Postmates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] We would be happy to look into this further for you, however we have been unable to locate your deliveries with the information you have providedCan you please share the email address associated with the deliveries in question? Looking forward to your response

Our sincerest apologies for this experience, as we never want this kind of thing for our usersWe will be following up with an email to confirm a refund for you, as a token of our apologyOur Postmates at this time are asked to come as close to the customer's door as possible, but this can always be requestedPostmates should always be following your delivery address instructions, and I understand this time that was not the caseWe will be sure we handle this appropriately on our endPlease be on the lookout for an email from our team confirming your refundThank you as always for your feedback

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Leila [redacted]

Our sincerest apologies for this overall experience with your order not arriving on time and for this issue with the price you saw estimated at checkout not matching the price you were chargedFor this particular restaurant, we found that the merchant has updated their menu, and we will be sure that our pricing reflect this very soonIn the meantime, we have followwith an email to confirm a refund and a credit as a token of our apology for this situation and for the issue with the order not arriving on timeWe do have Unlimited merchants whose pricing is fixed every timeWe thank you for your feedback, and please be on the lookout for an email from our team with the refund and credit confirmation

Complaint: [redacted] I am rejecting this response because: Thank you for sending that receiptI have forward it to my bank for processing This does not cover the delivery credit you gave meI do not wish to use your services againYou do not protect your customers from mishandling of orders and if I'm going to pay for my laziness, I'm going to get equal or better than what I would get if I went and got the food myself I want a refund for the remaining delivery credits and will not accept any sort of credits in place of this, very firmlyI said I wanted a refund and that is the only thing I will accept Sincerely, [redacted]

Hi [redacted] , Thank you for reaching out to us about this issueI have gone ahead and processed the full refund for the missing itemI have also given you a $ [redacted] delivery credit to be used towards a future delivery for the inconvenience, this credit is on your account and available for use whenever Thank you again for your feedback - it helps us improveOur apologies again!

Complaint: [redacted] I am rejecting this response because: Yes, this has been more than frustrating and time consumingIt is absolutely ridiculous that the Revdex.com had to be contacted for any resolution I am rejecting your response because you have not returned the $for services/products never received like you say you haveYour "authorization charges" that you never informed me about did fall off, but I was still charged the $when I received nothing because of your driver never showing upI did however contact my bank to dispute the charges and THEY have returned the funds Your company is a complete scam and I will be informing everyone I know, via multiple outlets, about your fraudulent business practices and chargesA $credit does me no good as I will not be using your service again Sincerely,Sara [redacted]

After reviewing this complaint we discovered the following A total of issues have been reported to Postmate's since June in June which resulted in $in delivery credits being applied to the customers account due to unavailable items on the order that did not result in a chargeThose credits are transparent and automatically reduced from the delivery price of the next orderDue to the service having not been used since the last credits were applied, the customer still has $in delivery credits remaining Additionally in June there was a full refund issued to the credit card we have on file in the amount of $for a missing order from Rooster's Kitchen We have no additional complaints or reports that would warrant an additional refund outside of what was described and actioned previously

Our sincerest apologies for your overall experience, as we understand you hadn't received a full refund for the fajitas missing the tortillas on your recent orderWe understand further that your customer support experience has left something to be desired on many occasions, and we want to make sure we make this right for youWe have followed up with an email to confirm your refund and to ensure your concerns are address appropriatelyWe thank you so much for reaching out to us, as we want to ensure we are always working to grow and improve

Our sincerest apologies for the incorrect sandwich arriving to you, and for the delay in refund previouslyI understand a member of our team was able to provide a refund for you last night and offered additional compensation as well We thank you for your feedback, as it is one of the main ways we improve at PostmatesWe look forward to offering a better service to you next-time around

Dear Ser, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located your account and the order in question, and am going to have our customer service team follow up with a refund and response to your last replyI will also be following up with all parties involved We appreciate the opportunity to make this right

Hi Jessica, Thank you for following up regarding your Postmates Unlimited subscription, though I’m sorry to hear it wasn’t right for youI can confirm your subscription has been cancelled and your refund of $has been approvedThis should be available to you within 5-days, if not sooner depending on your banking institution’s processing times We appreciate your patience while we processed your requestLet me know if you have any other questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Rachel [redacted]

Dear Chantal, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and see that our escalations team has already refunded the difference from the estimate totalI also see that the delivery fee was discountedI will be following up with all parties involved We appreciate the opportunity to make this right

Hi [redacted] , Our apologies for the high feesIt appears as if you were charged $ [redacted] for the two burgers - which seems like a fair pricesThe delivery fee of $ [redacted] is high, especially if you weren't expecting itWe make every effort to have a fair delivery price, and the final price is ultimately decided based on the distance, number of available couriers in the area and a few other factorsSeeing as the delivery price would have impacted your decision to complete the order, I am adding a $ [redacted] credit to your account that can be used towards a future purchaseThis is on top of the $ [redacted] delivery fee credit that was already issued by our customer service team Your feedback about our pricing helps us to improve our services, as pricing is hugely important to us, so we take this feedback seriouslyOur team is working on a way to improve our pricing structure to be more transparent and customer focused Let us know if we can be of any further assistance

Initial Business Response / [redacted] (1000, 7, 2016/01/21) */ We have responded to our customer's inquiries and have resolved the issueWe do not charge our customers for missing items or poor serviceWe have processed a refund for any items the customer may have been charged but not received, alongside issued a credit for any future purchases our customer may wish to make Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund of my purchase However I feel if I had not taken this to the Revdex.com I would not of been credited for items I did not receiveWhe I initially complained to postmates they offered to comp back the entire order with the exception of one itemThey meant I would of received a refund of approximate $Alas that never happenedCausing my to contact the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ We have completed removed [redacted] from the platform, including personal informationHe has been sent an e-mail confirming this resolution

Dear Stone, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI located your account, and see that our escalations team has already refunded your orderHere is our correspondence: Hi Stone,Well, this is embarrassing! It looks as if you received the completely wrong orderWhile I can’t re-order the correct one for you, you certainly are able to as I’ve made sure you will not be charged for the wrong oneAny pre-authorization hold you see for this order is released immediately and should be available to you again within days, if not sooner depending on your banking institution’s processing timesWe’ll be following up with your Postmate and Buffalo Wild Wings Grill & Bar regarding the issue to ensure it doesn’t happen againWe’re very sorry this happened, but we appreciate you bringing this to our attention so we can make sure it doesn’t happen again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I will not be doing business with Postmates againSincerely, Amber ***