Potamkin Cadillac-Buick-Chevrolet-Geo, Ltd.

Rite Rug's 12 month labor warranty expired in March 2015.  As a consumer goodwill gesture, we have contacted the customer to schedule an appointment for 3/24 to meet in their home to review this matter.  Our office will advise the results of this appointment as soon as they are available.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Technician came out on 19th and resolved everything to my satisfaction

Rite Rug Company agreed to pay the plumbing bill submitted by Mr. [redacted].  However, Mr. [redacted] refused to sign the claims release we sent.  Our policy requires a signed release on adjustments of this nature.

Rite Rug Co.  turned this complaint over to the flooring manufacturer, [redacted] for their evaluation/decision.  [redacted] contacted an independent, certified inspection service and the manufacturer is evaluating samples on this flooring.  As soon as we...

receive the results of the reports we will forward them to the homeowner and to your office.

As a consumer goodwill gesture,  Rite Rug  will cancel the contract on this special order merchandise with no restocking fee.

1/12/2015    Rite Rug  will contact an independent, certified inspection service (at our expense) to meet with the customer to evaluate  the "snags"  in the carpet.  A copy of the inspection report will be sent to your office upon completion.

4/17/2017  Rite Rug company contacted & referred this issue to the carpet manufacturer, Engineered Floors LLC.   The customer will be contacted, by the manufacturer to set up an appointment to evaluate their carpeting.  Results of this evaluation will be sent to Rite Rug,  as...

soon as they are available.  We will forward the results to your office upon receipt.

I am rejecting this response because:Poorest response and never gave straight answer. They are all training very well to be nice and give answer you need. I even got a call from a young lady at corp. and she...

well trained to be very nice and give the answer you need. It appears to be off their plates and moving on. The installer was guided to install an additional 18" to the shorted piece I received, so in turn I would have had two seams. The office said it would take two more week to get the in-stock carpet or put what I have in. Though if installed and I was not satisfied they pointed out that I was the one that ok'd the install of the patch. 
Regards,[redacted] & [redacted]

Here are the photos of the floor and picture of damaged wall. I also have a VM from Sales rep saying my request can be addressed and I have a copy of the paint project totaling 1,300. Thanks, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]

Rite Rug's Customer Service Department contacted this customer, scheduled and completed the  job finish-up.

Rite Rug Company sincerely apologizes and regrets the issues described in this complaint.  Our Customer Service Department is working with the customer along with the flooring manufacturer,  [redacted] to resolve the issues.  The flooring manufacturer sent out an independent...

inspection service to evaluate the flooring on 3/29.  We will advise the customer along with your office on the results of this evaluation.

5/31/2017As a policy adjustment, due to installation issues,  Rite Rug will authorize an adjustment on the labor charges.  As requested by Mr. [redacted].  Our office will send a claims release form and upon the signed release,  we will process the adjustment.

I can write a book about my unpleasant interaction with Potamkin from the moment my vehicle was delivered to me to this day, but for the sake of brevity and in order to be of service to future potential customers of Potamkin I will try to keep my review brief and concise.

I am a business owner and my time is extremely valuable. It is therefore that I looked for a dealership that would be able to satisfy all my requirements in a professional manner. I was referred to Potamkin by a friend who is in the leasing industry. He told me that they are a competent and professional business where customer service is at the pinnacle of their business code. Expecting great customer service, I couldn't have been more disappointed.

My initial interaction with the staff was pleasant. They showed a willingness and enthusiasm to take me on as a customer. I wanted to get a luxury vehicle to suit my personal and business requirements. I've had my eye on the newly remodeled 2015 Escalade which was debuted a mere days before I contacted the dealership. The vehicle was delivered with the specifications I ordered in due time and that's where everything changed. My dealings with Potamkin has been a living nightmare since.

A couple of months after I received the Escalade I started experiencing vehicular software problems. In addition some of the features that I had custom ordered, and which I shelled out a pretty penny on, ceased to function properly. I turned to the dealership and they suggested I bring in the truck for service. I left the truck at the dealership for a weekend, since I cant afford to be without a vehicle during the work week, with the promise that the vehicle will be in operational condition by the next week.

My first order of business for the Monday morning after was to pick up my vehicle, naively expecting that it will be all fixed and ready for me to be picked up. To my great dismay, upon arrival at the dealership the vehicle was not fixed. The first "excuse" I received was that since its a brand new vehicle which runs on a new software OS they need more time to figure out the defects that my car had. I accepted that as a valid excuse but I was incensed at the tardiness with which they handled it, I wasted 3 hours just to get to the dealership when a simple phone call or email over the weekend could have avoided me having to waft through [redacted] during the morning rush hour. When I expressed my disappointment at the lack of communication I was told that a representative attempted to call me but couldn't reach me... This was a blatant lie as I never received a missed call from the dealership, neither a voice mail. And besides that, to the best of my knowledge an email can be sent to a "unavailable" person at any time.

I can go on and on in paragraph after paragraph detailing the clumsiness and at times complete lack of business ethics and acumen with which Potamkin operates, but in an effort to keep this review somewhat short Ill just state the rye facts which transpired thereafter.

I was left without my truck for another week, after I was told that it will only take another day to fix. I was finally told that I can come pick it up. Within a week of picking it up the issues I was experiencing before the service call returned and this time I had 2 new issues which seemingly, without getting too technical, to be a product of the mechanic butchering the repair due to basic incompetence.

I have been in and out of Potmamkin for service for the past half a year. I was lied to, deceived, charged for services that wasn't delivered. At one of my service trips to Potamkin I paid a thousand dollars for a repair, I sit into my car and to my astonishment the repair was simply not done!! At another visit the manager had the audacity to insult my intelligence and tell me that "its my fault". I've never had such a bad experience with any business I have dealt with. To insinuate that I was intentionally or even if only unintentionally breaking my car was a new level of abuse I would have never imagined possible. I assume, and this is only a unverified assumption, that the dealership lacked the technical knowledge on how to fix my car which is why they came up with all kinds of creative lies and excuses to avoid admitting incompetence.

I have wasted hours in unproductive work days, money and fees for undelivered services basically due to a lack of professionalism and honesty which should be the standard modus operandi of any business establishment.

I would not recommend anyone to deal with this dealership, and I would dissuade anyone who is entertaining to become their customer.

In addition, if Cadillac is serious about competing with the European luxury brands and they want a cut of the luxury car market they should look into cutting ties with dealers like Potamkin.