Postmates

Our sincerest apologies for this experience, as we never want this kind of thing for our users. We will be following up with an email to confirm a refund for you, as a token of our apology. Our Postmates at this time are asked to come as close to the customer's door as possible, but this can always...

be requested. Postmates should always be following your delivery address instructions, and I understand this time that was not the case. We will be sure we handle this appropriately on our end. Please be on the lookout for an email from our team confirming your refund. Thank you as always for your feedback.

Dear Ariana,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account, and see that the preauthorization holds were blocked due to a zip code failure. Usually this is just old information that needs to...

get updated with your bank if you've moved recently. I do understand the frustration of this. Unfortunately I can not refund any amount since they never went through. If you are still seeing these on your bank account, they are just temporary on your banks end, as no funds are being held by us. I did place a $10 delivery fee credit on your account, which will be automatically placed on your next order(s).
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer,
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Please know that your feedback is truly appreciated. Situations like this help us to constantly refine our service, so we can better serve you, the...

customer! I will make sure it is passed along to the appropriate parties. I have refunded the entire order as a gesture of our gratitude. Please allow 5-10 days for the funds to reflect back on your account. Again, please accept our apologies in this matter. We hope to provide you with an exceptional experience on your next order with us! 
 
We very much appreciate your business and hope that you will remain a valued customer. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear[redacted],
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with one of our promotions recently. I have looked over your orders from this weekend, and see that all delivery fees except for one were taken care of for you. I have now refunded the delivery...

fee from the order that the promotion did not apply to. I will definitely be passing along this information to the proper departments, as it if valuable feedback.
 
We appreciate the opportunity to make this right.

Dear Shannon,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate the order in question, and see that it has already been refunded in full. I will follow up with all parties involved. If you are still seeing any...

pending charges from this order, they are preauthorization holds and will be reversed in 3- 5 days. We have also placed a credit on your account, which will be automatically applied to your next order.
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, John [redacted]

Our sincerest apologies for any frustration this negative experience may have caused. We always want you to be having a great experience with us, and want to ensure we create a better one for you. We do not typically refund for tip charges, but we are happy to offer a refund for you. A member of our...

team is following-up with an email to confirm the refund. 
Thank you for your feedback, and please be on the look-out for an email from our team.

Dear Erin,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I located the account associated with the email address provided, but I do not see any recent charges on our end. I am going to have our customer service team follow up...

with an email to see if we can get some more information, or see if you have another account.
 
We appreciate the opportunity to make this right.

Dear Tiffany,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question, and we have now processed a full refund. We are also issuing a delivery fee credit to your account that...

will be automatically applied to your next order. I will have our customer service team follow up with some more expectations of the refund and credit.
 
We appreciate the opportunity to make this right.

Our sincerest apologies for the delay in receiving your request. We were able to locate the charge and have processed a full refund for the $83.88. We will also follow up with you via email confirming your refund of this subscription. Thank you for your patience.

Complaint[redacted]I am rejecting this response because: The issue was not addressed. Your company's practice of placing a larger hold on one's account should not be allowed. In my case $50.00 more than my order is ridiculous. No other food delivery service or restaurant does that. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
The company reimbursed me $16.90, which is NOT what they charged me which was $16.99. I understand it is only $.09, but it is the principle. They made the mistake and now they are not even refunding the full amount that they charged me in error. Why is that acceptable?Sincerely,Dawn [redacted]

Dear Anthony,
 
My apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate this last order, and see that it has also been refunded. I have also applied a delivery fee credit, and will have our customer...

service team follow up with another email.
 
We appreciate the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Shaina [redacted]

Our sincerest apologies for this negative experience, but we are glad to see we refunded your order yesterday. A member of our leadership team has followed-up with an email as well to ensure your feedback regarding our Support team is reviewed appropriately. Thank you for bringing your concerns to...

light, as we are always looking to grow and improve. We hope you have a better weekend and get well soon.

We sincerely apologize for the delay in resolution. We never mean to keep you waiting for your money, and I want to assure you that we are getting this refunded for you. A member of our Customer Account team is reaching out later today to confirm. Thank you for your patience, and please know you...

will be contacted by end of day today.
 
Thank you for your feedback, as it is one of the main ways we improve at Postmates.

Dear Aimee,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I have located your account and will have an escalation specialist follow up to provide a better resolution. I will also be...

following up with all parties involved. 
 
We appreciate you bringing this to our attention and the opportunity to make this right.

Our sincerest apologies for this negative experience, as we always want to be sure we are offering the best experience possible for our Postmates users. We are following up with an email at this time to guarantee a refund for you as a token of our apology. Please be on the lookout for an email from...

our team.