Postmates

Our sincerest apologies for the way your issue has been addressedWe have looked into your order and processed a full refund for this meal from HootersAdditionally, we have added a credit to your account for this inconveniencePlease be on the look out for an email from one of our senior
specialist confirming your refund

Dear ***, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration at this pointWe will be issuing a full refund and I will have an escalations specialist reach back out with some more
information. We appreciate the opportunity to make this right

We want to apologize for the delay in addressing your concerns. We desire to provide customers with a seamless experience from start to finish, so I understand your concerns and apologize for this incidentAfter looking into this canceled order, we want to assure you that we will be processing
a full refund for thisIn addition to your refund, please accept a credit on your account for this inconvenience A member from our customer service team will follow up with you shortly about your refund and this creditThank you for choosing Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Sara ***

Hello - our sincerest apologies for any inconvenience this may be causing, and we are happy to assistA member of our team is followito resolve your concern and offer a receipt of your refund for this attempted orderWe will definitely be looking into this concern further with the lack
of notice of the cancellation.
Thank you for your feedback, and please be on the look-out for an email from our team

Dear Dianna - we sincerely apologize for the charge you are seeing, and the delay in communication you have experiencedPlease know this is not the norm for our service.
We were unable to locate any emails or accounts with the email address and information providedWe will be following up
to your GMail address listed to resolve this issue with the $you are seeingYou will see this email in the next minutes
Please be on the look-out for our email and we look forward to working with you to get this matter resolvedThank you for your feedback, as it is one of the main ways we improve at Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Mauvereen ***

Dear Geraldine,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration of having your order cancelled so late like that! I was able to locate your account and the order in questionI see that
we have already released the funds and have credited your accountThe refund for the preauthorization can take anywhere from 5-days, depending on your banking institution. I am attaching a receipt that you can follow up with
***
Thank you for the opportunity to make this right

Dear Peter,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate our account and the order in question, and see that we've responded to you several times and also provided a
credit for the poor experienceIf you still have questions or concerns, please reply to our last email and we will definitely follow upI will also be following up with all parties involved
Thanks for the opportunity to make this right

Dear Yogi,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and have gone ahead and refunded your order in fullI'm going to have our customer service team reach out about this as wellYou should
expect the refund in 5-days
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Mak***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Crystal [redacted]

Dear [redacted]
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and see that we have already processed a full refund for this order. If you are still seeing any charges on your account, these are...

preauthorization holds, and usually fall off within a few days.
 
We appreciate the opportunity to make this right. If you have any other issues or concerns, please respond back to the last email from our customer service team.

Dear Lauren,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I also apologize for the delay in our response. I do see that our last communication from 3/9/2018 was letting you know that we did refund and cancel your subscription....

I will be following up with all parties involved. If you have any other issues or concerns, please respond to our last email from our customer service team.
 
We appreciate the opportunity to make this right.

Dear Heidi,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. Unfortunately I can not find an account associated with the information you've provided. If you could reply to the email that I've sent from our customer service...

platform:
 
On the iOS App, the Gear icon in the top-left corner > Contact Info 
On the Android App, Account under the 3 lines on the top-right corner > Account Details. 
 
As soon as I have that last bit of info, I’ll be able to dig a bit deeper here and get you all taken care of.

Dear Joshua,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I have located the order in question and am refunding it in full. I will have our customer service team follow up with an...

email of when you can expect that refund and other details.
 
We appreciate the opportunity to make this right.

Dear Ashley,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I do see that we discounted the order $5 and also applied a $5 delivery fee credit to your account which is available for use. Since you feel the resolution has been so...

delayed, I have gone ahead and refunded the remainder of the order as a one time courtesy. You should see this in 5-10 days. I will also be following up with all parties involved.
 
Thanks for the opportunity to make this right.

Complaint: [redacted]I am rejecting this response because: Yes, this has been more than frustrating and time consuming. It is absolutely ridiculous that the Revdex.com had to be contacted for any resolution. 
I am rejecting your response because you have not returned the $15.00 for services/products never received like you say you have. Your "authorization charges" that you never informed me about did fall off, but I was still charged the $15.00 when I received nothing because of your driver never showing up. I did however contact my bank to dispute the charges and THEY have returned the funds. 
Your company is a complete scam and I will be informing everyone I know, via multiple outlets, about your fraudulent business practices and charges. A $10 credit does me no good as I will not be using your service again. 
Sincerely,Sara[redacted]