OBox ***
*** ** XXXXX
(XXX) XXX-XXXX
Thank you,
*** ***
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext***

Praxis Financial has closed the account in our office as a Cease and Desist. [redacted] will no longer receive any phone calls or correspondences from our office. If [redacted] has any other questions or concerns, they may contact me at their earliest convenience.
Thank you,
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
The customer paid the wrong company. I tried to speak to about the matter and explained to her that it's a process on a refund via credit card payments. The process is 2-3 days or she can dispute it with her credit card company to make it faster...

maybe. I don't see that as being fraudulent. I gave her options. I did explain to her that we didn't do anything to cause her a hard-time at the end of the day it was her fault she paid on our website on her own so now it's simply a process to get the money back. She was still upset and not willing to listen as you can see from this complaint still making it like we are fraud or something we aren't. I'm open to any other suggestions but the money is refunded it's now just a process of time with the vendor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After doing further research I did find out that my account is no longer with Praxis I am just not sure why the reps could not simply state that instead of arguing with me and asking me  how many payments were even made on the car before it was repossessed. There is no further action needed. The representatives do need to be trained on how to provide respectful, and more friendly service. Just because you are collecting debt does not mean that you have to be rude!
Sincerely,
[redacted]

I'm very sorry that the account wasn't explained the right way to the customer. We no longer have the account nor should our reps be discussing the account. I am willing to direct the customer in a better way to the proper people to address the dispute.Please feel free to reach out to me at...

[redacted] VP of Operations.

Praxis Financial Solutions has closed the account in our office and returned it back to our client Razor Capital, LLC on 10/13/2015. With that being said, no recent calls from Praxis Financial Solutions have been made to Norbert Cywinski regarding this account.  If Norbert Cywinski has any...

other questions or concerns, they may contact me at their earliest convenience.Thank you,[redacted]Vice President of OperationsPraxis Financial Solutions[redacted]

Initial Business Response /* (1000, 5, 2015/09/22) */
Our office has closed the account as a "Cease and Desist". No further contact or communication will be made. This is the first complaint, written or verbal, that our office has received from Ms. Meyer. The file was placed in our office on...

August 26, 2015. Perhaps we may have been mistaken for a different company, as there is no Revdex.com complaint previously filed against us by Ms. Meyer. If there are any other questions or concerns, I would be glad to assist at her earliest convenience.
Thank you,
Ninos [redacted]
Vice President of Operations
Praxis Financial Solutions
(866) 611-3411 Ext 105
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/20) */
Praxis Financial Solutions prides itself in offering excellent customer service in every circumstance. I would like to offer my personal assistance to the customer on their account. Ms. [redacted] can contact me at my direct extension to...

resolve this matter.
Thank you,
[redacted]
Vice President of Operations - Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]
Final Consumer Response /* (2000, 7, 2014/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted] and he was very helpful. I am pleased with the response. He reviewed my account and advised exactly what the policy is and what we have to do to settle the account. Thank you

Initial Business Response /* (1000, 5, 2014/11/20) */
Praxis Financial Solutions has restricted all phone numbers on the customer's file as per her request. She will no longer receive any communication via telephone. If Ms. [redacted] has any further questions or concerns, I am available to...

assist her at her earliest convenience.
Thank you,
[redacted]
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]

Initial Business Response /* (1000, 5, 2015/05/08) */
Praxis Financial Solutions has closed the accounts as a Cease and Desist, restricting the account in our system. The customer will no longer receive any calls or correspondences from our company. If there are any further questions or...

concerns, I will be available to assist at their earliest convenience.
Thank you,
[redacted]
Vice President of Operations
Praxis Financial Solutions
(XXX)XXX-XXXX Ext. [redacted]

Initial Business Response /* (1000, 5, 2014/05/28) */
Praxis Financial Solutions prides itself in offering excellent customer service in every circumstance. We would like to help Mrs. [redacted] in resolving this dispute. In order to resolve this issue, our company would need any supporting...

documents from the customer showing proof of payment to forward to our client. If Mrs. [redacted] needs any further assistance or information, she can contact me at my direct extension and I would be glad to assist her concerns.
Thank you,
[redacted]
Vice President of Operations - Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just a generic email Praxis Financial reponds with just to get the A rating with some names and numbers changed. There are so many complaints about how bad their customer service is, I dont know how they can pride themselves over their "excellent customer service". Praxis Financial should start with the reps on the phones and train them not to talk over customers and interupting them before they can even finish their sentences, my husband called and got the same experience. We have email our documents to [redacted]@praxis-financial.com as told when my husband called. We have also called the company that took our payment 7 years ago and they have confirmed that it have long been paid in full and the account hase been closed out properly. Praxis Financial are the ones that need their info straight before they hassle people out of the blue and be the ones contacting us to resolve this issue of poor customer service.
Final Business Response /* (4000, 13, 2014/06/04) */
It would be my pleasure to address your concerns please call me directly @ [redacted] ext [redacted] Vp of ops
Final Consumer Response /* (4200, 11, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Im not going to waste my time calling for the 5th time to get another rude person, this company is just trying to scam from the beginning. We are so glad we keep all our reciepts even from 7 years ago. Im not sure what wouldve had happened if we didnt. We have still got no confirmation that they got our proof of payment we emailed them several times. It is Old debt that was paid 7 years ago and the statute of limitations has long expired for them to even try to collect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/17) */
Praxis Financial Solutions has closed the account in our office as a Cease and Desist. The customer will no longer receive any calls or correspondences from our company. If Mr. [redacted] has any further questions or concerns, I will be...

available to assist him at his earliest convenience.
Thank You,
[redacted]
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext [redacted]

Initial Business Response /* (1000, 5, 2014/08/14) */
Praxis Financial Solutions does not own the customer's account. We work on a contingency basis for our client, [redacted] Inc. Our office will mail documents that we have received from our client to the customer's address on...

file. If the customer would like those documents faxed or emailed, he can contact me personally and I would be glad to assist him in supplying those documents. Please feel free to contact me at your earliest convenience.
Thank you,
[redacted]
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted],
As mentioned in my complaint, but now for the second time, please provide the "NAME" of the "ORIGINAL CREDITOR." I am not interested in the collection agency that you purchased the account from. As mentioned in the letter you sent me, your company purchased this account from a collection agency.
I am not interested in the back and forth with you. Please provide the name and the original bill that the collection agency that you purchased this account from and send via attachment, as you can see, the Revdex.com has the option to attach the original document via their website.
As mentioned, I attempted to contact you all last week which was a huge mistake as no one in your company picks up the phone. I asked for the ORIGINAL CREDITOR not the collection agency you purchased the account from, and as always, like most collection agencies, you insist on giving me the run around. It's very simple....PROVIDE THE NAME OF THE ORIGINAL CREDITOR AND AN ORIGINAL BILL.
I am not in the habit of just giving money to collection agencies who insist on saying I owe money but can't prove it.
Please attach the document via the Revdex.com's website. I will not send you my email or fax number for you to further harass me, that's why I've involved the Revdex.com.
I would like to resolve this professionally and hope that I won't have to report you (your name) and business to [redacted] Scams, Lawsuits, Fraud Reported, but I will unless you provide the appropriate information that I've requested so this matter can be resolved.
You also have the option to mail that document with the ORIGINAL CREDITOR to me but it would be best to send it as an attachment via the Revdex.com's website.
Please contact "your Client, [redacted] Inc." and ask them to forward you the bill with the ORIGINAL CREDITOR's name. If you fail to do so, I will have to take the appropriate measures legally to ensure that your harassment against me ends.
[redacted]
Final Business Response /* (4000, 13, 2014/08/27) */
Attached is the letter that the customer requested. The letter was also mailed to the customer's address on file.
Thank you,
[redacted]
Vice President of Operations
Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]
Final Consumer Response /* (4200, 11, 2014/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. This a 13 year account which has already been on my credit report and deleted. I will keep the PDF attachment he has sent me for my records.
To avoid further harassment from both of these collection agencies, please inform Mr. [redacted] that I would like his company, Praxia Financial Solutions to please mail a letter on his company's letterhead indicating his above statement.
Considering that his company attempted to extort money from an account that is almost 2 life cycles of how long an adverse account stays on credit reports, I do not want to hear from another collection company how've purchased this account from Praxis.
Your assistance would be helpful and much appreciated.
[redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
The customer paid the wrong company. I tried to speak to about the matter and explained to her that it's a process on a refund via credit card payments. The process is 2-3 days or she can dispute it with her credit card company to make it...

faster maybe. I don't see that as being fraudulent. I gave her options. I did explain to her that we didn't do anything to cause her a hard-time at the end of the day it was her fault she paid on our website on her own so now it's simply a process to get the money back. She was still upset and not willing to listen as you can see from this complaint still making it like we are fraud or something we aren't. I'm open to any other suggestions but the money is refunded it's now just a process of time with the vendor.

Initial Business Response /* (1000, 5, 2014/05/12) */
Praxis Financial Solutions prides itself in offering excellent customer service in every circumstance. I would like to offer my personal assistance to the customer on their account. Ms. [redacted] can contact me at my direct extension to...

resolve this matter.
Thank you,
[redacted]
Vice President of Operations - Praxis Financial Solutions
(XXX) XXX-XXXX Ext. [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer simply bc of the sincerity of the appology. All I was looking for was a quick resolution to an error that was not my fault and respect. The money was been refunded to my account in a timely manner and I'm grateful that no other bills were affected because of this error. I'm going to take the advice from the representative [redacted] and take my personal card off my account and switch it with a prepaid card. I appreciate the response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Praxis Financial Solutions prides itself in offering excellent customer service in every circumstance. I would like to offer my personal assistance to the customer on their account. I will personally be calling Ms. [redacted] in an effort to help her resolve this matter.
Thank...

you,[redacted]
Vice President of Operations
Praxis Financial Solutions
[redacted]