Tell us why here...To date we have not received the itemWe are in the midst of our annual inventory and a credit for the item will be processed as soon as inventory is complete.We did issue a credit back to the credit card used to place the order for the shipping chargeSorry for any inconvenience
Tell us why hereThe sunglasses were already reshipped out to you on 01/23/and all of the items you ordered in a size large with the exception of [redacted] are available in a size medium
The only charges we have processed is one for and Any authorization holds per your bank should be no more than daysI do see where on the 11th an authorization hold was cancelled by usIf you have any authorizations still pending please have your bank call us and we can speak with them
Tell us why here...When you called stating you did not receive the sunglasses we did a return on the original order and a credit for the was processed on 01/23/bank reference number [redacted] and then we shipped out the new pair and rebilled the credit card for the You now will have an extra pair of sunglasses at no charge.We could not stop the shipment when you found the first pair because they had already shipped from the warehouse
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received a message on 01/22/from the business to call back I called the next day and left messages but have not received any response back This is why I want to leave this complaint openUntil the issue is resolved by sending all the items I originally ordered, no shipping cost, and expedited, I will continue to reject responsesBelow is the order I placed on December 23.-----Original Message-----From: [redacted] To: [redacted] Sent: Tue, Dec 23, 10:pmSubject: [redacted] Order ConfirmationThank you for ordering from [redacted] Your order number is [redacted] Thank you for shopping with [redacted] ***We have received your order and it is currently being processedA shipping confirmation email will follow when your package shipsIf we can be of any further assistance please email us at [redacted] or call toll free ###-###-####Sincerely, [redacted] Order Number: [redacted] Bill To: [redacted] Ship To: [redacted] QtyDescriptionTotal 1Enchantment Quilt and Sham Set Full$1Maple Leaf Top 2X$2Crystal Snowman$1Butterfly Rug Green x in$1Six Zipper Pocket Bag Set$1Fuller Professional Brush$1Purple Swirl Shirt Set 2X$ Merchandise Total: $ Shipping & Handling: $ Sales Tax: $ Order Total: $ For Customer Service issues please e-mail [redacted] or call Toll Free: ###-###-#### [redacted] | [redacted] | [redacted] ? Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have called them again...about 1/weeks ago...why were they still debiting my account...I had a very rude cs person...they continued to spam my emails...the cs said its not there fault and they still refuse to accept responsibility for there rudeness and bad business practices Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Was the E-mail [redacted] provided to PP Group to stop all E mails? Will they reply w/ an E-mail confirmation to me? Thx.Regards, [redacted]
.I do apologize for the missing bowlsYes we are doing our annual inventory and this should be completed at the end of this weekAs soon as it is complete we will ship the bowls out express to youI checked for the double authorizationThe first authorization was on 02/27/when the order was placedThis item was not available at this time so because we did not ship the item we did not bill your credit card and the authorization drops from the bankWe again authorized the credit card on 3/24/when we shipped the item on 3/25/Again sorry for the confusionA refund for your shipping was processed back to the credit card used to place the order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below ...and...? I didn't sign up for thisAre you saying this .png file you forwarded me is the same as back in October? I'm not sure what you're "saying"All I've asked is that the "VIP Program" details be made clear to future customersObviously, I won't ever order from you againI filed my complaint on behalf of future customers so they aren't duped into paying for something they didn't sign up forAlso, my issues regarding "backorders" has not been addressedYour company is completely lacking in effective and trustworthy customer serviceWhether you you have some personal agenda to "get the last word in" or whatever the case may be, isn't my concernI stated the reasons my complaint was filedUnless you have addressed my complaints (a program I did not *knowingly [redacted] sign up for and the complete ridiculousness of your email backorder notifications), please don't bother me with irrelevant .png files or anything of the sort unless you are explaining your reasoning for the file and how it relates to MY complaint Regards, [redacted]
Tell us why here...We gave the customer a credit of on 01/17/and another credit of on 01/19/and then on 01/20/we gave the full credit of to the credit card used at time of purchaseA manager called this customer to discuss her order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowif it was replaced and shipped to me express today the 12/16/,and I've yet to receive anything ! They say they resolved the issue I have a yr old with no birthday gift due to someone negligence !! Also I received a letter from them yesterday which said they were out of stock ,,which is it I'm so confused Regards, [redacted]
Tell us why here..The customer mailed in an order totaling She sent in for the orderOne of the items were no longer available [redacted] for dollarsOn 2/18/we sent her a refund for plus the overpayment for a total of check [redacted] The check came back to us with a sticker on the envelope from the post office insufficent address.The rest of the order shipped out on 2/17/and returned to us by the post office for the same reasonThe customer did not put a telephone number on her order so we were unable to contact herAt this time all we need is a complete address to resend out a refund for the cancelled items and reship the order or we can send a full refund if the customer no longer wants the items, but we do need the address to do this
Tell us why here...I sent the email to our [redacted] department and received the response back that the email address has been deletedI believe the reason you cannot unsubscribe on line is because you are not in our data base with your email address, meaning you have never placed an order with our companyYour email address was not obtained from any history with ordering from our company
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , as long as the reimbursement is for all months chargedI never enrolled for this, so either the company is scamming customers or someone is hacking themI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Tell us why here...The customer bought a kit containing itemsWhat I have done is refund her now for the entire kit of and when the item becomes available we will send her out a whole new kit and charge her for the item at that timeIt is due in the end of this monthYour new order number is [redacted] .Sorry for any inconvenience
I have received the refund for both of the purchased sweatshirts, and will accept this as a response that satisfies my complaint, with the clarification that this is a REFUND and is not contingent on the return of any further product or any further action on my part I am stating this clearly here since your email references that you "processed the returns" I will keep both refunds for $(for a total of $90.90) as well as the sweatshirt with the zipper that does not work I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , with the clarifying statement noted aboveI understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also appreciate if PGI would remove my name and address from their mailing lists Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I received the check in the mail todayRevdex.com, thanks for all your help Regards, [redacted] ***
Tell us why here...To date we have not received the itemWe are in the midst of our annual inventory and a credit for the item will be processed as soon as inventory is complete.We did issue a credit back to the credit card used to place the order for the shipping chargeSorry for any inconvenience
Tell us why hereThe sunglasses were already reshipped out to you on 01/23/and all of the items you ordered in a size large with the exception of [redacted] are available in a size medium
The only charges we have processed is one for and Any authorization holds per your bank should be no more than daysI do see where on the 11th an authorization hold was cancelled by usIf you have any authorizations still pending please have your bank call us and we can speak with them
Tell us why here...When you called stating you did not receive the sunglasses we did a return on the original order and a credit for the was processed on 01/23/bank reference number [redacted] and then we shipped out the new pair and rebilled the credit card for the You now will have an extra pair of sunglasses at no charge.We could not stop the shipment when you found the first pair because they had already shipped from the warehouse
Tell us why here...A refund check # [redacted] in the amount of was generated on 2/27/You should be receiving this any day
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received a message on 01/22/from the business to call back I called the next day and left messages but have not received any response back This is why I want to leave this complaint openUntil the issue is resolved by sending all the items I originally ordered, no shipping cost, and expedited, I will continue to reject responsesBelow is the order I placed on December 23.-----Original Message-----From: [redacted] To: [redacted] Sent: Tue, Dec 23, 10:pmSubject: [redacted] Order ConfirmationThank you for ordering from [redacted] Your order number is [redacted] Thank you for shopping with [redacted] ***We have received your order and it is currently being processedA shipping confirmation email will follow when your package shipsIf we can be of any further assistance please email us at [redacted] or call toll free ###-###-####Sincerely, [redacted] Order Number: [redacted] Bill To: [redacted] Ship To: [redacted] QtyDescriptionTotal 1Enchantment Quilt and Sham Set Full$1Maple Leaf Top 2X$2Crystal Snowman$1Butterfly Rug Green x in$1Six Zipper Pocket Bag Set$1Fuller Professional Brush$1Purple Swirl Shirt Set 2X$ Merchandise Total: $ Shipping & Handling: $ Sales Tax: $ Order Total: $ For Customer Service issues please e-mail [redacted] or call Toll Free: ###-###-#### [redacted] | [redacted] | [redacted] ? Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have called them again...about 1/weeks ago...why were they still debiting my account...I had a very rude cs person...they continued to spam my emails...the cs said its not there fault and they still refuse to accept responsibility for there rudeness and bad business practices Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Was the E-mail [redacted] provided to PP Group to stop all E mails? Will they reply w/ an E-mail confirmation to me? Thx.Regards, [redacted]
.I do apologize for the missing bowlsYes we are doing our annual inventory and this should be completed at the end of this weekAs soon as it is complete we will ship the bowls out express to youI checked for the double authorizationThe first authorization was on 02/27/when the order was placedThis item was not available at this time so because we did not ship the item we did not bill your credit card and the authorization drops from the bankWe again authorized the credit card on 3/24/when we shipped the item on 3/25/Again sorry for the confusionA refund for your shipping was processed back to the credit card used to place the order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below ...and...? I didn't sign up for thisAre you saying this .png file you forwarded me is the same as back in October? I'm not sure what you're "saying"All I've asked is that the "VIP Program" details be made clear to future customersObviously, I won't ever order from you againI filed my complaint on behalf of future customers so they aren't duped into paying for something they didn't sign up forAlso, my issues regarding "backorders" has not been addressedYour company is completely lacking in effective and trustworthy customer serviceWhether you you have some personal agenda to "get the last word in" or whatever the case may be, isn't my concernI stated the reasons my complaint was filedUnless you have addressed my complaints (a program I did not *knowingly [redacted] sign up for and the complete ridiculousness of your email backorder notifications), please don't bother me with irrelevant .png files or anything of the sort unless you are explaining your reasoning for the file and how it relates to MY complaint Regards, [redacted]
Tell us why here...We gave the customer a credit of on 01/17/and another credit of on 01/19/and then on 01/20/we gave the full credit of to the credit card used at time of purchaseA manager called this customer to discuss her order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowif it was replaced and shipped to me express today the 12/16/,and I've yet to receive anything ! They say they resolved the issue I have a yr old with no birthday gift due to someone negligence !! Also I received a letter from them yesterday which said they were out of stock ,,which is it I'm so confused Regards, [redacted]
Tell us why here..The customer mailed in an order totaling She sent in for the orderOne of the items were no longer available [redacted] for dollarsOn 2/18/we sent her a refund for plus the overpayment for a total of check [redacted] The check came back to us with a sticker on the envelope from the post office insufficent address.The rest of the order shipped out on 2/17/and returned to us by the post office for the same reasonThe customer did not put a telephone number on her order so we were unable to contact herAt this time all we need is a complete address to resend out a refund for the cancelled items and reship the order or we can send a full refund if the customer no longer wants the items, but we do need the address to do this
Tell us why here...I sent the email to our [redacted] department and received the response back that the email address has been deletedI believe the reason you cannot unsubscribe on line is because you are not in our data base with your email address, meaning you have never placed an order with our companyYour email address was not obtained from any history with ordering from our company
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , as long as the reimbursement is for all months chargedI never enrolled for this, so either the company is scamming customers or someone is hacking themI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Tell us why here...The customer bought a kit containing itemsWhat I have done is refund her now for the entire kit of and when the item becomes available we will send her out a whole new kit and charge her for the item at that timeIt is due in the end of this monthYour new order number is [redacted] .Sorry for any inconvenience
Tell us why here...Cancelled order and refund check generated # [redacted] on 12/18/for
Tell us why here...I will forward all of your information to our ecommerce department to have all emails stopped.?
I have received the refund for both of the purchased sweatshirts, and will accept this as a response that satisfies my complaint, with the clarification that this is a REFUND and is not contingent on the return of any further product or any further action on my part I am stating this clearly here since your email references that you "processed the returns" I will keep both refunds for $(for a total of $90.90) as well as the sweatshirt with the zipper that does not work I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , with the clarifying statement noted aboveI understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also appreciate if PGI would remove my name and address from their mailing lists Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I received the check in the mail todayRevdex.com, thanks for all your help Regards, [redacted] ***