Physician's Who Care-northeast

Complaint: [redacted]
I am rejecting this response because: removing my name from the mailing list is NOT protecting other children from seeing the adult section of your catalog. I am asking you to mark on your catalog that it contains adult material to protect other children from seeing this. I have searched the Internet and your site and there are numerous complaints of people's children seeing this material. 
Regards,
[redacted]

I am in receipt of the complaint concerning your displeasure with our selling of adult comfort items in our catalog.  I am sorry that these items offended you.  Please know these products are sold to many of our senior population in the United States.  These items are very sensitive...

and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While I know we cannot please everyone, I am disappointed to lose a customer.  I certainly respect your desire to be removed from our mailing list and our Customer Service Department has removed you per your request. Sincerely,Pat NalewajkoDirector of Order Services

I do understand her displeasure with our selling of adult comfort items, and am sorry that these items offended you.  Please know these products are sold to many of our senior population in the United States.  They are very sensitive and it allows our senior customers to make these...

purchases in the privacy of their homes, without having to go to the store.I respect your desire to be removed from our mailing list, and found that was done on March 16, 2017 as requested.  I have also contacted our mailing facility to make sure she is removed from all our lists at once.  I can assure you that no more will be printed in her name, but as our representative said, at the time of the call, there may have been one already on it's way.Sincerely,Pat N[redacted]Director Of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance.
Regards,
[redacted]

Customer has complained of the cotton shirt and leggings she purchased. After washing the items the they were ripped. Customer called CS and we offered customer a refund. CW informed the customer they were not eligible for a refund. We issued a full refund  of $75.95. We placed a call to the...

customer notifying her of the full refund.

I am sorry that you are unhappy with my last response.  If you could provide me with the N # which is above your name and address on the back cover of the catalog, I will be able to trace who provided your name to us.  Without that number, it is impossible to locate the source.  Sincerely,Pat N[redacted]Director of Order Services