Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 11/29/2016, the website is still having the same issues and I cannot log in, take surveys, or withdraw the cash I have earned. It appears their website is having issues from ALL browsers including Chrome, Internet Explorer, and Mozilla Firefox. This is not a user issue, this is a website issue on their part with their new security features. Since they have had multiple complaints about this very same problem, I am not satisfied with their response, as they have not fixed the issue or reached out to me regarding any monies I have earned.
Regards,
[redacted]
This is one of the very legitimate survey websites. I have never had a problem with surveys. Payout is very clear and easy. I have been using the service for a couple of years without trouble.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand their policy that reward points will be valid until there is no earning activity for 12 consecutive months.
The last survey I completed was Nov 4 where I notified them of a glitch (see attached email).
I never received any more surveys after this.
I believe they are using ill tactics to close accounts without having to pay people.
I complete surveys as an extra source of income and to stimulate my mind. There are other survey companies that I have also been faithful to. Pinecone Research was one that I enjoyed as well, and I would never have 'missed' completing surveys for 12 months!
Regards,
[redacted]
I have been completing surveys for PineCone Research for almost two years and have never encountered an issue. All completed surveys have been compensated accordingly. The company is very responsive to any of my concerns and I am happy to be part of the team.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
they are mailing a check check to my old address in [redacted]. They won't let me update my address to [redacted] where I now live
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for taking our phone call today, we will try our best to make good on your previous incentives earned. Please allow a few days for us to process the request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 11/29/2016, the website is still having the same issues and I cannot log in, take surveys, or withdraw the cash I have earned. It appears their website is having issues from ALL browsers including Chrome, Internet Explorer, and Mozilla Firefox. This is not a user issue, this is a website issue on their part with their new security features. Since they have had multiple complaints about this very same problem, I am not satisfied with their response, as they have not fixed the issue or reached out to me regarding any monies I have earned.
Regards,
[redacted]
Hello Mr. [redacted],
We are sorry for the frustration. We will send your checks for the amount you have earned today, 10/3. You should receive them soon.
Thank you for this opportunity to serve you.
This is one of the very legitimate survey websites. I have never had a problem with surveys. Payout is very clear and easy. I have been using the service for a couple of years without trouble.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand their policy that reward points will be valid until there is no earning activity for 12 consecutive months.
The last survey I completed was Nov 4 where I notified them of a glitch (see attached email).
I never received any more surveys after this.
I believe they are using ill tactics to close accounts without having to pay people.
I complete surveys as an extra source of income and to stimulate my mind. There are other survey companies that I have also been faithful to. Pinecone Research was one that I enjoyed as well, and I would never have 'missed' completing surveys for 12 months!
Regards,
[redacted]
I have been completing surveys for PineCone Research for almost two years and have never encountered an issue. All completed surveys have been compensated accordingly. The company is very responsive to any of my concerns and I am happy to be part of the team.
Customer was contacted directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
they are mailing a check check to my old address in [redacted]. They won't let me update my address to [redacted] where I now live
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
Thank you for taking our phone call today, we will try our best to make good on your previous incentives earned. Please allow a few days for us to process the request.
Thank you for this opportunity to serve you.