Pinnacle Properties Development Group LLC

The following is our response to a complaint filed by [redacted].    ID # [redacted]   The following is the information we have regarding the move out expenses for the unit rented at BPP [redacted].   In regards to the sewer bill, as of the move out date of 7-29-15...

the amount of 37.60 was owed for sewage. At the time of the move out the following charges were applied: Painting Charge $ 375.00 Cleaning of the unit $100.00 Carpet Charge $100.00 Damage Charges $150.00  This was for drywall damage, removal of wall hangings, removal of curtains, blind replacement and stove pan replacement. In regards to recycle fees we show the following charges: May 13, 2013 April      2014 July       2015   Total charges equaled $ 796.60 Deposit of                   $ 750.00   Balance owed Pinnacle      $46.60   If we can be of any further help in clarifying the charges for this unit please let us know.   Sincerely   Pinnacle Properties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have proof that my sewer bill was paid automatically from my bank account each month. I purchased new blinds for all windows in the front of the apartment.  The blinds on the back door and the back bedroom were not damaged in any way.  The painting of the wall was ONLY due to normal wear and tear over 7 years, No damage was done to any wall in the apartment! The carpet in the entire apartment was clean and had only normal wear and tear from 7 years.  The apartment was left clean.  I will not accept your invoice charges.  I will see you in court.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response from Pinnacle prop or [redacted] because all work done to this apartment was the result of normal wear and tear. I had lived in the apartment for almost eight years and it was never painted, so it would have needed painting!! The carpet was naturally worn after eight years and would have needed to be replaced normally!!  There was no damage to any part of this apartment and Pinnacle prop are a bunch of crooks and the only reason they are resolving this now is because the grace period of time is up when I could have sued!! We repaired all holes in the walls from pictures etc!! NO damage to any of the walls!! I paid the sewer bill myself and I have receipts to prove I do NOT owe them the $46.00 they said I owe!! So in closing my response would be summed up as the FACT that Pinnacle Prop are a bunch of money hungry crooks and I will say that in court under oath!!!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have included a picture of the area in question. There was water damage from this leaking toilet upon move in with pictures taken by myself and documented with leasing agent. We were told this would be repaired upon move in. Each time Maintenance arrived we were told that the bolts were tightened. Tightening the bolts are not the issue. I have spoken with [redacted] on a number of occasions explaining there is a rubber seal between the tank and the bowl that is leaking and will need to be replaced. Our lease is rapidly coming to an end and this item has still not been acceptably repaired. We have to keep towels on the bathroom floor to attempt keeping water damage to a minimum. 
Regards,
[redacted]

The water heater at this house did go out on a weekend.  On Monday we checked this and decided to upgrade to a tankless water heater.  This will resolve future issues.  We did have a delay in the shipping of the unit.The unit is installed and working great.  We...

apologize for the delay in resolving this issue.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this response because the business clearly hasn't addressed the problem.  I explained in clear detail both in my complaint and in my discussion with the company what issues I was having and what would need to be done to correct the issues.  Also it wasn't until today 11/17/2015 that they sent 2 maintenance men to my home, which would have been fine had I had any knowledge they were coming (of which I did not!).  I was told by [redacted] that he would give me a call before he sent maintenance out to our home so that I could explain exactly what parts I replaced and why so that I could take my parts off and they could install theirs.  However, I was at work when the maintenance men entered my home without my knowledge or consent, and without adequate notification (typically 24 hours).  At this time I got a call from my girlfriend (who was home and in the bedroom sleeping when she was awoke to noises) stating that she believed someone was in our house.  I  informed her that no one was supposed to be in the house and to grab the gun and call the police.  She hung up the phone with me and called the police to get an officer to our residence and prepared to confront the intruder/intruders when she opened the bedroom door she saw the 2 maintenance men in our home stating they were there to look at the heat pump.  At this point believing that they could have been mistaken since our complaint was about the AIR CONDITIONER (which has already been repaired by myself) she said that our heat was working fine.  So at this point I would like to add unlawful entry to my complaint because I was never given proper notification that the maintenance men would be coming or that they planned to enter my home.  This not only endangered my girlfriend who also had no knowledge of them coming but also endangered the maintenance men.  To barge in on a woman who is home alone and armed  is very dangerous.  The police officer that responded to her call stated that the situation could have went bad very fast and that the maintenance men were lucky that nothing happened (of which he made a report).  
In conclusion I would like to have maintenance contact me 24 hours before they plan to come out to my residence (which is what should have happened),  so that I can show them that even though my HVAC unit has been fixed (with parts that I bought) and is working properly now.... that they need to take my parts off and replace them because it is not their companies policy to accept repairs that I did.  Also nothing was addressed about my late fee, and at no point during the last 2 months has anyone said that I should just pay the late fees and the rent I deducted due to the cost of the parts.  I was only told that they would get back to me with a decsion causing my late fees to become more and more.  The response provided and the action taken by the company is further proof that they have not only ignored my issue but have been dishonest in their response.  So I will state again just for clarity that I need to have maintenance replace the defrost control board, run capacitor, and main contactor on my OUTDOOR HVAC unit and return the parts I installed to me.  I would also like to be present during their work so that I can supervise them since they not only failed to fix my HVAC unit the first time but proceeded to make the issue worse by breaking components that were not the cause of the original issue.Regards,[redacted]

Pinnacle Property Development Group   Complaint # [redacted] The following is the response for the ongoing complaints by Mr. [redacted] regarding his toilet. Numerous technicians and two supervisors have been to the unit to address the toilet issue.  Please not the recorded trips: 6-17-16 ...

Maintenance was told to check toilet and document any repairs in the unit.  Checked for leaks and made a cell phone video to demonstrate no leaks. 7-20-16  Toilet was checked again per tenant request, no leaks on the outside of the toilet were detected. 11-1-16  Supervisor ask tech to replace fill/flush valve in toilet based on numerous complaints. 11-10-16  Supervisor said to replace all interior gaskets on the toilet. Tech said there are no exterior leaks on the toilet. As you can tell we feel we have been very diligent in our response to the issues of this tenant.  We have had no further work orders called in regarding the toilet. Should the tenant like to call Customer Service and speak to [redacted] at [redacted] we would be glad to arrange a time to meet him.  Sincerely Pinnacle Property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have attached a few photos of my unit upon move out and I have more. Property management called me today after receiving your complaint and refused to provide me with the pictures that they stated were taken of my unit to determine the charges. They also notified me that the sewage charges were incorrect which was a result of me contacting Indiana American Water myself to find out why I never received a bill at my address. I was told that there was nothing else that I could do and that the owners would continue re-directing me to the maintenance department to settle this dispute. [redacted] informed me that the decision was final and the only thing that I could do was go to court. This is exactly what I will do. Thank you,
Regards,
[redacted]

Per [redacted], Our maintenance request are a first come first served. Company went over several times to check on toilet however dog was out, not put up.  Finally was able to get into apartment, re-caulked base of toilet no leaks. video made to show no leaks.

This is in response to the letter we received from you regarding the complaint from Customer ID [redacted]According to our records, the previous tenant was sent a Move Out Expense sheet to her forwarding address that was provided to us upon her vacating the unit. In agreement with her complaint, we...

have charged a 120.42 prorated sewer bill. At the time the move out expense sheet was generated, that was her final sewer balance. Since then, this previous tenant has paid her portion of the bill and her sewer account is at a zero balance; this has been verified with the sewer company. As far as the other charges, we have charged her 225.00 for both damage to the shelf of the refrigerator when she vacated as well as replacing part of the bathroom vinyl flooring were a spot was torn out. In addition, we charged the former tenant 100.00 for cleaning the unit and 100.00 for carpet cleaning. Minus the sewer payment that had since been paid after the move out expense sheet was figured as well as the 400.00 deposit, we show that this former tenant now owes us 25.00 instead of the previous amount of 145.42 as originally requested for payment. A revised move out expense sheet will be resent out to this former tenant to her forwarding address she provided us.We feel we have done everything on our end in regards to the process of when a tenant vacates. It is our belief she simply does not agree with us.We hope this most recent explanation is satisfactory and resolves this issue at the present time.Sincerely,Pinnacle Properties Development Group, LLC

This is in response to the complaint letter we received from you on a current tenant (ID [redacted]).
In looking through the tenants log of work orders, we find only two with the issue of a clogged sink. The first call was received on January , 2015 and entered into the system the same day. The...

tenant was sure that the water was coming up through her kitchen sink when the upstairs unit above her would turn on their kitchen faucet. When maintenance arrived to fix her drain the next day, he noticed that a fair amount of grease had been poured down it. He resolved the issue by snaking the drain and closed out the work order after attempting to reach her on the " to make sure the problem was solved. Two calls were made but she did not answer nor return the call from a voicemail message that was left. Pinnacle policy is to close a work order out after two attempted calls to tenant. Work order closed on January .
The tenant then called again on Friday, January 16" with the same issue. Maintenance went back to her unit and snaked the drain again. Grease was the cause once again. Our maintenenace man informed us that she has been pouring grease down her drain from the use of a George Foreman grill. He also told us that he had warned the tenant of the hazard of repeatedly doing this. We called the tenant following the resolved issue and spoke to her on the following Monday, the 19. She was in agreement it was fixed. The work order was closed on January 19, Copies of both these closed work orders are enclosed with this letter, Pinnacle was not aware that there was another issue regarding her clogged sink until we received your letter from the Revdex.com. The tenant needs to contact our maintenance department when there is a recurring issue such as this, not an outside organization.
In regards to her stating that the front office will not call [redacted] because we do not want them cutting into our profit margin. Whenever an outside contractor has to come and do work on a tenants issue in their unit that was due to something negligent on their part, we pay whatever the contractor has charged. In turn, we then bill the tenant the same amount to be reimbursed. No profit margin cutting occurs. In addition, at Pinnacle we strive to access all work orders within 24 hours during the work week. And if not an obvious emergency, the following Monday if the work order is placed on a Friday. If this particular tenant would have contacted us each time she says this has happened, besides the two work orders she has called in, we could've resolved this much Quicker.
In closing, we ask the tenant that has filed this complaint that in the future to call in any and all work orders as soon as possible and we will be out within a 24 hour period.
We hope this most recent explanation is satisfactory and resolves this issue at the present time.
Sincerely,
Pinnacle Properties Development Group, LLC

As of May 11th 11:30 pm the Air Conditioner situation has been resolved. [redacted]  and [redacted] went to the unit and the AC was working great.  [redacted] called and spoke to Ms. [redacted] to let her know the issue was resolve..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Date Sent: 7/7/2017 12:00:00 AMThis is the second Revdex.com complaint I have filed on this issue We were out of air conditioning for 2 months in the summer. We called the corporate office to get a expectation of when they were going to fix the issue. They would not give us a set date when they would fix the issue. We took matters in our own hands when my wife could not sleep in the apartment anymore due to the heat. We decided that we would leave for 10 in hopes that the issue would be fixed. It was not. We came home and now without using the device the garbage disposal would work. At this point we have called almost 20 times with not resolution of the issue. We asked Amanda to give us a call back with a expected day it will be resolved. She refused and stated that it was a issue with the contractor. We rented a air conditioning unit from a relative. We bought 5 fans . We have been given poor customer service for 2 months. We lived her for 5 years without missing a payment after they made us sign another lease and made our rent more. For 1 month before we received a window air conditioner we could sleep in our apartment. Suddenly they show up from no where and explain that the reason they couldn't fix the issue was due to a staffing concern. It took them 3 days from June 27th to fix the air. They offered no formal apology, no concession for the poor customer service. They have done nothing but say "we can't do anything" At this point Im even afraid to stay here due to the lack of customer service. What if something else breaks, we have to deal with the same issues.Since no formal apology has been give and there has been no customer service applied to this situation we are requesting the following: 1 month free rent a Letter of apology No Retaliation in the future If they can not do the above we would like to be placed back on month to month and out of our lease to move.]
Regards,
[redacted]

Complaint ID:[redacted]To Whom It May Concern,It is indeed true that the tenant moved out on 4/30/17. The move out paperwork was completed and applied in the system on 5/7/17. As procedure, the tenant was then mailed a copy of the cost sheet - anything we charged for, how much of the deposit is being...

returned, etc. The security deposit initially was not returned to this tenant because of an outstanding sewer balance as well as any other charges to the tenant. All of which was noted on the move out inspection done with the tenant and our leasing agent. We kindly asked the tenant to take care of the sewer balance and once the balance was taken care of, in full, we will adjust the account and issue any refund of the security deposit that was left. We asked that the tenant provide us proof that the sewer balance was taken care of in full. The tenant has recently done so. Thus, we are working through updating the move out paperwork.Thank you,Pinnacle Properties Development Group, LLC

Per [redacted], Tenant was not made to sign lease before seeing apartment. Tenant signed lease with the understanding that the specific unit was not ready.  Tenant apartment was damaged due to a fire and company is not responsible for personal items.  It is recommended that the tenant...

obtain renters insurance.

Per [redacted], All charges on the Move out expense sheet are valid. Painting had to be performed, damage to drywall, carpet had to be cleaned, damage to blinds and stove pans. Tenant left with a $46.60 balance that PPDG is willing to dismiss.

The purpose of this letter is to respond to a tenants complaint we receive regarding an air condition problem at Indian Creek Apt.81.
Our customer service department received a call from the tenant on 6/16/15 around 9:01am. The report was that they needed the AC unit to be checked
out. A work...

order was created in our Rent Manager system at 9:17am on
6/16/15 to have the AC unit checked.
Our service tech went to the unit on June 16, 2015 and turned in a completed work order at 5pm on June 16, 2015. I have enclosed a copy of the work order. As stated on the order the unit was low on charge, and the
tech re charged the unit,
I have had no further contact with the tenant other then the two attempts that were made to contact him on the 17" of June.
Sincerely,
Customer Service Department

Case Number [redacted]
On 11-27–15 Tenant called in a work order for no hot water. On Monday
the 30" we went to the residence and found the breaker was blown and we checked the elements. When tech left the property the water was working and warming properly.
On 12-1-15 The tenant called and said...

the water heater was still acting up. Sent a technician to the site on 12-1-15 and a new water heater was put in the Unit. 
I spoke to the tenant personally on 12-2-15 and she assured me the water was working properly.
As of this letter the other issues in the unit are being addressed as well and should be completed on 12–4–15 – 12-7-15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]