Pitzer's One Hour Air Conditioning and Heating

John *** from Pitzer’s Heating and Air Conditioning did an excellent job servicing my air conditioning unit. He quickly diagnosed the problem, provided me with several options to correct the issue and was very professional. I would strongly recommend John for any air conditioning or heating issues. I can’t say enough great things about him in this short survey.

I was required to pre-pay for a service, which I subsequently cancelled within 24 hours of the request. The amount I paid was $1039.

It made me nervous to pre-pay for a service so I cancelled the next day (3 May 2019). The service wasn’t scheduled to occur until 5 May 2019. When I called and cancelled, I requested the money be reimbursed. The woman I spoke with said she would have to ask and sure enough she said they would do that.

Well, you can imagine my surprise when I received an invoice for a refund of only $874.00. The company decided to keep $165 for a capacitor. That is not what I was told was going to happen and in fact, when I reviewed the invoice sent via Email, the terms and conditions state “The entire invoice is due upon completion of described work.”

I tried calling the company several times and was never able to get through. I emailed the company on the 13th of May and have not received a response. I requested a response within 5 business days.

This company is only out for a profit and lacks concern for their clients. I have had different servicemen come to my home to tell me things need to be replaced when they are still working effectively and efficiently. I lack the ability to trust what I am told as I feel they are just out to get my money and not my trust or relationship. One year they told me I had to wait 3 weeks for a part during extreme heat warning. We had no AC, the company didnt present with any concern regarding our welfare. After raising my concern and voice they obtained the part in 3 days....they are only out for the money!

Tony has been servicing my 2 units for 30 plus years. He is efficient, professional and a pleasure to have doing the service on my units. I can always trust him to let me know what needs to be done to ensure my units are in the best operating condition. I specifically request him because of my confidence in him.

After a six mo inspection, I was told I needed a new motor and fan blade, with labor charges of $577., When I told them my warranty included labor, they have refused to accept any contact by phone or e-mail. In other words they will not do the work. The warranty is in writing.

The technician did a complete analysis of our 13 year old system and provided specifications on his recommendations that were needed to extend the life of our A/C. He was on time, courteous and answered all questions. Love the Hero's option for military to help reduce cost and service. We have used this company for all our HVAC needs for 14 years.

I received service from Aron 2/7/2019 and I was very impressed with his service. He researched the problem and discussed solutions with me. Once we decided what actions were needed Aron completed the work quickly and informed me of this fact. He said that if that didn't fix the problem to call him. The next morning I received a call from Aron to see if the heater was working and that the problem was fixed. I have never received a call the next day form a service person that was concerned that my problem was fixed. His follow-up made me really appreciate Aron's dedication to his customers and this impressed me. I will be using Aron as my goto serviceman when I need AC/Heating service again.
I will request for Aron to be the serviceman for the job.
Thanks Aron!

On June 21st, 2016 this company installed a roof mounted HVAC unit at my residence that included a 5 year parts and labor warranty. On Tuesday, September 4th 2018, a renter at my residence reported a leak from the unit into the residence during heavy rain. Prescott Valley Heating and Cooling was called to troubleshoot the problem. Nothing conclusive was determined at this time. On Wednesday, September 12th, I had a mold specialist check for water damage in the ceiling due to the leak. Nothing was found, but I paid $100 for the service. On the same day, an employee of Pitzer came out to determine the cause of the leak, charged me $89, and assigned blame to a faulty roofing job. Finally on October 2nd, another Pitzer employee came out during a downpour where the unit was once again leaking into the residence, and he installed wet patch between the curb and the roof. The problem has not occurred since this time. At this time pictures were taken by the Pitzer employee and myself, proving beyond doubt that the leak was occurring at the base of the curb. This was not a roof leak, but a curb leak. I have since talked to an HVAC professional who is willing to install a new curb at a cost of $750.

Ray and his helper Brice did a fantastic job installing my new heating and air-conditioning unit. They were very professional and cleaned up everything when they were finished. Great job! Thanks!

Tommy M. has excellent outstanding customer service and very knowledgeable in his work. Thank you.

Tony arrived early - on time - perfect. Neatly dressed/clean appearance and a pleasant smile. He attended to checking out the a/c heating unit - checked air filter!

Allen was very friendly, knowledgable, and thorough doing our annual heating maintenance check. He spent a good deal of time here, resolved a problem we had been having, and offered detailed explanations and information.

Great service. Response time was excellent. Clean, professional service by John.

When Tommy came out, first thing he did was to check our A/C Unit thoroughly.
We thought we had a problem & he verified that with pictures take during his inspection.
Upon talking about the problem & the expense involved we decided to replace our nearly
10 year old unit so he called in Ethan. Ethan also inspected & came to the same conclusion
that we would be better off to replace the unit we had because of the age & condition it was
in. They set up a next day install for our new unit. Way to go guys!

We were very happy with this company and the technician, Stephen. He was so knowledgeable and took extra steps to ensure our system was working properly. He was prompt and professional in all aspects from diagnostics to repair. The part we needed came in 2 days and was installed immediately. This company also takes the extra step to provide veterans and first responders a discount. We live in a remote area and we were happy to find out the bill was not inflated because of that, most companies aren't so generous. We are going to refer this company to our neighbors.

Allen *. has been an excellent and professional HV/AC tech who has worked on the HV/AC system at my home for several years. He has solved several issues promptly and explained clearly to me what the problems were and how he fixed them. I highly recommend him.

High quality service and parts. Service technicians are very professional . Very good explanations of service performed. Outstanding service.

John *** from Pitzer onw hour ac& heating did a great job in servicing our heating system at our house in a very timely manner. John was thru and gave us a complete report on our heating system. He recommended that we upgrade our current contact which would provided better coverage should anything major problems occur in the future. John on and called ahead to let us know when to expect his arrival.

Ethan was knowledgeable, professional, on time and courteous.

Outstanding service and with his experience is able to clearly explain repair needs or adjustments that need to be made to unit.