PetAmberAlert.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I did receive the refund, after numerous attempts at contact.  After contacting [redacted], Revdex.com and **.  Had the service I paid for been provided I may now at this time have my beloved pet back, which I don't.  Had the service I paid for been provided in a timely manner perhaps someone would have spotted him or known he was not a stray.  I spent hours of my time trying to get a refund.  I spent more hours having to investigate that the service promised was not provided to me.  So yes I am glad for the refund but unhappy with the fact that petamberalert hampered the return of my cat and leaves me wondering how many others pay for this service but don't actually recieve it?  I feel they owe me much more than 89.99.  I cannot put a price on my grief but my time and effort is certainly worth far more than 89.99.  I am at this point considering taking legal action.  Payment for my time and grief would be well worth the effort so that someone else isn't duped as I was.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A full refund has been issued per the customers request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because...I just learned that my pet alert has JUST NOW (within the last 30 minutes) FINALLY been sent out. It was not until I complained about this service that action was taken. I received phone calls from four neighbors in the last half hour saying that they had only just now received a phone call from your service about my missing pet. And I checked with the vet clinics on your list and they had JUST within the last few minutes received a fax from you. Shame on you for taking your sweet time to fulfill my order. Your website states clearly that you understand the need for timely action when a pet goes missing. To wait three full days to complete this order is unacceptable. Additionally, I am at a loss to understand the thinking behind sending a fax about a missing cat to a bank, the city administrative offices, a golf course in another state, a department store, a post office in another city and the community college fire department! It appears that little or no research or review is done on the list of businesses or agencies to which your notice is sent. This is too little, too late. If you are unable to fulfill the implied promises of your contract then I should be compensated for your inability to do so!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].
Sincerely,
[redacted]

The order was submitted and cancelled in under 24 hours. During this time work had already begun on the case, once the order is received it is not longer eligible for a refund regardless if the alert has fully processed or not.   Please view the terms of service and disclaimer that is agreed to before submitting your order:  [redacted]    Specifically please note :   In the event my pet is found before the PetAmberAlert alert goes out I will not receive a refund due to the fact that PetAmberAlert has already incurred the cost during their automated processing. ?  There are no refunds once I have purchased a package. No exceptions. ? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.   Please also note this is a standard policy across all pet finding websites and services.

Please call  [redacted]

Thank you for contacting us regarding this
complaint. Our Quality Assurance Team has received the request and our billing department
confirmed the refund has been approved and processed. We are committed to
providing outstanding service to our Representatives and Customers...

Please allow
3-5 business days for completion. – Thank you again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I NEVER received any service! I cancelled before you had to lift a finger, except to withdraw money from my account! I want my money back! This is criminal!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have...

received a refund for my pet amber alert.  I hope this company can get the help it needs to provide the service they promise in a more timely manner.  Even though my missing cat is still missing, the service the pet amber alert company offers is very valuable to customers like me who just want to find their lost pet and need to get the word out quickly. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you for the answer, but this don't resolved my complain. First, after I bought the posters, pet Amber alert never send me the list of the places where they sent the posters ; I walked to every single local store, pet store, vet clinics, etc. and no one got the poster that they supposed to send.  Second, yesterday I finally got the list and, I took the time to check the distance from my house to the stores where they claim to sent the posters, and is just one store on the list that is 0.6 m. the rest are all 1.5 m. and above, some are more than 6.0 m. Was why any of my local stores never get the posters. I called to the phones on the list, and the most didn't get any fax, or any of the posters for what I paid for, just 3 places told me they got it. And for finish my complain, I would like to attach the poster that pet amber alert sent me and to the stores on the list; one of the lines are on the top of the other one, so disappointed. And, I would like to attach also, a complain that I found from someone else that bought the posters. Very designated with this company, and I will not recommend to anyone.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you for the answer, but this don't resolved my complain. First, after I bought the posters, pet Amber alert never send me the list of the places where they sent the posters ; I walked to every single local store, pet store, vet clinics, etc. and no one got the poster that they supposed to send.  Second, yesterday I finally got the list and, I took the time to check the distance from my house to the stores where they claim to sent the posters, and is just one store on the list that is 0.6 m. the rest are all 1.5 m. and above, some are more than 6.0 m. Was why any of my local stores never get the posters. I called to the phones on the list, and the most didn't get any fax, or any of the posters for what I paid for, just 3 places told me they got it. And for finish my complain, I would like to attach the poster that pet amber alert sent me and to the stores on the list; one of the lines are on the top of the other one, so disappointed. And, I would like to attach also, a complain that I found from someone else that bought the posters. Very designated with this company, and I will not recommend to anyone.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Both charges have been refunded on May **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The matter was resolved as [redacted] investigated and issued me a refund. Petamberalert did not assist in this resolution. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting us regarding this
complaint. Our Quality Assurance Team has received the request and our billing department
confirmed the refund has been approved and processed. We are committed to
providing outstanding service to our Representatives and Customers....

– Thank you again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].  They also have not responded to any of my other messages outside the Revdex.com system.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Issue has not yet been refunded, but taking them at word since noted on here they will issue refund.. Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Due to the transaction being older than 6 months we are unable to refund the original payment. We have sent a refund of $99.95 via [redacted] to [redacted]