Potamkin Cadillac-Buick-Chevrolet-Geo, Ltd.

The carpet snags are not manufacturer and labor related warranty issues. The snags in this carpet are caused by the custpmer's vacuum, as stated in her comments. There is nothing further we can offer since the issues are not warranty related. Any carpet repairs would need to
be on a billable basis to the customer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

After the vendor agreed to send an independent professional service to evaluate our situation, I agreed to resolve this complaint. However, the vendor bluntly broke their promiseTherefore, I would like to re-open this consumer complaint #*** Please let me know if this is doable and how I should proceed. Thank you very much! *** ***

Rite Rug sincerely apologizes and regrets any inconveniences on Ms*** flooring installation approximately year ago in 2014. Our records indicate, the job was completed and the carpet padding was replaced on 4/29/2014. We issued
the customer a $reimbursement for the moving of the treadmill

Rite Rug's contract on this purchase is with *** *** *** ***. Rite Rug sincerely regrets the carpet padding we purchased from the manufacturer was not as stated by the manufacturer. We will schedule the replacement with the correct padding

Rite Rug's Customer Service Department is working with Ms*** to resolve the installation issues. We have materials on order and we are waiting on photographs and a quote on door repairs from the customer

Rite Rug contacted the customer on the issues in this complaint. The finish molding was installed on Saturday, April 25. As a consumer goodwill gesture, a monetary adjustment was agreed upon on for scheduling/installation issues. Our Customer Service Department is working with the customer on the...

"dented" "dishwasher".

I am writing regarding the claim #[redacted] that I filed 9/8/15 regarding Rite Rug Co., Strongsville, Ohio.  We contacted Rite Rug that we are having several issues with our floor not holding up.  They came out and gave us information that it was not their problem as it is out of warranty.  We then contacted Armstrong directly to have them out.  Micah J[redacted] sent their representative [redacted] out for an inspection on 9/23/15.  He stated that it was not a product defect, however he saw several installation issues present that are creating the many separation issues with our laminate floor.  He also indicated that the humidity & moisture levels in our home were within normal range.  Rite Rug never did any of the required moisture or humidity readings PRIOR to installing the Armstrong flooring product.  We do feel that this issue has still not been properly addressed by Rite Rug Company.  They have not offered any suggestions to help us correct our current problems.  As of right now, we have at least 7 separate issues where the product is not holding up.  If the floor was installed correctly - it holds a 30 Year Warranty.  We have approx $6400 invested in our floors and they look horrible.I would definitely like this claim to be reopened.Thank you very much[redacted]

[redacted] Homes is the customer on this account.  [redacted] is the homeowner.  Rite Rug's representative along with the representative from [redacted] Homes met with the homeowner today (January 15) to address the flooring issues.  Rite Rug scheduled a repair date of January 26 to replace some...

tiles in 2 bathrooms.

1/9/2015
 
Rite Rug sent Mr. [redacted] a copy of the claims release form.  As soon as the release is signed and returned to our office we will send the adjustment.   We are sending end your office a copy of the claims release via email today (per Mr. [redacted]'s request)....

I am writing in...

regard to the complaint that was closed today noted in the subject line.  I was waiting to respond because the issue was in the process of being resolved, but was not fully resolved until today.  It was resolved completely to my satisfaction today.  (The flooring has now been delivered and installed).  There was an issue with the order when it arrived, but Rite Rug did rectify that.  I did not want to state that I was satisfied until they completely followed through.    If you are able, please amend the complaint to note that they were able to resolve the issue to my satisfaction.  Thank you for your time[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

8/31/2017    Rite Rug sincerely regrets and apologizes that installer broke a blind slat during the flooring installation.  Our Customer Service contacted the customer and scheduled an appointment with a service representative on 8/18.  At this time, the customer rejected our...

offer to repair the the broken slat.  Rite Rug issued a $100.00 credit on 8/25,  to the credit card on file for the replacement of the damaged blind.

Rite Rug contacted Mr. [redacted] and resolved this matter.  Carpet installation is on the schedule for 12/16.

Rite Rug's Customer service Department contacted the customer on their job finish up.  The special order finish up molding is scheduled for installation on Saturday, November 14.

I am rejecting this response because: the wall damage has nothing to do with the floor install. It has to do with the installer scuffing the wall with boxes.  As I stated, we are doing a complete remodel of the kitchen and just had $1300 dollars worth of paint just completed with the wall in question.  I have the photos and copy of the paint invoice reflecting the walls were just painted. AS for the floor, my argument has never been riterug hasn't fixed - they are required to under contract. my argument is riterug misrepresented itself in the contract by telling us it would take a day to do, the unprofessional, sloppy work that resulted in a transition piece having to be put in because the carpet was cut s if it was being ripped out and the carpenter couldn't stretch the rug to fix - again not what we wanted or paid for with regards to our contract, and lastly the damage to the freshly painted walls.  If riterug cant setup and make this right, id like to move forward with a hearing to present my contract, pictures, text and voicemail messages from the sales rep.
Regards,
[redacted]

Rite Rug sincerely apologizes for the inconvenience this delay caused.  Our Customer Service Department processed the refund in the amount of $200.00 for the quarter round.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

---------- Forwarded message ----------From: [redacted]Date: Mon, Dec 15, 2014 at 1:19 PMSubject: Complaint ID#: [redacted]To: [redacted]Cc: [redacted]December 15,...

2014  Att:  [redacted] This email is in response to your letter to our office dated 12/8/2014. Rite Rug’s contract is with Heartland Homes.  At the point of flooring selection in this new home [redacted] selected a base grade carpeting and a base grade padding and chose not to upgrade.  We regret the homeowner is not satisfied with the padding selection.  Rite Rug offered to upgrade the padding at the homeowner’s expense.  This offer to upgrade, was declined by [redacted].  Rite Rug replaced the padding in one room with the same base grade padding.  We examined the original padding, when it was returned to our office and verified the padding was not defective.   There is nothing further that we can offer since the home owner is not willing to upgrade, at their expense.  Respectfully, 
[redacted]Executive Assistant to the CEO4450 Poth RoadWhitehall, Ohio  43213[redacted]www.riterug.com Join Rite Rug on:

Rite Rug's Customer Service Manager spoke to the customer on 1/31/2017.  We are working with the customer to try to resolve the issues.  The customer requested that our Customer Service Manager call her back on 2/6/2017.  Rite rug will continue to wprk with the customer to try to...

resolve the issues in this complaint.Tell us why here...