Platinum Tax Defenders

Review: A contract to work with the IRS to either submit an offer in compromise to either reduce the tax liability to zero or close to zero and agreed to a payment plan. I was told giving my income I would qualified for a financial hardship thus allowing me for the IRS to reduce the tax debt. This business did not performed the service being contracted for and the fee paid, thus I am reporting and submitting a formal complaint for this firm.Desired Settlement: I would like a full refund via a credit issued back to my AMEX credit card.

Business

Response:

To Whom It May Concern:

Review: Tax Defenders said that I had boke the contract but they did not fulfill their agreement I have still yet to receive the $1400.00 that I had sent to them out of the $ 3900.00 for services. the remainder was to be set on a payment plan . In return, they were to contact the IRS and told me to stop sending any payments to them. After they received, the first the first $1400.00 there was no further contact after consistent calling on my part to see what I needed to do next. The call was never made to the IRS and lean was place on my bank account, with all the promises they made they caused more harm and stress than good. When I finally got someone to talk to, they said they would return the monies that was sent but another call came in and said they would only return $700.00 out of the $1400.00. Where is this fair when no services were provided? I desperately needed the help but I'm back where I started with less in my account and late payments to the IRS and stress on top of it all.Desired Settlement: Return the total amount of the $1400.00 that was sent for service not provided. This will be sent to the IRS which has put me behind

Business

Response:

October 27th, 2015

To Whom It May Concern:

Mr. J[redacted] hired Platinum Tax Defenders on September 16th,

2015. At that time, Mr. J[redacted]

already had a levy in place. We prepared

all of his documents and sent him a financial organizer via email on 9/16. We faxed over all the power of attorneys to

the various agencies on 9/16 and 9/19/15.

He called us on 9/21/15 wanting an update. We informed him that we needed his financial

organizer and that we would be contacting the IRS the coming week after they

recognize the power of attorney.

On 9/28, we called the IRS and they informed us that he did

not have any balances or tax returns owed for him personally. We communicated that information via email to

Mr. J[redacted] on that day and asked him to sign the Business Power of Attorney

and obtain the EIN to his company so we could check his business for

balances. We received his signed

Business POA’s back on 9/29 and called the IRS on the business. They

informed us of his business balances by year and indicated that he was in collections

and had a revenue officer assigned. We received

that information and called the Revenue Officer. We contacted the Revenue officer and left

urgent messages 7 times between 9/29 and 10/14 including the Group Manager

regarding Mr. J[redacted]’s case and the fact that the Revenue Officer was not

returning the calls. On 10/12 we

prepared the New Mexico Business Power of Attorney and spoke to the state on

10/13. We prepared the financials and

sent over to Mr. J[redacted] the information that was still needed for the

state.

On 10/16, Mr. J[redacted] called in and said he spoke to the

Revenue Officer about a payment plan and that he wanted a refund from us to pay

for it. At that time, we explained that

we have done a lot of work and he was not getting a full refund. In addition, it clearly states that there is

a minimum $750 charge that is nonrefundable in the event of a cancellation. We have contacted Mr. J[redacted] through every

step along the process via email or phone.

The statement that Mr. J[redacted] made regarding he called numerous times

with no communication is a flat out lie and I have the phone logs and emails to

prove it. On October 26th,

Mr. J[redacted] called in demanding his money and was told again that we needed

to do a billing analysis to see what if any refund was owed to him and we would

call him today, October 27th.

This morning, I received his complaint to the Revdex.com. At this time, we have incurred 13 hours

dealing with his case on the state and federal side. We have incurred more hours than he has paid

at this point. I am happy to release him

from his contract but do not feel he is entitled to a refund.

Sincerely,

S[redacted]mCEO

Platinum Tax Defenders

This company has been truly my advocate I was applying for an offer on compromise and I was initially upset because they had not submitted an offer however I later found out thaty case manager I'm negotiating with the IRS realized I was not in a financial position to be able to fulfill the requirements of the OIC and if you fall short the offer is voidedcand you owe the whole amount so they got the IRS to suspend my case for 2 yrs allowing my cash flow to improve enough so that I would not be in danger of defaulting ony agreement, they could have just taken my $10,000 and let me default, but they genuinely cared about my success and made sure I didn't sign off on an agreement that they knew I could not have kept. A++