Postmates

Initial Business Response / [redacted] (1000, 7, 2015/09/17) */ Logos, photos, and menus have been unlinked from the storefront and all customers order attempts from the brand(s) mentioned will be canceled

Dear Kalee, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that we have already refunded in fullI will be following up with all parties involved with handling your issue We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Ashley [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Bethany***

Dear Megan, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the orders in question, and do see that we refunded the $for the promo issue on the Roberto's orderDue to the length in time it took for the resolution, we will be refunding that order in full nowI will have someone from our customer service team reach out with an email of when you can expect this refund, and some further explanation We appreciate the opportunity to make this right

Our sincerest apologies for the delay in receiving your requestWe were able to locate the charge and have processed a full refund for the $We will also follow up with you via email confirming your refund of this subscriptionThank you for your patience

Dear Nivaas, Our sincerest apologies for the way your issue has been handledI can certainly understand your disappointment in your meal containing meatWe want to assure you that we will be doing everything possible to make this right for youWe desire to provide customers with a seamless experience from start to finish, so I understand your concerns and apologize for this incidentAt this time, we will be removing all charges associated with your order from Taco BellPlease keep in mind that refunds process within 5-days depending on your banking institutionWe appreciate the opportunity to make this rightYour feedback is valuable to the growth of our company.Thank you for choosing Postmates

Hi [redacted] On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service We have followed up with you about your issue that you have with Postmates through via emailOnce you have received the via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with We looking forward to your response

Hi [redacted] , Our apologies for the issues you faced! We looked into your concerns, and it appears as if you were fully refunded by our customer service team for this issue Please let us know if we can be of any further assistance

Dear Jan, Our sincerest apologies for this negative experienceWe are glad to see that a member of our team was able to refund you in full and offer an apology for the delay in refund previouslyWe are happy to follwith a credit for the inconvenience Please be on the look-out for an email from our team, and we appreciate your feedback today

Dear June, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your inquiry and I will have our customer service team follow upWe do issue a service fee on all orders, along with a small cart fee if your total is less than $As a one time courtesy we will be refunding the service fee on your last orderOur follow up to your ticket will include a more thorough explanation of our fee, along with some expectations on the refund We appreciate the opportunity to make this right

Our sincerest apologies for this negative experience, as it is not the kind of thing we want for any of our usersWe very much appreciate you bringing it to our attentionIt looks like a member of our leadership team followed up with an email Saturday night and issued the appropriate refundWe thank you for bringing this to our attention and we will be sure that we take the necessary steps to keep this from happening going forward

Complaint: [redacted] I am rejecting this response because: There is no record of the refund from the order that was not delivered. If you can provide proof that it was refunded, I can provide that to my bank to receive a credit, as there is no credit on my account, only the debit of the funds from the order on 6/5. I did not ask for 13.50 in delivery credits; I asked for a refund and will not accept anything else as I chose to discontinue your services after so many blunders in such a short period of time - especially considering the amount of money I spent during that time. There is no UI to track delivery credits, but I was able to look through my deliveries and find the credits referred to. I contacted customer service, and the guy I emailed with didn't even know what I was talking about. Sincerely, [redacted]

Dear [redacted] Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I could not find a recent order with the account that comes up with the information providedI will tell you that this amount mentioned seems like a typical preauthorization hold that we place to initiate the orderThese are only temporary and usually fall off within a few daysUnfortunately we can not expedite this reversal, but if you have rated the order in the app it usually doesn't take long We appreciate the opportunity to make this right

Thank you so much for reaching back out regarding your recent negative experienceI see we were able to refund you the cancellation fee of $and offer an additional credit as a token of our apology for the experienceOur cancellation fees will always show on the cancellation screen before confirming the cancellationThe authorization for custom order fields is currently in a trial period, and our agent made sure your feedback was escalated appropriately regarding our authorizations Thank you once again, as we are always working to grow and improve based on user feedback!

Our sincerest apologies for the delay in refund, and for this issue with the pasta arrivingI understand you were refunded for the pasta yesterday afternoon, but have not been refunded for the salad or anything requested beyond thatThis is one of our direct partner merchants who received your gluten-free request directly to their in-store tabletWe will be sure we follwith them appropriately In the meantime, please be on the look-out for an email from our team regarding a refund further as requestedThank you for your feedback, as it is one of the main ways we improve at Postmates

Dear Jennie, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration at this pointI was able to locate your account and have refunded the $charge and cancelled the subscriptionYou should see this refund in 5-days, depending on your banking institutionI will follow up with all parties that handled your inquiry Thanks for the opportunity to make this right

Complaint: [redacted] I am rejecting this response because: They are refunding the monthly fees; but what about the $overdraft fee? Sincerely, [redacted]

In reviewing our records I show that we have credited the full refund back on [redacted] We apologize for any inconvenience

Dear Tiffany, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question, and we have now processed a full refundWe are also issuing a delivery fee credit to your account that will be automatically applied to your next orderI will have our customer service team follow up with some more expectations of the refund and credit We appreciate the opportunity to make this right