Pittsburgh Handyman

Background Information: On October 17, 2017, the prior owner at *** *** **, requested a discontinuance of serviceThe account was placed in UGI’s name, as a temporarily hold, to allow a prospective owner to apply for serviceOn October 26, 2017, *** *** established service in his name
However, a system error occurred that did not cancel the temporary hold, and the service was discontinued on December 5, It wasn’t until later that evening, at 7:P.M, that *** *** contacted UGI and this error was discoveredThe representative advised him the service would be restoredAn order was issued to restore with hoursThe service was restored on December 6, 2017, at 3:P.MUGI apologizes for any inconvenience this has causedAs a result, a $credit has been applied to his accountThis matter has been reviewed with ManagementPlease contact me if any further assistance is neededBest Regards,Rose W***

Dear *** ***, Please be advised that UGI is in the process of applying an additional $to *** *** accountThat plus the $applied at an earlier date equals the $requested Please feel free to call me if I can be of any further assistance. Regards, Rose
W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, Please be advised that this matter has been resolvedThe termination of service was cancelledOn 3/2/16, Ms*** entered into a payment agreement, rendered by the Public Utility commission, to pay $39/mo beginning April 2016. Also, please note that we do not have
service with Ms*** at *** *** St, Lancaster, as stated on this complaintHer service address is *** *** St, LancasterPlease contact me if I can be of any further assistance.Best Regards, Rose W***

Dear *** ***, Please be advised that this matter has been resolvedThe refund check was mailed to *** *** on September 14, 2015. The original refund was returned to UGI due to an incorrect mailing addressUGI obtained the correct mailing address from *** *** on
September 11, 2015, at which time the company initiated the refund process. The company anticipates that *** *** is satisfied. Please feel free to contact me if I can be of any further assistance. Best Regards, Rose W***

Dear *** ***,Please be advised that UGI found the fuel line from this meter disconnected and pluggedBoth *** *** and the owner of the property have been informed of this situation and advised that service to this unit cannot be provided until the fuel line is connected and UGI receives
confirmation that the situation has been resolved. Regards, Rose W***

Dear Ms. [redacted]Please see the attached response on the complaint received by UGI HVAC Enterprises, Inc. from Ms. [redacted].Sincerely,Pam J[redacted]I am writing in response to the complaint I received from your office from Ms. [redacted]. This complaint was forwarded to UGI Heating, Cooling and Plumbing but...

should have been directed to UGI Utilities, Inc. since Ms. [redacted]’s complaint has to do with her natural gas service which we do handle. Our company services and repairs heating and air conditioning equipment.I have forwarded this complaint to Rose W[redacted] at UGI Utilities so that Ms. [redacted]’s complaint can be addressed. Can you please redirect this customer’s complaint to UGI Utilities, Inc'?Should you have any questions or require additional information, I can be reached at ###-###-####.Sincerely,Pamela A. J[redacted] General Manager UGI Heating, Cooling & Plumbing

Dear [redacted], UGI received two calls from [redacted] on 11/7/16. The first call received was muffled and hard to understand. [redacted] requested a supervisor, and the call was transferred. The supervisor also noted that the call was hard to understand. However, she still offered to assist...

her, but [redacted], declined any further assistance at that time. [redacted] called back later that same day and the company representative was able to assist her. [redacted]’s service is no longer in threat of termination. The company has reviewed and addressed this matter. Please feel free to contact me if I can be of any further assistance. Regards, Rose W[redacted]

Dear [redacted], Please be advised that UGI's claims department has reviewed this matter. A paving contractor has been notified and will be contacting [redacted] to arrange the best time to complete the necessary repairs. Please call me if I can be of any further assistance. Best Regards,...

Rose W[redacted]

Dear [redacted]: [redacted] was placed on UGI’s budget billing plan with her bill due in December 2016. [redacted] made no payment since her budget billing started and as a result was removed from the plan in March 2017. On April 3, 2017, [redacted] contacted UGI and spoke with a...

supervisor who informed her that her she was removed from the budget billing plan of $44 month, because she failed to make monthly payments, and her full balance was now due. Her last payment was received in November 2016. [redacted] hung up on the supervisor as she was attempting to explain her options. [redacted] is currently on a PUC payment agreement to pay $53 monthly beginning in May 2017. Please feel free to contact me if I can be of any further assistance. Best Regards, Rose W[redacted]

[redacted]
I apologize for the delay in this response. I could not locate your first request.  Here is the background information: 
On
10/2 a gas leak came into UGI for [redacted]. First responder was sent and
also the fire department was notified. When first...

responder arrived the fire
dept and police was on scene. During the course of the investigation they found
the regulator to 2409 was malfunctioning and gas was coming out of the vent pipe.
No one was at home and the fire dept found the kitchen window was unlocked.
They opened the window and provided our serviceman access into the home. Our serviceman was able to shut off below the regulator to make safe. There was also a mercury
regulator in the basement which was removed. When the minor arrived
home they were finishing the work. The foreman talked to the minor at that
time. This was an emergency situation, and at no time was the home left unattended.
The Superintendent
of UGI's Operations attempted to contact [redacted] on Tuesday 10/27 at 4:10 pm.
& Thursday 10/29 at 8:50 am. He left messages and has not heard back from
her.Please feel free to contact me if I can be of any further assistance. Regards, Rose W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], The service at 507 5th St, Milford, is currently active in the name of “Estate of [redacted]”. A refund check in the amount of $597.03, is in the process of being issued in the name of “Estate of [redacted]”. UGI received no documentation from [redacted] to...

indicate the check should be refunded in another name. This amount is less than the original credit balance because it paid further current bills. The service remains active, and will continue to accrue future bills until a request for a discontinuance, change of customer, or a shut off for non-payment should occur. If [redacted] wishes to have the service discontinued, he must contact UGI to schedule an appointment and provide access to the meter. Please contact me if I can be of any further assistance. Best Regards, Rose W[redacted]

Please be advised that this matter has been resolved, and the termination notice cancelled. [redacted] is on a current PUC payment agreement for $133/month beginning 5/27/17. Please feel free to contact me if I can be of any further assistance.  Regards, Rose W[redacted]

Hello [redacted], Please be advised that this matter has been addressed. UGI completed some temporary work until the sidewalk could be repaired, pending the permits and the PA one call clears. The concrete is scheduled to be installed by 6/10/16, and the top soil and seed will follow after the sidewalk sets. We anticipate that work should be completed by 6/17/16, weather permitting.  Please let me know if I can be of any further assistance. Best Regards, Rose

Dear [redacted],The attached customer complaint should be directed UGI Utilities, Inc. since it is in reference to natural gas service. UGI HVAC Enterprises, Inc is a heating and company and does not deal with natural gas service payment or shut off issues. I have forwarded the complaint to UGI...

Utilities, but I believe it should be formally sent to them from the Revdex.com for proper handling and addressing.Should you need any additional information from me, please do not hesitate to contact me at ###-###-####.Respectfully submitted,Pamela J[redacted]

Dear [redacted],
I reviewed [redacted]'s rejections.  I would like to apologize to [redacted]'s if she felt she did not receive good customer service. The company takes these types of matters seriously and will address it accordingly. 
Our company records indicate that [redacted] contacted the office on May 21, 2015, regarding the terminaiton of service. The representative advised her she would have the supervisor review the contact from April 6, 2015, to confirm the payments terms provided to her. The supervisor returned [redacted] call that same day and left a message to return her call. 
The review of the contact inicated that [redacted] was informed and she agreed to the payment terms of $340 monthly beginning April 16, 2015.
[redacted] called again on June 9, 2015, and was informed by a customer care representative of the results of the investigation and that the company's position did not change. 
Best Regards, 
[redacted]

Dear [redacted],
Company records indicate that both [redacted] and [redacted]
[redacted] called to requests service at [redacted], Reading. Both [redacted]
and [redacted] confirmed that they are on the lease at this residence. [redacted] has an
outstanding balance of $2157.63 for a prior residence at [redacted], Reading, which also list [redacted] as an occupant/beneficiary of service. No
payments were made on that account. Therefore, the balance of $2157.63 must be paid to establish service at [redacted] St. 
Please feel free to contact me if I can be of any further
assistance. Best Regards, Rose W[redacted]

I finally received the check on 10/19/17.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I am being charged for something that is not accurate or correct..
Regards,
[redacted]