Powertrain Direct

Such a quick and easy process. Replacing the transmission in my truck was a breeze...I got a quote and with some research, decided that this company would offer me the best price in the market. I called back the next day and got my transmission ordered. It arrived quickly and my truck has been running perfectly ever since.

Worked with a man named Derek and was very pleased with the experience. Recently had an engine blow in my ford and it could not have been worse timing. Derek's professionalism and attentiveness made the process very pleasant and less stressful than I thought it would be.

These guys were outstanding! Don't think you'll find better prices anywhere else either.

happy with the product and my experience.

Refund has not been received. Purchased engine 11/27/2018 $6,800. Had to return due to wrong engine- shipped back 12/10/2018 for full refund.
1 Engine purchased vcx8 $6,300 no fault warranty $500 TOTAL $6,800. sales person Derek J and Matt. Shipped date 11/27/2018 paid by my credit cards.
Wrong engine was shipped after they assured our mechanic it was the right engine even after double checking the serial numbers vin 1GBE4E1988FXXXXXX This was a misrepresention of product. A shipping label was sent to the mechanic and the engine was returned 12/10/2018. I spoke with Josh and he told me the check for full refund was in the mail 01/08/2019. I call again on January 19, and he sent me a check stub dated January 18, 2019. with a refund #XXXXX for full amount and said it was in the mail. Today is February 1, 2019 and I have not received the refund. I double check the name on the check and the correct address Susie *** PO Box *** Ca XXXXX and he reassured me it was in the mail. I keep getting told the check is in the mail, but I do not want to keep waiting for the refund as I need the funds to repair my vehicle.

purch. new transmission from Powertrain Direct incl. 3 yr., 75,000 mi. warranty. Trans.not working upon installation, Powertrain not honoring warranty
2008 Ch
12/6/18 - Purch.New transmission from Powertrain Direct Order#XXXXX-MOV via SalesMgr.***, paid $2,449.*** said all working parts were 100% new and that all required was pro install, trans fluid fill & done. 30 days allowed for core return.
12/13/18 Trans arrived at Expert Car Care-Orlando
12/15 & 17: Trans installed, immediately upon startup problem ticking noise noted from trans. Mechanic double checked ALL, drained, examined and replaced trans fluid but problem still persisted, so they called in outside exclusive transmission expert to examine, who confirmed install was 100% correct and trans was faulty.
12/18/18 I drove 5 hrs. round trip to mechanic shop where van was to witness ticking problem & talk with mechanic & shop owner.
12/19/18 I contacted *** @ Powertrain, who turned me over to "customer service" who wrote complaint ticket#SXXXXXXX.Next few days I heard back from David, Josh, & Jackson(PwrtrnCust.Serv)...Jackson asked if either:
1.) a new radiator or
2.) an external trans. cooler was added during the trans install...if not, the warranty would be void". I asked why, Powertrain said an orange sheet was attached to the trans. shipping crate stating 1 of the 2 must be done or the warranty was voided by Movaris. I asked:
1)Why add'l. equip needed? Jackson said it was to insure trans did not overheat, that a old and new radiator has a trans cooler built inside. I responded it was the first I was aware (*** specifically said no add'l parts were required to install the trans) and the garage never even read the sheet until after the install, as they'd installed over 1,000 transmissions over 20+ years and NEVER seen language requiring new radiator or additional trans cooler be installed.
2) Who is Movaris? I now find out Powertrain did in fact NOT rebuild this transmission, instead they had a 3rd party named Movaris rebuild it, and THEY were the ones requiring the radiator or cooler addition in order to preserve the warranty.
Seeing Powertrain was steadfast in denying my warranty and any responsibility for my broken "new" transmission, I asked Expert Car Care who the most respected trans. seller/rebuilder in the Orlando area was, being Sams Wholesal Transmission
12/22: Expert transported car to Sams, who diagnosed the faulty Powertrain Trans and found the Torque Converter was clearly defective as supplied by Powertrain... note, I have written confirmation on my Powertrain order that the Torque Converter would be 100% new. Sams repaired Torq.Conv. and transmission ran perfectly after replacing the faulty torq.conv. Sams owner issued me a written statement that Powertrain Torq. converter was clearly faulty...I supplied said letter to Powertrain (***-sales director, Josh Perez-Gen'l.Mgr,. ***-Salesman)who all "acted" like theyd try to pursue my claim, but accomplished nothing.
Ironically, Sams and the internet both confirmed that there is NO internal trans cooler built into the radiator on my make/model, so a new radiator install could not have helped with cooling anyway.
1/5/19 Van trans was repaired, so I drove it home.
1/25/19 I made one last plea to Josh-Pwrtrain Mgr. after having been "strung along" by ***-"I'll get back to you, but never does"...I told him if I did not hear anything back from him by Mon. 1/28/19 I would pursue Revdex.com action...if no help there, I'd go to State Attny Genl. office or Small Claims...NO ANSWER EVER RECEIVED FROM JOSH.
$2,449 Cost of 100% rebuilt trans
$1,000 Install Cost rebuilt, found to be defective
$1,508.66 Remove bad Pwrtrn trans, replace Torq.Converter, reinstall transmission

My Damages:
1) (30)vs. (7) days vehicle loss of use of my vehicle. Min. 10 hrs. phone calls
2) $1,508.66 Cost to repair Powertrains problem
3) (2) vs. (1) 5 hr. drives/tolls to Orlando
4) My transmissions 3 yr/75k warranty is now void, per Powertrain, who continually has painted Movaris as the "bad guy".I paid for warranty.My contract is with Powertrain.

They have not refunded me for returning engine core. Have been calling them since September 2018, but they never send it after promising.
Ordered rebuilt engine in August 2018, mechanic here installed. Sent old engine core back to them in September 2018, which they confirmed. They were supposed to send me a $125 refund when they got my old core. I've called them dozens of times, keep getting promises that the check is on the way. They have yet to refund me for the core.

Powertrain Direct has not refunded the $450.00 core charge.
An engine was purchased and paid for on 7/22/18 for $3220.00, which included a refundable $450.00 core charge. The core engine was returned 9/10/18. I called Powertrain Direct on 11/12/18 and was told by Josh that the credit should have been done long ago, but he will credit the paying credit card that day. No credit. Called 11/26/18, and left a message. No return call. Called 11/27/18, left on hold 15 minutes. Called again 11/27/18, talked to Josh, informed me the check was being mailed. Still no check. Called 12/11/18, talked to Josh. Was told the check was being mailed 12/14/18. Still no check. Called 1/2/19, talked to Hanna. Said the check would be mailed 1/14/19. Today 1/22/19 still no check. How many times does one have to call to get the refundable core check?

Have not received my money for core deposit of truck motor after 11 weeks since the motor was returned.
I bought a motor on 9/21/18 from this company and was told that after I returned the old motor I would received my core deposit back after 4-6 weeks of the return. After seven weeks of the return motor I called on 12/18/18 and talk to Josh. Josh said the check would be mailed on 12/20/18. I never received the check so on 1/3/19 I called company again and talked to Josh. He then stated the check was mailed on 1/2/19. It is now 1/19/19 and still have not received a check for the core deposit

I have been trying to get the core engine money that was charged to my credit card back for over 2 months. Getting the run around.
My husband brought an engine for Powertrain Direct on September 22, 2018. He was told that an additional $450.00 would be held from my credit card until the his engine was received by them. That it would take 6-8 weeks for the return after the engine is received.Everything was sent back and my husband began the process of calling to see when the core money would be returned. My husband spoke with Derek J numerous times about this, where he was transferred to customer service, where you get a Josh, who says that your money will be mailed. And nothing has come yet. I started calling, because it is my credit card that this is drawing interest on. I am getting the same run around. Today I spoke with Katie ***, who informed me that everyone in customer service is sick, so she could not give me a manager. I don't know a company that has no management onsite to take care of an issue that may arise. I work in customer service, and I would not dare tell a customer that there is no one there to help them. My next steps after tomorrow will be to get a lawyer. My husband did all the steps, he was told to do. They had no issues getting their money, and I shouldn't have any getting mine back.

Salesman lied to get more money, and still didn't deliver in time on guaranteed day.
Please Never Use This Company!!! Share and make them famous!
My husband ordered a transmission on 12/12/2018. The salesman Matt called in back within an hour and said he had a more expensive transmission that was ready to ship because the first transmission was about a week and half out. Knowing my husband was stranded in Pennsylvania and wanted to be home for Christmas. He guaranteed the transmission to be delivered on 12/20/18. A few days later he received an email stating it was in build mode. So we called and was still guarantee to be there on the 20th. After the next few days there was no update. We tried contacting them several times no answer, no response, no call back. We'r had to rent a car to get him home in time for Christmas. Finally on 12/26/18 We spoke with Josh. He said he would get the original transmission( the cheaper one) sent out and refund us the difference. Well never a call back nothing. Next day got ahold of Corprate office. After several hours and lots of cussing. They shipped us out a transmission to be delivered on 1/2/19. The transmission was delivered. Today the mechanic called and said if he doesn't replace parts then the company (power train direct) will void the warranty. He can't get the parts for another week. So now we can either let the mechanic just put in the transmission in with out the parts and void the warranty or wait another week and half and my husband and son loose their jobs. The company knew about the time frame we were under that's why we paid for the more expensive transmission to be there on the 20th. Not only that now my husband has to drive back to Pennsylvania to pick up the truck and do a complete turn around back to Texas for his job. This company has lied and cost us a *** of a lot more money then it should have.

warranty on motor. less then 2400 miles. Los compression
Friday 6/20/2018 Called for Quote Power train Direct. Sat July XX XXXX revived quote. power train direct.
#q-XXXXXXXXXXXXX. 1996 Ford E super Duty engine 7.5
price,$2'298.00 core $610.00 refund, miles 000 ,warranty 3 year. unlimited Miles. Purchased Motor With My American express card. Invoice #XXX-XXXX
Eng# z-XXX-XXX. Installed Motor on 6/28/2018.And have 79 documented Pictures to show if needed.
Truck ran like new, After 2'400 miles I started to lose power. when truck warmed up. withe this I Check with my Mechanic. told me to call Power-train.111/6/2018 I called and talk with Josh XXX-XXX-XXXX, file a ***. #d-3TE-A9 He then gave john XXX-XXX-XXXX He Told me make test on Motor compression test and Vacuum test. I Did test.with Mechanic, and We had no compression in #5 cylinder. called back talked to tech. His
response Was pull motor And Send back. My problem is When I called Power train About The issue 1. they never send me copy of Warranty. then tolled me That I only have 12 month 12'000 miles, on warranty ? Only received Quot. And have repeatedly try calling And Email. With no response. Core Was send back on 8/17/2018 Did not Receive core refund. till I put Stop payment on my AMX. card They still have yet to respond. m

Trying to get core deposit from engine purchase.
On 09/17/2018 I purchased an engine from Powertrain Direct. Confirmation # XXXXX-MOV. The cost of the engine was $1835.00 item # DCM9, the core deposit was $435.00.I also purchased a install kit for $350.00. This was paid by credit card. The sales rep was Derek P. I had the engine delivered to our mechanic. They promised a 3-5 business delivery. It actually took 10 business days. I had made a appointment with our mechanic for our vehicle to be there the same time the engine would arrive. That didn't happen. I was a little upset, but things happen. On the receipt they sent me it said core deposit would be 4-6 weeks after core engine was returned. I have called countless times only to get sent to voice mail. Have left several messages and even e-mails as directed on voice mail. I have not received one call or e-mail. The number for customer service is (XXX)XXX-XXXX. All I want is our core deposit returned. It says on paper work a check will be delivered to the billing address. This has been going on for at least 3 weeks. Anything you can do will be appreciated.

I purchased an engine in May of 2018. It was delivered after some fitment issues on June XX XXXX and engine core was picked up on Aug XX XXXX. I have not received my core deposit refund of $435.00 yet. I initially called LKQ. customer service to inquire about my core refund and they told me that Power Train Direct received the core refund credit from them . He gave me the Credit Memo Number of XXXXXXX. And Jackolynn Myers phone number at Power Train Direct,(XXX)XXX-XXXX. I have called this number 4 times in 5 days only to get a recorder to voicemail each time. I have left multiple voicemails with no response or reply from her re: this matter. I have even sent an email with no response. I need help getting my engine core deposit back. Thank you.
Product_Or_Service: 05/25/2018
Order_Number: Invoice number XXXXX

BEST ONLINE EXPERIENCE EVER! I bought a 5.4L engine last week from Powertrain Direct (Alex was the sales rep), I got the best quote after calling 10 different companies! Supposedly there's new management and man oh man have things gotten better! I bought an engine for my wife in August, and even though my core payment was delayed back then, the new managers personally gave me a call on my cellphone and made sure I'd be getting it back. Stand up guys and if I ever have engine/transmission problems again, I will definitely be giving Alex and Powertrain Direct a call!!
Thank you so much, David.

From what I understand there has been a change of ownership of Powertrain and that may be why the experience I had was vastly better than the previous reviews. On November 30th I ordered a 5.4L engine for my F-150. The sales representative (Derek) was extremely kind and knowledgeable. He was even willing to speak directly with my mechanic and answer any of the questions that he had. I truthfully price shopped around the market and you CANNOT get a better PRICE than these guys! Their website advertises a "Best Price Guarantee" and that is absolutely true. I got 4 different quotes and Derek helped me match the best price that I got. The reps are not stingy and they look forward to building a long-lasting relationship. I just received my core refund today and I am very pleased. Before I purchased I had a concern that I would not receive my core refund because of the reviews I read on here - however, the new owner/operator of the company personally gave me a call and gave me his word that I would be getting the check. This place is headed back in the right direction from what I can tell! Thank you Derek and thank you Powertrain Direct.
Sincerely, ***.

Company did not follow through with what was said in previous months.
I purchased a rebuilt engine from Power train in August. I had chosen this company because they were able to deliver an engine a few days before the other companies I had researched. I needed the engine for my contrating business. The engine was to be delivered to the auto shop on Tuesday and they were going to start installing it that day. The shop called Tuesday evening stating the engine did not arrive. I called Powertrain and they stated that it would be there Thursday or Friday. Still no engine by then. Called them on Saturday and they said it would be there Monday for sure. They did not really have any answers to why it was not there the first two dates they gave me. I had been dealing with Josh from powertrain and he stated that once the core was returned, they would refund core and more because of the huge delay in shipping. The core has now been returned for months and still have not received the core refund. My wife called 3 times last week and left messages. Finally today she called the sales department and they answered. They stated they didn't know why the core refund was not sent back and all they could offer was $100 more because there was nothing in the computer about extra for the delay in shipping. Not only have I had to wait months for my core charge back (plus they said they can't send a check out for another 4 days because apparently their mail guy only comes on Fridays) and they did not follow through with what they had stated when I bought the engine. It's not even about the money lost from their shipping mistakes. It's about the fact that they do not follow through with what they say and their only answer to their mistakes is that they "don't know what happened". If I had never called about the core charge, they would have kept it for sure. Poor business ethics.

Scammers, terrible customer service and I am in The process of suing them for a $700 core charge they never refunded. Never use this company

Ordered an engine they said delivery in 3 days no later than 5 wasn't shipped in 10 cancelled order they stole my money
On October 17th I ordered a 5.4 triton ford engine for my truck sales rep *** order number XXXXX said it would deliver in as early as 3 days and no later than 5 after 5 days I called for tracking info and it hadn't shipped.Called back 4 days later it still hadn't shipped after being assured it would be 4 days earlier. Called back the next day and cancelled order but no one could tell me how to get my money back. 3 days later I get tracking info sent to me after canceling the order having already obtained another engine. Called them back to tell them to stop the delivery because I had cancelled 3 days earlier and since this time it has been nothing but a huge run around over my money no one there is authorized to do anything but steal your money they can't return it we spoke to Derek ,Jackson ***, *** supposed customer service mgr josh and nothing but empty promises this business is nothing more than a scam in my opinion DO NOT DO BUSINESS with these people they are crooks I still don't have my money back it's now November 30th

FAIR WARNING!!!! Anyone that uses powetrain direct beware they will not pay you for your core. They drug out a $650.00 core on an engine that I bought and when they finally sent a check it bounced and I am now out $665.00 instead of the original $650.00. Every time that I call they give me the run around and no supervisor will ever get on the phone. I have emailed as well and never received a reply. Worst company I have ever dealt with.