Pinterest.com

Hi Kathie,
I checked our records, and it looks like you were able to resolve your issue with our specialist, GraceHere's her last response:
Hi Kathie,
Sorry if my last email wasn't clearYou should see a total refund of $1,on your credit card from us
Let me know if you have any other questions!

It looks like you were running a campaign called 'Winter Style' since Jan ***As you said, this campaign never spent more than ~$** in the pastPlease note that this was an AWARENESS campaign, which means your CPM bid is the amount you're willing to pay for every 1,impressions on
Pinterest
On 5/8, our system shows that you changed the budget of each of your ad groups (ad groups) within the 'Winter Style' campaign from $*/day to $*/day, which means that each day, you could have spent up to $***Since that budget change, your impressions on Pinterest went up from ~impressions to ~40,impressions - see hereThis increase in impressions would not be reflected in your *** Analytics because this is only measuring the number of times your ad was shown to users on Pinterest, not how many users clicked into your ad and went to your site (which is what GA would track)This explains the discrepancy that you're seeing
We're sorry to hear that you did not make this budget change! Although this wasn't a technical issue on our end, I'm happy to issue you a full refund in the amount of $*** back onto your credit card on file (which is the spend incurred from 5/until the campaign was paused on 5/14)
However, it looks like we were only able to collect $*** so you should see this credit on your statement within the weekWe're happy to issue the remaining refund of $*** once that charge goes throughIn the meantime, we recommend that you change your password to your account

Complaint:***I am rejecting this response because: They reinstated it the same day I sent them a message informing them that I had filed a Revdex.comThey liedI took print screens before and after to prove it.Sincerely,* ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:To short and doesn't address the complaint at all It's arrogant, just like all their emailsI expected an apology at the least! Typical of them!Sincerely,*** ***

Initial Business Response /* (1000, 15, 2015/09/25) */
When you deactivate your account, a tag is added to the page to let Google and other search engines know to exclude your profile or Pins from search resultsThis process can sometimes take awhile, so the pages may stay in search results with
those keywords until Google "re-indexes" the pageWe don't have a way to speed up this process but since the tags are already added, you can get in touch with Google and ask them to take it downTo do that, find the links that are showing up in search and submit them for removal here: https://www.google.com/webmasters/tools/removals?pli=
Sent on: 9/23/5:13:PM
Sent by: ***
Initial Consumer Rebuttal /* (3000, 17, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately lack of timely response to my safety concerns from Pinterest.com caused my initial complaint to be closed as unanswered by the Revdex.com approximately one month after it was openedOne month after the closing of the complaint, I received a message giving me simple directionsThough hopefully the company's guidance in their response will lead to resolution of my concerns, It is disheartening to be two months behind in resolving the simple privacy and safety concerns that I attempted to bring to Pinterest.com's attentions months ago
Final Business Response /* (4000, 21, 2015/10/19) */
We're sorry that the original complaint was closed prior to our answerIt appears that the response containing directions and an explanation of the process addressed the initial complaint
Final Consumer Response /* (2000, 23, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

At *** *** request, Pinterest removed the images he reported as impersonating him and encouraged him to respond to the email correspondence with specific information regarding any additional images he wished to reportHis response, however, did not contain that informationIf he is able to provide that, we will review and act on it in accordance with our policies

Your Pinterest account has been deactivated and a search on Pinterest confirms that To address the issue of *** searches returning outdated results, you may contact *** and ask them to update their search results: http://goo.gl/mi

To change your email notification options:
From your profile click the bolt button
Scroll down to the Notifications section
Toggle the By email setting to your desired preference
If Yes, you can use the additional toggles to choose what types of email
notifications to get
Click Save Settings when finished

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I reviewed our records and the account associated with the email address *** was not been suspendedWe received *** *** complaint about our decision to change the language on our service from "Pin it" to "Save" and promptly responded to explain that we made that change to make it
easier for people to understand the function

Complaint:***I am rejecting this response because: they did not address my issue here through the Revdex.com nor through Pinterest messaging. And This is why they have an F with the Revdex.com. It would have been real simple to read my complaint and address it (without a cpy & paste form response. This is a sad way to respond to a complaint.Sincerely,Darius ***

Complaint: ***I am rejecting this response because: I still have some sort of block on my accountI have no idea why I am penalizedIt seems like an attack by individuals who would do harm to users.Sincerely,*** *** ***

We replied to your complaint on 12/12/
Here's our response:
While many copyright owners are happy to have their content on Pinterest, others may not want their work on Pinterest (or might not have been credited for the Pin)When a copyright owner sends us a complete notice per the Digital
Millennium Copyright Act (DMCA) identifying specific Pins, we have to remove the Pin(s) in accordance with our legal obligationAs of today, you have received different strikes for different pins
We cannot be sure of every copyright owner’s reasons for a Pin’s removal, so you might consider contacting the copyright holder if you need more infoWe also suggest making sure that pins are correctly credited and link back to their original source
The DMCA does provide an opportunity to submit a counter-notification, which you can do by following the instructions provided under "How to File a Counter-Notice" on our *** *** If you send us a valid and complete counter notice, we can remove the complaint on your account

Pinterest does not take action based on the number of reports - we review each report and remove content (and warn the user) when it violates our policiesWe also comply with all laws, including the Digital Millennium Copyright Act, which provides for specific procedures regarding intellectual
property claims, takedowns, and appeals

A member of our Trust & Safety team contacted the user on *** and reactivated the account

We experienced a bug with one of our automated systems that mistakenly suspended *** *** accountAccess was restored on 8/29/** and we apologize for any inconvenience

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Pinterest has not gotten back to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would have liked more clarity in the beginning but once I contacted the Revdex.com it couldn't have run smoother.  Thank you Grace for resolving it!Sincerely, Kathie [redacted]

Complaint:[redacted]I am rejecting this response because:
They did exactly what I asked them not to do.
This is a "copy & paste generic form answer!  
It does not address ONE specific thing in our complaint.
Please have someone with greater authority address the specifics of our compaing instead of copying an answer from the Pinterewst website and pasting it here.
Meanwhile copied below is a copy of the email "Studio Levana sent to us as proof they gave us the images.
Sincerely,Darius[redacted]
 
From: ??????-????? ?????? ???? [[redacted]] Sent: Thursday, January 22, 2015 4:57 AMTo: [redacted]Subject: Plus size wedding dresses
 
Hello DARIUS [redacted] FASHION staff,
I've noticed that you specialize in plus-size wedding dresses and that you carry collections for brides to actually try on.
If you are interested in expanding and enriching your collections with unique designs made especially for plus-size brides, please have a look at our short promotion videos of plus-size bridal collections and visit our website where you can find all the designs listed.
We are a design studio located in Israel and we specialize in plus-size wedding dresses. Our studio is the market leader in our country for this market segment. We work closely with our plus-size clients and all the designs and sewing techniques are inspired by women size 16+.
Our qualified team pays individual attention to each and every dress, using our techniques and patterns to make our dresses special for plus-size brides. Our designs can include a unique inside corset that makes the waist and hips much smaller and can lift a very heavy bust so that women won't need any special underwear. Also, special patterns are designed to make a plus-sized bride look thinner and sexier.
 
We are interested in building a long-term business partnership. If you have an alteration department we will provide full and detailed explanation on how to make alterations in our dresses and corsets.
 
If you are interested or require additional information, please feel free to contact us and we will reply to you shortly.
Thank you,
 
Yevgenia [redacted]
Designer of Studio Levana
[redacted]
 
 
Plus size wedding dresses 2015:
 
[redacted]
 
 
Plus size wedding dresses 2014:
 
[redacted]
 
Short videos of wedding dresses:
[redacted]