Dear Customer, Our apologies for the experience you had with your recent order Records indicate that the replacement order was shipped to you on May 1st and received according to [redacted] on May 2nd The entire amount of this order was refunded to you in full and a $gift card was sent to you for your inconvenience If you have not received this please let us know as soon as possible Please note that we are changing our gift card redemption process as of June 1st and if you do not use it by that date, you will have to call in to our customer care department so they can refund this amount to you on your next order Our Auto Ship team has been advised of the issue and is working with IT on how to prevent future incidents In addition the representative you spoke with will get a refresh training course to ensure these incidents do not occur in the future Again, our apologies for this experience and thank you for shopping at PetFoodDirect Sincerely [redacted] Director, Customer Care Pet
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Unfortunately , the business never coordinated a pickup date with meI did not feel it would be wise to leave four boxes with hundreds of dollars of merchandise sitting outside in inclement weather to be stolenIf they would like to have their merchandise picked, up they may schedule a pick up any time starting MondayThe boxes will be left outside where they can be retrievedIf the business does not wish to have the packages picked up, or the packages are not retrieved by next Monday then I will donate them to a worthy charityOtherwise this response is perfectly acceptable to me thank you Regards, [redacted]
Dear [redacted] , Thank your for reaching out to Pet360/Petfood Direct.? I am sorry for the troubles with your order.? We attempted to reach out to you to assist with a resolution and were uable to make contact.? Please reach out to our team at [redacted] and ask for LaTonya at extension [redacted] or Allen at extension ***? who will be able to assist you further Sincerely,jessica
Dear [redacted] , Thanks for reaching outI am sorry to hear about the issues with your order. I have been in contact with our customer service department and found that your order did arrive and that they provided a full refund for the product. Thank you for sharing your comments with us Jessica
Dear [redacted] , Thank you for reaching out Pet360 regarding your order. I am very sorry for your experience and thank you for the opportuntiy to resovle this for you. We have reshipped your order, expidited shipping with ***, you can expect to recieve the shipping confirmation... shortly. Additionally we have credited $10 to your credit card for the inconvenience. We will reach out to our call center to coach them accordingly on your call. Thank you, Jessica
Dear Customer, Our apologies for the experience you recently had with our firm All attempts to secure inventory from manufacturers is done in a timely basis and due to manufacturing issues we sometimes cannot fulfill orders We make every effort to inform customers when we are out of stock and apologize for any inconvenience Sincerely, [redacted] Pet
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] ,Thank you for reaching out to Pet360.? I was sorry to hear about the trouble you had with your orderI have escalated this to our online support who have notified me that they were able to get in contact with you to provide a refund on the shipping feeWe thank you for bringing this to our attention and apologize for the inconvenience this has caused.Sincerely,Coral
Made one complaint about their terrible customer service refusing to resolve my issueThey promised a credit within daysHere it is days later and there is no refund/credit.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: A complete refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In your response you stated you would work with your call centerI appreciate that effortThe simple truth is your customer care had put me on holdHer responce to me come directly from her manager as she stated to me over the phoneSo please understand your problem is a bit higher upI just want you to realize you need to fix your problem in management before you can train your call centerI did receive my replacement order today as you promised in yesterday's letterIt's truly sad it had to take me coming public to the Revdex.com to get this resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But they need to notify customers right away not wait days This will give the customer a chance to go to another company ASAP so the cat does not go with out their perscribed food Regards, [redacted]
Hello everyone,I'd like to give a special thanks to the Revdex.com for helping filter my communication to the best party at Pet- I'm appreciative for the kind words, and offer to refund the purchase price I'd be very appreciative if Pet-would write me at [redacted] @***.com to indicate which credit card I should expect the credit to appear upon I'm also appreciative for the discount offer for another future pet.Again, I thank the Revdex.com for your service to the consumer community,***[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Customer, Our apologies for the delay in processing your refund The refund was done on August 1, and the funds should be in your account Please let us know if this has not happened or if you have any further questions Sincerely,Tina H [redacted] Pet
Hi [redacted] Thanks for reaching out. I am sorry to hear about your experience. Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided Sincerely, Jessica
Hi [redacted] ,Thank you for reaching out to PetWe are sorry for the inconvenience you have experienced during the ordering processWe have since updated our site to be more clear and we thank you for bringing this to our attentionI have also escalated this to our online team and they attempted to contact you today (1/23/2017) but were unable to reach youThey will try again, so please look out for that call so we can assist you with the shipping chargesSincerely,Coral
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I also do not accept their responseI will not pay TWICE for something that I paid for the first timeThe credit card company has been notified of my refusal to accept this second chargesI now also consider this matter CLOSED AND WILL CONTINUE TO ADVISE ALL FAMILY AND FRIENDS OF THE UNETHICAL WAY PET360.COM DOES BUSINESSRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they have not issued the full refund and the check was not for the full amountI have already told them I rejected thisI still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Customer, Our apologies for the experience you had with your recent order Records indicate that the replacement order was shipped to you on May 1st and received according to [redacted] on May 2nd The entire amount of this order was refunded to you in full and a $gift card was sent to you for your inconvenience If you have not received this please let us know as soon as possible Please note that we are changing our gift card redemption process as of June 1st and if you do not use it by that date, you will have to call in to our customer care department so they can refund this amount to you on your next order Our Auto Ship team has been advised of the issue and is working with IT on how to prevent future incidents In addition the representative you spoke with will get a refresh training course to ensure these incidents do not occur in the future Again, our apologies for this experience and thank you for shopping at PetFoodDirect Sincerely [redacted] Director, Customer Care Pet
Revdex.com is PAID Ratings They are PAID to give High RatingsPetis a RIPOFF Everything there is more costly
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Unfortunately , the business never coordinated a pickup date with meI did not feel it would be wise to leave four boxes with hundreds of dollars of merchandise sitting outside in inclement weather to be stolenIf they would like to have their merchandise picked, up they may schedule a pick up any time starting MondayThe boxes will be left outside where they can be retrievedIf the business does not wish to have the packages picked up, or the packages are not retrieved by next Monday then I will donate them to a worthy charityOtherwise this response is perfectly acceptable to me thank you Regards, [redacted]
Dear [redacted] , Thank your for reaching out to Pet360/Petfood Direct.? I am sorry for the troubles with your order.? We attempted to reach out to you to assist with a resolution and were uable to make contact.? Please reach out to our team at [redacted] and ask for LaTonya at extension [redacted] or Allen at extension ***? who will be able to assist you further Sincerely,jessica
Dear [redacted] , Thanks for reaching outI am sorry to hear about the issues with your order. I have been in contact with our customer service department and found that your order did arrive and that they provided a full refund for the product. Thank you for sharing your comments with us Jessica
Dear [redacted] , Thank you for reaching out Pet360 regarding your order. I am very sorry for your experience and thank you for the opportuntiy to resovle this for you. We have reshipped your order, expidited shipping with ***, you can expect to recieve the shipping confirmation... shortly. Additionally we have credited $10 to your credit card for the inconvenience. We will reach out to our call center to coach them accordingly on your call. Thank you, Jessica
Dear Customer, Our apologies for the experience you recently had with our firm All attempts to secure inventory from manufacturers is done in a timely basis and due to manufacturing issues we sometimes cannot fulfill orders We make every effort to inform customers when we are out of stock and apologize for any inconvenience Sincerely, [redacted] Pet
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] ,Thank you for reaching out to Pet360.? I was sorry to hear about the trouble you had with your orderI have escalated this to our online support who have notified me that they were able to get in contact with you to provide a refund on the shipping feeWe thank you for bringing this to our attention and apologize for the inconvenience this has caused.Sincerely,Coral
Made one complaint about their terrible customer service refusing to resolve my issueThey promised a credit within daysHere it is days later and there is no refund/credit.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: A complete refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In your response you stated you would work with your call centerI appreciate that effortThe simple truth is your customer care had put me on holdHer responce to me come directly from her manager as she stated to me over the phoneSo please understand your problem is a bit higher upI just want you to realize you need to fix your problem in management before you can train your call centerI did receive my replacement order today as you promised in yesterday's letterIt's truly sad it had to take me coming public to the Revdex.com to get this resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But they need to notify customers right away not wait days This will give the customer a chance to go to another company ASAP so the cat does not go with out their perscribed food Regards, [redacted]
Hello everyone,I'd like to give a special thanks to the Revdex.com for helping filter my communication to the best party at Pet- I'm appreciative for the kind words, and offer to refund the purchase price I'd be very appreciative if Pet-would write me at [redacted] @***.com to indicate which credit card I should expect the credit to appear upon I'm also appreciative for the discount offer for another future pet.Again, I thank the Revdex.com for your service to the consumer community,***[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Customer, Our apologies for the delay in processing your refund The refund was done on August 1, and the funds should be in your account Please let us know if this has not happened or if you have any further questions Sincerely,Tina H [redacted] Pet
Hi [redacted] Thanks for reaching out. I am sorry to hear about your experience. Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided Sincerely, Jessica
Hi [redacted] ,Thank you for reaching out to PetWe are sorry for the inconvenience you have experienced during the ordering processWe have since updated our site to be more clear and we thank you for bringing this to our attentionI have also escalated this to our online team and they attempted to contact you today (1/23/2017) but were unable to reach youThey will try again, so please look out for that call so we can assist you with the shipping chargesSincerely,Coral
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I also do not accept their responseI will not pay TWICE for something that I paid for the first timeThe credit card company has been notified of my refusal to accept this second chargesI now also consider this matter CLOSED AND WILL CONTINUE TO ADVISE ALL FAMILY AND FRIENDS OF THE UNETHICAL WAY PET360.COM DOES BUSINESSRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they have not issued the full refund and the check was not for the full amountI have already told them I rejected thisI still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]