PetAmberAlert.com

Tell us why here...Due to upfront costs all orders are non-refundable, please view our terms of service agreement that is signed online before each order is submitted.[redacted]1. PetAmberAlert is purely a notification service notifying...

your neighbors by phone and businesses by faxof your missing pet.? PetAmberAlert is strictly a notification service and does not solicit for business.2. While the goal of PetAmberAlert is to safely locate your pet, PetAmberAlert does not guarantee the return of your pet.3. I understand that PetAmberAlert automatically processes orders all hours of the day an Night I.E. ( Even at 3 A.M. ) and in the event my pet is found before the PetAmberAlert alert goes out I will not receive a refund due to the fact that PetAmberAlert has already incurred the cost during their automated processing.In addition with regards to refunds, I understand that:? There are no refunds once I have purchased a package. No exceptions.? By purchasing one of our packages, I am in agreement with each item listed in this disclaimer.

A full refund has been issued.

A refund has been issued. If the card was cancelled. It will be transfered to your new card by your bank. Please call your bank to check on the transaction.

[redacted] has reported this accounts payment as fraud which as suspended the login and services. Please contact [redacted] for further information regarding this payment.

The customer failed to close out his/her online account and Paypal Subscriptions.  We have closed it and refunded the charges.

Case #: [redacted]
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Our billing department has reissued the refund to the card that was charged. Please allow 3-5 business days for completion. – Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] has forwarded the transaction to my credit card company (Citibank) and the credit card company has stated that the burden of proof regarding the non-delivery of PetAmberAlert.com's services falls on me, the consumer, and that I must provide documentation showing that PetAmberAlert.com did not contact 1000 people. I really don't know how it is possible for me to prove that the company did not contact the 1000 people they supposedly contacted if I don't know who those people are. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A full refund has been issued against company policy as a courtesy.

Full refund issued per customer request

Petamberalert.com terms of service state that refunds will not be issued for more than 1 month of service. In this case a 6 months was issued as a courtesy.

Case #: [redacted]
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Thank you for contacting us regarding this complaint. Our Quality Assurance Team has received the request and our billing department confirmed the refund has been approved and processed. We are committed to providing outstanding service to our Representatives and Customers Please allow 3-5 business days for completion. – Thank you again!

We have scheduled 500 free calls to be credited to this account.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I cancelled via Chat and by talking to someone on the phone, I also left a voicemail and an email. In addition, the service was not provided as discussed with the sales representative initially, I have no idea where a message was sent. No one ever contacted me as requested to send the message as I asked.  I deserve a full refund apart from any subsequent charges. I am not sure why I was continued to be billed after I spoke with the representative. This has nothing to do with the terms of service because the service was not provided.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
Still not fixing my problem, I do not care about they update the poster because the posters that they sent were bad made. I don't ask to them to send the posters to 46 of 25, I paid to this business for send the posters to 25 LOCAL stores, means ON MY NEIGHBORHOOD! Also, just 3 stores got the posters of the 25 or 46. I still want my money back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This subscription has been cancelled.
Your refund has been sent. An email with refund details has also been sent to the recipient.

full refund issued per customer request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I review my spam folder daily due to the business I am in. There was never any info at all sent from petamber alert. Nor was there any response to my emails asking for info or phone message I left.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I did receive the refund, after numerous attempts at contact.  After contacting [redacted], Revdex.com and **.  Had the service I paid for been provided I may now at this time have my beloved pet back, which I don't.  Had the service I paid for been provided in a timely manner perhaps someone would have spotted him or known he was not a stray.  I spent hours of my time trying to get a refund.  I spent more hours having to investigate that the service promised was not provided to me.  So yes I am glad for the refund but unhappy with the fact that petamberalert hampered the return of my cat and leaves me wondering how many others pay for this service but don't actually recieve it?  I feel they owe me much more than 89.99.  I cannot put a price on my grief but my time and effort is certainly worth far more than 89.99.  I am at this point considering taking legal action.  Payment for my time and grief would be well worth the effort so that someone else isn't duped as I was.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 You all have received $79.95 from me for doing absolutely nothing.  I placed the order at 7:37 and called you at 9 to cancel as my dog had been found by my neighbors.  I'm appalled you would take advantage of people this way when they are desperate and in need. This is terrible business practice on your part  you all are Shamming hardworking people out of their money. You have given refunds previously for this very same incident. I'm not understanding why not for me.  My issue has not been resolved  I would still like refund as no services were rendered from you, I called and left multiple messages and could not get a response until I filed a dispute. Furthermore, you have multiple people complaining of the exact same things  it's terrible business practice on you part. PetAmberAlert has truly let me down  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by PetAmberAlert.com regarding complaint ID [redacted].
Sincerely,
[redacted]