Perfumania

Good Morning [redacted], I sincerely apologize for the inconvenience you’ve experienced with receiving our promotional emails. Our records show that you successfully unsubscribed your email address on May [redacted] 2016. Systematically it will take up to 48 hours for this request to be in effect. Please let...

me know if you continue to receive emails beyond this time frame so I can address this further internally. Please feel free to reach out to me directly should you have any further questions or concerns, thank you!  Thank you, Bonnie S[redacted] Director of Retail Operations Perfumania [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2017/03/15) */
Vehicle was sold AS-IS
Begley's Automotive Group Inc.
[redacted]
[redacted] In XXXXX
XXX-XXX-XXXX
3/15/17
Case # XXXXXXXX
In regards to 2008 Jeep Vin# 1J8FT28W18DXXXXXX sold on 02/24/2017 Case # XXXXXXXX.
Customer & his...

daughter came into our business on Feb 24,2017 asking about the the above Jeep, [redacted] gave him the price, answered his questions and offered for customer to take Jeep out on a test drive. Customer was told to keep it out for a few hours have it checked out whatever he wanted to do just be back before we closed at 6pm.
Customer came back after test driving the Jeep, he made an offer which we accepted as the paper work was being done Customer ask when the last oil change was [redacted] adviced customer to check and change oil as soon as possible so he could start with his own records. Customer said he understood and that made sense.
Customer was made aware that Jeep was sold AS-IS no Warranty of any kind. He signed all the paper work including AS-IS paper work.
About a week later customer called spoke to [redacted] and stated Jeep was having issues, customer told [redacted] then that the had the oil had been changed in the Jeep.
[redacted] explained again that vehicle was purchased AS-IS, he explained that no carlot would sell a vehicle for [redacted] with no warranty and then return customers money if something happened to it. Customer kept insisting so [redacted] finally told customer he would talk to his boss to see if there was anything we could do to help this was on a Friday. Customer called back on Sat around noon and [redacted] told him that it would be Monday before he could get an answer from his boss. Customer ask [redacted] to call him as soon as he found anything out. [redacted] appoligized again to customer and explained that if he had known anything was wrong with the Jeep he would have told them and sold them something else.
Monday Morning [redacted] went over the deal with his boss and his boss explained that there was nothing we would do. Vehicle was sold AS-IS we were not going to refund any money. [redacted] called customer and explained again that vehicle was sold AS-IS and there was nothing [redacted] could do.
Customer then advised [redacted] that he was going to put bad publicity on social media and take us to court.
We are sorry this happened but customer test drove vehicle and had a responsibility to have vehcile checked out before purchasing. We have been in business for almost 25 yrs and this has only happened a couple times. We try to do good business and care about our customers but also cannot warranty vehicles sold AS-IS.
Sincerely [redacted]
________________

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business refuses accept they sent me a fake and did nothing to correct the issue on my transaction. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,   We sincerely apologize for the inconvenience you experienced with [redacted] delivering your Perfumania order; unfortunately this was out of our control. In speaking with our Sales Audit Department, they finalized the [redacted] investigation on December [redacted] and a refund in the amount...

of $215.54 was processed on December [redacted]. It may take 3 to 5 business days for this amount to show on your account. [redacted] Investigations are a timely process and can take up to 14 days until finalized, we apologize that we could not process this refund sooner.       In reviewing your order details, we are out of stock on the D&G Light Blue Gift Set and the Marc Jacobs Dot Gift Set however we do have the Burberry Women’s 3 oz available and at no cost to you, we will ship this item overnight to arrive to you by tomorrow, Wednesday December [redacted]. Please let us know if you would like to move forward with this option and which address you would like this product to be shipped to as your Billing and Shipping information is different on your initial order. We look forward to hearing back from you, thank you!   Bonnie S[redacted] Director of Retail Operations Perfumania Holdings, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The perfume can be shipped to [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The fragrance I purchased is no longer available on [redacted] (Issey Miyake for Men). Will Perfumania refund me the difference if I place my order on [redacted] instead and send Perfumania the invoice?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon [redacted], We apologize for the inconvenience, but we did verify with our Sales Audit Department that you were refunded on December [redacted] in the amount for $503.37.  Please check with your bank to verify this information. Thank you for shopping with...

Perfumania. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon, On behalf of Perfumania, I would like to personally apologize for the inconvenience you’ve encountered with your recent order. I have spoken with our Sales Audit Department and they have confirmed that a refund in the amount of $56.79 has been processed as requested. I’ve attached...

the supporting documentation for this refund. Please accept our sincerest apologies. We truly appreciate your business and we value you as a Perfumania Customer. Please feel free to reach out to me directly should you have any further questions or concerns. Thank you, Bonnie S[redacted] Director of Retail Operations Perfumania Inc. [redacted]

Good Morning, On behalf of Perfumania, I would like to personally apologize for the inconvenience you experienced with the cancellation of your [redacted] order. I would like to honor the total cost of your initial order should you still be interested in purchasing the same items. Although...

there are no promotion codes to supply you with to achieve your initial total of $58.86, once your order has been placed, I will partner with our Sales Audit Department to ensure you are refunded the amount necessary to achieve a total spend of $58.86. Please let me know if this would be of interest to you. Again, I apologize for the discrepancy that took place with your initial order and hope that we can better serve you with your next order. We truly appreciate your business and we value you as a Perfumania Customer! I look forward to your response. Bonnie S[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Review: I made a purchase with perfumania on 11/**/2015. It was supposed to be delivered on 12/*, but it was sent to the wrong address. I contacted perfumania on 12/*/15 to see about my package, the customer service rep rudely told me that it was not there responsibility, so I contacted the shipping company. When I spoke with someone at the shipping company, they took full responsibility and the supervisor advised me to contact perfumania for a replacement package. I contacted perfumania several times and stayed on hold for more that 20 minutes but no one answered. I sent an email to them on 12/**/15 and they have yet to respond. I contacted the shipping company today to see what was going on they stated that they send perfume mania documents to fill out so that my money can be refunded but they have not sent them back yet. I want to know why it is taking so long for them to handle this matter. I am a frequent shopper both in store and online and I don't expect to be treated as though I'm not important. Please resolve this issue. It is now one week before Christmas and I won't have those gifts because I can't get my money back and one of the is sold out.Desired Settlement: I want the items I purchased to be replaced and sent to me by Christmas.

Business

Response:

Good Morning, We sincerely apologize for the inconvenience you experienced with [redacted] delivering your Perfumania order; unfortunately this was out of our control. In speaking with our Sales Audit Department, they finalized the [redacted] investigation on December [redacted] and a refund in the amount of $215.54 was processed on December [redacted]. It may take 3 to 5 business days for this amount to show on your account. [redacted] Investigations are a timely process and can take up to 14 days until finalized, we apologize that we could not process this refund sooner. In reviewing your order details, we are out of stock on the D&G Light Blue Gift Set and the Marc Jacobs Dot Gift Set however we do have the Burberry Women’s 3 oz available and at no cost to you, we will ship this item overnight to arrive to you by tomorrow, Wednesday December [redacted]. Please let us know if you would like to move forward with this option and which address you would like this product to be shipped to as your Billing and Shipping information is different on your initial order. We look forward to hearing back from you, thank you! Bonnie S[redacted] Director of Retail Operations Perfumania Holdings, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The perfume can be shipped to [redacted]

Sincerely,

Ordered a gift set 3 weeks prior to Christmas with guaranteed delivery before Christmas. Here it is almost a week after Christmas and nothing. After waiting for over 30 minutes, I was informed they don't know what happened. The store had the record of the order, but didn't get around to sending it. Never called to update me, money was taken out of my account, couldn't ship the item because it was unavailable after Christmas, and all they could do was refund me. No compensation for screwing up my son's Christmas present, definitely made me feel like a great mom!

Smell does not last very long at all, I believe its more alcohol based. I will not purchase anything eles from this site

Review: My husband and I accidentally purchased the same order twice, but we immediately notified customer service to cancel one of the orders. We were told it was cancelled when they never did so we received both orders. We again called and notified them right away had to go through several agents when we finally got a return label. When they finally realized it was an error at there end. We returned the whole order they received it and we were told we should expect credit within 3 business days. Now for the past 2 weeks I have spoken over the phone and through email to several agents I completely lost count. Just saying that credit has been given and to call my credit card company since they are the one's holding the funds from me. So we called our credit card company and were told there is absolutely no credit coming in from perfumania, and they would never hold any credit coming in. I have been telling them I need those funds to buy my children Christmas gifts and obviously they are not caring.Desired Settlement: I want a full refund and want a compensation for all the inconvenience they are making us go though.

Business

Response:

Good afternoon [redacted], We apologize for the inconvenience, but we did verify with our Sales Audit Department that you were refunded on December [redacted] in the amount for $503.37. Please check with your bank to verify this information. Thank you for shopping with Perfumania. [redacted]