[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business is working with an affiliate that places a bait and switch claim directly on their siteThey do not make it clear that these claims are from a third partyThe business has not stated an intention to stop working with an affiliate that uses deceptive business practicesI hold the business fully responsible for any deceptive statements placed on their website even when done so by a third partyI fully reserve any and all rights I may have to a claim against said companyI expect the full value offered on the website, which was $While I appreciate the gesture to discount my order it does not resolve the core complaint for myself or for any future customersRegards, [redacted]
We have sent [redacted] to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it? The credit has already been issued.? Thanks!!!? ? Complaint: [redacted]
This refund was processed 10/6, when we received confirmation this resolution would satisfy the customer If the customer does not see the refund in her account, she may want to contact her financial institution for more information
Our records indicate that the refund requested by the consumer, was processed on 2/6/ Communication was sent to the consumer stating this and to check with her banking institution as to timely crediting of the refund to her account
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To [redacted] ,I ? understand you were not satisfied with your recent order due to issues with the dosage and the wrong product received? Our records show you have been issued a credit on 2/22/The refund would have processed through your credit card provider? There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? Again, I ? am sorry this was your experience on our sitePlease contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***
Hi April, Sorry for our delay in responding I see your package was reshipped to you and received on 5/ If you did not receive that package, please let us know at ###-###-#### Thanks Jessica
We have sent [redacted] to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it The credit has already been issuedThanks!!! Complaint: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:At no time was there anywhere in writing that the picture doesn't represent to actual quantity of the item being purchasedBOTH times I purchased the same item and NO WHERE is there an indication of the quantity per box being different than the quantity being sold / charged forOn my original order I wanted ( and ordered / paid for ) two boxes of twelveAs further proof of my intentions, I mailed two separate prescriptions ( twelve each ) Your firm insists that it is a box of six with a picture indicating twelve per boxI am being overcharged at double the cost when your on line indicates a box of for $Regards, [redacted]
Hi [redacted] Thanks for reaching out I am sorry to hear about your experience Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided Sincerely, Jessica
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have also issued me a full refund for the orderI find that these resolutions are satisfactory to me Regards, [redacted]
Hi [redacted] Thanks for reaching outI was sorry to hear about your order Our customer service department has issued a full refund for the product and shipping Thank you for sharing your experience with us Thanks Jessica
Dear ***, Thank you for reaching out. I am sorry that we fell short of your, and our expectations. I have asked our customer service team to ensure that they have processed a full refund for you. Thank you for letting us... know. Jessica
Dear Customer, Thank you for your inquiry Our records coincide with yours on the dates you contacted our firm however the calls recorded do not display the picture you have described in your complaint Our representatives will disconnect calls from customers who become abusive and utilize foul language Our apologies for shipping your order late, records indicate that it was shipped via over night service on March 24th and a refund of 50% was reimbursed back to you for your inconvenience As a goodwill gesture, I have authorized the balance of the funds to be refunded back to your account According to [redacted] this was delivered on Tuesday, March 25th via tracking [redacted] and left at your front door Our records indicate that an email to confirm the tracking was sent to email address [redacted] on March 24th to advise you of shipping but the email was returned to us as undeliverable Sincerely, [redacted] Director, Customer Care Pet
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Dear [redacted] , Thank you for contacting Pet360.? I was very sorry to hear about your experience with your order.? I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future order Sincerely, Jessica
Dear [redacted] ,Please accept my sincerest apologies for the inconvenience your shopping experience with us has caused I can assure you providing excellent customer service is our number one priority, and your experience is not typical I have issued a refund for the cost of the product on the order you attempted the cancel, that we were unfortunately unable to cancel for you This refund is in the amount of $14.13, and it will post the the original form of payment within 3-business days Again, I apologize that your request was not handled in a satisfactory manner, and that we were unable to provide you with the customer service experience our clients have come to expect from us Please feel free to contact us with any further questions or concerns.Thank you,Caitlyn F [redacted] Supervisor, Customer Care
Dear Revdex.com,Order # [redacted] was placed on 3/28/by customer [redacted] directly via our websiteOrder # [redacted] was approved by Vet at Banfield on 04/01/On 04/8/2015, the customer contacted Customer Care representative SM [redacted] who instructed MsTiison that she would need to submit order for return on her own since the order was not placed by Pet360.aThis is following the typical policy in which we do not pay for a shipping refund if it is not our error, please see below for our return policy as documented in our FAQ's on Pet360.c.om® What is your Return Policy?If you aren’t completely pleased with your Petorder you can return unused and in original packaging items within daysOur team of dedicated retrievers will work with you to ensure your return is handled smoothly ana you get exactly wnst you warn, delivered to your door.To make a return your order:• Contact us via email (cafe®pet360.c&m) or toll free via telephone ###-###-####.» Our Care Depar tment is open Monday-Friday 8:00am - 10:00pm, Saturday-Sunday 9:00am - 5:30pm ET.« Request to return a product and we will give you an RMA Number[redacted] Package your order and clearly write the RMA Number on the OUTSIDE of the return box.• Place you packing slip that came with your order inside the box[redacted] Ship the box to the following address:Pet/ NF[redacted] Cherry Hill, NJ [redacted] RMA #_Please note, when returning an order for a refund, you are responsible for the return postage, if however an error occurred on our part, we will happily pay for the return shipping to ensure your satisfactionOnce we have received the shipment, we will issue a refund to your method of payment.Cue to federal regulation, we cannot accept returns on any prescription medication or frozen food productsCustomer called back on 4/asked for a label from Customer Care representative EM [redacted] who reinforced our policy and then passed the escalated call to a member of our leadership team CF [redacted] CF [redacted] {supervisor) continued to agree with our return policyCustomer then spoke to RK [redacted] ( supervisor), due to escalated nature of call RK [redacted] allowed the customer to receive a label with tracking # l [redacted] via ***Per the tracking information on ***.com the package was returned to our warehouse in Cherry Hill, NJ on 04/21/Typically, we take 3-to receive the paperwork from the warehouse to our Corporate office in Plymouth Meeting, PAThe refund for the full issue was submitted 4/for the total amount of the order for $If you have any other questions, please feel free to contact either myself or my office.Thank you,Katie CManagerCustomer Care
To [redacted] ,I ? understand you were not satisfied with our returns and exchange policy? In the effort of providing quality customer service to all pet parents, we want to complete a refund for the purchase price for the [redacted] The refund should appear in 3-business days with your credit card provider? There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? We can still fill your order for the [redacted] if you would like to give us another try? I would also like to offer you 25% off on your next order and free shipping? Again, I ? am sorry this was your first experience on our site, but I would enjoy working with you to fulfill your dog food needs with any our specialty brands and products.Please contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business is working with an affiliate that places a bait and switch claim directly on their siteThey do not make it clear that these claims are from a third partyThe business has not stated an intention to stop working with an affiliate that uses deceptive business practicesI hold the business fully responsible for any deceptive statements placed on their website even when done so by a third partyI fully reserve any and all rights I may have to a claim against said companyI expect the full value offered on the website, which was $While I appreciate the gesture to discount my order it does not resolve the core complaint for myself or for any future customersRegards, [redacted]
We have sent [redacted] to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it? The credit has already been issued.? Thanks!!!? ? Complaint: [redacted]
This refund was processed 10/6, when we received confirmation this resolution would satisfy the customer If the customer does not see the refund in her account, she may want to contact her financial institution for more information
Our records indicate that the refund requested by the consumer, was processed on 2/6/ Communication was sent to the consumer stating this and to check with her banking institution as to timely crediting of the refund to her account
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To [redacted] ,I ? understand you were not satisfied with your recent order due to issues with the dosage and the wrong product received? Our records show you have been issued a credit on 2/22/The refund would have processed through your credit card provider? There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? Again, I ? am sorry this was your experience on our sitePlease contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***
Hi April, Sorry for our delay in responding I see your package was reshipped to you and received on 5/ If you did not receive that package, please let us know at ###-###-#### Thanks Jessica
We have sent [redacted] to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it The credit has already been issuedThanks!!! Complaint: [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:At no time was there anywhere in writing that the picture doesn't represent to actual quantity of the item being purchasedBOTH times I purchased the same item and NO WHERE is there an indication of the quantity per box being different than the quantity being sold / charged forOn my original order I wanted ( and ordered / paid for ) two boxes of twelveAs further proof of my intentions, I mailed two separate prescriptions ( twelve each ) Your firm insists that it is a box of six with a picture indicating twelve per boxI am being overcharged at double the cost when your on line indicates a box of for $Regards, [redacted]
Hi [redacted] Thanks for reaching out I am sorry to hear about your experience Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided Sincerely, Jessica
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have also issued me a full refund for the orderI find that these resolutions are satisfactory to me Regards, [redacted]
Hi [redacted] Thanks for reaching outI was sorry to hear about your order Our customer service department has issued a full refund for the product and shipping Thank you for sharing your experience with us Thanks Jessica
Dear ***, Thank you for reaching out. I am sorry that we fell short of your, and our expectations. I have asked our customer service team to ensure that they have processed a full refund for you. Thank you for letting us... know. Jessica
Dear Customer, Thank you for your inquiry Our records coincide with yours on the dates you contacted our firm however the calls recorded do not display the picture you have described in your complaint Our representatives will disconnect calls from customers who become abusive and utilize foul language Our apologies for shipping your order late, records indicate that it was shipped via over night service on March 24th and a refund of 50% was reimbursed back to you for your inconvenience As a goodwill gesture, I have authorized the balance of the funds to be refunded back to your account According to [redacted] this was delivered on Tuesday, March 25th via tracking [redacted] and left at your front door Our records indicate that an email to confirm the tracking was sent to email address [redacted] on March 24th to advise you of shipping but the email was returned to us as undeliverable Sincerely, [redacted] Director, Customer Care Pet
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Dear [redacted] , Thank you for contacting Pet360.? I was very sorry to hear about your experience with your order.? I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future order Sincerely, Jessica
Dear [redacted] ,Please accept my sincerest apologies for the inconvenience your shopping experience with us has caused I can assure you providing excellent customer service is our number one priority, and your experience is not typical I have issued a refund for the cost of the product on the order you attempted the cancel, that we were unfortunately unable to cancel for you This refund is in the amount of $14.13, and it will post the the original form of payment within 3-business days Again, I apologize that your request was not handled in a satisfactory manner, and that we were unable to provide you with the customer service experience our clients have come to expect from us Please feel free to contact us with any further questions or concerns.Thank you,Caitlyn F [redacted] Supervisor, Customer Care
Dear Revdex.com,Order # [redacted] was placed on 3/28/by customer [redacted] directly via our websiteOrder # [redacted] was approved by Vet at Banfield on 04/01/On 04/8/2015, the customer contacted Customer Care representative SM [redacted] who instructed MsTiison that she would need to submit order for return on her own since the order was not placed by Pet360.aThis is following the typical policy in which we do not pay for a shipping refund if it is not our error, please see below for our return policy as documented in our FAQ's on Pet360.c.om® What is your Return Policy?If you aren’t completely pleased with your Petorder you can return unused and in original packaging items within daysOur team of dedicated retrievers will work with you to ensure your return is handled smoothly ana you get exactly wnst you warn, delivered to your door.To make a return your order:• Contact us via email (cafe®pet360.c&m) or toll free via telephone ###-###-####.» Our Care Depar tment is open Monday-Friday 8:00am - 10:00pm, Saturday-Sunday 9:00am - 5:30pm ET.« Request to return a product and we will give you an RMA Number[redacted] Package your order and clearly write the RMA Number on the OUTSIDE of the return box.• Place you packing slip that came with your order inside the box[redacted] Ship the box to the following address:Pet/ NF[redacted] Cherry Hill, NJ [redacted] RMA #_Please note, when returning an order for a refund, you are responsible for the return postage, if however an error occurred on our part, we will happily pay for the return shipping to ensure your satisfactionOnce we have received the shipment, we will issue a refund to your method of payment.Cue to federal regulation, we cannot accept returns on any prescription medication or frozen food productsCustomer called back on 4/asked for a label from Customer Care representative EM [redacted] who reinforced our policy and then passed the escalated call to a member of our leadership team CF [redacted] CF [redacted] {supervisor) continued to agree with our return policyCustomer then spoke to RK [redacted] ( supervisor), due to escalated nature of call RK [redacted] allowed the customer to receive a label with tracking # l [redacted] via ***Per the tracking information on ***.com the package was returned to our warehouse in Cherry Hill, NJ on 04/21/Typically, we take 3-to receive the paperwork from the warehouse to our Corporate office in Plymouth Meeting, PAThe refund for the full issue was submitted 4/for the total amount of the order for $If you have any other questions, please feel free to contact either myself or my office.Thank you,Katie CManagerCustomer Care
To [redacted] ,I ? understand you were not satisfied with our returns and exchange policy? In the effort of providing quality customer service to all pet parents, we want to complete a refund for the purchase price for the [redacted] The refund should appear in 3-business days with your credit card provider? There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? We can still fill your order for the [redacted] if you would like to give us another try? I would also like to offer you 25% off on your next order and free shipping? Again, I ? am sorry this was your first experience on our site, but I would enjoy working with you to fulfill your dog food needs with any our specialty brands and products.Please contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com