Pinnacle Properties Development Group LLC

I spoke with Mr*** today at 9:am and all issues have been resolved to his satisfaction Thank you, *** *** Pinnacle Property

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per *** ***, When we purchased the *** *** Apartment Complex ( formerly *** ***) we received all security deposit's from current tenantsUpon move-out we found damages to the counter tops, blinds and drywall repairs. I understand Mrs*** may feel this is wear and tear but due to PPDG occuring additional costs when renovating the unit Mrs*** occured these fees since she is responsible for the unit.We are unaware of previous tenants and cannot prove that Mrs*** received the unit in that condition. All we know is upon move out that apartment had the listed damages for a total of $plus the $cleaning feeMrs*** has a $balance with us that we are willing to dismiss to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[We had not responded to your email because after countless calls to pick up our security deposit refund check we have not heard back from *** *** Apartment Property ManagerWe had requested for them to process the check for us to pickup today and they have ignored our repeated requests for even a return callThey lied about sending to us the walk through paper work which as stated in our first letter would have only supported the fact the apartment was left immaculateAfter our letter was posted and they were informed of it they reached out to us to have the water company send them confirmation that our account was paid in full, which was done with a verification date of payment made upon leaving the apartmentPlease advise as we wish to keep this compliant live and UNSOLVED! Sincerely,*** *** *** *** ***
***
***]
Regards,
*** ***

We did receive a weekend maintenance call on November 26, we did dispatch Maintenance to the property to install a new water heater. After the install our Maintenance returned to the property to find a faulty breaker.The breaker and water heater were working properly when we left the
first time.The breaker was replaced and all was working on December 2, 2016.We are very sorry that these (2) maintenance issues took us days to correct.We would have liked to have resolved this in a more speedy manner.Pinnacle Property

Per *** ***, Tenant was a great tenantthere was cleaning fees and damage fees that the tenant is responsible forTenant has a balance of $

After reading the information from Ms*** I submit the following as our response:A move out inspection was done on the apartment after the tenant moved out on 5-6-The following is the information on the move out expense sheet, please keep in mind Ms*** was given this information.Outstanding
rent charge: $150.00Late fees: $ Sewage Bill: $Cleaning $Damages: - $(Blinds and Smoke detector)The amount due after applying the deposit was $439.10We must also report we have no record of any leak as the tenant speaks ofWe have no maintenance record for a repair of this natureWe also have a new tenant and I checked all maintenance background and said tenant has had no issues regarding any leaks,We hope this detailed break down is helpful to all parties.Sincerely,Pinnacle Properties

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it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per *** *** Tenant requested security deposit backTenant had a utility leak which made a water bill very highNot the responsibility of PPDG to find water leakPPDG states there was damage to blinds, smoke detector, carpet had to be cleaned, and sew bill had to be paid. Tenant has an outstanding balance of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) There were no damages made to the apartment nor any cleaning to be done that is substantiated by the photos I took upon vacating my apartmentNot only did I leave the entire apartment thoroughly clean I left behind brand new toilet seats that I had recently purchased and installed and brand new stove covers2) PPDG also included pre-existing conditions/items among the things that they used against my security depositThese pre-existing items were included on my mosheet when I moved into the apartment and were included as part of my lease agreement3) PPDG property manager did not respond to my requests (two requests made prior to my move out date) for a walk thru 4) Though I included my forwarding address with my 30-day written notice, PPDG did not return my security deposit nor did they send me any correspondence within daysAfter waiting more than days, I called the main office and was told that someone would call me backAfter waiting a week for a return phone call to no avail, I personally made a visit to the property management office and spoke to the property managerShe informed me that she was new and had replaced the old property manager but would relay my message to her managerMonths later I received in the mail a notice that indicated that they had kept all of my security deposit for "damages" and other items clumped together (not itemized) for $and "cleaning (also not itemized) - for $100.00"5) PPDG never discussed, communicated, nor remotely "explained" (as they put it in their response) anything, including anything about my security depositThey made NO attempt to send my security deposit nor any correspondence or communication in this regard within the required daysIt was only after my continuous attempts to get a response regarding my security deposit that they decided to send me an expense sheetThey also did not itemize (respective charge for each item) but instead listed and clumped items together as one chargeIt was illegal under Indiana Law and unethical for PPDG to keep my security deposit
Regards,
*** ***

After reading the lengthy letter from Mr*** the following is our response to the events he reported.The discussion Mr*** had with the Maintenance Tech is not | documented anywhere in our systemWhile I do not doubt the conversation no record of the call is recorded in our system. Mr
*** is correct that the issue(if reported) would not have been worked on until the 8” at the earliestWe did not have a work order in our system for a call to his addressWe do on October 10" have a receipt that was dropped off at our rental office for a repair he did for his AC unitThe bill was for $ 105.59,It was at this time that I spoke with the tenant and let him know that our policy will not reimburse a tenant for repairsThe tenant did knowingly fix his unit without the authorization or the permission of the owner.I let Mr*** know that we would not reimburse him for his repairHe became very angry and said he was going to take the parts out of the unit.I let Mr*** know that if he has a problem with his unit he can call us and we will repair any item as soon as possible. In regards to Mr*** and his rent, again he did not have the authorization to short pay his rentIt is never a good idea to do thisAnd had he asked anyone at Pinnacle he would have been advised to pay his re?t and continue working with management to try and resolve his issues.Mr*** called in a work order to check his heat pump on the 11" of November we dispatched a Maintenance Tech and he reported the heat was working fineHe also spoke with a female tenant who said the heat is working

This is in response to the complaint letter we received from you on a former tenant (ID ***)The former tenant, who occupied and vacated the unit the same day, reported that she was given a different unit than what she was shownHer words described it as a model unitUnfortunately,
Pinnacle Properties does not have the luxury of having model units at each complex vacant to show a prospective tenantWe rent what becomes vacant as soon as we are ableWe had also let her know at the time that the unit, a balcony unit, was already rented and we could not guarantee she would get the same unit upon move inWhen it came time for her to sign a lease and pay her deposit, that unit that she referred to as the model unit was not available; again, she was made aware of thisIn regards to this former tenant requesting a full refund of all the money that was spent on the property, please find enclosed the following: a signed copy of her Deposit Agreement Receipt which clearly states that if for any reason the undersigned fails to execute the lease agreement and move into the unit which she did by vacating the same day upon move in, Pinnacle Properties would be entitled to retain the entire deposit as liquidated damagesIn addition, a signed One Time Administrative Fee Agreement document that is also non-refundableThis fee covers administrative costs of processing applicants and other documents related to leasingIt also shows guaranty, when signed, that she was to occupy the unit, which she had notWe hope this most recent explanation is satisfactory and resolves this issue at the present timeSincerely,
Pinnacle Properties Development Group, LLC

Per *** ***, According to lease signed repair issues are handled on a first come first serve basisTenant has been evicted and left with an outstanding balance of $1,Tenant was late on returning keys after agreed upon date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint was referring to how long my family had to go without hot water without compensation, it has nothing to do with the accusations you're making.There was absolutely no damage done to the propertyThe carpets were thouroughly cleaned before we moved outBrand new blinds were bought and the drip pans on the stove were scrubbedBefore we left, we took video of the whole apartment to protect usI have personally read several reviews on your business and most of them say that accusations were made about damage done to the property and deposits were wrongfully withheldYou won't be pinning any damages on me since I have video proving otherwise! We also haven't received our deposit and we moved out months ago. Regards,
*** ***

Per *** ***, Maintenance work is on a first come first serve basis as instructed in the lease that was signedDamage was done to the blinds stove pans and carpet was not cleaned properly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowUm yes I was made to sign the lease by ***, no one said anything about the new apt was not ready!!! So apparently ur facts are wrong and even I did have renters insurance for my apt , states in the lease No space heaters are allowedSO APPARENTLY Y'ALL HAVE THEM THE HEATER BECAUSE THE FURNACE WASN'T WORLING WHICH CAUSED THE FIRE
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to Indiana Code 32-31-3-a security deposit may not be used for ordinary wear and tearThe carpet was not damaged or stained in any wayI shampooed it several times in the course of living there (pics attached)Also, the apartment was not left dirty and in need of cleaningI cleaned every inch myself and have attached photos showing the condition that it was left in when I vacated the premises (some pics attached, more upon request)I have attached photos of the inside of the refrigerator showing that there was not a broken shelfAlso, I have attached photos of the bathroom floor which Pinnacle Properties claims there was 'a spot torn out'There was not a spot torn out of the bathroom floorI am due my entire deposit because I did not damage the apartment in any way and I left the premises in the same condition that it was when I moved in and fulfilled my lease obligations.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I mentioned in previous correspondence and my complaint/responses, there were absolutely no damages made by me to the apartment including the counter top, blinds, and inner walls for which I have move-in documents and photos to substantiate. I have no desire to go back and forth with PPDG as it's clear they refuse to follow state law in the handling of my security deposit (not unlike many other cases among past tenants) but instead dishonestly claim that I made damages to the apartment and left the apartment unclean so as to keep my security deposit. Therefore, I have no other option then to take the next step available to me in accordance with State laws and hold them accountable for their actions.
Regards,
[redacted]