POWERHOME SOLAR

Just had solar panels installed by Power Home Solar. I'm in sales myself so what an awesome experience I've had so far. From the salesman to the install crew I have nothing but the highest praise! Everything was completed with the utmost professionalism. Install crew were all great! Would definitely recommend them highly!

Everything from the free in home estimate through the installation has been a breeze. Very good communication. Everyone is super friendly. The installers were great! I'm happy with the final product! Looking forward to final inspection and generating green power!!

Every step of the process--from getting information to installation of our system--has been efficient, timely, and super clear. Power Home Solar's employees are terrific, and they deliver on everything they say they will.

This company continues to call me after I ordered them to stop. They call every day of the week. I spoke to a manger to said she would remove my number she never asked for my number. I called from a scrambled number. Since asking them to remove my number I have received nine (9) additional calls. I have never done business with this company and I do not even live int he state they are calling from.

Everyone was very polite and professional. The installation was very neat looking and they even cleaned up after the installation. They did a great job.

Here are a list of events/disappointments encountered during our project installation going back to the date we signed our contract.

Met with Andrew B on 12/10 for a second opinion as we had decided on another provider and Andrew told us not to worry, we could get out of that contract and he promised us a $500 check to cover any expenses incurred from cancelling our contract. After not hearing from anyone regarding our project, we called customer service and a Melissa sent an email with Andrew and his boss copied in. When we could not get return calls either from Andrew or Customer Service we sent an email back to all three that were listed on Melissa's email. We then got a very angry call from Andrew after 11pm questioning why we would send to his boss. At that time we had no idea who is boss was.

We were called out of town the week of January 27 for a funeral and when we told Manuel that we would not be home he stated that "was fine, they did not need access to the house". We had a friend come to see if they showed up and two men were on the roof trying to install in high wind. Materials were apparently blowing everywhere and when we returned that Saturday we found they did not clean up after themselves, debris was everywhere, Using a magnet picked up appox 5 lbs of roofing nails. Two handfuls were in the main driveway alone and 4 in the secondary driveway. Found nails on the deck and around the pool. OSB that was on the deck was gone and we assumed they used it. We were told that we had four sheets of OSB in our contract for the roof. They did not bring or replace any board.

On 2/9 a crew showed up to install the solar panels. Mark T was the one who was in charge that day and actually drew up a simple contract for Rick to sign to say that the roof was not properly installed and the multiple issues would prevent solar installation that day. The roof would need repair before they could come back.
Spots in roof sink and/or give
*Shingle nails not overlapped and showing
*Board above gutter missing in multiple locations
*Chimney flashing needs repair and to be flashed properly
*Shingles above gutter not trimmed @ corner seams

Mark pointed out that the issues above would affect the installation and fail to provide safe structural support. This crew arrived at 930 am and left at approx 6pm and this was without any solar panel installation. The crew arrived 45 before the foreman and they could not start any work as they did not have a ladder on their truck. The roof crew took photos of the areas of the roof that were not fit for solar panel installation as well as many deficiencies in a professionally installed roof. They did not have enough supplies to install the conduit outside to the box. The nest thermostat was installed without instructions given and did not clean up after installation. Some of the solar panels were damaged when being removed from the truck. Had to request that the water heater blanket which was part of our energy efficiency package, be installed. No one installed the attic insulation due to areas open to the outside seen through the attic that would need to be addressed by the roofing contractor. Had to request the crew replace the cover on the breaker box. They did not clean up any of their work areas and did not replace the secondary attic access panel. Backed up over a driveway marker and broke it. Muddy footprints were left on a white living room carpet which they did not cover prior to walking in the house. While all this was happening Mark told Rick that he had been in touch with the Roofing Crew supervisor and he would be calling to schedule repairs.

Several calls took place to schedule, cancel and reschedule multiple appointments with Manuel for the necessary roofing repairs. Then on a day unannounced one crew member showed up and got on the roof, when called Manuel did not know he was there as there were two Richards they were working with. The crew member did several things on the roof however he did not have the list of needed repairs created by Mark. Mark made several phone calls to find out what was going on and Rick then heard from Brian. We know now that Brian is no longer with the company and we were informed that it was because he attempted to help us with our situation.

Then Manuel showed up with a crew who were here the entire day and they tore off and replaced the entire back half of the houses roof and fixed most of the gaps but had to return again to put the recommended drip edge up. At this time we were speaking with Shannon who had replaced Brian.

On 3/28 Cody was in charge of the solar panel install crew and they were here late into the night with the following issues happening that day. Did not have the necessary equipment to finish the installation, had to go to Roanoke to pick up optimizers. In the end they could not activate the system and Cody could not reach the QA department for the necessary call post installation to notify them that the system was not working. This crew came for installation and did not have the current design drawings. They did not install one the arrays to the design drawings, and was shown the design by Rick who had his electronic copy. After the crew left around 830 that night debris was found in both front and back yard, caution tape was still draped around pillars in front yard, front screen door had been left open, half eaten pizza and box left in our basement along with an empty conduit box with trash in it. And feces was left in the toilet.

On 4/6 Mark and James returned to try and activate the solar panel system. They had to go back on the roof and rewire some of the arrays. At that time Rick went on the roof with them and found debris left on the roof and in the gutters. There were 10 holes discovered in the roof which had not been sealed apparently from use of anchors during the panel installation. Attic turbine ventilator was damaged but was able to repair it on site. And it was discovered by Mark and James that the Nest Thermostat was installed incorrectly and they rewired while here in order for the system to power up.

James told us to send him a copy of our bill for the cleaning of the rug. Said that he would add this to the file that he had started about our experience. The call to the QA department for follow up on our project satisfaction took over 45 minutes to explain details of what we had gone through.

We still have not received the 58.00 check although they have acknowledged it. This has been sent to James several times. We understand that sometimes things don't go smoothly but our disappointment is with the lack of customer service, the lack of response to numerous calls to customer service without follow up and the total disregard of our home by complete strangers that are performing a service that we are paying considerable money for. If not for Mark T going above and beyond in trying to make things right we wouldn't be where we are now. We hope that the file that James L has will be added to correspondence with power home and loan pal. We have not decided if we will file a complaint with the Revdex.com at this time. Want to see if Power Home Solar will offer any good faith gesture for our inconveniences to say the least. We have had numerous neighbors and friends stop by to inquire about our installation of a new roof and solar panels and unfortunately at this time we cannot recommend this company due to the circumstances we have been confronted with during this project which has now lasted 4 months. (this was a previous email sent)
Numerous people from *** contacted us and took notes and requested pictures and we provided all that we have been asked for to *** associates as well as many people that have called us from Power Home Solar. I even reached out on Messenger to try and reach out to the CEO and founder on May 13th but received no response. Despite all of our emails, pictures, phone calls, the agents that have called and taken all of our complaints it is now July and we have started making payments on our loan and we no longer get any response by email and there has been no follow up to any of the concerns/complaints that we have filed directly with the company.

Very professional young men. A pleasure to have in my home.

If there is one thing that is missing in today's society, it's good quality customer service. Power Home Solar breaks what has become that awful norm by proving efficient, courteous and very professional customer service, especially from their installers. It's been a great experience so far!

The installation process was a breeze. The installers were professional and you couldn’t tell that anyone was here.

Power home solar did a great job installing and working me through whole solar power process