Physician's Who Care-northeast

I’ve just found out that the charges to my credit card by this merchant have been reversed so I am now satisfied

I apologize for the delay in responding to Ms*** rebuttal, unfortunately I had to wait for a response from our credit department.Ms*** order is still on hold awaiting her signature for the credit laws for people living in the state of Vermont. I have been advised that she should read the terms and conditions of applying for credit which are stated in our catalog.I am sorry that I can not approve credit for her, until she sends in the signed approval letter. The letter has been mailed to her several times.Sincerely,Pat ***Director of Order Services

I have received and investigated the complaint from Ms***, concerning her displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offend you to the point that you no longer wish to receive our catalog.Please know these products are sold to many of
our senior population in the United States. These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.When she called in February we marked the account as do not promote, but unfortunately, catalogs are preprinted and in the mail. I have notified our mailing department to remove her name and address immediately from all of our lists.I apologize for the inconvenience and if I can be of any further assistance, please contact me directly. Pat N***Director of Order Services

I have reviewed the complaint from Mr*** concerning his displeasure with our selling of adult comfort items in our catalog. I am sorry that these items were viewed by your child. Please know these products are sold to many of our senior population in the United States.
These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without have go to a store.While I know we cannot please everyone, we are disappointed to lose a possible customer. I have removed your name from our mailing list, and advised our mailing department to stop all future catalogs.I apologize for the inconvenience that was caused. If I can be of further assistance, please contact me directly.Sincerely,*** ***Director of Order Services

I have investigated the complaint from *** *** and would like to apologize for the way the call was handled. As part of this apology we have mailed her a $15.00 Gift Certificate.As she requested yesterday, a credit of $48.93 to her *** card was processed last night
and should be reflected on her next billing statement.If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I'm am in receipt of your letter concerning your displeasure with our selling of adult comfort items in our catalogI am sorry these items offend you to the point that you no longer wish to receive our catalog.Please know these products are sold to many of our senior population in the United
StatesThese items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the storeWhile I know we cannot please everyone, I am disappointed to lose a customerI certainly respect your desire to be removed from our mailing list and our Customer Service Department has removed you as per your requestSincerely,Dwayne W***Senior Manager Customer Service Operations

Dear Sirs:Regarding my complaint ***, I looked at the answer from *** *** from Carol Wright Gifts and the said that the credit line of would be honored as advertised and this was confirmed by the Credit Department, Shop Now Pay Plan Account ***.Yesterday, I've placed and order by phone # *** and they are requiring a deposit to process it.Respecfully, I wanted to know...If this company is playing a game with me as a customer? Ms*** *** told me if I have any questions or concerns, to contact to what email or phone number?Attached evidence of my issue with this company.Thanks a lot for your attention to this matter

I have done more research into the phone call regarding the delivery of an order on December 31, 2016. I was able to have the phone call completely translated by one of our Bilingual Agents and found that when the order was called in, it was ordered by another Ana Lopez living at a completely different address in Camuy, PR. The agent taking the call mistakenly put this order on the wrong account, causing the items to be delivered to the wrong personThe order has been received back and we thank you for your honesty. I apologize for any inconvenience that this may have caused.Sincerely,*** ***Director of Order Services

Complaint: ***
I am rejecting this response because:First of all I did not made a call on December 10, 2016, to order those itemsI would like to know what phone number was used to make this call to order from Carol Wright Gifts.Second, regarding that *** number ending in ***, I want to know whose full name appears in that cardI checked my only *** card that I have and it does not end in that number, so that credit card does not belongs to me.I want an investigation to the employee from Carol Wright Gifts that attended that phone call of December 10, 2016, and proceeded to make this order using my name and address with a credit card that does not belongs to me.I returned all the items that were shipped to my address using the return labels on January 3,
Regards,
*** ***

I have received and investigated the complaint from Ms***. I found that her order #***, was placed on April 17, and was delivered to her on April 23, 2015. This order totaled $which included the $handling and $replacement fee.From our records, I can see that
she did call and spoke to one of our customer service agents on May 6, 2015. The notes in our system show me that the customer will be sending back both items.Our packing slips contain a postage paid return label for customer's convenience. The fee for using this label is $which is clearly stated on the label.When Ms*** told our agent that the item she received was damaged. She also made sure that the return label fee would be waived, and therefore the customer would not be charged.Our procedure is to issue credit back to the customer's card when the items are received. We do not issue credit for the handling and replacement fee, unless the entire order is damaged or not received by the customer.When an item is returned for exchange we use the credit on the returned item as payment for the replacement item. Instructions from the customer should be clearly marked on the back of packing slip when returning the itemsIf I can be of any further assistance, please contact me directly.If I can be of any further

I have worked with our credit department to have her orders released without a down payment. There were two open orders - Order #*** shipped on March 3, and order *** shipped on March 6, 2017.I apologize for the inconvenience to this customer. Please remember that this problem arises when multiple orders are placed on consecutive days. Sincerely,*** ***Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to say Thank you for your helpYou are appreciated
Regards,
***

I am responding to the complaint made concerning the displeasure with our selling adult comfort items in our catalog. I am sorry that these items were offensive.Please know these products are sold to many of our senior population in the United States. They are very sensitive and it
allows our senior customers to make these purchases in the privacy of their homes, without going to go to the store.I have had the customer removed from our mailing list. If I can be of any further assistance, please contact me directly. Sincerely, *** ***Director of Order Services

I have received and investigated the complaint from Ms*** regarding our catalogs. I have marked her name and address to suppress future mailings. Our catalogs are preprinted, and one may already have been mailed to her. I have also added her name and address to our "hot list"
to ensure that she no longer be sent the catalogs. I am sorry for the content of the catalog, but we have a lot of customers who wish to purchase these items

I just wanted to Revdex.com to know continued violations of business law business practices he dealt with severely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I would like to make a statement for the Revdex.com to put on file regarding Carol Wright Gifts and the rather "poor excuse" for not refundingme my full refund "until I placed a complaint with the Revdex.com"! This company does business in an unorthodox fashion to be polite! They have a spokes personthat responded to my complaint and made it look like it was "all my fault" that I did not receive a full refund at the time! I am thankful that to the Revdex.com that Iwas able to receive my full refund as the company received their merchandise back and my refund should have been fully restored as they got back theirmerchandise! As for the return postage that should have been supplied by the company due to the fact that the product "was not as advertised and did notwork"! I will see that I do not do business with this company ever, again nor my relatives & friends! Thanks once again to the Revdex.com for your support regarding mycomplaint as I am a senior and on a "fixed income", every dollar countsMr*** ***

First and foremost, I'd like to apologize for how your call to customer service was handledI pulled the call and reviewed it and have forwarded it to the agent's supervisor requesting the agent be pulled for retraining immediatelyThat call was NOT the level of service we expect from our CS
agentsI have issued refunds for both sets of Southern Belle Hibiscus plants placed on 3/and 4/You will see two separate credits on your Shop Now Pay Plan statement in the amounts of $and $for the plants plus postage chargesIf we can be of further assistance, please feel free to contact us

I am in receipt of the complaint concerning your displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offended you. Please know these products are sold to many of our senior population in the United States. These items are very sensitive
and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While I know we cannot please everyone, I respect your desire to be removed from our mailing list and our Customer Service Department has removed you per your request. Sincerely,Pat N***Director of Order Services

I want to apologize for the delay in responding to this complaint. I needed to have a few areas investigate exactly what happened to have caused this.When Mr*** placed his order our computer system used the numbers provided to send the order for final credit approval and release of
the order. There was a problem with the file and it caused the computer to send it with a wrong account number, thus requiring a down payment of the order placed.I have been advised that the error has been corrected and that if Mr*** would like to place a new order, the $credit limit would be honored as advertised.I apologize for all the inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services