Planet Mitsubishi

Hi Handler I have attached copy of my respose.Customer was clearly explained and all details provided.I think the confusion is the vehicle traded in .If you owe more than your car is worth than the diffrence is added to the new loan.Any down payment gets deducted from the gross total and the balance is financed Thank you

In Sum: I was misled and decieved by this dealership after traveling over miles and spending well over $in gas, tolls, and mechanic fees (to assess the quality of the car) After speaking with their salespeople for over an hour and explaining every detail of my situation, I was led to believe that I would receive a deal upon arrival that simply didn't exist Classic bait and switch, all potential car buyers beware I will never get my time and money back, but maybe this review can help save you from falling victim to the same trap The Story: This dealership listed a sale price of $10,for a used car and represented over the phone that this was the full sale price for a cash transaction I traveled down to see the car with cash in hand from over miles away after speaking personally to a sales rep named [redacted] for over an hour about the vehicle and the purchase price / process I even hired a local mechanic to review the car upon arrival, who traveled over minutes to meet me at the dealership After speaking with the salesperson for over hours and studying every inch of the vehicle, I decided to make a purchase I was then sat down and approached by a [redacted] who told me that the $10,price was ONLY if I financed the car for a full years at an egregious interest rate, and that in reality the purchase price for a cash sale was well over $17, With over $12,in cash in my pocket, and after hiring a mechanic and driving for hours on my only day off to see this vehicle, I fell victim for a classic bait and switch The salespeople didn't even have the courage to look me in the eye, as they knew that they had misled and deceived an honest purchaser willing to buy the vehicle for the full listed price in cash in good faith I have been buying and selling cars for over years, and never in my life have I felt so misled and deceived by a seller This was a low blow, especially after spending over an hour on the phone with the salespeople the day prior, explaining every single nuance of my situation before making the long trip to Long Island I am now left covering the cost of gas and tolls for the trip and the mechanic fees In addition, I lost hours of life on my one day off in travel time and am left feeling horribly deceived by a dealership that stressed their "no gimmick" business model Never, ever will I do business with anyone from Planet Mitsubishi, ever again

Dear Revdex.com [redacted] Bought Bmw from us in December and she drove to our dealership from neighboring state ConnecticutWe are a New York state dealer and have to comply with the Nys regulationsWe fully inspected this car and was given clean bill of health from Nys inspectionWe have met all our state requirementsWe provide day lemon law warranty to all my customer's Regardless of state they resideWe have in house service Dept and will gladly accommodate [redacted] if any repair is needed till 3/*/at our dealership.We will not reimburse her for any repairs done outside of our dealershipBreak down of charges are on Bill of sale and New York state inspection attached

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When car was towed into Planet Mitsubishi we thought the problem was the a/c compressor they (Mitsubishi) did not check further to see what the actual problem wasThey had the car long enough to do proper checking We removed our car and took it to a private shop for evaluationThe outcome problem had occurred due to re-call work done on drive beltThe pulleys were not changed only the drive beltWe had re-call work done and paid for ourselvesWe are now trying to get reimbursed for this work from Mitsubishi main head quartersMitsubishi requested copy of paid invoice and proof of work order from private shop as well as Planet Mitsubishi’s work order on re-call clearly stating pulleys were in good order that only the drive belt had to be changedI have forwarded this information on December [redacted] so far I have not had any response I currently have a call into them and do hope they will call me soon with their decisionBest Regards, [redacted] Ph: ###-###-#### (work) Ph: ###-###-####(home)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When car was towed into Planet Mitsubishi we thought the problem was the a/c compressor they (Mitsubishi) did not check further to see what the actual problem wasThey had the car long enough to do proper checking We removed our car and took it to a private shop for evaluationThe outcome problem had occurred due to re-call work done on drive beltThe pulleys were not changed only the drive beltWe had re-call work done and paid for ourselvesWe are now trying to get reimbursed for this work from Mitsubishi main head quartersMitsubishi requested copy of paid invoice and proof of work order from private shop as well as Planet Mitsubishi’s work order on re-call clearly stating pulleys were in good order that only the drive belt had to be changedI have forwarded this information on December [redacted] so far I have not had any response I currently have a call into them and do hope they will call me soon with their decisionBest Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have made several attempts to speak with the dealership regarding the paymentI was advised not to worry however it is my credit that will be affectedIf there was an issue with the payment, I could have been advised of that on my many phone calls and or in-person trip to the dealershipI would have verified their informationI also contacted Chase and a representative stated no calls or requests for payoff were attempted until March *, [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Very unprofessional, very disrespectful, rude & very aggressive, I will not recommend my worst enemy to your dealershipDeceit to bad credit, they allow their sales personnel to be very disrespect and insulting to customersWe will be contacting the FTC & DMW on dealership in regards to their unprofessional practices (shady practices) to your potential customers as well as my son (they treated my son badly, even called and left a voicemail message about his credit not allowing him to buy purchase a bike and said don't waste their time)I will also, contact *** *** any social media outlet to let everyone know the kind of practices performed at this dealership

Customer came with check engine light on for oxygen sensor's .We repired under the mitsubishi factory warranty and the 2nd sensor which we could not repair because it was eaten by a roden so mitsubishi denied the claim.Mitsubishi does not cover parts which are damaged by have physical
damage.We showed the customer and her husband the wire's which were chewed by the roden.If customer wants to get it repaired by us they have to pay $to get it done.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is stil an issue I would like my funds and the car now has engine problems after days of having the carBasically we are at a disagreement One issue has nothing to do with the other
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
Please be advised that ** *** did have a brake concernWhen the vehicle came into our service dept on 12/*/we replaced rotors and brake pads vehicle was road tested and the issue was repairedFurther more ** *** owes us $and we have a filled a lawsuit in civil
courtPlease assist us to recover the moniesDocuments attachedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bill of sale was not attached and my concerns have not been addressed at all I am in contact with Manager, "Wayne" He has not yet provided a resolution to my concerns
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[The response provided by the Mitsubishi service department, again, is filled with inaccuracies. First, I did not bring the car in for repair. I brought the car there for an inspection ONLY. At that time, I was told that the two sensor lights were broken. Second, the service department stated that they "proceeded to get her inspection passed." That is a gross misstatement of the facts. Rather, the service department REFUSED to pass my inspection but gave me a temporary inspection until the sensor was fixed. Since, I got this report from the service department, I visited a mechanic who examined my car and the circumstances in which I keep my car and he SAID that it is impossible for a rodent to have caused such damage. Only a car that is left untouched for several months would have this damage. I use this car every day. I plan on calling my credit card company to dispute this charge and potentilally file a claim in small claims court
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** *** %

The worst buying experience everThe staff is very rude, they charge far more than advertised and they treat you like garbageRude, rude peopleMitsubishi should be ashamed of this dealership

Dear
We do offer free maintenance for one yr for all our customer's which comes with a free oil changes.Normally customers get their oil changes at miles interval every month but *** has done oil changes in months.When *** came for her 3rd oil change she was told
upfront her free oil changes are over this oil change will be a charge of $which she agreed and paid and later she goes home and write this review with Revdex.com and now trying to extort $from us.Please send *** to our service dept and see my service manager to collect $and also please advise *** in future please take her business somewhere else.Thank you
John M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  I have made several attempts to speak with the dealership regarding the payment. I was advised not to worry however it is my credit that will be affected. If there was an issue with the payment, I could have been advised of that on my many phone calls and or in-person trip to the dealership. I would have verified their information. I also contacted Chase and a representative stated no calls or requests for payoff were attempted until March *, 2014. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com
[redacted] Bought Bmw from us in December and she drove to our dealership from neighboring state Connecticut. We are a New York state dealer and have to comply with the Nys regulations. We fully inspected this car and was given clean bill of health from Nys...

inspection. We have met all our state requirements. We provide 90 day lemon law warranty to all my customer's Regardless of state they reside. We have in house service Dept and will gladly accommodate [redacted] if any repair is needed till 3/*/16 at our dealership.We will not reimburse her for any repairs done outside of our dealership. Break down of charges are on Bill of sale and New York state inspection attached.

AS PER THE LAW, WE ARE NOT PERMITTED TO GIVE OUT CREDIT REPORTS TO CUSTOMERS. THEY ARE ABLE TO GET THE REPORT THEMSELVES. WE WERE JUST FOLLOWING THE LAW. WE WERE VERY  CORDIAL TO THE CUSTOMERS AND TRIED TO EXPLAIN WHY WE COULDN'T GIVE THEM THE CREDIT REPORT. WE DID ABSOLUTELY NOTHING WRONG.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On February *, 2014 I went to Planet Mitsubishi in Hempstead, NY. We went to purchase a 2007 BMW 525i. The advertised price was $18,995.00 with $1,995.00 down. While with our salesman, we decided to trade-in my 2012 Mazda 6 for a 2013 Mitsubishi Outlander. The [redacted], [redacted] stated that due to the negative equity in my car I would need to put some money down. I told him I could only put down $250.00 as we were already putting $2,000.00 on the BMW. I had asked if they did any financing with Bethpage Federal Credit Union as part of a GrooveCar Dealer. I was advised no and would need to utilize who they can get financing from. I know my credit is in good standing and have handled many auto loans. I received a rate of 4%+. To close the deal after spending 8 hours in the dealership, I signed the paperwork and knew I would refinance through Bethpage Federal Credit Union once I got the titles. I have filed a complaint before due to when I purchased the 2013 Mitsubishi Outlander it took 30 days for the dealership to payoff my 2012 Mazda 6 with Chase. The dealership sold my 2012 Mazda 6 approximately 2 weeks later but did not payoff my loan in order to collect interest in their account. We have on numerous occassions contacted the dealer and even brought back our paperwork to express our dissatifaction with their practices. We spoke w/[redacted] the woman who puts the contracts through the financial instutions and [redacted] the [redacted]. What the dealership did was take the down payment away from the 2007 BMW and put it on the 2013 Mitsubishi Outlander to make up for the negative equity, then upcharge the price of the 2007 BMW because we didn't put down the amount needed to reduce the price. We stated to [redacted] that that was wrong to do and we almost walked when signing the paperwork. He stated he would speak with his superiors to see what can be done. To date no action in our favor has been given. We still attempt to contact the dealership and are hung up on and receive rude service. I work for Bethpage Federal Credit Union and was inform that Planet Mitsubishi was kicked off the GrooveCar registry due to numerous customer complaint and bad practices. Planet Mitsubisi was not kicked off the list until April **, 2014. So at the time of my deals in February when I asked I should have been put through were I, the customer would receive a better deal for my not what was best by the dealership. They put through my deals at instutions where they will receive a high kick-back precentage.
Refund, I would like to receive my down payment of $2,250.00 + $1,386.00 (3 monthly payment paid on the Mitsubishi) + $842.00 (2 monthly payments paid on the BMW) = $4,478.00. I am refinancing the 2013 Mitsubishi but cannot refinance the BMW due to the LTV. The refund listed above will allow me to pay towards the principal where I can refinance and receive a better rate comparable to my credit performance. 
 
 
*
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When car was towed into Planet Mitsubishi we thought the problem was the a/c compressor they (Mitsubishi) did not check further to see what the actual problem was. They had the car long enough to do proper checking.… We removed our car and took it to a private shop for evaluation. The outcome… problem had occurred due to re-call work done on drive belt. The pulleys were not changed only the drive belt. We had re-call work done and paid for ourselves. We are now trying to get reimbursed for this work from Mitsubishi main head quarters. Mitsubishi requested copy of paid invoice and proof of work order from private shop as well as Planet Mitsubishi’s work order on re-call clearly stating pulleys were in good order that only the drive belt had to be changed. I have forwarded this information on December [redacted] so far I have not had any response… I currently have a call into them and do hope they will call me soon with their decision. Best Regards, [redacted]
[redacted] Ph: ###-###-#### (work) Ph: ###-###-####(home)

Hi
Handler I have attached copy of my respose.Customer was clearly explained and all details provided.I think the confusion is the vehicle traded in .If you owe more than your car is worth than the diffrence is added to the new loan.Any down payment gets deducted from the gross total and the balance is financed.
Thank you