Philips Lifeline

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for giving us this opportunity to review your account.  We are pleased that we were able to reach out  to you, discuss this matter and arrive at a solution.  Thank you for your feedback.

Thank you for reaching out to us in regards to your billing concerns [redacted], we are sorry for any stress this has caused. We have forwarded this concern to our Customer Service Dept so it can be researched for you. Please allow 2-3 business days for a representative to follow up with...

you. If you prefer, you can always call the Customer Service team directly at 1-[redacted] and they will address your concerns, the hours of operation are M-F 8am-8:30pm ET, and Sat. 10am-4pm ET. Thank you very much, The Customer Experience Team

Ms. [redacted], thank you for reaching back to the Revdex.com with more information, we have included this concern and sent it to our Customer Service Dept. as well. This needs to be researched and a Supervisor should reach back out to you within 1-2 business days. Thank you for your patience while these concerns are being researched. The Customer Experience Team.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Morning Ms. [redacted],Thank you for reaching out to Philips Lifeline, we are sorry for the frustration you have had with this billing issue. We have passed along your concerns and all of the information you provided to our Customer Service Department. A supervisor will research...

your account and reach back out to you within 1-2 business days to follow up on your concerns. Please never hesistate to reach out to our Customer Service Department at 1-[redacted] as well.Thank you very much,The Customer Experience Team

Good Afternoon Ms. [redacted],We have been in contact with Customer Service while they have been researching this. We wanted to let you know that The Manager Of Billing and The Manager Of Customer Service will be reaching out to you by 5:00 PM EST today, and we hope they can help reach a resolution to this very frustrating situation you have had to deal with. We appreciate you giving us the time and opportunity to continue to work towards a resolution for you.Thank you,The Customer Experience Team

Please accept our apologies for your experience.  We will process the refund for your mother's equipment and follow up with the representatives you spoke with.  Thank you for your consideration, Sincerely, Philips Lifeline Customer Service Center.

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for reaching out to us with the concern with the Philips Medication Dispenser, and the billing  Ms. [redacted] , we are sorry for the frustration you have already gone through. We have forwarded this concern to our Customer Service Dept. for research and for a Supervisor to reach...

back out to you within 1-2 business days. We also wanted to provide you with the direct number for Customer Service in case you need it, the number is 1-[redacted]. Thank you for your patience while this concern in researched. The Customer Experience Team.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
  I was told my billing amount would be $25.17 from now on (they offered to give me a customer loyalty discount) rather than the $30.12 it was supposed to be previously. Yesterday I saw a hold on my debit card from Philips in the amount of $31.12. I called to see if it was a hold on the previous amount but that I would actually be charged the $25.17. I was told that no, the amount I am being charged is $31.12. So not only did they not follow through, but they actually raised the price. This was not a satisfactory resolution
Regards,
[redacted]

Good Aftenoon Mr. [redacted],We have been in contact with [redacted] in our Customer Service Department and he has assured us that the refund has been processed and that Customer Service will reach out to you again shortly. He also reassured us that the expected lower rate will take effect on the next billing cycle. We appreciate your patience, and thank you so much as this billing issue is being resolved for you.The Customer Experience Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have given you ample time to rectify this situation. I have been promised time and again that it's been resolved, but it hasn't. In speaking with "[redacted]" yesterday he made more excuses for why I was overcharged yet again. I have asked that the overcharged amount be directly credited back to my debit card. I did have a message left (while I was on another call yesterday) from a supervisor who wanted to talk about this. I am finished dealing with it. I am in the process of finding another company to provide this service for my mother-in-law.
[redacted]

Thank you for taking the time to let us know about your issue. We have researched your concern and had the pleasure of speaking with you to arrive at a solution. Please let us know if we can ever help you with any future concerns.  We thank you for your time and feedback. Sincerely, ...

Philips Lifeline Customer Service

Good Morning Ms. [redacted],Thank you for reaching out to us in regards to this billing issue, we apologize for the frustration this has already caused you . We have forwarded your concerns to our Government Services Department so this can be researched and someone can reach back out to you...

and address your concerns. We also wanted to include the direct phone number to our Government Services Department in case you needed it. The number is 1-[redacted]. Thank you very much for your continued patience.The Customer Experience Team

We have reached out to Mr. and Mrs. [redacted] to review the complaint and have reached a resolution in this matter.  Thank you, Philips Customer Service.

Good Afternoon Ms. [redacted],We understand the frustration this has caused you. We have been in contact with [redacted] and are aware she has been working with you to get this resolved. She let us know that she left a voice mail for you earlier today.Thank you for your patience while [redacted] is working with our Financial Department to get this resolved for you.Thank you again,The Customer Experience Team

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Philips Lifeline refunded the amount asked, plus more to make up for the hassle of dealing with this for the last 3 months. They had set up a duplicate account when the service was reactivated and that caused them confusion. I am hopeful this issue will not continue to be a problem in the future.
Regards,
[redacted]

Good Morning Mr. [redacted],Thank you very much for reaching out to bring this billing issue to our attention, we have reached out to our Customer Service Department and have forwarded all the information you provided. This will be researched and a Representative with reach out to you in the...

next 2-3 business days to help you.Thank you so much,The Customer Experience Team

Good Morning Mr. [redacted], We are so sorry for the loss of your mother. Thank you for taking the time to reach out to us to bring this billing issue to our attention, we have reached out to our Customer Seervice Department and have forwarded all the information you provided. This will...

be researched and a Representative with reach out to you in the next 2-3 business days to help you. Thank you so much, The Customer Experience Team