Polaris Industries

Initial Business Response / [redacted] (1000, 10, 2015/08/25) */ Victory Motorcycles(c) is currently working with consumer to to find a resolution for both partiesOnce a resolution has been determined we will update the case Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/09) */ Consumer states that Victory motor cycle is in the process of replacing the Bike

Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ Polaris has advised the consumer to not start the vehicle until the unit has been presented to an authorized dealership for diagnosis of the alleged throttle concernI advised Tri-County Sales Inc is his closest authorized dealer; however the consumer has chosen to use our authorized dealer I-Polaris will investigate the unit once it's been delivered to an authorized dlr

Complaint: [redacted] I am rejecting this response because:I have never received and message? Sincerely, [redacted] ***

Consumer has been contacted by Polaris in reference to case# [redacted] Consumers case owner is still in contact to try to help resolve these concernsThe consumer has been advised he needs to bring his machine to an authorized Polaris dealership to have this concern duplicated so a Polaris tech can adviseAt this time the consumer needs to work with case owner on these concerns

Polaris answer is final on case # C- [redacted] the belt is a wear and tear item and is not covered under warrantyThere will be no coverage offered to the consumer

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Polaris(c) is currently working with the consumer to provide a resolution the consumer's concernsOnce a resolution has been determined for consumer, we will update consumer's case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response because nothing more has been doneI still do not have my machine back or my money backI will continue to fight this until my issue is resolved Final Consumer Response / [redacted] (2000, 19, 2015/09/15) */ Final Business Response / [redacted] (1000, 18, 2015/09/15) */ The issues with consumer's unit has been resolvedPolaris(c) agent has reached out to consumer following up after repairs, and there have been no issues

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Polaris will be providing goodwill parts coverage for customer's repairOur internal representative has communicated to the customer about the decision Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Polaris Rep Nate called me and the dealer on a conference call and explained that they will cover the partsHe is issuing a credit to the dealer and the dealer will be reimbursing the cost of the parts to me

Final Consumer Response / [redacted] (2000, 8, 2016/01/22) */ Can close complaint, dealership has agreed to refund me the over charges and agreed the purchase were made the first of MAY not July

I am rejecting this response because: Down time of a month or more is Unacceptable and should be compensated in some way

Polaris has spoke to consumer under case # [redacted] Consumer was advised part # [redacted] is sold individually and the (10) is referring to a minimum order needing to be placed by dealers on ordersConsumer received the correct number of parts ordered

Our #goal is getting dealers enough parts to address customers who need vehicles repaired Our allocation process and recommended order process will help manage through this We have service kits shipping to dealers starting the week of April and expect a steady flow of service kits in the coming weeks Over the next few weeks, we anticipate parts availability to cover the initial recommended order quantities for dealers All of us at Polaris understand the challenge and inconvenience this creates

I am rejecting this response because: Polaris did "Not" reach out to me on this matterThat statement is falsePolaris should warranty this and all the damage it caused due to the bolt being broken obviously for a long time( which they would have been able to see had they actually reached out to me as they claimed to Yes the dealers are independently owned but they are authorized Polaris dealer who either are not willing to or able to work on Polaris equipment what is the consumer to do? Also why is Polaris not even addressing the first problem I stated which was the noise in the front end that I had my machine into a dealer to look at and was told they all do that, which again is a statement It is obvious to me that Polaris did not even look at what the complaint is and are just giving a generic answer to make it go awayThese are known issues that Polaris has on these machines that Polaris is aware of and they both should be covered

Polaris has spoken to this consumer in Case # C- [redacted] The consumer rep handling this case verified with our legal department this machine does not qualify for the lemon lawPolaris also offered assistance to work with the consumer and find another dealer to assistConsumer refused to travel outside a mile radius and therefore refused assistanceThe customer has electively stopped us of this slingshot during the recall and this recall is not a stop rideNo further consideration will be made as consumer has refused assistance from Polaris

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Added On: 7/13/9:AM Tried contacting EULeft message that we apologize for the delay in this partWe understand the inconvience this causes and our buyers are working with the supplier to work thru these b/o'sI that the dlr, Legdewood Powersports ordered the part the end of June and to continue to stay in contact with the dlr regarding deliveryThanked the EU for her patienceIf EU has further questions to please feel free to contact me back, left contact info and case numberThanked EU Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is unacceptable to not have parts available for repairI am without a work vehicle and Polaris says sorry? Not to have parts in stock for repair is Bad BusinessThey have defaulted on their commitment to the customerI happen to rely on my Polaris machine for a living and to be without this machine has costs me money and time that I cannot get backPolaris is responsible for selling defected equipment that cannot be repaired in a timely manner

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ All Polaris calls begin with an automated message "Thank you for calling Polaris, your call will be recorded for quality purposes"In addition the warranty claim was not denied due to photos found onlineThe claim was declined because facts provided by the dealership during their diagnosisThe dealership found no manufacturing defect present that would cause the shaft to bendRZR driveshafts do not bend naturally, conditions must be present that cause them to become stressed beyond their limitationsThe consumers prop shaft was bent due to an overload eventNo warranty coverage will be provided

Polaris has spoken to this consumer on case C- [redacted] and has advised his technical case is denied due to ingestion which is a non-warrantable failureNo further action or review will be taken as the consumer has advised he has obtained legal councilPolaris will not be reviewing the case any further and the case will remain denied

Polaris axels do not naturally break, conditions must be present that cause them to become stressed beyond their limitationsPolaris has designed its axels this way to prevent greater damage to the machine In these situations the failure is protecting the machine from greater damageThe failure experienced on the axle of this machine were straight ductile failures, certain driving characteristics can increase the potential for this failure however this is not a defect and therefore not covered under warranty

Polaris spoke to consumer in case # C- [redacted] Polaris engineers has completed its reviewThe probable cause for the driveshaft failure is likely due to an impact event from jumping the vehicle or striking a solid object with the underbodyThis event likely compromised the integrity of the driveshaft, causing the complete failure to occur at a later timeThe side-panel and belly-pan melting is likely due to the same incident, as the exhaust resonator was likely dislodged during the impact incident, causing the surrounding panels to be meltedPolaris will not cover the cost of repairs, as it is unknown as to if the current owner or prior owner possibly induced the damageThis unit was purchased used/second hand, Polaris does not guarantee the mechanical/technical health of a used purchaseNo further consideration will be made

Polaris has spoke to this consumer in case # C- [redacted] Consumer unit and case have been reviewed and Polaris advises driveline noise associated with this product and it’s a characteristics of the machineAs the manufacturer we do not buy or sell our units we do rely on our authorized dealershipsIf the Consumer would like to trade in his unit he would need to visit his local authorized Polaris dealershipThere will be no assistance provide on trade in of this machine

Treadz Automotive Case ID OF *** TREADZ AUTOMOTIVE VS *** ** *** To Whom It May Concern: Treadz performed all services and delivered all products in completionCustomer has received car on 3/20/and is very happy and satisfied Thank you
Management