As stated in the catalog and online only instock items can be expressedThe item that was on backorder did come into stock and was shipped out on 12/15/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response barely satisfies my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThis company needs to clean up its practices, make sure their site has account /order information available to the accountholder AT ALL TIMES, not constant "no information available" messages in red on their pagesFurther, they need to read and respond to CANCELLATION noticesI printed out several email ones I had sent them, DATED - and included in the latest return I paid to return at a cost of almost $(and WHICH HAD NOT BEEN CREDITED as of minutes ago) I will be looking for proof from my bank about this supposed creditThe only notification is from companyMy bank reflects nothing at this pointAs a customer of this company for nearly years, if not more, I am deeply distressed and outraged at their cavalier disregard to proper business behaviorThey have invalid phone numbers, FAX numbers, and though I was able to find the CEO's home phone, I did NOT bother him at home, but I did leave a message at his officeThey need to read the complaints and take them to heartThis will end my ordering with them FOREVERIt's a shame, because I was a good customer and represented their items well, gaining them other customers.In the name of more and more and more profits, the attention to retaining a customer has become secondary, or tertiaryI am also enraged by the unprofessional and uninformed and sketchy "Customer Service" representatives, who all need a good re-training course in how to listen to the facts, soothe an upset customer over a MANY hundred dollar order, etc.But mostly -- if they have sent an email saying a backordered item is not available, and give detailed instructions on how to cancel or continue the order, they then ARE BOUND to pay attention to which choice the customer madeI am sick to DEATH of trying to deal with Cancelled orders that arrived months after the fact, no record of which credit card used, and having to 1) find and dispute charge, 2) repackage 3) buy postage 4) drive to post office, 5) go through the customer service LABYRINTH, 6) wait for credits to appearI WANT MY LIFE BACK WHen I have cancelled four times and the item arrives AND IS THE WRONG SIZE, am I supposed to be a HAPPY CUSTOMER? They have inconvenienced me, they have ripped me off, cost me time and money...and though I am accepting their somewhat lame "remedy", I will keep my eyes open on this companyI STILL want a written apology, and I want payment for MY TIME in having to deal with their constant errorsNOT HAPPY, but SICK OF DEALING WITH THIS COMPANYAll I can do is spread the word, and believe me, I will tell a truthful story about all I have been throughI do not threaten, I do not lieI will say how they have treated meI have not had an order go correctly in about two years.I want people to KNOW what they're getting into with this companySad, because they have nice things Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I ordered laser pegs 104 pcs space adventure set was sent a toy for a two year old,then I contacted you guys for help they refunded my money I reordered and they still sent me the wrong thing this time they sent laser peg 102 piece,space fighter ,I'm not sure we're or how they keep getting it wrong but the receipt both of them has the item. I have also contacted FTC, not sure what to do send me what I ordered or refund me my money it's simple not keep sending me substitutes. Regards, [redacted]
Tell us why here...The customer did place an order for the unforgettable baseballThe item was on backorder and a backorder card was mailed on 12/29/and 1/27/stating the item was still on backorderThe item came in and was shipped on 02/05/and delivered on 2/07/We removed all shipping charges for the customer's inconvenience
Dear Revdex.com,I have received the payment for what I ordered shortly after I talked with you and sent you my complaintI thank you for what you didWith the check they said they did not have the productThat is not what I was upset aboutWhat got to me was it took almost months until I heard from them and I could not get any answer when I tried to call themThey kept putting me on hold or sending me to another department I thank you again, because I feel it was you that got it resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The temporary hold was finally lifted; my biggest problem with this company was the fact that they have been the only company I have ever dealt with who placed a hold on a card long after all items were shippedAnd on top of that, they refused to ever communicate with us in answering our concerns/questionsHad they done so, this whole issue would have never arisen to a formal complaint levelBut I’m aware your concern is to release & close the complaint, so yes, they have lifted the hold Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
..A refund check # [redacted] has been sent to the customer at [redacted] in [redacted] Ca ***This check should be received by the customer this weekRefund checks do nothave tracking numbers in our system
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .... Please add your rejection comments below. I am not comfortable closing out this request until the business has provided the correct replacement product and provided me with a refund. I have received no response from the company directly and would like confirmation prior to closing the complaint. Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved
Tell us why here...The customer did call and cancel her membership which will generate a refund to her credit cardI have also attached a copy of the offer where it does state all the terms of the offer.It does state the offer is free for days and if you do not call to cancel the membership is extended for a month to the credit card used
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not understand what they mean by "Tell us why here?" My original correspondence explains what they are doing as a business that is not acceptable to me the customer I want my name and address removed from their advertising lists especially the email lists I want them to include a working UNSUBSCRIBE button on their website and sent emailsThe consumer should have the option of removing themselves from this businessI now would like a confirming email from them that they will do these things; removal of me from their list being the most important [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
As stated in the catalog and online only instock items can be expressedThe item that was on backorder did come into stock and was shipped out on 12/15/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response barely satisfies my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThis company needs to clean up its practices, make sure their site has account /order information available to the accountholder AT ALL TIMES, not constant "no information available" messages in red on their pagesFurther, they need to read and respond to CANCELLATION noticesI printed out several email ones I had sent them, DATED - and included in the latest return I paid to return at a cost of almost $(and WHICH HAD NOT BEEN CREDITED as of minutes ago) I will be looking for proof from my bank about this supposed creditThe only notification is from companyMy bank reflects nothing at this pointAs a customer of this company for nearly years, if not more, I am deeply distressed and outraged at their cavalier disregard to proper business behaviorThey have invalid phone numbers, FAX numbers, and though I was able to find the CEO's home phone, I did NOT bother him at home, but I did leave a message at his officeThey need to read the complaints and take them to heartThis will end my ordering with them FOREVERIt's a shame, because I was a good customer and represented their items well, gaining them other customers.In the name of more and more and more profits, the attention to retaining a customer has become secondary, or tertiaryI am also enraged by the unprofessional and uninformed and sketchy "Customer Service" representatives, who all need a good re-training course in how to listen to the facts, soothe an upset customer over a MANY hundred dollar order, etc.But mostly -- if they have sent an email saying a backordered item is not available, and give detailed instructions on how to cancel or continue the order, they then ARE BOUND to pay attention to which choice the customer madeI am sick to DEATH of trying to deal with Cancelled orders that arrived months after the fact, no record of which credit card used, and having to 1) find and dispute charge, 2) repackage 3) buy postage 4) drive to post office, 5) go through the customer service LABYRINTH, 6) wait for credits to appearI WANT MY LIFE BACK WHen I have cancelled four times and the item arrives AND IS THE WRONG SIZE, am I supposed to be a HAPPY CUSTOMER? They have inconvenienced me, they have ripped me off, cost me time and money...and though I am accepting their somewhat lame "remedy", I will keep my eyes open on this companyI STILL want a written apology, and I want payment for MY TIME in having to deal with their constant errorsNOT HAPPY, but SICK OF DEALING WITH THIS COMPANYAll I can do is spread the word, and believe me, I will tell a truthful story about all I have been throughI do not threaten, I do not lieI will say how they have treated meI have not had an order go correctly in about two years.I want people to KNOW what they're getting into with this companySad, because they have nice things Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I ordered laser pegs 104 pcs space adventure set was sent a toy for a two year old,then I contacted you guys for help they refunded my money I reordered and they still sent me the wrong thing this time they sent laser peg 102 piece,space fighter ,I'm not sure we're or how they keep getting it wrong but the receipt both of them has the item. I have also contacted FTC, not sure what to do send me what I ordered or refund me my money it's simple not keep sending me substitutes. Regards, [redacted]
Tell us why here...The customer did place an order for the unforgettable baseballThe item was on backorder and a backorder card was mailed on 12/29/and 1/27/stating the item was still on backorderThe item came in and was shipped on 02/05/and delivered on 2/07/We removed all shipping charges for the customer's inconvenience
Dear Revdex.com,I have received the payment for what I ordered shortly after I talked with you and sent you my complaintI thank you for what you didWith the check they said they did not have the productThat is not what I was upset aboutWhat got to me was it took almost months until I heard from them and I could not get any answer when I tried to call themThey kept putting me on hold or sending me to another department I thank you again, because I feel it was you that got it resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The temporary hold was finally lifted; my biggest problem with this company was the fact that they have been the only company I have ever dealt with who placed a hold on a card long after all items were shippedAnd on top of that, they refused to ever communicate with us in answering our concerns/questionsHad they done so, this whole issue would have never arisen to a formal complaint levelBut I’m aware your concern is to release & close the complaint, so yes, they have lifted the hold Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
..A refund check # [redacted] has been sent to the customer at [redacted] in [redacted] Ca ***This check should be received by the customer this weekRefund checks do nothave tracking numbers in our system
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .... Please add your rejection comments below. I am not comfortable closing out this request until the business has provided the correct replacement product and provided me with a refund. I have received no response from the company directly and would like confirmation prior to closing the complaint. Regards, [redacted] ***
Tell us why here...As you requested we did the return of the laser tag for on 2/17/bank reference number [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved
Tell us why here...The customer did call and cancel her membership which will generate a refund to her credit cardI have also attached a copy of the offer where it does state all the terms of the offer.It does state the offer is free for days and if you do not call to cancel the membership is extended for a month to the credit card used
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not understand what they mean by "Tell us why here?" My original correspondence explains what they are doing as a business that is not acceptable to me the customer I want my name and address removed from their advertising lists especially the email lists I want them to include a working UNSUBSCRIBE button on their website and sent emailsThe consumer should have the option of removing themselves from this businessI now would like a confirming email from them that they will do these things; removal of me from their list being the most important [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***